United Airlines

✅ Trip Verified | Worst airline in the world! I fly all the time and have flown United 6 times in my life. Every time I regret it. From customer service, to policies, to travel timeliness, to overall experience. You name a problem and it has happened on United. In 6 attempts usually 2-3 things have gone wrong. Currently they made me check a bag that only has 2 suits in it for a wedding. Was happy to pay a fee or anything to carry it on. Contemplated putting on the two suits so they don’t get wrinkled. They showed up in terrible shape as expected. Basic fair is a scam that tricks you into spending more money. This isn’t a premium airline as Spirit is more accommodating and on time more. At this point I’ve flown every US carrier more than 5 times and for domestic travel none have even been close to as many problems as United. Avoid this airline at all cost. I’d take a flight that took me 2 hrs longer connected and was hundreds of dollars more expensive to fly any other airline. Their flight won’t be on time anyways and the experience is so bad that it is worth the difference. The fact that I’d connect instead of fly nonstop and pay more to do so to avoid this airline says something.

✅ Trip Verified | The flight was delayed over an hour which caused me to delay my connecting flight for overseas. One of the reps was very patient and assisted me with rebooking my next flights. Once I got to Newark, the customer service took a dive. They were either slow or rude. They did not acknowledge the customers, didn’t even look up from their phone or computer to see the growing line of customers. The lady at the customer help desk had to call support on the phone after 20 minutes of trying to figure out how to book a hotel for me on their dime. Once I got my hotel voucher after 40 minutes of waiting, I went to find my bags. The luggage help desk again were either slow or rude. I had to explain 3 times that I’m trying to retrieve my bags because I would’ve missed the connecting flight due to the first delay (15 min). Then waiting another 15 min for the guy to tell me where my bags were only to tell me I’m not allowed to go there. Then asked me again what I was trying to do with my bags! So again I said I wanted to retrieve my bags! Now I’m waiting another 35 minutes so my bags can be placed on the carousel on the other side of this terminal! I have walked back and forth from being referred to someone else so many times that I have already completed all the rings in my activity all on my Apple Watch. 90% do not recommend if you have other options. I should have stuck with Delta and cut my vacation time short instead.

✅ Trip Verified | Usually United is clean and tidy but this plane is gross! It isn’t just my area but slimy finger prints, dust, trash, old gum. I’m disappointed in increased cleaning protocols. The crew is nice.

✅ Trip Verified | I purposely picked this particular flight to experience United Boeing 787-10. However, the airline changed equipment to a Boeing 757-200. The aircraft was old and loud. However, the flatbed seat, though had neither direct aisle access nor much privacy, were quite comfortable. The food was decent, though all were presented at once on a single tray, and wine was served in a plastic cup, a stark contrast to what were a few years ago. I hope that was just due to special measures during the pandemic. Ground service was not great. There was no check-in counter for business class. We had to use the self check-in counter and then carried our luggage to a bag drop area. The United Club was super crowded that it was nearly impossible to find seating. I thought staying at the gate area was better. The flight departed and arrived on-time, well, on a nice day, but that is still a plus.

Not Verified | Minor mechanical failure of the oven (only for first class) forced us to turn back. After that we had to change planes, adding another hour to the trip. Then the crew had to change because that had gone past some number of work hours. Then we waited on hour for food (again, only first class) then another half hour for fuel. Absolutely miserable experience, United offered no kind of refund, amenity, or anything beyond a weak apology.

✅ Trip Verified | The service was really efficient and pleasant. The plane was clean and comfortable. Check-in was smooth and friendly. I was generally pleased with everything aside from one important detail. I appreciated the personalized service both in the air and on the ground. We landed at 4:30 and one hour later, I was enjoying a glass of wine at home. Smooth all the way. However, the food served in Polaris was several notches below what one would expect in business class...pretty similar to what was once served in economy class domestically in days gone by. And the menu was exactly the same outbound and inbound. There is a definite reduction in Polaris amenities. From its touted debut to the present, it has taken something of a nosedive which is very disappointing and should be rectified if they want to stay competitive.

✅ Trip Verified | Mask mandate was not enforced. Flight attendants assisted with and collected trash from violators so the were in a position to enforce. Seat tray had food debris and dark beverage rings from previous flight. Wall of airplane had dark colored, red colored & multiple ink pen marks on wall. Inconsistent with United’s enhanced cleaning statement.

Not Verified | When did tickets where you cannot even bring on a carry-on? I got a pretty decent deal on tickets so I paid extra to sit next to my husband. We packed light and had a small carry-on each. We got to the airport and found we had to pay for carry-ons. We could have saved money with one large checked bag, but I have never flown where carry-ons were not allowed. The airline cancelled our one of our flights and we had to reschedule but trying to do so, I could not pick seats that I had already paid for. This was a big problem and eventually had to call in to have a person fix it but then we could not get seats on a similar flight. I feel ripped off and will avoid United from now on.

✅ Trip Verified | Munich to Newark. They are not giving kosher meals supposedly because of covid, It’s a long flight, there isn’t any kosher food available to buy at the airport. No one to talk at this company.

✅ Trip Verified | Bought headphones from airport to watch United's TV while on board. TV did not work for the entire duration of the flight. Was told we would arrive to Newark early and when we did, our gate was still occupied so we did not get off the flight until initial time. They did not serve pretzels during breakfast time, but they did serve beer and wine. Seats for economy are extremely small and uncomfortable. Flight time going to Tampa from Newark was delayed by 1 hour and I never received a notification. I only noticed when I looked at the screen in the airport. Going to be looking at different airlines in the future. Only reason I gave a few stars was because staff were friendly.

Not Verified | They lost an item of mine in transit on way up. The claim I made with them got lost in the void. Return trip had 2 plus hour delay, bag was completely soaked. Was insulted at baggage claim. Turns out I, "dont know science" even thou I am in aerospace engineering. Not only have they lost me as a customer for life. I doubt that they will care as hey have demonstrated a complete lack of customer care post payment.

Not Verified | Worst trip of my life. Flight got changed from flying through Denver to Chicago instead. That was Thursday early evening. Sat in Chicago O’Hare all night until 7 in the morning. Flights kept getting cancelled and I had to drive home in a rental that United agreed to pay for. Now they are saying they will only pay for $150 of the $300 charge. They also told me that they can’t refund my money for the flight because I bought it through a 3rd party. Never again on United. What a mess they are! So much for my vacation. BTW my luggage went to Spokane without me!!

✅ Trip Verified | United Airlines canceled my flight twice! The first time due to an outage and the second time I did not know until after I arrived at the airport to check in. I was going to my sisters wedding which I was to be a part of. The rep at the service station was a new employee. I told him I needed another flight. He said their are none and nothing they can do. I had to get my mom and aunt on the phone who works for a different airlines told me to put them on speaker. They told the man that they have to get me another ticket even if that means then buying a ticket with another airlines because the cancellation was No fault of my own. He went to talk to a senior worker and a manager over a period of 30 mins to get help to find a ticket. They took forever to come help him. My aunt found me a flight to catch with delta in 1hr and 30 mins. When the mgr finally came out he helped another person that was standing behind me before even acknowledging my situation and finally getting me the ticket. That cost me the whole day I missed to spend with family day before the wedding. After that whole ordeal that had me fearful and stressed that I might miss my sisters wedding I was never given an apology and they sent an email issuing a $100 credit toward another flight. There is no way I am flying another United flight after how I was treated. Outage is a fluke that could happen but the disrespect and unprofessionalism is intolerable. They could have send me $100 Visa card and it still would not have made up the horrible customer service that was given to me.

Not Verified | I am very very disappointed. I have been using United airlines lately, but I am thinking not to use it anymore in the future after today’s experience. I still have another flight scheduled for next weekend, however, it might be the last one. They postponed my flight for today until tomorrow morning because the crew needs to rest. I will get to work very late tomorrow if they don’t postpone the flight again. They gave us America’s best value Inn Motel. It is horrible, smelly and it looks like that they have not change the bed sheets. This is unacceptable. I can’t stay here. I have to pay a hotel where I can feel comfortable, however, I have to get back to the airport around 5:30 am. Worst experience ever.

