Athens Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 154 reviews
5/10
3 star Skytrax Rating
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1/10

"floor and the seats are disgusting"

(Austria)

Trip Verified | The airport is horrible. Literally the worst thing that could happen. When you want to enter your gate, it’s impossible to enter and sit down. Around 30 minutes before the flight departure they open the gate, so you can sit down. Never ever have I experienced that in my entire life. Stay away from this airport. And when entering the gate, having a seat, it‘s so dirty. The floor and the seats are disgusting.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"The airport was utter chaos"

(Italy)

Not Verified | I travelled on 24th June 2023. The airport was utter chaos - the worst experience I have ever had at an airport. The queues for check in were badly managed and disorderly; I queued in four different toilets for at least 15 mins each time and never got to use the facilities; the queues for the cafes were so long I gave up; when I felt faint, in desperation I tried to use a water fountain and there was no water. Our plane left late because as the pilot said the airport was short staffed so our luggage was not loaded. All members of staff were bad-tempered and surly - unsurprisingly. This is a terrible advert for Greece and tourism. It used to be such a great airport - civilized, well organized, with well-trained staff. Whoever in management is trying to hit targets of 10,000 passengers a week - as one member of staff proudly told me - has to remember that you need to have the resources to cope.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"It was total chaos"

(United Kingdom)

Not Verified | This was the worst experience I have had in an airport. It was total chaos. Me and my friend asked for help four times to find check in and not one member of staff helped us. Instead they made us feel stupid and said to go towards the gates. When getting to the gates they said we couldn’t take stuff on board, however that was because it was meant to be checked in! They also refused to communicate nicely and appropriately. The staff here are just plain rude and do not create a nice environment.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"changed the parking areas"

(Greece)

Not Verified | I booked a taxi to pick me up from the airport and I had to to walk almost 1km because as the driver told me the airport changed the parking areas of the pre booked taxis. It was raining and there was no kiosk to protect us. Thankfully the driver had an umbrella! Total disorganisation. Unacceptable!
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"a very poor advert for Greece"

(United Kingdom)

Trip Verified | Took 2 hours to get through passport control. Worst queues I’ve ever seen at any airport, never mind one the size of Athens. Asked why queues were so bad and was laughingly told by an airport employee it was “rush hour”. Sunday afternoon? Otherwise great airport, but wouldn’t use it again. Bad start to a good stay in Athens. If these queues at Athens passport control are typical, it’s a very poor advert for Greece. Thanks
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"baggage arrived almost last"

(Greece)

Not Verified | We just arrived on flight home to Athens international airport. We try to travel business when we can and we therefore get a priority tag on our luggage. This means that our bag is meant to be one of the first to arrive on the luggage carousel. Today our baggage arrived almost last. This was not the first time it happened at Athens International Airport. What's the point of having a priority tag if the baggage handlers completely disregard it? Also the elevators at exit 4 weren't working tonight.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"airport disorganized and chaotic"

(Romania)

Not Verified | I was in plenty of airports but this one was a complete disaster. Never saw an airport disorganized and chaotic like this one. If you can avoid it, I almost lost my connection flight!
Experience At AirportTransit
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Total chaos"

(Germany)

Not Verified | Transfer not possible at this airport. We were told by staff to leave the transit area by entering Greece. Imagine I needed a visa. We wasted a lot of time for passport and security control. All totally unnecessary. Total chaos. Third world airports are better organised than the Athens Airport. Food offering is a shame for Greece. Very poor and overpriced food offering. The restaurant we ate at offered a Greek salad buffet without onions. They even have the audacity to charge 0.05 Euro for knives and forks. Maybe they should also charge something extra for grinding the coffee and pouring it into the cup?
Experience At AirportTransit
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"I feel ashamed of our airport"

(Greece)

Trip Verified | As a Greek I feel ashamed of our airport as it’s in a terrible shape, starting your way to the airport all the signs are in wrong position and make you take the tolls to xtra miles and also the stupid fee as it could be avoided, then the long term parking which you have to walk for 20 mins with your luggage and etc if you find a space! Then we get inside the terminal. After check in the duty free shops have major shortages in cigarettes for an example I wanted Marlboro soft pack which is very common nothing! Then since I was travelling to a third country a friend requested some cohiba cigars .. nothing! Actually no cigars! Then I saw the empty shelfs in general of duty free check MCM shop! And a lot more! The catering shops are also very limited and worse of quality charging a cheese pie which is 6 euro and cold as also old! I forgot my Apple charger wanted also the power bank - nothing! This is our airport badly managed shame to the government and to the handling company duty free! I travel a lot and i feel ashamed as we could have a great airport as we are a country that relies on tourism and the highest tax in eu for its survival!
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Avoid this airport"

(Israel)

Not Verified | Avoid this airport. Another security check when you are trying to make your connection? Please. Staff communicates by grunting and chopping the air in the direction you should go. The transfer information counter is never open. You must wait precious moments for the digital signs to change from Greek to English. Gates above number 20 are in a section of the airport that looks like it's a prison. We were also subjected to a ridiculous weighing of our carry on bags at the gate. If you were 'overweight' you were encouraged to check your carry on, or shift a few kilos to your purse (this option was offered after we protested that we were flex tickets and not light). And then they didn't even double check. Not one person. The bus that took us to our plane: waited for 5 minutes with closed doors next to the plane, then they opened the doors to the bus but told us we couldn't get off for another 5 minutes. I have NEVER seen something like that.
Experience At AirportTransit
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no