Ukraine International

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 381 reviews
4/10
2 star Skytrax Rating
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1/10

"just a rip off"

(Turkey)

Trip Verified | Istanbul to Toronto via Kiev. First of all, I want to start with Ukraine Airlines is the worst company ever I`ve seen. My flight was on December 16th I came from Turkey to Kyiv then Canada. It was a connecting flight - during the connection, they made me paid $200 Canadian dollars just for a carrier bag and it was less than 5 kg. My complaint is this is just a rip off thing. Me and my family I used to like to travel with this airlines but this time no. I`m really unhappy and dissatisfied. I'm not going to fly with Ukraine Airlines anymore.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Toronto via Kiev
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"set up to fail their customers"

(United States)

Trip Verified | UIA seems systematically set up to fail their customers. UIA cancelled a flight I had booked with only 2 weeks left to go to the departure date because of “financial stability concerns”, they did not even call me or send any information via text to inform me. Their only communication was an email with a subject line of “Flight Number Change” and the email contained no information about what my alternatives were. I would have definitely missed this if I wasn’t lucky to read my emails carefully and follow up. I was unable to rebook my flight using their online booking portal so I had to call in. Their customer service representatives are based in Ukraine and are not good at speaking English. The UIA app crashes. It does not give notifications. Boarding passes that were booked seem to just disappear from the app. 4. Their operations managers misrepresent Visa requirements. One of them in New York mistakenly understood a new visa directive from the Indian Consulate and refused to let me board. He claimed I didn’t have the right travel documentation. When I pointed out his mistake in understanding, he took over 45 minutes trying to prove me wrong before he accepted what was clearly written in English. UIA did not tell anyone via an airport announcement or email notification that our flight is going to be delayed. Worse the flight they rebooked didn’t have capacity for everyone. Not a single UIA employee would admit this and this is disaster. No email about this. Nothing at the information desk. As a result, no traveller has any idea if they will or will not get on the next flight. It is almost like they want you to miss your delayed connecting flight because they don’t have enough seats to accommodate everyone. They require that you check-in again for the delayed flight but they will not explicitly tell you this. Once too many people check in, they will either not assign you a seat or revoke the seat you were assigned, or assign seats in asinine ways such as give seats to the children but not to their parents. If you raise alarm or concern, everyone one of their agents will lie to you and tell you that “things will be ok” (so that you leave them alone) or say that they have no information. They are not nice. Not even a little bit. You are an annoyance to them and they have no competition they can lose your business to once you land in Kiev. Next, UIA will constantly change the gate you are expected to show up at and give you less than 10 minutes notice at times. They do not announce gate changes over the intercom. Even the delayed flight was delayed by another 2 hours due to ops issues where they did not load the bags in time or have the proper flight documentation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKiev to Delhi
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(Germany)

Trip Verified | Berlin to Delhi via Kiev. Worst airline ever, beside the cabin crew it couldn’t be worse. On our flight to Delhi, we had to return to Kiev due to technical reasons, which was very weird. When the captain announced this, all alarms in the cockpit could be heard, which was kind of disturbing. After landing, the airplane made weird sounds. Afterwards, we got shifted to the next day just to have another delay of many hours. We still sitting at Kiev Airport not knowing if when we fly.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Delhi via Kiev
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Lack of transparency"

(United Kingdom)

Trip Verified | London to Delhi via Kiev. Ridiculously old planes. Rude staff. Lack of transparency / information Even when Kiev being their hub, it hard to find a representative from the airline at the airport. Cascaded delays for our flight for 20 hours. Passengers left without information.
AircraftBoeing 767
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Delhi via Kiev
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"By far the worst airline"

(United States)

Not Verified | Kiev to New York. By far the worst airline I have ever dealt with. This is the second time they have cancelled a flight and moved it to the next day. I have lost over $3000 on connecting flights now with them. I now understand why their customer service counter is behind glass and why they have metal detectors before entry.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKiev to New York
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"telling me it was internet problems"

(Greece)

Not Verified | Athens to Kiev. Is the worst company. The site wrote that there is a problem with verify bank account so i decide to book through other company. Few minutes later i get booking number. Of course they start to make me stupid and telling that it was internet problems, but i know that it was written error.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Kiev
Date FlownNovember 2019
Ground Service 12345
Value For Money 12345
no
2/10