✅ Trip Verified | The worst experience ever. On my first flight CMH at 12;45pm oct 22 i saw the gate agent didn’t put my luggage on my flight. Which i figured maybe wouldn’t fit/ full flight since there were other bags as well around mine. I had an almost 2 hours layover in Washington i was of course checking my app about my luggage, which showed me it was still not scanned from CMH. Ii asked the gate argent before boarding at 5pm to make sure my bag is here. She verified that she sees my bag here in IAD. I boarded my flight and before i left i asked the stewardess since i still didn’t see my bag update to let me check with their bag agent. She took me to him and he “verified “ over the radio for me that they loaded my bag on my flight and sometimes the app doesn’t update quick enough. I arrived to MUC next day i had a 3 hours layover and at 12:45 pm oct 23 arrived at my final destination to BUD where suprisingly i did not have my luggage anywhere. I went to to file a claim and they looking at the system and telling me that they scanned my bag from CMH TO EWR! And that is the only scan since oct 22 12:45 pm. Which by the way the app shows as well now. The only email i gotten is from Lufthansa not even united that they’re sorry that they lost my bag, and i can check on their website .. and that’s it. Not even the slightest update or a call from united. The worst food possible and not even serving alcohol on international flight even when i asked for purchase. 6am Sunday still not heard from my bag or anyone. My united app told me that i do not require any covid testing/vax proof for my trip. I called united customer service to verify with them to double check. Agent over the phone confirmed that my country does not requiring me since i am a national of Hungary so i am exempt. Great (however and i guess luckily i did a test prior.) Cmh nobody asked me anything. Iad there is a gate announcement that whoever boarding pass doesn’t say verified by united on it they have to stop at the gate counter. I walk up to the lady who told me that my bag was there, and she’s asking me for my covid test. I say united and my app told me that i am exempt and i don’t need one. She rudely looks at me and telling me that “my screen is telling me that you do!”. I just quietly handed over my test result. This was my last trip with your company.

Not Verified | Terrible. Absolutely awful. Worst costumer service I’ve experienced from any airlines I’ve ever traveled with. From buying my tickets online to checking in at the airport to boarding the plane, every single person who works for the company shows how completely awful the whole company is and treats them and their customers.

Not Verified | Last time we flew United over the summer there was a cabin pressure issue they delayed us 16 hours we had to spend the night in Kansas City airport which was not even opened when we got there. They offered us $75 for our time and trouble. We went to leave yesterday from the same airport on the same airline The flight was canceled and we were offered nothing we are now here at the airport again the flight has been delayed 2 to 3 hours and we are not sure if we will make our flight today. United has no concern for her customers time horrible airline! American offered us $1200 a piece for a two hour delay that was voluntary this past year I would highly advise flying American.

Not Verified | I was excited to take my first transatlantic flight for over 18 months. A few weeks ago I traveled in United's Polaris Class from SFO to London (LHR) with two other members of my family. When booking the flights, the booking agents confirmed I would be in the new Polaris product with the Suites. The outbound flight used United's old business class cabin which hadn't changed layout and seats (with the exception of some nice amenities). On the return flight, the plane had the new Polaris cabin which was great. United flies the 787-9 on this route. Many of these aircraft have not been updated to the new Polaris cabin. You can check if you are on the new product by looking at the seat map. If the cabin has four seats across you are in the new Polaris cabin. If there are six seats, you have the old business class product. Both ways the service was great from the flight attendants, though there was no personalized greeting once the flight was underway (an easy fix). The food was the worst I have seen across 20+ years of traveling in business class especially when spending almost $9000 in tickets. As an example, on the way back for the pre arrival meal, they served what was called "hamburger wellington" a dry hamburger with processed cheese and some kind of bread or pastry around it (see picture). Dinner was disappointing. I chose the beef which was over cooked and bore little similarity to what was described on the menu. Desert was a small tub of ice cream. The cabin staff who served seemed embarrassed and apologetic when I brought up the food quality suggesting cost cuts and COVID. There was no other food served during the flight between the 2 main meals so we went hungry. In summary, if you fly out of the US internationally and your equipment is a 797-9, you may not fly in the new cabin with the suites. It seems like the booking agents are unaware of the difference between the two business class products and you may be told you are flying in the new suites when you are not. At least I flew one way in the new product, but only because the equipment was changed at the last minute. When I booked the flight, it was a priority for me to travel both ways in the new product. If food is important to you as part of your flying experience, I would definitely advise looking at other carriers. If it's not a priority, I would advise bringing your own food or eating beforehand. In terms of alternatives to the UK from SFO take a look at British Airways and Virgin. You won't regret it. I did contact United about the food in particular (the CEO and his Executive Assistant) to get feedback from the Company and left my phone number. After a few weeks I was sent what looked like an email based on a standard template which did not specifically address my concerns.

Not Verified | I cant believe an established carrier with such a large operation cannot carry out a basic process of booking and issuing a confirmed ticket. I reserved through their website united.com and received the confirmation the same day. After 3 days went to update things like meal preferences and find out my itinerary doesnt even come up. Called them and they are telling that their incompetent Delhi office was unable to confirm the last leg of the journey and summarily cancelled my itinerary and didn't even bother to inform. After spending 1 hr with their useless agent he told me that he cant do anything and I need to call their Delhi office. I will never ever use them again

Not Verified | Never take the flight credit (when you cancel and rebook a flight) you will never be able to use it and the value doesn't make sense. The service is bare minimum and there is nothing on board (no tv, no blanket, no pillow etc) you will get a alcohol swab when you arrive but there was old garbage in the pocket of my seat. Had to pick up my luggage and recheck them when switch flight. I give more than 1 star just because the flight atttendants were nice.

✅ Trip Verified | I had the worst experience in my life. I dropped my parents at the airport today (both senior citizens). We arrived 3.5 hours prior to their flight since they were flying from Dallas - San Francisco - Delhi. The united representatives were absolutely terrible towards us. India now needs a health declaration form prior to entire the country and we have been having issues with the website for a few days. Once we got to the airport we were instructed to fill the form on our cellphones to get our boarding passes. I understand rules and I understand that this is a requirement. However, the website was not working and kept giving us errors while uploading the documents necessary. We tried to fill the form for 2.5 hours and the representatives offered no help at all. When we approached them they would either not make eye contact. Disregard us completely. Say “well, keep trying”. Give us the most idiotic response for a technical issue by saying “keep filling the form over and over again” I cannot begin to express the lack of empathy, consideration and support they had towards my family. We did not ask them to make an “exception” we simply asked for assistance. Midst an anxiety attack they had the audacity to say to me “well, too bad, you'll just need to rebook” It took me almost 3 hours, 27 tries and 0 help from the staff to get the “form” they needed. My parents had under 45 minutes to go through security and make it. This kind of customer service is beyond terrible and your lack of empathy and help is honestly disgusting. Never flying with you again

✅ Trip Verified | The worst customer service. I booked for a a round trip flight to Jamaica October 12-October 16th - my October 12 flight was canceled so I decided to leave my return flight as Is, but book the cancelled flight through another company. This lead to United accidentally cancelling both my going and return flights. When I went to check in the day before leaving Jamaica I found this information out. I called to rectify the situation and I was on transferred hung up on and on hold from 4-10pm. They offered me a credit but because I booked through a travel agency I would need to call then to confirm the credit. The issue was the travel agency I used was closed and wouldn’t open back up until after my schedule flight which was less the 24hours away. This is the worst airline experience I ever had

✅ Trip Verified | Very disappointed in the service. My flight changed 4 times due to a delay from another aircraft. Which I can understand. However my 9:15 flight was delayed till midnight , then another 30 minutes went by because they wanted to load the plane with other passengers. That rubbed me the wrong way. 4 hour delay and you make us wait longer for a more profitable flight? None of the other options they sent worked as I was there for 24 hours for a wedding. I expected to be taken care of in some way even some sort of “I’m sorry this happened and the way you were treated” but I got nothing but excuses. I was out a day in my hotel, car rental as they closed plus the added taxi. More importantly I was out family time.

Not Verified | I booked a flight with United Airlines back in 2020 for a trip to Mexico that got cancelled due to COVID and was told only half the ticket would be charged instead the full amount was. Trying to reuse the ETC that I was given instead of my original tendered payment should have been the first sign. However, I was forced to pay the difference between the underfunded amount the new ticket cost. Fast forward to September 30 I logged on to check my flight time only to find an issue with my tickets - a big issue, like they have canceled my wife and I's ticket. To make matters worse, they never called and I was forced to fly with another airline but the cost was sufficiently higher and United Airlines refused to cover the difference even though it was there fault. They quit providing customer service because altogether they owe me Over $800 that I will never see. My advice is to fellow air travelers is to fly with another, especially after the poor customer service that was received.

✅ Trip Verified | I had a very long day after missing my first flight due to an Airport train being broken and also myself is also to blame for misjudging the Denver security line, but I was 3-5 minutes late for boarding. I then talked to quite a few United agents and long story short the last United agent I talked to was Michelle (who boarded us to Knoxville) and she was super friendly and helpful and went out of her way to help me. Thank you again Michelle, you really changed my attitude towards United in a positive way!

✅ Trip Verified | I had flight to Newark this morning, and my ESTA was cancelled, I started new application it didn’t allowed me to make a payment for new application. I spoke with airline they said all is okay and I can make my way to airport, At airport I came to know that I will have to make a payment for new ESTA, I made payment and before I could receive approval my flight was departed, and that’s where my worry started, I was told to call agent to make a new reservation instead I called airline and spoke with lady, she was very kind and airline policy was very relaxed she told me three will be no charge for new reservation, I waited for ESTA to approve, it was approved and called airline again, this time I spoke with man, he understood my situation he booked me on afternoon flight and I boarded on plane and still I am Enroute to my destination. In flight experience was great. I just wanted to say thank you to airline for this kind gesture I was expecting to pay around £500 for same day flight, United saved my plan.

