Athens Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 106 reviews
6/10
3 star Skytrax Rating
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8/10

"it was clean and well lit"

(United Kingdom)

Trip Verified | Arrived here for a two week break on 1st July. Some of the recent reviews appear unfair and not accurate. I would like to point out that yes there are moving walkways at Athens Airport. I found there was a long walk from the plane. Wizz flight from Luton which was not parked out on the tarmac but attached to the Terminal. Yes there was a track to the Carousel. But hey ho when isn't there unless you arrive at a tiny one flight a day as at Carcassonne in France. Yes the country has gone through hell financially but it was clean and well lit with lovely touches Re historic sites etc.. I cannot speak for customs or immigration on arrival as very late and low key. But anyone we asked in uniform were very helpful. Have departure tomorrow from Athens and will review the experience as well.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"I am very disappointed"

(Singapore)

Trip Verified | It was just a routine check at customs clearance for departure. But the officer in charge disallowed me to claim my personal belongings, which is a bag that consists of a few boxes of cookies. The officer wanted me to wait till a female colleague was free to examine me. As a result of waiting, I was not able to retrieve my food item placed in the tray before it got pushed off the platform due to overcrowding, and it dropped hard onto the floor. I am very angry about the delay, as well as the damage caused to the box of biscuits. I wonder if this is what Athens custom officers do to passengers? I am very disappointed to find out if this is how Athens airport custom officers treats their international tourists.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"must be carrying the bags one by one"

(Austria)

Trip Verified | Waiting time for luggage at Athens airport is always a joke. They must be carrying the bags one by one. But the best is that the always put a dummy bag on the elevator to show fast ‘first bag’ times immediately after landing to manipulate statistics and then they really take their time! It’s hilarious hillybilly Greek style of dealing with things.
Experience At AirportArrival Only
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"some gates are too far away"

(Greece)

Trip Verified | Lost my flight (along with 15 more or so passengers) although we had all checked in and dropped our luggage in time and were also in time for hand luggage control. Please be careful, some gates are too far away and passengers just don't have enough time to walk there, even if they go through all previous stages in time. The airport does not let you know how long in takes to get to the gate until you're already on your way and running. People on the flight next to our gate also experienced the same issue.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
8/10

"WiFi is free and excellent"

(United States)

Trip Verified | First time traveling through Athens Airport. On both arrival and departure, passport control was effortless. The airport is brightly lit and there is excellent signage throughout. Surprisingly for an airport of this size, there were no passenger moving walkways. On departure our gate was changed to a lower level gate which meant being bussed to the aircraft. WiFi is free and excellent once you log on.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"prices are outrageously high"

(Germany)

Trip Verified | Built for the Olympic games some 15 years ago, the Athens aiport authority hasn't been exactly eager to upgrade and improve what is now starting to look a little down at the heels for a national capital airport. There is no transit lounge, there are no moving walkways, there are only two ATMs in the airport, the abundant seating is horrifically uncomfortable and prices are outrageously high. There is only one on-site hotel with very high rates, there is no alternative such as other modern airports offer for more budget-conscious travelers. The entire airport is constantly being assaulted aurally by non-stop security and other announcements punctuated by obnoxious and loud music, and this until 2 am and again from 4 am (having spent a horrible night there yesterday). Options for lowcost transportation to the distant city of Athens are either poor (bus), stop service way too early (metro), or outrageously expensive (taxi, €48 one way!). There is an isufficient number of jetways and their allocation is a mystery, most flights are still serviced by the dreaded bus-a,d-stairs routine, which is not really worthy of a 'global player' type airport, even though Athens thinks of itself and bills itself as one. Customer service is poor, as is the signage in the airport. Except for the toilets (plentiful, clean and well signed), there are almost no pictograms directing passengers traversing one of the longest airports sans peoplemovers in the world. The fact that there are very few ATMs, that signs showing the airport layout and what is where are nonexistant is also mystifying. The information booth was not staffed after 22:00 yesterday (ridiculous) and the provided red telephone gave out faulty information. Security was not a problem, however I was travelling at non-peak hours, so may have dodged a bullet there. Airport restaurant facilities are all very expensive and offer very little choice in food. True, this is Greece and Greek cuisine is lovely, but there are no real fast food alternatives, there is no food court as at other airports of this caliber, and every single food outlet at the airport also caters to the obnoxious barista-loving crowd, leading to long lines and hot tempers.Prices for beverages are also outrageous - if I can buy a Coke Zero or other such choice for €2 in Frankfurt, why should I pay €3,50 for the same choice in Athens? (Okay, so it was even worsein Heraklion - €4,50!) It seems Greece loves to moan about how mean the EU (especially Germany) has been to it in asking it to repay its debts, but the idea that possibly providing better customer service and pracitcing less price-gouging hasn't dawned here yet. If Athens wishes to remain a relevant airport in the future, much work, investment, planning and better control is required. If not, Athens will soon become an unimportant transportation backwater, which would be a pity.
Experience At AirportTransit
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Very bad customer service"

