US Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 460 reviews
4/10
3 star Skytrax Rating
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na

US Airways customer review

(Puerto Rico)

This is the first and last time I'll fly with US Air. The delays are ridiculous. I've never seen an airline with so many problems with their planes. Both flights I took to go stateside were delayed and both returning were also delayed. I missed my last connection. I have recently returned from another trip using Southwest. What a difference.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
7/10

US Airways customer review

(United States)

When I did my online check-in it asked me if I wanted to upgrade to First Class for $300. I have travelled to East Asia (China) a couple times - first time I flew coach - 3 seats wide. After the 12 hour flight home I promised myself I would never do that again. The next time went to China on United I upgraded to Business Class - wow what a difference - lay flat seats are what traveling that distance was meant to be. I upgraded my wife and myself to first class for the 6 hour flight. US Air flies a old 757 to Honolulu but I will say for me the $300 was well worth it. The seats are the old school First Class seats big "lazy boy" style which recline maybe 10-degrees and no foot rest but very comfy and roomy. No duvets or pillows like business class to China but normal aircraft pillow and blanket sufficed for me. Hot meal service was fine - served on glass plates - two choices (chicken or ravioli) - airplane food - United business class to China had excellent food - this was more one step up from a TV dinner but sufficed. Ice cream for desert. After dinner had a nice nap and awoke to a basket of all kinds of snacks being passed out. Plenty of drinks readily available. So was it worth $300 each for wife and I to upgrade to first class? Yes but if upgrading means you are going to have to cutback on your spending once you get to Hawaii - definitely wouldn't recommend that. Hope upgrades are available for my flight home! Tip: if you can get seats in 2F and 2 D these are bulkhead and more leg room and the shared TV is on the wall in front of you.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

US Airways customer review

(United States)

The only reason we took US Airways was because they had a non-stop to Punta Cana from Philadelphia. They charge you $25 for your luggage and lost my daughter's. We came back 5/14/13 she just got it today 5/16/13. The seats were hard and there wasn't any entertainment. It has to be the cheapest airline going. They asked if anyone wanted bottle water I said yes they gave me a Dixie cup of water. When he served me my soda he spilt it on me and didn't even say he was sorry!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

US Airways customer review

(Puerto Rico)

Flew from San Juan to Philadelphia connecting to Los Angeles LAX. This airline deserves to go down to the ranks of Ryanair and one star less. The PHL Agents are the most bored staff in the USA and service onboard long haul Caribbean and transcon flights limited on one and only one beverage service and that's it. What do FA's the rest of the flight? Southwest just entered service into SJU from MCO/TPA/BWI and FLL and flights are extremely full. Will avoid US Airways at all costs even if the fare at another airline is higher.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

US Airways customer review

(United States)

My recent domestic flight was so unpleasant. Late departures on all 4 legs of my trip. On last flight departing Philadelphia the gate staff were rude disorganized and apparently poorly trained. One member of the gate team showed a complete lack of compassion for a very young mother traveling alone with her infant. Body language displayed toward this young lady was deplorable. Seat was comfortable - looked to have been recently refurbished. Poor application of carry-on luggage policies travelers carrying over-sized bags and 3+ items were completely ignored. Seriously reconsidering my airline options for future travel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

US Airways customer review

(United States)

US Airways Philadelphia-Athens Economy Class. Just awful. But that was to be expected. US still flies ancient 767s on this route. Probably the worst transatlantic carrier around today. No entertainment system (they couldn't even get the shared TV right with movies being cut off half way and replaced with a new one) seats were old and visibly broken. I had planned to work on the flight when I discovered that my reading light was broken I was simply informed that I should have told the staff before we took off. Typical rude and unprofessional attitude that I have come to expect from the airline. No loss seeing them leave Star Alliance.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

US Airways customer review

(United States)

Last year I flew across the United States 28 times for work as well as flights to other parts of the US. I saw over 15 airports and flew in coach and first class (once my status got up to Gold I flew first class almost every week). I never had a cancelled flight or a missed connection and I was never more than 30 minutes late to my destination. Sometimes the flights were annoying but that was because of other passengers not the staff. My only complaint about US Air is that they don't have the extra legroom seats like United so you are forced to try to grab exit rows or pray for a bump to first class.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

US Airways customer review

(United States)

The worst flying experience with a lack of customer service to accompany it. I waited over 4 hours to take flight on one of their planes and over 2 hours on another that was eventually cancelled while we were aboard the plane. All of this happened during one international flight. I had connecting flights for what should have been 4 flights (2 there 2 back) every single plane was late. Nothing was offered. Overall just not my cup of tea. I will never fly that airline again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

US Airways customer review

(Spain)

MAD-PHL and return. Overall good. Both planes on time. First leg plenty of empty spaces so you can stretch. Main meal average but last minute pastrami sandwich quite tasty. Good selection of movies and music system a bit low at times. Nice crew. No lost baggage. Second leg full plane dinner ok breakfast a bit poor: muffin and coffee or juice. I didn't have to pay for the headphones. Toilets well maintained all flight long. I would fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

US Airways customer review

(United States)

I flew out of DTW to PHL at 9.30am but received an automated call at 9am stating that my connection from PHL to PIT was cancelled. Then on my way home I had a 2 hour layover in DCA. I noticed that every flight but 1 scheduled from 3.30pm to 6pm were delayed due to 'maintenance'. I'm still sitting at the airport an hour after my scheduled departure time with no updates on my flight status. Needless to say I should have driven home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no