✅ Trip Verified | We’ve been trained to expect flying for four or five hours cramped, sitting with our knees tight against seat in front, squeezing in and out to get up, and pushing and grunting past others in the aisle. On my Oct 11 flight from Newark to Phoenix, they reached another low: movies had commercials. Furthermore, during an exciting scene in a Star Trek movie, a stewardess announced a sale on Hawaii trips over all entertainment, giving it the priority of flight instructions. You’ve sunk that low?

✅ Trip Verified | We were scheduled to fly out of Columbus on 9/11/2021 at 8:05ish. We arrived at the airport at 6:00am, plenty of time or so we thought. We got in line to check our one bag. There was probably 8 people ahead of us, two lines were going at the same time. Well, I guess we chose the wrong lane along with 8 other people. Our attendant kept taking other people ahead of us and we all missed our flight. We didn’t get our bag checked in time because someone on a later flight was checking literally 16 huge bags. Once our flight left, along with our children (they were in the other line), we were told to wait and someone would get us on another flight. Finally we were put on another flight that now was to leave at 2:00pm and arrive in Pensacola at 7:00 with a 3 hour layover in Washington DC. Our kids would have to wait at the airport for 6 hours. I went to the counter to check our bag at 10am, only to be told that our flight had been cancelled because there we no attendants. I asked what I should do because my kids were going to be in Pensacola in 3 hours without us and no where to stay and no where to go. The attendant at the counter switched us to a Delta flight that left in 45 minutes, but it would get us to Pensacola an hour after our kids got there. So, we checked our bag and ran to the gate, after having to pay again for checking a bag, but that was the least of my worries at that point. Thank God we were able to do it. We had a layover at Atlanta, we were able to make our next flight because we literally ran from A concourse to C concourse, Not an easy feat for this lady. But we made it and made it to Pensacola at 2:pm. All I can say is the morning ticket/baggage attendants in Columbus need to be retrained on their job or fired. Highly disappointed.

Not Verified | For the 1st time I travelled with United and I am fully disappointed with the service and specially staffs of United at the boarding gate. I boarded 2 flights in the same day, no one asked if you have kid you can go inside first where other airlines provide this facility. At the end moment they are saying no space for cabin bag. I have a wheeled cabin bag where I had all important documents, they forced us to check in that bag. We told we can’t as it is very important to us if it will be missed we can go for visa interview and we need to travel internationally for 40 hours. The staff said it’s your choice, you gonna miss your flight if you do not check in the luggage. I already had laptop bag which has 3 laptops inside of 7 kg with that I emptied the documents bag which is again of 7 kg. I carried 14 kg luggage all the way of my approximately 40 hours journey and the empty bag they checked in which was completely useless for me what I specially bought for documents before the travel.There is high chance your checkin bag may get delayed or get missed ,how can we keep our important docs there?

✅ Trip Verified | My flight from SFO was canceled on United last minute this morning, causing me to miss my family reunion event in Connecticut. United put me on a later flight, in a middle seat. They would not help switch my seat, neither at the gate nor when I was on the aircraft. They also made me check my carry-on luggage! I never have a good experience with this airline. They constantly disappoint, putting the airline first, rather than the client.

✅ Trip Verified | They changed the flights we had booked. The first flight they changed from 5am to 7am to apparently combine flights but did not have enough staff to accommodate the amount of reservations. The lady told us we wouldn’t make our flight but still checked our luggage. The return flight we booked due to work and travel. Changed to a time with 4 hour layover abs late night. Called abs had to invest the time to reschedule. Delayed on the layover and still waiting.

✅ Trip Verified | I booked a flight from Roanoke Virginia to Orlando Florida to go the the funeral of a close friend who was like a father to me. When I arrived approximately 90 minutes before departure time I was informed that my flight had been cancelled and that they had taken the liberty of putting me on a different flight that was leaving the next morning and heading to Chicago and then had me landing in Orlando 2-3 hours after the funeral was over. I received emails from the time I booked the flight all the way until after the flight was scheduled to land about a variety of subjects but nothing about a cancellation. When I was at the airport staff informed me that several flights from that airport to Orlando left that day and if I had been informed I could have booked another flight and made the funeral. So after several attempts to reach customer care on the phone to no avail, I sent an email explaining my issues, and after two weeks they returned my email and basically said sorry and heres 75 dollar credit on your next flight with United airlines. That credit will sit there forever because I will never use them again. I would rate them in negative numbers if it would let me. Definitely don’t deserve the 1 minimum rating that your system makes me give them

Not Verified | Got rebooked by the airline on a much later flight without notice. Horrible customer service, 50% of the flights are late. Overpriced for this subpar service, the worst airline on star alliance in my experience.

✅ Trip Verified | Purchased tickets pre covid which ended up being canceled. We had to pay additional $400 for our tickets to keep our credit even though it was a pandemic. This year we rebooked our tickets paying $3000 more which is being canceled again due to covid. We have no option to keep as a credit unless we pay more money. We are already in this trip $6000. Why do we need to pay more to keep the credit we paid for if we can't fly because of a pandemic happening. This was not a personal choice. I am highly disappointed in the company for not seeing this pandemic happening and understanding the situation we face today. Our tickets were canceled, only getting a measly $2000 back after we paid $6000 and now it takes 3 months to receive the refund. Such a waste of money and time. We even purchased insurance on the original tickets which did nothing and didn't protect us one bit.

✅ Trip Verified | After 27 days I have yet to hear back from United Customer Care on my case. I sent them a chronological history of my issue for them to review. Basically United cancelled the second leg of my flight in Aug from Dulles to Fort Myers and rebooked me on another flight from Chicago to Fort Myers however the flight they selected was not going to work so I called and talked to an agent. I found another flight that worked however the agent told me that he could not book me on the Economy Plus seats I already paid for but would have to put me in first class and the price was $805 per person. I had no choice but to book the ticket as the flight was 2 days later and I needed to get home. The interesting thing is that on the first leg of the trip from Portland to Chicago I upgraded to first class and it was $329 per person so the cost went up 2x plus and United had cancelled my flight not me. When we got on the flight there were numerous open seats in Economy Plus and Economy so not sure why he couldn't book me in one of those classes. I have posted on Face Book, Linkedin etc but still no reply and they won't provide me a telephone number for Customer Care.

Not Verified | Flight #3452 to Chicago, Friday Sep 24 2021, delay and changing the gates 4 times. The terminal announcement didn't match the text we were sent and created so much chaos. Then flight 1066 going from Chicago to SFO: we had to sit for an hour in the airplane with seat belts on waiting for the meal caterer to deliver hot meal to the airplane which never happened and the plane took off, short of even snacks for 5 hours.

Not Verified | FLT 1873 from San Antonio to Houston on Saturday, Sept 2021. The Captain is an exceptional human being. He met with many of the passengers on the jet way asking how they were and what their destination plans were. He proceeded to address the passengers before departure. Referring to the pandemic and what we as decent human beings should treat one another during these trying times. He also asked that his crew, who were awesome as well, be treated with respect and courtesy. He is an inspiration and one that should be emulated by the entire pilot fleet for United and the rest of the industry.

✅ Trip Verified | I boarded flight 504 serviced EWR to SFO. I’m extremely disappointed and very disgusted to found that a seat (54A) pocket in front of me has a full of garbage and used napkins underneath of my seat. Cabin crews was notified, no apology was given. Most cabin seem unhappy. I would this matter to be investigate and follow up with appropriate actions. United in flight announcements stated aircrafts are cleaned and disinfected after each flights, apparently this is absolutely a fraud advertisement.

Not Verified | United cancel flights, Change schedules, Give poor excuses over and over (i.e. Crew / Aircraft arrive late - who is responsible?), Technical issues (safety is our priority), Weather (even if is sunny and beautiful). All the airlines can have occasional issues: With United is a routine: You never know if you are going to get to your destination on time (not only the hour, but day!). I paid Business for this trip, after 2 hours waiting for some technical issues: they cancel the flight. No worries a new aircraft is coming, 3 hours later (I already lost my connections) boarded again, second aircraft also had technical problems, 2 hours later cancelled this one. If you ran you can get another flight, so ran and get a beautiful Economy seat, arrive to Houston 9 hours later, we only have economy seats for you tomorrow. but I paid Business, yes but. Now no refund and a thin certificate as compensation, United Airlines - Friendly skies (sarcasm).

