Athens Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 156 reviews
5/10
3 star Skytrax Rating
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9/10

Athens Airport customer review

(United Kingdom)

I travel via Athens airport a number of times each year. It is one of the best airports to arrive at and depart. It is clean and the facilities are up to standard. In recent months the departure shopping areas have been improved and the experience is much better. I have never had to wait more than a few minutes at passport arrival and departure screening has never been too long.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Athens Airport customer review

(Spain)

Clean and efficient first impressions. Great facilities although the free wifi is a bit hit and miss. Polite and friendly staff everywhere although the Flocafe could do with some customer service training. Most worrying and the reason for this review is the poor security screening for liquids. The passenger in front of me placed a bottle of perfume in the tray and the rest of her cosmetics went through in a normal bag. I saw the contents of the bag and they were similar to my own. The only difference being mine were in a clear, sealed bag as per London airport guidelines. I spoke to the staff who had no interest in what I was saying. Very worrying performance in today's climate. For this I give a zero out of ten for reasons of safety. Seems I can only select 1/10 please read as zero.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

Athens Airport customer review

(Greece)

Great airport. Clean, huge with a lot of stores, coffee shops, restaurants or fast food shops. Spots for charging your phone or free pc spots. Wifi connection was excellent. Signs and screens with details about the flights and the gates were everywhere.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

Athens Airport customer review

(New Zealand)

We flew into Athens and had no issues getting through. The signage to the Metro was a bit confusing but we found it. Flying out a few days later was all good. We found what we needed easily enough. The only issue we had was that one of our cases had got broken that morning so there was an exposed screw which could damage other luggage / equipment or cause injury. We were told to take it drop-off 78 and that they would look at it. The man there had no interest in it whatsoever and was quite rude. We left from gate B20. Despite it being basically right under security we had to walk all the way to the end of the terminal to go down and then back again. This was a bit baffling and not good if you are a bit pressed for time!
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

Athens Airport customer review

(Switzerland)

Athens airport is clean and is well equipped. Staff are friendly. Some signage could be improved especially when one arrives from Beirut and searches for Terminal B. Otherwise it's a good place to travel through. Business line at security is very useful.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
9/10

Athens Airport customer review

(Greece)

A very good airport! Spacious, very clean, well decorated and has good signage! The check in counters employees are very polite and doing their job. The airport has a lot of stores, meaning that anyone can find anything he/she wants to buy. The security check is very easy to access and the employees are very fast. They are also very willing to help you if you have any questions. Going to the gate was easy as the signage was clear,the screens showing you estimated time to reach your gate were very clever and usefull. I reccomend this airport both for departing and arriving at it so for using it as a transit point!
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
6/10

Athens Airport customer review

(Belgium)

The airport has a good selection of shops and restaurants. If you have a connecting flight you have to leave arrivals then go back in to departures. This is slightly unusual as most airports in the world allow you to continue a connection without having to leave where you arrived. Staff were pretty friendly. The wifi issued a security certificate warning when I tried to open it this may be nothing but be aware of it. Information screens precise and signage was good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Athens Airport customer review

(Israel)

Use this airport for transfer flight to Tel-Aviv. Arrived from other Greece city arrival to terminal was by bus from aircraft guidance was unclear to go to transfer flight you go out of the travelers area (out) and have to go into the travelers area again. Airport - modern and clean lot of shops and restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Athens Airport customer review

(Taiwan)

The passport control is fast when arrived (10 PM). The direction to airport train is confusing and hard to differentiate the track from airport train and suburban train. The passport control staff of departure were undisciplined. The room for tax refunds is small and the staff unfriendly - gave us cash refund even after we chose credit card refund and ticked on the application form!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Athens Airport customer review

(United Kingdom)

Travelling through Athens Airport is a very comfortable and pleasant experience. Check-in areas are clearly marked and easy to locate with polite and efficient staff. Passport control is quick and once airside you are met with a very good selection of duty free shops of a high standard offering a big selection of goods. The food shops in particular have a plentiful supply of delicious Greek products with very polite and knowledgeable staff. Seating areas in departure lounges are comfortable with plenty of seats the Business lounges are excellent and there a toilets throughout the airport which are very clean. A great airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes