Tigerair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 174 reviews
6/10
3 star Skytrax Rating
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4/10

"this was a very unfair process"

(Australia)

Trip Verified | I recently flew from Canberra to Brisbane return. Flight out of Canberra was hassle free. Checked in online. Flight was good. Staff friendly. Seats comfortable. Short flight - no meals required. As I was only traveling to Brisbane for a few days to assist family move house I had only organised the 7kg carry on. I had no problems on the Canberra to Brisbane leg. On the return leg however, it was brought to my attention that the 7kgs was to include my handbag. I have never flown with an airline that also weighs your handbag. Needless to say this caught not only me by surprise but it caught many other passengers by surprise also. My baggage was just over 7kg and I was made to pay $50 extra before I could board the plane. I thought this was a very unfair process in a number of respects - firstly I only weigh 60kg and my total baggage was 8.4kg. Yet the guy in the row opposite me probably weighed 100kg and had a bag equal to mine. I realise we can’t discriminate but where is the fairness in this process? I would not fly Tigerair again without purchasing the additional baggage when I checked in. It would have cost me $12 not $50 at the gate. Tigerair must have made another $1000 at the gate from people like myself or those that just completely ignored the 7kg rule and thought they could take unlimited weight as carry on. Definitely need to consider the additional luggage costs when considering to fly with Tigerair. In the end I probably could have flown with Qantas!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Canberra
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a nightmare"

(United States)

Trip Verified | Taipei to Okinawa. Trying to work with this airline is a nightmare at every stage. Their website is pathetic, to be honest, and it seems to me that their goal is to nickel and dime you to death in any way possible. I attempted to add a bag online to my reservation and the website told me it had to be added within four hours of departure. Okay, one more thing to do on travel day but that's fine. Try within the time frame and the option is grayed out, no reason why. At this point I'm on my way to the airport and don't have time to figure it out and decide to talk to the desk workers. The desk workers shrug, nothing they can do so I end up paying nearly double. Honestly, all of this would be frustrating but not so bad, I arrived safely, right? Well, I reached out to their customer service today to see what they had to say and this is what tipped me into being furious and writing this review. Their customer service portal is buggy and inefficient, the rep I'm talking to has given no name but immediately blamed me with this line: "Your flight was 18:20, our office hour is 9:00 to 21:00, in this situation I believe you can contact us 4 hours prior departure." Apart from repeated blame of this type, the rep continues to disappear from the chat for 10-15 minutes at a time, I'm actually still on the chat at this moment waiting for him/her to return. Seriously, I get that mistakes happen, I know all that customer service people have to deal with. But I'm giving them screenshots of how the option was unavailable and they're saying they don't believe me. *An hour and a half later, a manager got in and said my complaint was denied because I didn't have a full screenshot, only one of the actual page which was taken on a train en route to the airport because of their policy. I would not work with an airline that treats their customers so poorly, especially when there are better alternatives, like Peach for Asia travel.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaipei to Okinawa
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair customer review

(United Kingdom)

Trip Verified | Flew Sydney to Gold Coast. On the way there, this airline was fine however on the way back we were waiting in the line and we started to board. All of a sudden the flight attendant randomly comes to the middle of the line (unfortunately right where me and my two friends are standing) and asks to weigh our bags (7kgs allowed). Granted we were over our allowed weight and I would not have minded paying had she done this to everyone in the queue! We were literally the only people in the entire flight to have their bag checked. I was appalled to see people passing me with suitcases much heavier and bigger than mine! I know she’s selected us because we were 3 young girls and we were an easy target because we wouldn’t make a massive fuss (although I was happy to express my dissatisfaction). I am okay with paying if my suitcase is over, I can take full responsibility for that but if you are going to do one person, you have to weigh everyone’s! You can’t choose easy targets to get extra money. So my annoyance then continued as the women charging us took so long to do so I then didn’t have any over head space for my case and was sat the whole flight by a crying baby (no ones fault about the child) but it wasn’t a pleasant trip. Overall I would not fly again with Tigerair nor would I recommend them unless they had this issue sorted. It’s not professional. I love flying but I have never been more annoyed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Gold Coast
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst experience"

(Mexico)

Verified Review | Hanoi to Singapore. Tigerair has been the worst experience in my life. I bought two tickets for a Hanoi to Singapore flight, scheduled on July 13, 2017. Departure time was 4:20 pm. When I arrived at the airport my flight had left at 1:00. I was never notified. During my long trip through Southeast Asia, there were changes in my flights with other airlines. Fortunately, Air Asia, United and Qatar notified me and I took precautions. Tigerair never did. They only sent me an “important notification” about a meal change from mutton to chicken. Even though I got a signed document by their representative in Hanoi, stating that he “will make sure” that we took a next day flight, he did not fulfill his promise. When we arrived to the airport, he just washed his hands. I needed to reach Singapure to take a flight to LA. I had to buy two last minute flights with Malindo Air and Malaysia from Hanoi to Kuala Lumpur and then to Singapure. Ended up paying 1,000 dollars. Also, I lost two paid hotel nights in Singapore. After four weeks waiting for a reply from Tigerair they are silent, even when I have a signed document from their representative. Tigerair gives a bad name to Singapure: no ethics and no efficiency. A shame. Avoid this airline at any cost.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Singapore
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"careless attitude"