Not Verified | My girlfriend and I had booked through Expedia with United a trip in December of 2020 which we canceled. We got the option of rebooking, which we did on September 12 of 2021 when we booked a one way flight from Newark Int. Airport to Miami Int. Airport using the credit we had (the flight was scheduled for September 19th). At the time of booking the flight the tickets where between $ 100 and $ 150 for each, and we had enough credit for the tickets so nothing extra was charged to us. We even got an email with the confirmation number for the flight and everything was normal until then. However, on the 19th, we were not able to check in online due to a "missing payment", which we had no clue about it, we never get notified about a charge. After calling many time and spoken with a United agent, we were told to pay an extra $460 for each of us if we wanted to flight on our same flight, otherwise we had to wait until the next day. Although we did not want to pay that huge amount of money, we end up paying it because we needed to travel that day. United Airlines charged us the tickets as if we were buying it the 19th, at that huge price, even when we got it a week before and got an email confirmation with not charge. The story didn’t end there, after paying it and getting to Newark’s airport, we get notified at the gate that the flight was overbooked, so we had to wait for 2 volunteers in order for us to get on board, we were the last two persons to get on board. It was our first time flying with United and we are not willing to do it again, it was our worst experience at an airport. United Airlines is a very disorganized airline and has no respect for they customers. I feel very disappointed and unrespectful as a customer.

Not Verified | Outbound flight (s) were fine. For my return, United changed my itinerary from a 6 hour, 1 stop journey to a 15 hour 2 stop journey. Changing to a more reasonable flight cost me an additional $125, and means my wife will have to drive an additional 90 miles to a regional airport to pick me up. I recognize that schedules change for legitimate business reasons, but going from 6 to 15 hours without any offer of assistance or accommodation is rotten customer service.

✅ Trip Verified | The service is terrible. We planned this flight 3 months in advance and when we got on the plane they said there was a technical issue with the planes breaks. It ended up delaying our flight for two hours which lead us to miss all our connecting flights. When we got there they would not let us switch to a different airline to get to our destination on time. We are not staying at the airport on standby until the next available flight which is not until the next day. Not only is this an inconvenience but we are losing money on our hotels, rentals and missing a day of our events. They are not willing to work with us on a refund or any type of compensation.

✅ Trip Verified | I booked a ticket on the 27th of August 2021, however I realized that after checking the date on the ticket, leaves on Monday but arrives the next day, which I found strange due to the fact that its a domestic flight. This would not work out for me and my schedule. I cancel on the same day just a few hours after I booked and rebook with another airline because United did not have any other suitable timeframe for that day. 1) The 24-hour timeframe begins at the time you book and ticket your reservation. 2) Requests for refunds will be credited back in the original form of payment, I paid with a credit card and to this day have not received a refund. After reading d.o.t. website I noticed they [United] are notorious for dodging and avoiding penalties. I received an automated response stating the refund would pay out via the method used after 7 days. Check my account and no refund after 7 business days. I proceeded to wait another day, then did another form filled out for refund request and waited 14 days again! Their response is that 'we show your ticket has been voided and show that your credit card is not charged", I should contact my credit card company to resolve this and the receipt I got from them clearly shows it was purchased and paid for. This has to stop now. Policies are there for a reason and if we follow them, then no doubt the airline should honor there end of the policy.

✅ Trip Verified | United used to be a great airline, they have since fallen from this. I have flown United for 10+ years and never have I ever had service this bad. My first flight was from Eugene Or to San Fran. It was going to leave around 6, after some complications to the plane we waited for about 8 hours before they canceled our flight. Before the cancelation they repeatedly told us they had a plane coming from Portland to do the flight for us. I thought that was great and knew United would take care of us. After another 3 hours of waiting I heard a few of the crew members behind the desk saying the pilot didn’t want to make the flight and then announced it was canceled. After a headache rebooking my tickets I finally got to SLC. Flying home didn’t start out great either after checking my first bag I went through security with my carry on back pack and carry on, no problem I had flown with United with these exact 2 bags for years no problem. Then boarding came and the lady approving tickets was screaming at me saying that I couldn’t board with my carry on, I assured her that it fit in the requirements of a carry on and offered to re-measure the carry on she insulted me said I couldn’t not board until I paid for a second checked bag all while 3-5 passengers boarded with significantly larger carry-ons boarded and had their luggage stored in the bins with room to spare. I had to pay an extra fee to board. Will never fly with them again.

Not Verified | My first review. We, my husband and I, have flown UA for 20+ years because it goes where we want to go and we get a heap of points using our credit card. We fly business or first class most of the time. (Don't be judgmental because we fly this way from wise spending and planning way ahead!) This review is about this particular flight, including the trip over to our destination, which also is analogous to flights we've had in the past. We've discovered UA's terminology for United Polaris business is that the airplane was reconfigured to take out first class to jam as many business class passengers in as possible without increasing staffing. We routinely find business class is staffed by the most surly, unfriendly and curt people. We can compare this to Turkish Airlines or Lufthansa Airlines which are all-but overboard friendly. Considering the dollar or points amount required to fly in business, you would think there would be some minimal staff quality control. Reviewing just the return leg, the attendant had the look of someone who'd rather be recovering from Covid than attending people. No eye contact and brief uncomfortable dialogue. This guy served dinner and picked up after, but was completely out of sight until 8 hours later and another meal was served. I mean no drink cart, no "do you want a water", or literally anything else. Nothing. So our calculations had him working about 2 hours out of an 8+ hour flight. Lazy or not doing his job we don't know. We may fly Star Alliance, but will do everything to avoid a United flight again. We're even fed up enough to change credit cards.

✅ Trip Verified | So many levels of bad! I think United workers hate their jobs and are extremely rude and unhelpful. United has the absolute worst customer service I’ve experienced. When my flight was delayed I couldn’t find anyone able to help and I sat on my phone in the airport on hold for hours to rebook - I could continue, but I would never choose to fly United unless I absolutely have no other choice!

Not Verified | Awful airline! That is if you are like me and don’t like to sit at an airport for no reason and wear a mask. My flight was at 6:17 am at COS. I arrived at the check in for United Airlines at 5:40 am. They told me I needed to check in 30 mins prior to departure. It was 37 mins. The staff at the counter had no answer when I brought this up. As always I got through security and to the gate quickly. I got there by 6:00 am, before group 4 and 5 had boarded. I tried talking to the person at the front boarding gate after the they boarded but they said they couldn’t add me back. Never had an issue like this before. Will never fly United again.

Not Verified | My 13 son who has a service dog has traveled with her on Frontier and Southwest multiple times with no problems. She is a extraordinarily well trained and well behaved dog. We list her on his ticket. When they arrived the flight agent claimed to have no record of her on his ticket, then tried to have us produce certification paperwork, then tried to claim that she was legally required to be wearing a service dog vest. They managed to delay them so long that the flight left without them and they had to be rebooked on their initial and connecting flights. Not only that, but they initially refused to rebook his tickets and only did so after calls were made to higher up management. If you do elect to travel United with service dog, call in and speak to an agent and get them to send you and email confirming your service dog is a passenger and all paperwork is taken care of.

Not Verified | I dread flying this airline every time. You are literally packed in like sardines into the aircraft. First class looks like a reasonable amount of room, but why should I pay extra for reasonable amount of space? It’s very hot in every plane and my back hurts terribly every time I have to fly. It really sucks flying with United.

Not Verified | Flight 6260 from Wichita to Houston, September 8, 2021. My family and I were sitting in rows eight and seven. Up comes this father with his four year old son. “You’re in our seats.” “Are you sure?” I compared our boarding passes. United Airlines had printed our boarding passes with the same seat numbers (8a and 8b). Well, I didn’t move. United Airlines kicked the man and his four year old son off the plane. Then the man’s four year old son began crying. That’s when you know the stinky stuff has hit the fan. United only let the man and his son back on when I pointed out two open seats nearby. All that wouldn’t have been so bad except we’d all had our original flights canceled by United Airlines the day before and had to spend an extra night in Wichita. Pure pandemonium. And lots of $$$ we couldn’t afford. I asked about compensation but no one listened to me. Missed a whole day of work and wasted another day traveling. At the connecting flight, no wheelchair assist came for my handicapped mother, and I was scolded by a United rep. for not having left my mother on the plane. What was I supposed to do? Leave my mother on the plane and go to my connecting flight? Negative, Ghostrider. Wheelchair assist should be there when the handicapped person gets off. This is the last time I’ll fly with United if I can help it. Delta was a lot nicer. United needs to get their act together.

✅ Trip Verified | Terrible experience. I hope never to fly United again. United repeatedly changed flight times without any notice. We flew Polaris and the food was inedible and carelessly served. Routine requests for coffee or drinks were refused. Boarding was chaotic and our Polaris status made no difference. With $7000 Polaris tickets we were still charged for Wifi. Some non American passengers were incredulous that the service was so deficient especially compared to their other airline experiences.

✅ Trip Verified | This is the 4th time in the past two years that United has cancelled my flights within an hour of departure, with no explanation, and offered no compensation. When I tried to speak to someone at San Francisco international about the issue, she then lied to me and told me they do not have a customer service department, and that they are no refunds given for cancelled flights, ever. I then went to ask another customer service rep how that was possible, and she informed me that was a lie, and directed me to a form I could fill out and wait 14-21 days for a phone call from an accountant to calculate compensation. When I went to file a complaint about this employee, I was told they don’t have a physical customer service department, nor a phone number for one, and that it’s just an accountant that calculates refunds at “customer care”. I then went to file a complaint with the BBB, but United is not accredited. Stay away and fly another airline.

