US Airways

The check-in process was good, flight on time, comfortable seats. My major concern was the flight attendants we encountered. Out of four flights on this trip, we only had one attendant that we did not overhear complain about the airline. We sat in exit rows on all the flights, and in seats that allowed conversation with them. We specifically chose a window seat for one of our legs of the trip, but the flight attendant made a mistake and thought we were in the wrong seat because another passenger thought he had the window seat exit row. The attendant told us we were wrong, so we made the move per request, then quietly pointed out we had been in the correct seats all along. The attendant apologized, but didn't ask the other passenger to move to his ticketed seat. My husband had circulation problems, so we specifically wanted the seat we had requested as it allowed more leg room. When the beverage cart came by, we did ask for a complementary rum and coke to compensate us, which we did receive. I would have to think twice before flying with US Airways again.

Not only are the flight attendants rude, but the service is terrible. I took a simple 1.5 hour flight that was supposed to leave at 12 pm. Nope - cancelled, placed on a connecting flight at 2.45, arrive, have my gate changed to the other side of the airport without prior notification and then the connecting flight to my final destination was delayed three times. Low and behold I arrived at my destination at 9.30 in the evening. Would not take again.

$25 for each checked bag is definitely a negative in my book. The flight itself should include your luggage fee. The way this airline does seating is entirely asinine - you can book your flight at any time, but you have to wait until within two weeks of the flight to actually pick your seats. The flight was very loud and the lights and air conditioners at each seat were difficult to adjust, at some points feeling as if they would break if you tried to point the air toward you. Snacks all have to be paid for rather than being included, which also seems ridiculous when the flight already costs so much. I probably will never voluntarily fly with US Airways (or American Airlines for that natter) in the future. Other airlines have free bag checks and plenty of snacks on board at no extra cost.

Delayed due to hydraulic issue. We're not given any food or drinks as outlined in their policy. Missed connection to Glasgow and were put on same flight the following day. Despite the fact they advertise as being part of one world they could not fly us to Glasgow via London as they are not partners with British Airways. Queried food and drinks policy only to be told they were not a canteen service and wouldn't be looking after a grown man! Had to fight to get food voucher - $10! Needed to get dinner, breakfast and lunch before the flight. Couldn't even get our luggage out of baggage reclaim. Sent to a terrible run down hotel. Not exactly the end we wanted to the holiday we wanted!

US Airways, though merged with American still retains the legacy of being the worst carrier when it comes to service. I am not complaining that they don't provide any food or baggage services etc. but basic courteous behavior among the staff was absent. My flight was after 8/00pm and when asked why the food items listed on the inflight menu were not available, I was rudely told that the timings are mentioned in the menu. The steward could have told me this more politely. I flew on American on DFW-BOS leg and at least they gave me a full can of beverage but while flying on aircraft operated by US Airways, I was served only a small quantity of the beverage in a glass filled mostly with ice.

My main complaint is as follows: On my return flight I upgraded my seats to the emergency exit row for more room (their seats are horribly uncomfortable - the worst I've experienced). If you're tall or overweight you are in for a world of pain. I upgraded my seats, and then they ended up putting me on another airline because my original connecting flight in Dallas was having maintenance issues and I wouldn't have made it home. They put me on an Alaska flight from Chicago to PDX in the middle seat for 4.5 hours. To add insult to injury, they still charged me for the upgrade even though I had to switch airlines. Essentially, I was charged $95 more for a considerably worse seat.

Our flight to Charlotte was delayed due to weather in Charlotte. The pilot and flight attendants told us there was going to be a minimum of one hour delay and probably more. They never advised us to check back every 15 minutes like they are supposed to do as I found out later. We went to get something to eat and when we came back in much less than an hour we found the plane had left without us. It also left with our valuable instruments we had gate checked! We finally convinced the customer service lady to please have somebody meet the plane and store the instruments until we could finally get there. The return trip was no better as they cancelled us from the return flight because we had missed our original flight from Phoenix. We had to fight to get back on the plane. The return flight was no better! If you fly US Air be ready to hear "We are so sorry but your flight has been delayed because of 'insert reason' and we will get you in the air as soon as possible". I heard this so many times when I was stranded in the airport in Phoenix. The flight attendants don't really care either and the whole company seems to display this kind of attitude.

Boarding the flight was on time, quick and efficient. The flight into Chicago was a few minutes early allowing me plenty of time to get to the gate for my connecting flight. Boarding the flight to Philadelphia was also on time, quick and efficient. This leg of my flight arrive 30 minutes ahead of schedule. My return flight from Philadelphia to New Orleans was a direct flight and arrived a few minutes ahead of schedule. I have never experienced any problems flying US Airways and can only hope that now that American Airlines operates all the flights, they will continue to excel in customer service.

Short hop from BWI to PHL as part of a long haul connection from PHL-DOH-KUL. What a dreadful airline! From beginning to end, it was such a hassle for a 25 minute flight. At BWI, they insisted that you check in at a kiosk to obtain a boarding pass prior to check in. Despite telling them it was an international flight with a transfer connection and one party was on a wheelchair, they still insisted. The kiosk rejected my attempts, wasting about 20 minutes of my time. At check in, the staff were rude and insisted that my bags were over the weight limit despite travelling in on a business class ticket. Finally, she relented, printed off my boarding pass only to have it rejected by the TSA agent as the bar code was not printed properly. Then there was no one to push the wheelchair for my travelling partner so I took it upon myself to do so as they were closing the flight. I was told off by the check in agent for not arriving earlier but I pointed out that we had been there on time but wasted 20 minutes at the kiosk and another 20 minutes queuing to check in. On the short flight, there was no beverage service but that is a small matter. On the whole, I will do everything possible to avoid US Air in the future. Ground services were appalling.

This was the most horrible experience. We were trying to leave BWI, when we got a phone call saying we were an hour delayed. Okay, it happens. Someone from the airline was checking the people with connecting flights to make sure they could still make it, he said we "should" make it. Well, we had a gut feeling "should" wasn't enough so we went to another counter. They said we would have to change our flight because we would only have 4 minutes to make it to a gate on the other side of the airport before the flight departed. We wouldn't have eaten calmly and taken our time to do things if we were told that to begin with! So they tell me we will have to stay an extra 5 hours sitting at the airport to our connecting flight or that we would have to pay for a hotel and stay the night in Charlotte, they wouldn't pay, but regardless I had to be in Charleston that night. So I asked to be refunded because it was not sounding like great options. There was a sweet lady that helped us and told us to let the flight attendant know we had to make our earlier flight as soon as we landed. However when we got onto the plane about 2 hours later, they delayed us another 30 minutes because of traffic. We wanted to leave, I would make it driving down south faster than flying (and a lot cheaper), but a nice lady on the plane saw how upset we were and helped calm us down. She then explained that we wouldn't be able to make it to our earlier flight, but that we could ask the help desk to get us seats on the 10:30 flight, or have the airline pay for our hotel to leave the next morning because the delay was due to "maintenance" issues. We had no choice so she met us as we landed and tried to help us find an airport nearby our original location for a friend to pick us up at. Her shift was over and was beyond sweet for helping us for so long. She actually found us a flight leaving 15 minutes after we landed but they wouldn't have been able to deliver our luggage. So we took the seats on the 10:30 flight and of course without sitting together (I get anxious so I always need someone, so my fiancé and I were upset). We sat there and of course, they say they have to change a tire that would take a bother 30 minutes. That whole trip ended up totaling 11 hours after delays, maintenance, and layover. The worst $700 spent for a mediocre travel that could have been avoided if they had their act together.