"seat was extremely dirty"

(Canada)

Trip Verified | Kiev to Toronto. I was pretty excited to hear that Ukraine has updated their service and planes recently! But unfortunately my expectations wasn’t even close to reality! A 20 year old plane, the seat was extremely dirty and disgusting, crumbs everywhere. The tables was carrying the food and splashes since last flight. Customer service seems to have a little improvement. But you get only water and everything extra is for $. I personally, bought an expensive ticket , it was around 1500$ and I couldn’t even get a free sparkling water for this price. UIA still extremely far away to be called “improved airlines”.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKiev to Toronto
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"gone backwards in quality"

(Canada)

Not Verified | This airline has gone backwards in quality. As a professional musician I travel with my guitar. It’s in a soft shell case and fits into the overhead bin with ease. Flying in to Ukraine there was no problem with my carryon. Heading home I tried to board and the said I need to book an extra seat for the guitar. After pleading with them for 30 minutes the charged me $80 Euros to board with the guitar. They charged both my colleague and I $15 euros each for a paper boarding pass. We tried to check in online and there was no mechanism to do so.. (major scam) on the plane seats so tight you can’t lower the meal tray. The airline is so far below par it makes third world airlines look good.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKiev to Amststerdam
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"awful, terrible and horrible"

(United States)

Trip Verified | Kyiv to Frankfurt. I have flown to various destinations via different airlines and Ukraine airlines are the worst. I booked my round trip flight from US to France to Ukraine and back as a one package deal thinking that the fees and rules will be all the same even though I was traveling with my 4 year old son via 4-5 different airlines. (As usually happens when you book a trip like that). And everything was going amazing until I was returning to USA via horrible Ukraine Airlines! Brought his car seat and stroller multiple times (in additional to regular luggage). Ukrainian airlines decides to outline in their unreasonable rules that only traveller with a child under 2 years of age is permitted to bring either stroller or car seat without additional charge! I could not believe it! I talked to 3 different workers and they still wanted to charge me $110 per car seat and $110 per stroller to check in. I’ve always brought the stroller to the gate and just gave it to the crew and they would give it back to me when I land at my destination. No one ever said I couldn’t do it or that there will be a charge. I guess a toddler should travel without a car seat if he/she is older than 2. Needless to say I had to leave car seat and the stroller back with my family in Ukraine (because they still wanted me to pay $110 even if I brought it through security and left it at the gate)! It’s been 2 months since that flight took place and I’m still in disbelieve about what happened. In addition, our flight was delayed by over an hour while we were seating in the airplane... I had to run with my toddler and hand luggage during layover and barely made my connecting flight. This airline is beyond belief awful, terrible and horrible, especially if you fly with kids.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKyiv to Frankfurt
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they changed my flights"

(Poland)

Trip Verified | I booked a flight for January with Ukraine International from Krakow to Yerevan, via Kiev. About 3 weeks after booking this flight I was informed by Ukraine International that my flight had been cancelled from Kraków to Kiev. After a day of trying to get hold of someone to help in this matter, they changed my flights, without any extra charge, to another flight on the same day, although departing at 15:45, instead of 05:45 as originally booked. This meant that I would be arriving in Yerevan at 00:55, the originally planned time was 15:45! Two weeks have passed and I have again received another email from Ukraine International, informing me that the other flight that I was moved to, from Kraków to Kiev, has also been cancelled! I cannot begin to describe the frustration. I have had to alter my travel plans once again and cancel hotels booked for this trip. I lived in Ukraine for 5 years, and once had a flight to London cancelled by Ukraine International, but that was 8 years ago and I never had a problem since, and regularly used them to fly domestically and internationally. I have now managed to find a connection to Yerevan which requires two Ryanair flights from Poland, via Italy, at just about the same cost as the Ukraine International tickets were. I've been a regular traveller with Ryanair for years. They may be cheap, but I have never experienced a flight cancellation or a delay with them in all that time! I can say that my trust in Ukraine International airlines has well and truly evaporated, and will very likely stay away from using them ever again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKraków to Yerevan via Kiev
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no