✅ Trip Verified | I am most dismayed and highly disappointed with my most recent experience with your airline. From the very beginning, when my son’s carry-on item was dismissed as luggage and I had to pay an additional $35 for his small bag, to the fact that we were prevented from using the restrooms when we needed to and disembarking only to have no one willing to help us make it to the next gate via golf cart, and having our luggage lost, I have honestly never had such a poor experience with an airline. When I went to the customer service kiosk for assistance, there was no sympathy or reassurances made. Terrible customer service, and poor to indifferent attitudes by both of the women behind the counter. Also, the coffee was very weak, the customer service of the stewardesses was subpar, and generally, bad.

Not Verified | Booked a flight with United to go to Hawaii in March 2020. It was cancelled due to the beginning of COVID shut down. They wouldn't give refund, only credit. As of today September 2021, I used my credit and upgraded to first class for an extra $135. The airline automatically cancelled my ticket due to over booking. Called within 24 hours to cancel as per their policy. Now they are refusing to refund cash back, the only thing they will do is credit more on this stupid account. And they have to audacity to say better use by 2022 or you'll lose your credit.

Not Verified | Have been traveling at least once a month for years and this is by far the worst airline experience I’ve ever had. When I originally booked first class I was shown that I was booking lay-flat seats, the same I came in on my United as I arrived to Newark from Miami. When I checked in I saw that they are regular business seats (slightly larger than economy), somehow there was a change that I wasn’t informed about. Although I was group 1 and first class I had to put my bags in economy further back as the ones above our seats were taken. Upon arriving my tray is simply taped shut with an “inoperative” sticker and is non existent so I’m unable to drink or eat anything (in first class). My wife had a purse that she brought on her lap on the trip from Miami but now on the return flight was told it too had to be stowed away. We asked the flight attendant who told us we had to put it away where we should put it and she told us she didn’t know but that we couldn’t keep it with us during take off and that we had to go find a place… so once again had to go put it away in economy but by now even further back. There is no TV monitor nor entertainment of any kind and although there are USB and electrical outlets to charge, none of them are functioning. I did book a 9PM flight but I’m shocked at how rude the flight attendant was especially considering it is first class. Will definitely be disputing, worst airline experience I’ve ever had.

✅ Trip Verified | I've spent 11 Hrs of my Hawaii trip stuck in Los Angeles, with no compensation and horrible customer service. On top of that they really gave me a $10 meal comp, however everything costs around 15 to eat.

✅ Trip Verified | Worst experience of my life. They don't inform you about the ESTA procedure, they let you book tickets even though you cannot travel, they are absolutely disorganized never seen such a mess in my life and I am from Greece! Our flight was cancelled due their technical problems, then due to weather conditions we had to sleep in the airport on the floor for two nights. We finally arrived in Athens and they have lost are baggage too! I would never fly with this airline again. And in general I would never fly through the states.

✅ Trip Verified | Purchased round trip tickets to Albany NY from Charlotte NC to visit my mother before covid gets any worse. She has 2 primary cancers. Both trips have layover/connecting flights in Washington D.C. At the gate the United employee tells us some of us can't fly because the flight is overbooked. I was lucky enough to have a seat. A line quickly forms with people unable to board the flight because they overbooked so many seats. First flight to Washington is delayed because there wasn't crew to fly out. I end up missing my connecting flight to Albany. I wait in line for hours just for the CS team to tell me the best they can do is fly me up there 24hrs later. I'm left in an airport to sleep in a cold hard chair. I am on the phone with United and Priceline until 4am when they put me on hold indefinitely. United refuses to refund me so I can purchase a ticket with a different airline to see my mother. I purchased one anyway. 3 days later I'm due to return. United decided to cancel my return flight without asking or letting me know. I fight for hours to get the ticket back. The flight is delayed again. I buy a new ticket with a different airline again. United CS informs me that they will not issue refunds for tickets nor will they transfer your ticket to another airline if they have any open flights to your destination within that week. Of course, since they don’t assign seats and overbook to an inane level they will always have an “open” flight. You just get to sleep in airports for days and essentially get stranded in random cities. The two airlines I had to last minute book with were Delta and Southwest. Had no troubles with either of them. In fact Southwest went above and beyond to help me out, had beautiful planes, friendly staff, and they even had the middle seats kept empty to help with social distancing. If you’re ever given the choice, choose any airline over United.

✅ Trip Verified | Worst airline ever, we got our flight delayed twice because crew did not showed up .. on a different flight flight got delayed 1:45 minutes because the plane didn't leave on time from previous destination. Between 4 flights on 3 of the flights staff is rude - looks like they don't care about their passengers. Won't be flying United again and will not recommend anyone to fly it either.

Not Verified | This flight was going perfectly fine until we boarded. We get on the plane, then as we are taking our seats are told that the plane is having electrical issues. We then have to wait over an hour stuck in the plane on the tarmac while the pilots try to reset the system. This is unsuccessful so we are all brought off the plane. Once we are back in the terminal, the plan keeps changes and we keep being told to wait for news. Nothing solid comes up until about 2 hours after we board, we are told the issue is fixed! Everyone is excited. Roughly 20 min later we are told, no the plane is not only not fixed but now there is no flight today. The soonest one is the next day at 7am. So it is announced to all that food and hotel will be paid by United. We wait for 20 minutes or so in line to receive the meal/hotel voucher or but then we are told that nothing would be given to those without this as a connecting flight. We got meal vouchers for 20 bucks but only to be spent in the airport at specific locations. This sucked. United continually lied to us and had no back-up plan for any issues.

Not Verified | This is the 3rd time I have been delayed over 3 plus hours No pilots showing up for their job. Then their delay causes us a 3hour delay in which “we make up time in the air” only to sit for another 90 mins at the terminal waiting to exit. So my 3 hour flight has now taking me 7 hours. Boycott this airline Do not spend your money here If your time is valuable and you “planned“ your vacation expect it to be on their time and their agenda. Entire day of my trip wasted and hours upon hours spent wasted in a terminal Or plane. Worst experience ever in life on a plane.

✅ Trip Verified | My flight was not delayed but cancelled due to mechanical issue. They couldn't find me any other connecting flights. I never made it to my destination. I missed out on a once-in-a-lifetime experience. United doesn't have the supporting cast to guarantee the client will arrive at their destination.

Not Verified | This airline is horrible! I have waited 2 hours to simply change an airline ticket. This is pathetic. The lady came on, had to transfer me, then I was transferred again. Now I am still waiting 2+ hrs for a "supervisor" to come on to validate that a refundable airfare ticket can be changed when there are no increase cost to the ticket! What a joke

✅ Trip Verified | I missed my flight because it was a long line and i asked them few times to checking my bag cause i already checked in online. I just needed to drop my bag. I finally missed my flight. Staff were so rude. When i told the lady that I’m missing my flight and please take my bag she told another man there to take care of me. So rude. It was obvious that they could do sth but they didn’t want to..

✅ Trip Verified | Not only was I charged twice after I sat there and told him not to run my card after he asked for the CV numbers on the back yet on the back and then sure enough while I was standing inside the airport as he could not give me my ticket I had already purchased. Nobody had an answer in the end I had to speak to a supervisor named Raymond who let me know they would be refunding the $96.20 but it would be a few days now what with that little bit of money tied up whether it was a little bit of change in my pocket or all. I had at the moment that was a Unauthorized transaction by a gentleman who had me on the phone for an hour and still no solution. I talked to another sweet lady after who transferred me to one of the managers who told me I hadn't paid - we paid as I stated earlier. I had no ticket so when I went to search it and asked where it was he asked did you want to still book this. I answered with confusing letting him know I thought it had been booked as I was charged for it. Later on this afternoon around 2 o'clock I get another email from the manager at the airport asking me for my confirmation number which I gave him - he could not find my reservation and the end after 20 minutes of running around answers back don't answers back "oh I see it you are good to go"! No one ever said I'm sorry for the inconsistency or inconvenience anything they were very disgustingly rude.

Not Verified | Checkout closed 1 min before we got to desk due to an extremely long queue in business class kiosks. Total chaos at Newark. They told me it was ok then that it wasn’t. They refused us check in despite the fact they were the cause of the delay. Then, the flight was delayed and they still didn’t let us check in. Ruined our honeymoon. Will never fly United again

✅ Trip Verified | Most pathetic airline that lies about services provided. "because of Covid", the Polaris lounge is closed, but the cheap, poor food, no showers lounge for the domestic fliers is open. Unbelievable that they sell Polaris lounge as a perk for flying first class and then don't give a damn about delivering that service. Feels like a complete scam United is running again. First not refunding the tickets when Covid hit - until one took legal action - and now the same scammers don't deliver what they sell.

