✅ Trip Verified
| The terminal at Addis Ababa is dingy and on this evening was particularly busy. As a result of a long layover, I was advised that I would be given transit hotel accommodations and this was confirmed by Ethiopian in writing before leaving my home. But on arrival at the transit desk, there was mass confusion and a crowd of more than 60 people. Tempers began to rise and there was shouting as the transit procedures were painfully slow and there was confusion between economy class lines and business class lines. It took about an hour to secure the pass and when I asked for the small piece of paper needed to obtain a transit visa, I was told it was not needed. That proved to be wrong and when I got down stairs at immigration, more confusion and long lines ensued. I finally had to demand a transit paper from an Ethiopian Airlines staff and then got my transit visa stamp. Following this signs indicated that my baggage would be on carousel 3 - that was wrong. And after that I had to go through another bureaucratic mess to get a stamp on my transit accommodation document allowing me to get transit. And then I was told to walk, bag and baggage, to the parking lot and find the transport to the hotel. This, again, proved to be a disaster as there was no order and no cue and worst of all, no control. When the small van arrived to collect passengers for the hotel, about 15 people rushed it - it could only carry 5-6, and thus more tempers flared as people threw luggage into the back of the van and attempted to squeeze into the seats - the van driver did nothing to help. I cannot complain about the staff at the airport, they were trying their best and trying to smile in very difficult circumstances. The problem is in the system, rather the lack of any system, and too much bureaucracy. Also, the signage is poor and a lot of staff have no idea what they are supposed to be doing. This airport is to be avoided and that is too bad because Ethiopian Airlines offers a reasonably good in flight product.