Virgin Australia

11th April Sydney to Melbourne VA9900. Return: Melbourne to Sydney VA883. I am absolutely appalled at how bad this airline is. Flights are cancelled and rescheduled all the time. You cannot rely on them at all. The check in queues are ridiculously long they must be understaffed. You need to allow at least 2 hours to check in for a domestic flight. I would advise using any other airline but this one for internal flights in Australia.

Attempt at service falls short. Flying ATR 72 from Moranbah to Brisbane. Staff made no acknowledgement of me boarding and during flight snack was tiny toilet was filthy really stank with yellow stains. Compared with rival seats are not comfortable and the flight is slow.

LAX-BNE-MEL Business cabin flight from LAX to MEL via BNE Cabin crew on both legs of the flight were excellent couldn't have been more attentive or helpful. Long Haul business class is comfortable and entertainment options are good. A real contrast to the Virgin America BOS-LAX flight which preceded it which featured the most unhelpful and rude cabin crew ever experienced. Overall I would highly recommend VA for the trip to LA and beyond.

On a recent from between MEL and BNE return (on VA 333 and VA 354 respectively) I found that Virgin Australia met all the expectations of a good domestic airline. These included an on-time service good IFE (using their 'wireless in-flight entertainment' system) helpful FAs' and a clean interior. Hence as a regular passenger on this Virgin Australia I do not hesitate in recommending it to others.

We flew business class from Sydney to Denpasar 14 April. The cabin supervisor looked after the business class section (5 passengers). She was very professional and friendly the lunch was adequate (2 choices hot or cold) and the wines satisfactory. Then cabin supervisor also ensured that the forward toilet was used by business class passengers only. Although some previous posters complained about the lack of a foot rest for a 6 hour daylight flight the Virgin business class product is quite acceptable and well priced.

This is the second very negative experience I've been part of with this airline. The Dunedin to Brisbane (on both counts) flight the staff are appalling far from helpful and polite. Treatment received is horrible and generally makes flying difficult. I do not recommend this flight to anyone. I would rather pay extra to fly with anyone else!

My wife and I will never fly with Virgin Australia again. We have always found Virgin Atlantic to be great so we decided to fly to Bali with Virgin Australia. I noticed straight away as we sat down that there were no inseat entertainment systems. When I asked a crew member they said we needed to bring an iphone or iPad to watch their inflight entertainment. This policy is ridiculous. So if you have children you may need to bring 3 of 4 iPads for each member of your family for a 9 hour flight? Ridiculous. This airline was cheaper but I'm happy to pay extra for entertainment and better service. This is a budget airline with rude staff.

SYD-CNS 30/3/14. Once again happy with the flight and service. I found the seats and leg room a tad better than Qantas which I flew down on. The cabin crew were friendly and did well with the overseas tourists who had trouble understanding the meaning of the seatbelt sign! The menu has improved since my last flight with more options/variety. Overall happy with the flight and the standard of service is what I have come to expect from this airline.

Melbourne to Adelaide and return in one day. Efficient and pleasant check-in in Melbourne and offered boarding pass for return journey that evening. Flight to Adelaide left right on time and the aircraft offered the wi-fi entertainment system. Landed just ahead of schedule and crew were very good. Return flight delayed due a crewing issue but advised by text and email. Arrived at airport and settled into the lounge. Flight called and departed a little later than we thought but we were kept informed whilst waiting and on board again the tech crew apologised for the delay. Served a "snack" which was very good and crew again were on the ball.

Traveled 26th March Brisbane to Proserpine impossible to land returned to Brisbane. Staff handled situation with great concern for our welfare. Virgins choice of accommodation - Ibis hotel transfers and meals - great job. First time flyers with Virgin and will fly them again.