Not Verified | Absolutely terrible. Woke up in the middle of the night with less than 12 hours until my flight being notified of it's cancellation. Took a live agent 2.5 hours to look for a new option, so I decided to look into it myself, and then took him an additional hour to approve it. Upon my arrival at the airport, I was rerouted once more without even knowing. I had figured this out by speaking to an agent. And then once again I was rerouted, because every flight to my destination was being cancelled, only by united. I cancelled the trip and can't wait for my refund. The lack of communication and professionalism is pathetic. Very very disappointed.

✅ Trip Verified | United Airlines is total chaos at EWR. Premiere Platinum check in only by machines which can only be operated by attendants and the wait is at least 45 minutes of people pushing, jostling and not maintaining social distance. The agent was incapable of understanding the Timatic regulations for South Africa and Zambia that the computer returned. The gate agent refused to allow boarding for those who had not filled out the South African health questionaire (which is not a requirement) and ultimately UA handed out the form-- the wrong form. Of course it was available on the plane and on arrival at JNB. The crew EWR-JNB was matter of fact and preferred conversing with themselves over helping passengers. UA is still not taking special meals and vegetarian options were sparce. The meal was coach quality. The return JNB-EWR meal was at least not under plastic but still inadequate for business class. The Polaris seat is far less comfortable than the prior business class seat.Transfer at JNB on the return from LUN was chaotic since the agent at the transfer desk took 10 minutes to figure out how to log into his computer. I had flown EWR-BRU and JNB-EWR in June on UA and it was just as bad in every regard from check in to in flight service. UA really needs to be rebuilt from the ground up.

✅ Trip Verified | I paid extra to make sure my three kids were together on this flight. My son has Autism and when we arrived we were spread out all over the plane. I spoke to several agents and flight attendants and no one could help me. My son was terrified the entire time. I never even received an apology. I will never fly again with United and my son never wants to fly again. So disappointed. I called when I got home and after being on hold for almost an hour I was told they can't help me and I was hung up on.

✅ Trip Verified | Very bad experience. At the airport in Frankfurt we needed to go trough some additional and very disorganized additional screening which no one was informing passengers until at the gate. I was flying with connecting flight and no info given as well as no info was given when I checked in my bags at the airport that this has to be done. So I had to walk back pretty far just to be asked the exact same type of questions we are always asked at the customs and pre boarding. As usual there was always few people who were completely unaware and turned away while boarding. Other than flight being delayed while boarding the security put people in 3 huge lines just to make them stand in those lines for additional 20-30 min for no reason rather than just start gather people at the moment they are about to board the flight. Then while boarding yet again the same type of checking passports just to scan then anyways like every other airline and the scanner got locked out. So the whole situation ended up being the staff yelling and annoying the super disoriented people right before 9hr flight in very confined space. Food was absolutely horrible, I fly quite often with multiple airlines and I have never in my life been served such horrible food on the long flight and I flew with some airlines that don’t even exist anymore. Staff politeness also wasn’t at it’s best. The only thing is that seats were somehow comfortable as for the economy class

✅ Trip Verified | I was travelling with my 10 month old baby and was carrying a diaper bag, a bag pack and a trolley bag. After handing over my stroller at the aircraft gate, I requested the cabin crew member if they could assist me with the trolley bag; because my arms were engaged with the baby. They refused to assist me. Later I asked them if I could leave my trolley bag for few minutes and come back for it after adjusting my other luggage, they declined my request .A fellow passenger helped me with my trolley bag. They said all passengers were responsible for their own luggage, my baby was very restless and had I not been helpless I would never have asked for help. All I wanted was a cabin crew who could drag my trolley bag until my seat because my hands were engaged. The cabin crew members were very indifferent and rude. I will never fly with UA again. What good are they if they cannot empathize with a helpless mother. Very poor customer service.

Not Verified | I have already learned never to fly United, do to a broken surfboard a few years ago and zero accountability on their end. However for some reason I forgot this, and have been slighted a second time, when a plane was delayed missing the connecting flight due to their error, no hotel voucher was offered, no refund was offered, no food was offered, and we had to wait another 16 hours for a flight all at the very last minute. Pretty much bottom of the list for airlines rather pay the same price and fly a budget airline like spirit, at least they have a cool name and don't have the pretence of a good airline.

✅ Trip Verified | Horrible, especially since we are still in the middle of a pandemic. Had US on the plane with no social distancing. We were squeezed on the flight like sardines. Those seats are so tight. We would have been better flying spirit!

Not Verified | My flight was delayed so many times, I got to Ohio on Friday at 3.30 am instead of 11.00pm. Then today my flight is delayed an hour again going to Chicago and from Chicago to Ft Lauderdale. This is ridiculous that I have to deal with this when I booked this flight ahead of time. There were apparently mechanical issues and other issues going on. I’m confused how y’all are still in business. I will never fly with United again in my life!

✅ Trip Verified | My second time flying from Chicago O’hare and will be my last. Not only was check in employees and TSA employees rude to me but were rude to other passengers as well. I don’t recommend this airport as they clearly don’t care for their customers, there is another airport in Chicago and they also offer cheaper prices.

✅ Trip Verified | I had the worst experience! Flight 1626 from Jamaica. Firstly we flew into Jamaica on American Airlines. American did not charge for carryon on an international flight. I read about carryon and the 5 children we were traveling with carryon was well within specification but I guess it’s everyone fault that passengers must be subjected to disgruntled employees of United Airlines in Jamaica. We paid $90 for checked bags and just because they want to give us a hard time gonna tell us to pay $30 x 5 additional bags. I explained we were not aware of this extra cost and we are in no position to pay. I pull down my mask to speak and she let me know. “Do not speak to her without my mask covering.” No customer service at all offering any solutions because our checked bags wasn’t overweight so my husband quickly thought we are going to take out the kids clothes and spread it through the 3 checked. The agent suggested she damage the kids suitcase that was her solution. The supervisor walks us over to a station to see if the kids carryon fits in the overhead which it did and told us no it doesn’t that the carryon need to fit horizontally. Looking perplexed and feeling disgusted, we worked feverishly to pack the suitcase and discard the suitcases. Then to add insult to injury the agent wants to charge for overweight of 2-3 ounces, the supervisors had to advise to let them go. The employees of United Airlines are unprofessional! So because we were on basic economy United Airlines wants to turn families upside down and inconvenience people to make them pay more to select seating. It was eight of us traveling and everyone was separated our 3 year old was placed alone. All in a scheme to us to pay to sit together that should be illegal. The airline is a disgrace.

Not Verified | Traveling from Mexico to Atlanta with my guitar as carry on was fine till I had to board United air line to Virginia and had to give up my guitar I said no but that wasn’t an option for them. I hear all they want is to break guitars and break my guitar is what they did. It was a 300$ C.I (Grand Cayman money) so almost 400$ usd made a claim and got ignored. Finally got contacted back with a 100$ United airline credit, that I did not use or even think about using. Never again will I fly with UA and recommend that you don’t either.

Not Verified | If I ever have another choice, I will choose a different airline. For this particular trip, our flights were booked through Swiss Air, but our first flight of the day was operated by United. United does not have Curbside Check-in, and we are moving to another country for 2 years, so we have the maximum allowed baggage (2 carry on and 2 checked under 32 kg -- based on Swiss Air's rules). The guy at the counter told us we had to have a negative test result before we could get a boarding pass but the location of the Xprescheck (where we scheduled to get our tests) is in the terminal, so you have to have a boarding pass to enter. He finally decided it was okay to use our vaccination cards. Our bag was two pounds over. He said it would be $400 per bag that was over. We repacked to make sure each bag was under weight. Your flight was delayed twice, so you're going to miss your connection in Chicago, even though you had a three hour layover. We'll rebook your flights for you. The only flight he could find was the next day with 2 of us in Business Class and three of us in Economy for the first leg of the flight (basically any portion operated by United). But they don't offer to refund the difference between the price we paid for everyone to have Business Class nor do they offer any kind of assistance (like a hotel stay since it was their fault or even a free meal service)? Nothing. It's just our bad luck that we flew with United. Went back to a hotel to wait for tomorrow's flight. Took a one hour COVID test at a new location so we could check in online, but we still can't because even with the negative results uploaded in their system, they won't let us check in without looking at our passports. So I have three little kids that I can't check seats to make sure they are sitting somewhere near me and I can't check in online to let them know how much baggage we have. I took the exact same trip through Delta a month ago and it was entirely smooth sailing. If they have to reschedule your flight, they take the time to pick seats out with you immediately to make sure you are sitting near your children. But with United, we rely on the kindness of other passengers to trade seats with us so that we can sit with our kids. If you want a trouble free flight domestically or internationally, with service personnel who go the extra mile to help you out when they have failed in any part of their performance, you don't want UNITED.

Not Verified | Have travelled the last several years with a backpack and carry on for no charge (that's why people carry on). Wasn't allowed to check in online (economy). Got to the gate, had to check in manually, and was informed I had to check my carry on for $35 even with military ID. Yes, because they only care about military families on orders. I will never choose this airline again.

