✅ Trip Verified
After travelling here for many years I was excited to experience the new airport but was left feeling rather disappointed. The building itself looks great but once you get into the transit area there isn’t a lot going going on. Everything in the Duty Free is priced in USD, I think since we are in the Philippines it should be priced in PHP. People don’t have time to do currency conversions in their head and most people will have left over change in PHP. As a UK citizen, I also think the prices are quite extortionate in there, I saw a plush toy that was $65, which deterred me from looking at anyrhing else. There also needs to be more seating, in the section I was in, there were approximately 64 seats for 3 gates - with some gates having passengers for 2 flights a few hours apart. I would also look into improving the wifi, at the moment you have to scroll through a list of numbers/country codes, it would make better sense to have the countries listed alphabetically or give you the option to type it in. It also times out after about 15 minutes. But I would much prefer Changi Airport’s approach and just let people connect without having to enter a series of information. Surprisingly, lots of people have tablets but not phones. I think the terminal fee also needs to be abolished, when you book your tickets it tells you the that the airport taxes etc are covered, so why is Mactan trying to take advantage of people on the way out? It does not allow passengers to leave on a positive note. All in all, I actually prefer Cebu’s Domestic terminal as oposed to the aforementioned International (T2) terminal. They have a better selection of places to eat at like Jollibee and Dunkin Donuts. But I do think the departure hall is a much better improvement in comparison to the old airport.