Xiamen Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 117 reviews
5/10
3 star Skytrax Rating
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6/10

Xiamen Airlines customer review

(Australia)

Qingdao-Xiamen and Xiamen-Chongqing in Economy. My original flight on Shangdong Airlines was cancelled and I was rebooked on Xiamen Airlines. TAO-XMN was delayed by two hours due to air traffic congestion meaning we arrived 0140. Food was acceptable for two hour flight. Service friendly. Tried coconut juice for the first time. Aircraft generic B737 clean IFE consisted of a Chinese flick on flip down screens. Luggage arrived quickly. Second leg similar no delays reasonable food good service. As with other Chinese airlines their English announcements can be a bit 'Chinglish' making them hard to understand.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Xiamen Airlines customer review

(Belgium)

Xiamen-Hangzhou: early morning departure clean plane on time departure good service and friendly attendants offering a tasteless snack.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Xiamen Airlines customer review

(Canada)

Hong Kong-Xiamen. Boeing 737 in Business Class. Good service and an on-time flight. FAs were attentive but struggled with basic English. Seats comfortable and quite large. Food was OK.
Seat TypeBusiness Class
Value For Money 12345
yes
2/10

Xiamen Airlines customer review

I fly at least once a week Xiamen Airline - it started with good service few years ego and then go down. Now the service is poor and staff are not friendly like before and sometime arrogant. The food is also poor.
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4/10

Xiamen Airlines customer review

Guangzhou - Xiamen - Guangzhou. Overall a decent experience. Flights on time staff attitude very good and a well kept 757-200. Lots of drinks on the outward journey albeit with a very basic seaweed snack (!) and the same good service on the return leg (this time with pizza and buns for the meal).
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na

Xiamen Airlines customer review

Kuala Lumpur to Fuzhou (monopoly operator for the route) was rather chaotic. The flight attendants were fairly rude which may be attributed to the number of passengers who did not follow rules during take-off and landing. However this is no excuse for the appalling level of service (or lack of). FAs impatient and unhelpful by international standards. Generally this is expected from a Chinese domestic operator except the price was even higher than flights going the same distance to other Chinese cities.
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na

Xiamen Airlines customer review

Ground crew at Xiamen Airport pleasant and efficient but FAs inflight were not good. They seem to do the minimum required and act as if they don't really care about the passengers. I was horrified to see people carrying really enormous sacks into the cabin on their backs. Unbelievable. What ever happened to the concept of hand-carry luggage?
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na

Xiamen Airlines customer review

Shanghai to Xiamen. The staff were friendly and the flight was fine in general. However if you are over 5' tall DO NOT take a window seat. There is no leg room whatsoever. I'm 5'8" and wished I'd learned how to say 'aisle-seat' before check-in as it was an incredibly uncomfortable journey made even worse when the person in front tipped there seat back. If I'd had an aisle seat I think it would have been fine though so be warned!
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na

Xiamen Airlines customer review

Leaving Shenzhen to Fuzhou on 19 Sep (MF 8318) and return on 21 Sep (MF8317) both filghts delayed for at least more than 2 hours. Missed the conference meetings and dinners appointment on both occasions. It is surely a frustrated experience. Why can't they have more competition by opening out more airlines servicing between these two cities? Do we customers need to go through their incompetence operations and their internal problems? By the way the tickets are not cheap Rmb1060 one way.
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na

Xiamen Airlines customer review

Return Shanghai-Xiamen in economy. Both fairly full flights in Boeing 757. Seat pitch OK for a 1.30 hour or so flight. So is the inflight service. Friendly FA's and a simple lunch box accompanied by non- alcoholic drinks. Uneventful but OK. On the way back we pulled back but stood still for a long time after that. No explanation but when FA's found out that it could take a while they started giving service to passengers. Quite professional.
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