Austin Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 28 reviews
4/10
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4/10

Austin Airport customer review

AUS is decidedly different from a lot of airports in that it tries to be well Austin. There's a live music stage in the center of the terminal and local businesses dominate the shopping scene. Much of that as other posters noted is annoying as you can't get a cheap snack and lines can be long. Shops are definitely "Austin" but needlessly expensive. The music is well hit and miss. I prefer quiet to some of that stuff! For the Starbuck's fans there's one in the terminal now. There are "Austin-inspired" murals above check-in. Great to have local artists but the art is rather pedestrian showing scenes of poor Hispanics. I think there's probably more to Austin than that. Getting in and out is easy although I have had long luggage waits. The roads and signage to the airport are OK but getting better. Seems like they built this airport without figuring out how to get to/from the place. No freeways to the place but supposedly they're working on it. Parking is not cheap but not expensive either by some standards. The cheapest is $7/day. Better to take the bus if you can if going away a long time. Car rental is usually easy. Taxi is easy. Blue Van may be a long wait and long drive as they drop off others. Early am flights (6:30am and earlier) are insane. Long long lines at security as all airlines seem to have flights at this time. Arriving earlier is not an option as the airline check-in counters and security don't open until around 5:30am.
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3/10

Austin Airport customer review

Austin airport is fine as long as you do not have to wait very long for your flight. Two good parts of the airport are the well-lit spacious feel to the building and the little masseuse station near gate 13. Otherwise the dining opportunities are very weak. If you want a Starbucks for instance forget it. If you want pale imitations of local restaurant chains you are in luck. Even more useless is an entire store a large store devoted to a local college football team souvenirs. The roads to the airport are terrible. Poorly-designed traffic flow is compounded by missing or misleading signage so visitors in rental cars give yourself plenty of time to find the airport and return your car. Customer service at the airport is not very good although not as bad as LAX or PHL obviously.
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Austin Airport customer review

The airport is very nice but the bus service leaves a lot to be desired. I missed my return date because my wake up call didn't come on time at my hotel. I had paid for a round trip on the bus when I arrived at Austin but the bus company would not honor my return prepaid trip from the hotel to the airport. I was surprised by their attitude and rigidity. I made it to the airport the next day courtesy of a couple bellmen from my hotel and their van. So my impression of the airport was distorted by that experience.
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Austin Airport customer review

ABIA has been a moderately frequent stop on my travels for the past nine years and it is entirely in keeping with Austin in that it is weird. The total lack of the expected restaurants is not overcome by the rather grim local offerings and the oddball live music is sometimes interesting and other times annoying. The terminal is spacious and well-lighted but the connections appear limited to hub airports and San Jose. The Admiral's Club and President's Club are both pleasant and a small chair massage place near gate 13 is also nice but all three are frequently not open for business. The traffic flow for cars and rentals is very well-thought out but the roads in any direction from the airport are abominable. Weird.
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Austin Airport customer review

I went to university in Austin and have fond memories of the old Mueller Airport. Nothing special but had a good vibe. Also cuz it had a rather short runway will never forget the pilots having to stomp on the brakes which always made for good fun for this aviation enthusiast (especially when AA used to fly their DC10's into the airport) The new Austin-Bergstrom is outstanding in every way! In the US it really is the only airport that captures the local flavor - in food music design elements etc. It is also extremely spacious and user friendly. Why can't they replicate similar local esign elements in other US cities?! This airport really stands out in the US.
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Austin Airport customer review

The only municipal project the City of Austin has gotten right in 15 years. The terminal is spacious open and intuitive. The security checkpoints are manageable. The baggage claim is usually efficient. But what makes this airport special is the local flair. The standard airport fare -- McDonald's Taco Bell Pizza Hut -- have been replaced with local vendors such as Schlotzky's Matt's El Rancho the Salt Lick and Amy's Ice Cream. The music over the sound system is from Austin musicians and there is a performance stage in the center of the terminal. There is a gallery featuring the works of Austin artists. It is probably the only place where you can get a sense of the city just from being in its airport.
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Austin Airport customer review

Austin's Bergstrom Int'l may not be one of the biggest airports in the U.S. (25 gates total) but the entire project was treated with world class taste. It is a simple yet beautiful airport with all the amenities one could want.
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Austin Airport customer review

Great new terminal is a big improvement over the old AUS airport. Very spacious and attractive. Moving in and out of the terminal is a snap. Above-average food service is available inside the terminal. I much prefer to make a connection in Austin than in HOU IAH or DFW. This is now one of the best airports in the country.
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