Xiamen Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 117 reviews
5/10
3 star Skytrax Rating
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8/10

Xiamen Airlines customer review

(United States)

Flew PEK-FOC and back. Took the early morning flight which are always on time. Served a biscuit and some snacks for breakfast. Only problem was that the entertainment was in English only. Tickets were cheap and cabin crew were ok. I would choose this airline over China Southern or Eastern.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Xiamen Airlines customer review

(China)

From Shanghai to Xiamen. The flight was delayed one hour due to air traffic control. Served pork with rice. 2 hours flying time. Not bad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Xiamen Airlines customer review

(China)

SHA-XMN: typical Chinese airline product. Tight seat pitch. Peanuts and a drink were given on the 2 hour evening flight whereas China Eastern provides a hot meal. Drop down screen showed a Chinese TV show. FAs were efficient but not particularly friendly. There is nothing to distinguish Xiamen Airlines from the other Chinese airlines so book by schedule.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Xiamen Airlines customer review

(Finland)

Hong Kong-Xiamen. Pleasant aircraft interior although looks old on the outside. Great snack box on only a 1 hour flight. Cabin attendants courteous and well presented.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Xiamen Airlines customer review

(Australia)

Wuhan-Chengdu in Y class. Check in was fine at Wuhan airport group check in counter staff friendly and efficient. Flight delayed 2 hours dinner was distributed at terminal which was tasty and I was impressed with the quality. Boarding was fast and staff were holding a sign to switch off the mobile phone. Smooth 2 hrs flight and no drama. Cabin crew friendly and helpful. All in all it was uneventful flight and will try this airline again in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Xiamen Airlines customer review

(Hong Kong)

HKG-XMN-HKG. Both legs fairly new 737 seat room and cleanliness ok. Substantial hot meal served for a 50 minute flight. First leg on time smooth flight crew spoke only poor English but were friendly enough. Good attention to safety where mobile phones and seat belts are concerned. Return flight delayed 6 hours due to weather. Boarding 3 hours late followed by another 2 hours wait on plane (food and drinks served) then another hour almost in HKG while waiting for a gate.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Xiamen Airlines customer review

(Israel)

Xiamen-Xian with stop over. On time good and fast check-in 737-800 new aircraft only tiny refreshment for a 4 hours flight. Very efficient service at stop over (Wuhan) good leg room clean aircraft.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Xiamen Airlines customer review

(United Kingdom)

Hangzhou to Xi'an. My First internal flight in China crews smartly dressed with professional service. Tasty dinner with large portions for Economy Class. Cabin crew walked through with sign showing no mobile phones to be used inflight was rather unique. Look forward to flying with them again.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Xiamen Airlines customer review

(United States)

Took MF for multiple flights within and also to/from China: TPE-XMN-KWL-XMN-WUS-XMN-TPE. I think only 2 of them were on-time the rest seemed delayed due to XMN's single-runway capacity limitations. I'd complain more about the food but it seemed comparable to what I got in UA economy on my transpacific flights and MF's trail mix/preserved kumquat dual-pack bettered UA's pretzel stick crumbs. Service was average airport check-in was above average as their hub is fairly well designed although crowded.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Xiamen Airlines customer review

(United States)

Xiamen-Hong Kong (connecting to an international flight to US). Check-in process fine but had to convince ticket agent to book my bags all the way to Austin TX and not just LA. He finally did. In Hong Kong I only had 1 hour to connect to my other flight. Had no idea this was a 'tight' connection until I de-planed and was met at gate by a Xiamen agent who informed me that I was a 'distressed' passenger. She ran me through the airport to get to the check in counter in time. Then she took me through staff security line (so i could avoid the long line) and got me to my gate with a few mins to spare. Flight was comfortable.
Seat TypeEconomy Class
Value For Money 12345
yes