(Indonesia)

Verified Review | Jakarta to Singapore. The ticket was purchased during peak season. It was one of the cheapest available. Despite previous bad experience, we are willing to give this another chance. Boy was it a very wrong decision. The A319arrived 30 minutes late. But when we boarded the plane, the captain apologised that we can't pushback due to crowded departure slot of Lion and Garuda. We waited for another 45 minutes. Then we were given the push, but stopped miday, before being pulled back to the gate. I noticed that the runway was switched. Engine start failed. After 20 minutes they decided to fix the problem. The door was opened, and the engineers boarded. After that, we were notified that they are going to perform ramp start. Twice they tried, twice they failed. The passengers were alerted to the noise. After an hour and a half since we boarded, we are finally told to disembark. Then, the shenanigans started. I would love to see a symphatetic and understanding gate agent, but throughout my 25 years of experience of air traveling, good luck finding one. After 2 hours of non-decision, false promises of rebooking us on different flight, we were told that they were trying to fix the airplane in an hour and allow us to reboard the plane. Well, it appear to us that there are no maintenance activities going on. Nobody did anything to the plane apart from the original flight deck and cabin crew doing whatever was left there, including a couple of ground handling staffs. A couple of passengers protested the decision to reuse the same plane. But his answer to the concerned passenger should win the best callous unsymphatetic answer ever. "You are all insured". Luckily, everyone just resorted to shouting and crowding. For 4 hours, we were not given any food or solution. The only comfort we offered was the water we had inside the cabin during engine start tests. I would like to commend the flight deck and cabin crew for their professionalism. The captain repeatedly apologised for this unfortunate events, however the gate agent did not utter a single word of apology. It is not like I would forgive him anyway. But the careless attitude and time-wasting oressure tactics in order to leave us without choice is infuriating. I dare you to try this airline.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Singapore
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Avoid if you can"

(Singapore)

Verified Review | Phuket to Singapore. Avoid if you can. Delays on both legs, impossible to check in online, no leg room, the food is terrible. 1 hour and 10 min delay for a 1.5 hours flight is completely unacceptable. The company pesters you with mail after mail of spam and then conveniently forgets to update the departure time when there is a delay.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Singapore
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"amazing staff member "

(Maldives)

Verified Review | Male to Bali via Singapore. A good journey thanks to an amazing staff member in Bali airport! I had extra luggage 25 KG. I booked online extra KG but my company had to change my traveling dates hence, no more extra luggage (which I did not know). On the website it says save 30% and book in advance, I assumed my 25 kg would cost me 120$ instead of 90$ that I paid online : very wrong! They asked me to pay 550$ to check in my bag, more than the ticket both ways! I was in the middle of the airport, tired, with my 14 months old baby waiting for God knows what. The staff was trying his best chatting with Singaporean staff to get me a reasonnable solution, after 1 hour of intensive discussion and a crying baby, and tension between us, he managed to get me the bag for the normal 80 USD. Thank you so much for your comprehension and gentle attitude. Overall the flight was good and the staff helpful with the baby.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMale to Bali via Singapore
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"delays have become the norm"

(Australia)

Verified Review | Again Tigerair is delayed flying from Sydney to Melbourne. We had already been informed since booking that the flight had been rescheduled to 3 hours later, this was inconvenient but ok. However, to now be stuck at the airport with a further 2 hour delay on the revised flight time is ridiculous. Delays have become the norm with this airline, what a disaster.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"seemed value for money"

(Singapore)

Verified Review | Singapore to Wuxi. Regular flyer on legacy carriers but had to book Tigerair recently as their flight time and location was more suitable. Pleasantly surprised with the service onboard, great cabin crew staff that made passengers feel like they were wanted on the flight. This made the flight experience so much enjoyable and seemed value for money flying with this airline.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Wuxi
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"had to call again and again"

(Australia)

Verified Review | We booked the flight Ho Chi Minh City to Gold Coast with Tigerair 2 months before departure date, then we received an email informing that our flight has been rescheduled. From the email, it said that we can have the option to have the voucher to book another flight. Before we decided to get the voucher, everyone in the call centre said that it will take 3 to 4 weeks. So, we are happy to wait for that. However, after 4 weeks, nothing happened then we have to call them. The thing is they said there is a new policy and now it will take 6-8 weeks. We had to call again and again, the call centre said it is out of their control so they can't do anything. How funny that the new policy is launched and still applied for the request sent to them ages before.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Gold Coast
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no