✅ Trip Verified
| Bole airport is the worst hub in the world. Overcrowded, dirty, smelly, with nowhere to sit and very disorganised queues for security. The toilets, when they are available, are even dirtier and smellier, with no toilet paper most of the time and a queue so long it is often preferable waiting until boarding the plane. The boarding queues are hardly ever respected despite the colour system put in place by Ethiopian Airlines and most staff just yell at passengers. The lighting is poor and gloomy, even in the recently expanded section. The toilets in the new boarding area already look worn and the design is clearly outdated, with tubes and plumbing visible on the ceiling in the lower section. Coffee dispensers do not accept credit cards or foreign currency. The duty free looks more like an African street market than an international airport: products are poorly displayed, with shoes still in their boxes, cables and wiring showing everywhere, and no prices displayed. Credit card machines hardly ever work. The worst part though is the only restaurant in the terminal, the infamous London Satellite Café: disgusting food, often served cold, totally overprices (nothing under 20 USD) with non-English speaking staff and incredibly rude waiters. What a pity for a country with such an incredible food culture. Any sensible airport manager would just prohibit them from operating in the airport ever again. Last thing: the smoking area is so poorly isolated that the whole terminal smells like tobacco. I expected the expansion and renovation to improve the situation, but it is clear that the problem is not only infrastructure: management is to blame. Ethiopian can never hope to compete with Emirates or Turkish with such an awful transit hub. Avoid this airport at all costs.