Barcelona Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 263 reviews
3/10
No Skytrax Rating
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3/10

Barcelona Airport customer review

(Netherlands)

Terminal 2. They opened only two counters for check-in for our flight 2 hours before departure. There was a very long queue of passengers. The lady at our counter was working very slowy it took her about 5-10 minutes per customer to complete the procedure. All the time she was staring at her computer screen. The check-in of a lady in wheelchair lasted about 20 minutes. A couple with a kid in a buggy also took a lot of time. We had to wait an hour to check-in. Behind us there were dozens of people still waiting. There was no supply of information. When we arrived at our gate already past boarding time because the check-in took so long we saw that the plane hadn't yet arrived. But on the information boards there was no sign of delay. I went to the ladies room and it was the most horrible toilet I've seen. Personnel (at the counter at the coffee corner at the security) was very unfriendly and seemed very unhappy working there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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Barcelona Airport customer review

(United Kingdom)

Terminal 2. Horrible experience. Poor information service staff very rude everybody gives different information. Me and my husband checked in and got our tickets stamped and were sent upstairs for control and to boarding gate. It all took a while because of an enormous queue. Than we get to the boarding gate and gave our tickets to stewardesses. They returned our tickets and said it is too late all passengers went to the plane already (plane was due to depart in 10 mins) and we have to buy another tickets to another city. Shocked because we'd gone through so many checks and didn't hear any call from megaphones nothing that mentioned our destination. We have been told that they do not call passengers. We ended up loosing our tickets. Very stressful and upsetting experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Barcelona Airport customer review

(Spain)

Its ironic that Barcelona with its reputation for good food should have the poorest airport food offering of anywhere in Spain or just about anywhere I know of. Some lucky cheap sandwich supplier clearly has the monopoly on food supply since no matter which bar you head for they have the same grotty selection of sandwiches and dry bocadillos.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Barcelona Airport customer review

(Malaysia)

Arriving from Rome with Vueling.com into Barcelona I have to admit that I really love this airport. It was huge and modern plus the atmosphere was really nice. It was really easy to get around to the city with the bus and train services available. It was a little inconvenient though to travel from Terminal 1 to 3 which I seriously think they have to do something about it quickly. Workers here are all fine except a little slow at the check-in counters. Overall very satisfied with the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Barcelona Airport customer review

(Australia)

Terrible service by all staff who were rude and obviously unhappy about working there. Security was a complete shambles. Avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Barcelona Airport customer review

(Singapore)

Terminal 1 is frankly a modern well-designed airport with the usual features of a good international airport. The check-in was smooth was opened exactly 3hrs before boarding time. However this being the 2nd time I'm flying out of this airport I have to downgrade my rating of 7.5 to a rating of 3 for extremely poor service all round in particular by the service staff manning the Information Counters and the personnel handling the Tax Free counters. I was especially disconcerted by the way the personnel treated tourists who needed help understanding the tax free process. On both occasions when I used this service the staff were downright rude and gruff when politely asked about next steps in the process. A modern fine airport marred by unprofessional staff. My entire experience of Barcelona was affected by this last stop at the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Barcelona Airport customer review

(United Kingdom)

Dreadful poor information and having to travel by shuttle bus to different terminals was a nightmare we had to rely on fellow travellers to help us due to no info supplied by airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Barcelona Airport customer review

(United States)

This airport is horrible. There are no power outlets anywhere very little options for food and people seem to not know where anything is or how anything works.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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10/10

Barcelona Airport customer review

(United States)

We arrived in Barcelona from JFK in New York. The difference in the airport is stunning. JFK is dark dirty and unappealing. Barcelona is clean bright and an welcoming place to begin your time in the city. Customs and immigration very smooth. Many US airports could take a lesson.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Barcelona Airport customer review

(United States)

I concur with the other reviews of Terminal 2 that say it is a horrible terminal it surely is. The walk is quite long to get to the baggage arrivals area. Worse are the security staff who acted in an unprofessional manner checking us whilst laughing. Nothing at all is funny about security checks so these clowns should be sacked. The immigration official on duty was disinterested and frankly acted very inconvenienced that passengers had actually disturbed her from reading her novel. Terminal 2 is a disaster. It had many closed shops and restaurants. There was but one place to buy a few items like water and reading material. The dining choices were so poor we had to settle for an overpriced meal at the one establishment that passed for an okay type of cafe but had very little menu offerings.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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