✅ Trip Verified | I have flown with a handful of airlines in the last year and even in the last week and I never had this experience with other airlines. I always fly with a medical bag full of supplies for my health issues. Both at the front desk and before getting on the plane I was questioned about what my medical issues and and about what supplies I really needed. I’m not a very private person so I couldn't care less to share my medical issues or list off the medical supplies I need. But it was a bit uncomfortable as it felt as though they could deem my medical issues sufficient enough for a small backpack or that they just didn’t think I had health issues maybe. I was about to just show my medical tattoo or start pulling out supplies. It just felt unprofessional. I know some people would feel even more uncomfortable so just a fare warning. They also definitely seemed irritated with me, like I’m irritated too. I have to carry this extra stuff around to stay alive all the time. I always go to the front desk/bag check to confirm this is okay since there only so much space on the plane and most airlines willingly accommodate. Often checking one of my carry-ons if they have a shortage of space or the very least just let me carry my extra backpack on. Usually I just say I have a medical bag and then the only question I get asked is if I need it on the flight with me or if they can check it or another bag. I’ve definitely never had to list out what medical supplies I need to keep on my person with any other airline until today. Wasn’t impressed.

✅ Trip Verified | Absolutely terrible experience from start to finish. Both our outgoing and return flights from a weeklong trip to Maine were heavily delayed. With the outgoing flight, we were told it might be a few hour’s delay…or maybe the flight would be cancelled, they had no clue, so we waited in the airport for hours before finally departing and missing our connecting flight. We went from planning to arrive in Maine around 3pm to arriving after 10pm, which, had we known, we would have booked a hotel near the airport rather than one requiring a two-hour drive. On our return flight, after multiple delays, boarding and deplaning twice, and waiting for hours, the flight was canceled, leaving us scrambling to find a hotel room and a taxi/Lyft in an area where both were very hard to find. So now we’re missing a day of work and paying for another day of hotel/food/transport, and we return to the airport the next day for our rebooked flight. Our flight was supposed to leave Chicago by 7:30pm; it’s now almost midnight and we’re still sitting here, having gotten 5 or 6 time updates and two gate changes. No clue if we’ll actually get to fly out tonight or end up missing yet another day of work and paying for yet another day of travel that we hadn’t planned on. Will do everything in my power to avoid flying with United ever again.

✅ Trip Verified | This is truly the worst experience I’ve ever had flying. I changed the flight time and they canceled my flight all around (system error) and try to make me pay $62 to reinstate it even though the guy on the phone said that it was an error on United’s side! I have been flying since I was seven years old with Jetblue and I have never experienced something like that, I had to pay over $100 to get my bags to travel, I was boarded onto two broken planes then de-boarded in which then delayed the flight by five hours causing me to miss the wedding I was attending. On the way home they then put us on a broken plane with no AC, another 30 min and de-board us! I have never in my life been on such a bad airline, then when talking to one of your workers then proceeded to give me a terrible attitude telling me that this hasn’t happened in months. I don’t know how many broken planes they have or why customer service is so difficult to get anything done with on the phone. Is this Spirit or what?

✅ Trip Verified | This has been my worst flight experience in my traveling life. Been on planes or in terminal for 2 days in a row. 2 days in a row of planes breaking down. Was stuck on a plane in phoenix yesterday for 7hrs not allowed to unboard for food or bathroom, which caused me to miss the connecting flight in Chicago. United paid for a hotel room, which i had to pay a uber to get to, the. Pay for another uber to get back to airport this morning where the my flight home is broken and I've been sitting here for 4 hours already. I went to customer service to be put on a different flight home and they wont do it because even though its the same airline there is a price difference that they want me to cover even though its their planes that keep breaking down. And they wont pay to put me on a different airline. They have pushed my flight 4 times now. Still sitting in the airport.Will not be using them again!

✅ Trip Verified | They canceled our entire flight. As we tried to move our flight to get home or at least to a place we can stay with family, I was heard the pilot say to the stewardess that, "they were wrong for letting the plane stay on the runway for over an hour and only let the door open for air". Come to find out that was the plane we were supposed to be on, that was delayed 56 minutes, and we could have made our connected flight home in time. Very unprofessional and unethical. This was our first, and will be our last, to ever fly with United.

Not Verified | I will never fly United Airlines again. I purchased a premium economy ticket, according to my seat assignment it was from row 9-15. At the airport when I pulled my tickets out of the machine they were row number 23. Half of the plane was empty, I asked why was I sitting in 23 when I paid for premium. She answered me in a very rude way by saying I don't have any time for discussion and if you want to sit any closer you have to pay an additional fee. This was the worst service I have ever had, I always fly American and very much enjoyed so but I am very disappointed.

✅ Trip Verified | At gate just prior to departure from Syracuse, United staff bumped us from first class to economy due to failure to maintain flight attendant seat, so flight attendant was given our first class seat and we were downgraded to economy class seat. On leg from Detroit to Los Angeles: After all passengers boarded aircraft, departure was delayed 55 minutes to wait for potable water to be added to plane’s tanks, despite the plane having been at the gate prior to boarding for well over two hours. Upon arrival in Los Angeles, plane was delayed on tarmac from going to gate for approximately one hour due to lack of gate availability. First class seat quality and food quality were very low for a 4.5 hour flight.

✅ Trip Verified | The pilot was late for one hour saying he was caught in traffic coming to airport in wide open Alaska and then they admitted two people whose first flight were delayed since the plane hasn’t moved yet after two hours. It is so silly to see them reconnect the channel after closing the door. Then the plane taxi to runway and waited another hour. Then they say they sent a mechanic to check on bathroom light. Another hour passed, they said the crew are too tired to overwork because the air control would not give them signal to take off yet after running late 4 hours. It will be illegal to let them overwork. Then they dumped us saying there will be a Hurricane in NJ. It is like watching a ridiculous drama this people performed exhausting all kinds of excuses. All customers were mad at that point after midnight when they kicked us out.

✅ Trip Verified | Booked a flight for Christmas. A week after I booked I received an email from United saying that my flight from Edmonton was canceled and that I should call to get my options. What was suppose to be a 30 minute hold time, per the recording, turned into 1 hour 20 minutes only to be told that my entire trip was canceled. Was told that I would receive a credit, no refund, even though United was the ones that canceled my trip, not me. This was suppose to be a special trip to see my sister who I have not seen in several years. My Christmas was ruined with one email and phone call

✅ Trip Verified | Worst experience ever. Apparently United makes you pay up to be treated like a human being. Won’t let you check in online even know they send you a link to, plane was almost empty but economy class was still packed in in the very back of the plane even with COVID. Everyone could literally have there own row. I would choose Frontier or Spirit over United any day.

Not Verified | First of all, the app. I was unable to verify the flight because I used the app to get my boarding passes, and after the flight, they disappeared. Now I have no record of them. This was a first class flight but it was as bad as most flights can get. We were delayed for an hour and a half on the tarmac in what were the most uncomfortable seats (my back was actually hurting, and I don't have back pain usually), which would not recline; there was NO entertainment system; and no pillows or blankets, or amenities kit! Even on our recent British Airways premium economy flight we had pillows, blankets, and an amenities kit. The entertainment was called "personal entertainment", which meant you have to use your own phone. But my family do not have earbuds that connect to our devices! There was no warning that we would need them! Furthermore, you had to download the United app before takeoff. I had the app, but none of my family did, because we weren't made aware of this! Anyway, the app didn't work--the movies would not come on. And the flight attendants were unable to make them work either. And that is the bottom line. The app's entertainment feature did not work. Also, the check-in was a chaotic mess. People were in line for a long time and grumbling angrily because there were only 2 people behind the counter to assist. It was as bad as an economy check-in can get, except this was supposedly First Class.

Not Verified | The worst airline ever. Customer service is disrespectful, nobody wants to do their job. Delays with no explanation, takes hours to speak to an agent. This was the only airline that had a flight that would suit our path (that is the ONLY reason I used them). I will never in my life take their airline again. They need to close them down because they do not care about the people in which they serve. Just utterly disgusting United airlines

✅ Trip Verified | So wife and I went on vacation from ca-ny visit family. Started in Fresno flew to Chicago lay over then Chicago to Albany. As we were walking out of the TSA security in Albany I realized I I left my camera and lens in a bag onboard the plane. The TSA would not allow me to go back to the gate because I didn't have a ticket for a flight out of Albany. I then went to baggage claim office and they asked for bag slip I told it was carry on said I had to call, I called they said that I had to go online and fill out a "LOB" report, so I did. I have my lost article ID report number, the operator when I talk to them on the phone also told me that they have a procedure that they're supposed to go through so when they go through and clean the airplane as they're supposed to do (which they apparently didn't do) when everybody deplanes they're supposed to take any articles found that were left on board how to the gate attendant the gate attendant is supposed to take it to a secure area inside the baggage claim office area, so I'm just trying to figure out where and who messed up besides myself for leaving it on board. I would like to find out who is the dishonest person who either didn't do their job by cleaning the airplane to find my bag when the only people who were behind me were a middle-aged couple and they had to younger kids probably 10 and 12 years old the only people that got off behind me and they walked off behind me and we're not carrying my camera bag, so I'm trying to figure out which of the people are dishonest either the flight attendant who didn't do his job by cleaning, and then not paying attention in making sure things left on board didn't stay on board, or I hope he found my bag and took it out to the gate person or the gate person who didn't turn it into the baggage claim office person. There are a couple things I would like to say one I understand it to my fault that I left it on board, I apologize I wish somebody else would at least do their job they should have cleaned the guy I keep saying the guy cuz there was only one flight attendant. I mean they do tell you in the pre-boarding that they thoroughly clean the airplane after everyone disembarks and before the new people come on board, during covid come on now.

