US Airways

Flights on time. Baggage handling was fine this time around. Snacks were provided. Toilets were clean, overall inflight experience was fine, if not better than my previous flights with American Airlines/US Airways. I would fly with this carrier again.

US Airways Express. We arrived very early for an afternoon flight and asked if possible to change to earlier flight. Customer service lady very kind and helpful - changed it to 11.15 am flight no extra charge. Boarding smoothly, small plane. Allocated 2 seats and prefer that configuration. Only 1 flight attendant with a good sence of humour. We were unaware that flight from Philadelphia to New York was only 19 minutes so quickest flight we have ever been on. Only negative is we prefer life jackets in case of emergency not flotation cushions on bottom of seats. The main thing is we arrived safely.

I got to the airport early and the flight was on time. We boarded the airplane and taxied onto the tarmac. We sat on the tarmac for around 45 minutes, and then got an announcement that we had to go back to the terminal for maintenance issues. We were told we had a minimum wait time of 45 minutes and that we could get off the plane if we wanted. I got off the plane to go get some food, when we were called back to the plane we had to re-board. Re boarding took about 20 minutes. Luckily we got onto the tarmac without any trouble. We had a normal flight and landed in LA three hours late. We were about to go to a terminal when we were told that since we were late we had to wait a minimum of 45 minutes to get a terminal. We had to wait for 1.5 hours. Overall, not a very good experience.

We left Cancun on an A321 plane heading to Philadelphia with no issues. However, at Philadelphia after we collected our luggage to put them on the next track for our connecting flight, we then found out our next flight was cancelled. The people at baggage were unaware of this, no announcement, nothing. We only found out from a digital board after giving our luggage away. We then went back to see if there was a chance in receiving our luggage so it wouldn't leave without us and the response from a US Airways worker was "no sorry" when asked if there were any other flights that night through this airline again the response was "no the next is 9.20 tomorrow", we asked if there was a different airline to our final destination we again heard "no there's not" not very helpful at all! We also asked if there was any way to get reimbursed for a car rental or a hotel for the night and again, "no we can't do that sorry" why not? That's just the question. It isn't our fault the flight was cancelled. The least they could do was announce it.

Took family on trip from Chicago to Las Vegas. Arrived at O'Hare Ticket counter 1 hour prior to departure. Took 15 minutes to go through line and complete auto-ticketing system. At end of check in screen flashed "Unable to complete check-in." Went to agent about message when she loudly stated "You're too late. You should have arrived earlier. We might get you on the next flight (3 hours later)." Nowhere did it state on their web-site that you would not be able to board your flight unless you arrived at ticket counter at least 1 hour prior to flight. We were in line at least 60 minutes prior to flight, and completed automated process 45 minutes prior. At least 15 others not allowed to board. Staff at Phoenix were friendly and apologetic. Ironically we were warned not to fly with US Air by a frequent business flyer but thought, how bad could it be? Well now we know.

Here are the basics: flight delayed twice, no sign change put up at the gate, over 100 people waiting in line for over and hour, since the sign said it was boarding the entire time with no announcement. 25 People waiting in line to book a new connecting flight since the now delayed flight (which we had to figure out on our own) would make everyone miss their connection, we are not spoken to, rather told to board the plane with a "50/50 shot you could rebook your connection in Dallas." Get to Dallas, no flights until the next day, and we have to pay for our hotel room? What a wonderful way to end my vacation. Never again will my money go towards this airline or their partners.

We're flying US Airways for the second time in two weeks and I'm not impressed! Both times the flight from Phoenix to Tampa was delayed due to maintenance issues. Are the planes in that bad shape or is there something else going on such as scheduling difficulties? It would be easier to take if the employees were a little more accommodating and apologetic instead of downright rude.

Our travel on Monday, June 8, 2015 on flight #444 from Cabo San Lucas to Phoenix, Arizona with connecting flight of #422 to Omaha, Nebraska same day. As we were waiting for our flight in Cabo, the gate numbers were changed four times, everyone seemed confused and no information was given to passengers other than it had been delayed and moved. Finally the plane left about 45 minutes late due to maintenance problems. No information was given to us that we would not make our connecting flight to Omaha. No information was given on the plane. No information was given when we disembarked and headed for Customs. No information given that the gate of our connecting flight had been changed. We were uninformed of any changes! We ran to our gate of B26 for flight #422, we made it and found no one there. We finally found a monitor and found that it had just been changed to A6 at the opposite side of the airport. As we ran (I had paid $50 for priority boarding because I had a knee injury…and was running the injured knee) we made it to the gate – the door was still open and personnel were standing at the gate. We all (9 others) were glad to have made our flight. We were told 1) that there were no empty seats. 2) we were too late and it was our fault. 3) then after pressuring the attendant, she found that our seats had been given to other people and that we had been put on another flight #462 to Dallas and then #5675 to Omaha the following day. Staff were rude and unhelpful.

This airline is extremely inefficient and ineffective. Out of four flights taken in the last 3 days, only one was on time. The others were delayed by an hour or more. For one of them, online it said our plane was arriving from Chicago, the phone representative said it was coming from Los Angeles, and the gate attendant said it arrived from Montego Bay. It was delayed over an hour. Our plane from Charlotte to Myrtle Beach on June 29th at on the runway for an hour before turning back to the gate to replace a radio. Overall an extreme disappointment. I do not intend to fly this airline again nor recommend it.

I'm currently stuck on my flight while writing this review. I've been sitting here in these rather uncomfortable seats for 1.5 hours because they need to get some paperwork signed for maintenance? That's not a good enough reason for me. Why is it not getting done? Obviously passengers are not a priority for this airline. To add, we were about to take off but we had to return to the gate because their maintenance crew didn't fully check everything. You think they'd do it right the first time.