✅ Trip Verified
| Simply put, Austin Bergstrom is a surprisingly disappointing airport. Before I venture into the negatives, I do want to highlight the positives of the airport: The terminal opened in 1999, and has largely, recently been renovated. The dining options in the terminal are largely from very local, and locally-themed, restaurants, something unique to airport terminals around the world (as opposed to a local restaurant being located amongst a terminal full of chains). The airport's clean, modern and fairly spacious even given its small size. The seating areas feel more like very nice doctor's offices than the traditional airport seating arrangements. Parking is close to the terminal, even economy parking, and it's reasonably priced. Access off Highway 71 is easy, whether coming from Austin and I-35 to the west or Bastrop and Houston to the southeast. The airport doesn't feel particularly crowded, even during peak passenger traffic hours. And yet, I can't bring myself to give this airport any more than a 4/10 overall rating. I don't particularly enjoy flying out of here. For one, the signs directing drivers to parking areas, arrivals, departures, and the correct lanes for regular vehicles and buses/livery are poorly marked, in my opinion. Even chaotic airports like LAX and O'Hare have better signage for such, strangely. Secondly, once you're within the airport, signage to direct people to check-in areas, rideshare and taxi pickup areas, and security isn't exactly the clearest, not the worst I've seen, but enough to make a small airport relatively confusing. Thirdly, once you're past security, it's surprising to find that the restaurants that serve tacos, meals, margaritas, beers - the things you'd expect to find in an airport in Austin and Texas are slowing down or even closed after 8.00pm. Fourthly, the personnel that work here are very hit and miss, but generally unfriendly. For example, the ticketing agent for Spirit Airlines (not exactly the budget airline with the best reputation) was very pleasant and courteous. The TSA agent who checked my driver's license, a super friendly and chatty guy. But, the shuttle bus drivers between economy parking and the terminal were little more than manner-devoid rubes. The actual x-ray screening agents for TSA were some of the biggest smart-asses (and not the fun kind, but the unpleasant kind) that I've ever met in my life, period. The restaurant servers and bartenders don't give customers eye contact while providing service, and can often be found tapping their feet while interacting with customers and not interacting with one another at all while working. That's the part that leaves me cold; for all the talk of Texas hospitality, it is sparse in this airport. In summary, there are much worse airports in the USA, but there are also much better airports in the USA and abroad. Only fly into Austin if you must!