✅ Trip Verified | Entirely unacceptable experience. Yesterdays flight from FRA to ORD was an experience which leaves much room for improvement. The treatment by the cabin crew in Business Class was unacceptable. It ranged from entirely disinterested (young male flight attendant, possibly in training) to outright hostile (senior female). Maybe I made the mistake to push the call button (in order to have my jacket hung in the closet, and later, into the flight, to order a drink) which unloaded some hostility from the female flight attendant. I must have ruined all my chances of good treatment by not putting my mask up immediately between bites which caused her to sprint over to my seat yelling at me. The food, Economy class quality, was presented without care or skill, wine came in plastic cups. When debarking there was nobody at the door interested in channeling the traffic, economy class disembarked first, nobody cared. As a customer one has literally no choice here, this is a code share situation, my flight from ORD to FRA was with LUFTHANSA, and was better by a great degree, I didn't fly voluntarily on United. What a bad taste this leaves. Disgusting. Shame on United Airlines and your lack of training of your staff.

Not Verified | My wife and I were returning to Chicago from Las Vegas. At Las Vegas United baggage check-in, we were unable to check-in via kiosk as we had prepaid for bags and there is no way to print a tag for prepaid baggage (?). We asked the counter girl to help us. She sent us back to kiosk. Asked an older lady to help us. Obviously already annoyed, she tried to check us in on kiosk. I told her we had prepaid for our bags. She asked for a receipt. I produced it. She then proceeded to ask many questions about the receipt. Questioned the date purchased. Questioned our flight to Vegas. I told her we would find another employee to help as she seemed very annoyed and confused. She exploded loudly saying, "I have worked here 30 years. No one has ever said that to me. You can find someone else to help you!" Everyone in earshot looked on in shock. I got another employee to help. Shortly after, I sent a complaint to United. As of this date, no response from United. That was a disgusting display of disrespect to someone who helps pay their wages. My wife was almost in tears. That is a poor way to treat a veteran and a Mileage Plus member.

✅ Trip Verified | I would like to tell you how I was treated when I entered this flight. I went to my seat that I picked when I booked my flight, 20D. I put my carry on above and sat down. A woman came to my seat and showed me a ticket that said 20D. She said it was her seat and I did not want any friction to happen because of this. So I got up and I told her I would try and figure out what is going on. As I told the flight attendant, she responded with "Well you shouldn't have gotten up. I don't know what to tell you." I was completely shocked. I love United and I fly your airline over any whenever I can. She asked me to step in the back, so I did. I asked what was going on and how this could be fixed. The same flight attendant then said "I don't have time for this, or you. I am not even supposed to be working on this flight." This conversation really upset me. And it was heard by many travelers. Another flight attendant looked at my ticket and said, "Look, your seat was changed, look at your ticket." And she was right. I apologized. Whenever my flight has changed with United, I was told by the professional who gave me my boarding pass to get on the plane. So, I switched to 8D. I went to the seat and the entire row was booked. My anxiety started rising and I felt very uncomfortable on your airline flight. I was spoken down to and disrespected. I made a mistake with the seat. I should have been extra cautious and looked but I didn't because everything seemed perfect until I got on. I told a flight attendant and I was told to look at the empty seats and sit somewhere. Is that how they should respond? As an experienced individual with a mental health diagnosis, I find it so important to always be careful who you speak to with a bad tone. And flight attendants deserve the same respect. If I had an anxiety attack, I could have been taken off the plane due to health reasons and stuck alone and honestly really scared. My bag was in 20D above and I was maybe at 7 window I believe. I honestly didn't even look. I was just happy to have been able to sit down. After I got off of the plane, I was at the stairs and trying to get my belongings together before I carried my carry on up. There were multiple travelers asking if I needed help and apologizing for being treated the way I was and to not worry, misery loves company. This flight attendant who was not supposed to be working that day is obviously not trained properly. All she did was raise her voice to me and sit on her cell phone in the back not caring I was just standing there with nowhere to go. I don't deserve to be treated in this manner. My family flies United to Aruba 1-2 times a year. I usually do but I have had school and been unable to. I hope the next flight I am on is more positive and helpful. Please address this properly because your customer service handled this terribly and offered no help. I was told my treatment will have to wait 25-30 days hung up.

Not Verified | I’ve grown up flying frequently, and flying United is the absolute worst customer service experience I have ever had from an airline. My terrible experience began when I noticed my family member's first name was on my ticket instead of mine. I called ahead of my flight to change this and even though the ticket had my correct date of birth, my address, and my last name, United employees refused to change the first name, told me I cannot fly, and provided no refund or voucher. The United employee I spoke to on the phone was very rude and hung up on me before I was finished asking questions about the name change. I booked another flight which I had to pay for because the trip I was going on could not be cancelled or postponed. Once on my flight, I witnessed United employees requiring a man who used a wheelchair walk all the way to the back of the plane despite him requesting a closer seat. When several passengers complained about this, the United Flight attendants ignored them and said nothing. The plane I was on had to stay in the air for a full extra hour right outside of Denver International Airport because there was no gate for the plane to land at. Because of that delay, I missed my connecting flight. When I got to the gate I asked the United employee if the flight had already departed and she just shouted “Yep. Customer Service!” And directed me to the other side of the airport where I stood in a line for 2 hours. The line consisted of 100% United customers, showing how many issues the airline was experiencing. After waiting 2 hours in line I was told the next flight out is the next morning and there is no ability for United to provide hotel accommodations for my overnight stay in Denver. The supervisor I spoke to was dismissive and unhelpful and told me “I’ve slept in the airport numerous times. I have other people to help” and walked away before I could respond. I never once received even as much as an apology from United Staff. Needless to say I will never be flying United again, and just wanted to get the word out about how poorly United Customer Service dealt with my flight(s) every step of the way. I am so disappointed with this airline and how they treat their customers, it’s just completely unacceptable.

Not Verified | My hopes were high. I'm working on my pilot training and I was enjoying looking at the equipment and the airplane. So we were delayed by weather, it happens. No problem. We were delayed by 5 hours. Had to turn around to DIA. OK, no big deal. Then we are told they are going to refuel, then they aren't, then they say to come off the plane. Then we're told we can leave, we aren't captive ... which got my attention. Then we were informed that we can either wait another 6 hours in the closed airport for the next flight out or we can reschedule. There are parents with kids and elderly folks having to make this decision at 2am. The united staff I interacted with were very nice however, the corporate spokesperson left a lot to be desired. My time is valuable, in the end I didn't feel like that was respected. There are other options they could have offered. For the folks waiting in the concourse for the next 6 hours, I am sorry. I'm glad I can go home and sleep. I'm going to travel internationally this year, there is no way I would want to consider traveling with them based on this experience.

✅ Trip Verified | Our worst airline experience ever! There were ten (10) time changes (delayed flight) prior to this flight being cancelled ! At first we trusted that the flight would eventually take place and decided to go to the United Lounge for which we had valid passes. When we got there we were informed that our valid one day passes would not be honored ! This after taking a shuttle bus to a different terminal where the only open United Lounge was located. At this point we had to find another place to eat and relax. After checking luggage and going through security we waited about five hours before we realized that United was playing a game. We felt quite sure this flight would be cancelled at this point so we went to the customer service desk and cancelled our reservation and got a refund ( which takes approximately four days to credit your account!) We then had to go retrieve our luggage. That was the only bright spot in this mess ! It only took about fifteen minutes to get or suitcase back and the ladies at the luggage claim were very helpful. But the damage caused by this poor excuse for a business goes way beyond the flight tickets : $290 for hotel reservation cancelled, $300.00 for Pirates tickets not used, $100.00 for taxi service both ways and a small amount for tickets to the Aviary. Not to mention the cancelled plans ( made well in advance ) with friends ! We will never fly United again. I addition I will be closing my Chase/ United credit card. Also, while waiting at the customer service desk for our turn we had to listen to a very large number of people who had their flights cancelled as well. I have never seen that many angry customers in one place at the same time ! What I would say to United is that we can and will take our business elsewhere in the future. Your airline is not of any value when you obviously are not capable of running it in a professional, forthright fashion. Not so friendly skies at all.