(Australia)

Not Verified | Very bad customer service at this airport, particularly as you're waiting to get through security to board your flight. They have no idea about passenger prioritisation here. We had to take an Aegean Airlines flight to Cyprus and we had a really slow moving queue and the flight was boarding in 20 minutes. Not only this, but I was unable to check in online or at the airport, via the kiosks and kept on getting a notification that I had to go to the counter. So I did (40-50 minutes before security walk through), and then with so many people, went to security and as I am not on a EU passport, it was slower. No one thought to ask (out loud) if there were passengers for our flight. We had to ask. Then when they said it was okay to jump ahead, they had to tell us not to go through business class as that was for business class - even though no one was using it. So we go through, then the security officer decides to check our carry on luggage and took forever. Unimpressed. Airport staff can't be bothered providing decent customer service at all. I'm definitely not in a hurry to return to Greece anytime soon.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"An excellent airport"

(Greece)

Trip Verified | Though a 14 year old airport, it is probably the only one in Europe without any passenger moving walkways. It has now been expanded, as always very clean, very crowded, very clean WC facilities, nice signposts in both languages, yet non stop announcements for delayed passengers at such a volume were a real headache. One follows the other, Mr so and so go to gate so and so, then another and another and the announcements could be heard a kilometre away. An excellent airport, however lack of moving walkways is disappointing because you have to walk a long way to collect your luggage and walk out. Even more, the local airline insists on using the good old bus from to the planes, as if we are still in the 50s.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"a mediocre airport"

(United Kingdom)

Trip Verified | This is a mediocre airport. Efficient, but lacks the feeling and lush of other international airports located in capitals. So, yes the airport is clean and the facilities efficient. That said, the tables before the cabin luggage scanners are a bit old fashioned; a change to a moving equipment is necessary. Also, I was very disappointed by the business lounge (Skyserve). I was wondering why would anyone would like to be there when the outside area is much better and with better views. Very small so people could not find a space, not that clean, no views rather than the parking, not wide selection of food and drinks. Really, it was the most miserable lounge I have ever visited. Not to mention that they give you a hand-written invitation to access the lounge; scanning the ticket should be enough! Finally, the toilet for disabled/baby change, was locked, so we had to go and ask a key, and after using it, we had to return it. Greece from the 80s!
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"only airport without any moving walkways"

(Greece)

Trip Verified | This is probably the only airport without any moving walkways for passengers despite its huge size so you have to walk a mile for a camel. Many flights to Cyprus use gate A23 which is on the ground level, hence no jetways and the good old bus service as if we are in the 50s. Arrival on Cobalt, right at the end of the main terminal, and we had to walk for 15 + minutes to get to passport control with unbelievable lines and no separation of EU or third country passports. If by the way you choose a cart for your luggage, the coin you use is gone, non returnable, not to mention the 100 metre line to get a taxi. I am surprised that this 14 year airport has no walkways and is so confusing though on the positive side, very clean. No, it cannot be my favourite airport.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no