Cebu Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 63 reviews
4/10
No Skytrax Rating
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5/10

Cebu Airport customer review

(Australia)

This is a nice small airport and arrival and departure managed in a breeze. Arrival with luggage through immigration and my greeting party in about 20 minutes from an international flight. Leaving is a bit more problematic as you check in and then come back through security but it works ok and staff are very friendly and helpful albeit it will cost you a tip.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Cebu Airport customer review

Used it 14 times within the last year twice internationally. The smallness of it is nice you are quick everywhere - international arrival/departure was swifter and nicer than Manila NAIA. Few shops. After check-in you can leave the terminal again to wait outside or in the restaurants.
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4/10

Cebu Airport customer review

Decent for a smaller airport. After trying to navigate through larger airports for years I have learned to appreciate smallness in an airport. True not much selection for shopping but I don't go to an airport to shop. I really love the fact that its easy to get from one part of the terminal to the other. Once you clear customs you are right on the street where you can easily hail a taxi to take you into town. I have always had a soft spot in my heart for this place.
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3/10

Cebu Airport customer review

Cebu Airport is Okay as an airport but really very very small and gets very boring let alone the stuff you want to buy that are at least 10 times more expensive than in the city. I had to wait for 3 hours before boarding my flight to Manila we had to change our gate 2 times and it was the most boring time in my life.
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4/10

Cebu Airport customer review

First time experience at Cebu. We arrived by boat at 6am and went straight to the airport as we didnt have the funds to go roaming around we on our voyage home. It was disappointing we were not able to check in our bags and the atmosphere was like a deserted town everything just about closed. Seating uncomfortable also. Once check in opened for our flight it was a breeze going through. The next trip I had the best customer service I could get. Due to traffic we had arrived as the plane was boarding. They accepted me on the flight rushed my bags to the plane and rushed me through immigration. This would happen for a second time on next departure. Once again we was rushed to the plane and we departed for Malaysia. This displays great commitment to not leave anyone behind. Facilities of the airport are a little bit disappointing. There are no chain food restaurants at the airport and not much available after you have passed immigration. I would give 5 stars for the customer service but its let down by the actual airport. An upgrade is needed for potential expansion as I would prefer flying into Cebu rather than Manila as Cebu is peaceful and calm at the airport all it needs is an update.
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4/10

Cebu Airport customer review

Cebu is a more convenient and less hassled entry point to the Philippines than Manila. Taxi travel to and from Cebu's CBD is efficient aided by the two bridges in lieu of the former one connecting Mactan and Cebu islands. Provided one arrives on an airline like SilkAir that flies at off-peak times to Cebu immigration queues can be non-existent. However leaving can be a different story with a 20 minute queue to obtain entry to the checkin area and then a 25 minute wait in the mid afternoon through immigration. Cebu's beautiful resorts are popular with Koreans so make sure that the departure time of your flight does not coincide with flights to Seoul or Pusan - you will not be able to get to your gate in five minutes. The restricted entry to checkin is designed to stop hordes of well wishes from clogging checkin but it does add a delay not found in many other non- Filipino airports. There is a limited range of shops once through immigration and they do not stock basics like 'load' for a local cellphone - so come prepared with snacks if need be. It is possible once you have checked in to hand in your boarding pass and re-enter the 'outside world' but you do have to then queue to go through security to the checkin area so some may conclude it is not worth the hassle to bid a final goodbye to family friends or business associates.
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4/10

Cebu Airport customer review

Mactan airport is very okay but relatively small with less than 10 gates and looks like it has seen better days. Since Cebu tourism is booming at times the airport is overcrowded. No place to shop and eat apart from the souvenir shops and cheap donuts. Immigration was fast though and people are nice. The airport seems very laid back though which is good. Definitely better than Manila airport. Tip: on arrival go to the departure areas for a cab because the arrival coupon taxis are way more expensive.
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2/10

Cebu Airport customer review

This Airport especially late at night at the international departures is now overloaded with passengers taking flights that the queues have become horrendous both at the first security check before you get to the check in. The it takes 45 mins now just to clear immigration & another 15-20mins to go through another security check before you reach your gate. Now plans are in place to expand the international terminal & at this time of night its like a zoo. Don't bother buying from the Duty Free as the prices are sky high & you could have bought these cheaper in town.
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na

Cebu Airport customer review

Totally agree with Dirk Visser. Really bad airport very dirty. Absolutely nothing to do after immigration (no shops very limited seats) so don't pass immigration too early. Only one shop with extremely limited selection. Don't plan to buy anything there you must be self sufficient until you get on the plane (bring your Ipod and your own water/food). Very surprising that the airport is still so sub- standard although so many tourists are going to Cebu (which is beautiful by the way). A pity. Might be better than Manila (haven't been to Manila in 4 years) but that does not say much.
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Cebu Airport customer review

We flew into and out of Cebu-Mactan Airport in November of this year. We arrived quite late from HKG and had to wait quite a while for immigration to process our full flight together with a PAL flight from Japan. Luggage claim area was like stepping back in time....a bit dodgy but ok. Leave the terminal and you are literally bombarded left and right by taxi drivers and money exchangers. Leaving was a different story. The check-in desks for the international departures are behind doors that are kept locked until a few hours before departure which means you are sitting in a rather dingy terminal until your airline is ready to check you in. Security is a joke but that didn't surprise us after being in the Philippines. Once you check in you have the option of going through to the gate or back into the main terminal. We were told to go to immigration and were surprised with the fact that we had to pay an airport tax P 550 or $ 11. Once through passport control you are at the gates. There is ONE store: Phlilippes Duty Free (total rip- off and joke) and two cafeterias which were asking ridiculous amounts for everything on the menu. As the gate area was kept closed you wait in a huge area behind passport control just behind passport control. We had a laugh as we stood (there were only 5 chairs) behind the passport control people who were playing video games on their computers. That explains why they snarled at us when we arrived! We interrupted them!!!! Other than stand and wait you can be massaged by ladies that await you when you clear immigration who bother you even when you barely look in their direction. So for those travelling to this prison- turned-airport do not clear immigration too early as there is nothing to do! Facilities are way under par but being the Philippines it shouldn't come as a surprise.
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