Barcelona Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 258 reviews
3/10
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3/10

Barcelona Airport customer review

(Singapore)

Terminal 1 is frankly a modern well-designed airport with the usual features of a good international airport. The check-in was smooth was opened exactly 3hrs before boarding time. However this being the 2nd time I'm flying out of this airport I have to downgrade my rating of 7.5 to a rating of 3 for extremely poor service all round in particular by the service staff manning the Information Counters and the personnel handling the Tax Free counters. I was especially disconcerted by the way the personnel treated tourists who needed help understanding the tax free process. On both occasions when I used this service the staff were downright rude and gruff when politely asked about next steps in the process. A modern fine airport marred by unprofessional staff. My entire experience of Barcelona was affected by this last stop at the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Barcelona Airport customer review

(United Kingdom)

Dreadful poor information and having to travel by shuttle bus to different terminals was a nightmare we had to rely on fellow travellers to help us due to no info supplied by airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Barcelona Airport customer review

(United States)

This airport is horrible. There are no power outlets anywhere very little options for food and people seem to not know where anything is or how anything works.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Barcelona Airport customer review

(United States)

We arrived in Barcelona from JFK in New York. The difference in the airport is stunning. JFK is dark dirty and unappealing. Barcelona is clean bright and an welcoming place to begin your time in the city. Customs and immigration very smooth. Many US airports could take a lesson.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Barcelona Airport customer review

(United States)

I concur with the other reviews of Terminal 2 that say it is a horrible terminal it surely is. The walk is quite long to get to the baggage arrivals area. Worse are the security staff who acted in an unprofessional manner checking us whilst laughing. Nothing at all is funny about security checks so these clowns should be sacked. The immigration official on duty was disinterested and frankly acted very inconvenienced that passengers had actually disturbed her from reading her novel. Terminal 2 is a disaster. It had many closed shops and restaurants. There was but one place to buy a few items like water and reading material. The dining choices were so poor we had to settle for an overpriced meal at the one establishment that passed for an okay type of cafe but had very little menu offerings.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Barcelona Airport customer review

(United States)

Terminal 1 is possibly the cleanest and most relaxing international airport I have ever had the pleasure to fly through. The Terminal is open and clean. Announcements are kept to a minimum in the Terminal which contributes to a nice relaxing experience. From deplaning it is a pleasant walk through some nice shopping areas to baggage claim and onward. Speaking of baggage claim the area is large and open which prevents much of the clustering and crowding you will find at other airports. Signage is adequate and there are numerous Information Kiosks should you have a question. Note airport hotels are not marked as well but a simple stop by the Information Kiosk will reveal easy to follow directions. Note: all of my arrivals were from Schegen Countries so I cannot attest to incoming the Customs experience. The range of food selection isn't spectacular but you should be able to find something. Locating the Terminal connection bus was not difficult. Locating the Train station was easy. Be aware that Terminal 2 is like an airport in a third world country and takes about 10 or so minutes to reach by shuttle bus. Departing from Terminal 1 is easy although I do not prefer the separation of Terminal areas because you are then limited to food/shopping choices once you pass through Customs. This is however fairly common so it shouldn't come as a surprise. Finding your check in gate is simple enough (check monitors) and the security screening was a moderate wait. It was a pleasure passing through this airport on a few occasions recently.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Barcelona Airport customer review

(Spain)

I use Barcelona airport quite often and the new T1 I think is a very good concept. Easy to reach everywhere very good shopping areas and restaurants no long distances to/from boarding gates and parkings-taxis etc.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Barcelona Airport customer review

(Russian Federation)

BCN Terminal 1 is comfortable and looks modern. Everything is organised the signs are easy to notice. The line for immigration was so short and quick the security were efficient. Baggage claim took minutes upon arrival and the check-in was real quick before departure. I liked spacious waiting areas and plenty of shops with reasonable prices. I can recommend El Prat for trips to Barcelona and as a transit airport to go somewhere else.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Barcelona Airport customer review

(United States)

BCN. Notified of the departure gate 15 minutes before the scheduled flight departure and with no planes at the terminal all passengers were forced to scurry down a two story circular staircase with carry on luggage in hand. We were then crammed onto a bus that took us out to the plane where we had to climb the ladder up to the plane door. The overall service is pathetic. BCN is functioning in the past as far as service is concerned. You would do well to avoid this airport if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Barcelona Airport customer review

(United Kingdom)

T2 at Barcelona airport is one of the worst terminals I have ever flown from it is badly sign posted the security staff were rude most of the shops have closed down we were charged 60 euros for a meal that was pretty much inedible and to top it off my flight was delayed for 4 hours so endured a 6 hour stay in this awful terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no