Tigerair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 176 reviews
6/10
3 star Skytrax Rating
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10/10

"staff were very professional"

(Australia)

Trip Verified | I unfortunately missed my flight by minutes! However, the staff were very professional, reassuring and efficient in helping me to rectify my mistake. I would like to thank those staff members from the bottom of my heart for making what seemed impossible, possible! What a great team of people there is at Gold Coast airport! Thank you again
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGold Coast to Sydney
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Disaster of an airline"

(Australia)

Trip Verified | Disaster of an airline. Delayed flight from Melbourne to Good Coast. Now again waiting at Gold Coast to Melbourne. Flight was due to leave at 1pm. Now expected to leave at 3.10pm. Further to this our original booking had a time change also from when we booked. We never fly with them again. Pay the extra $30-$40 and go with a proper airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Good Coast
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I am very disappointed "

(Australia)

Not Verified | Brisbane to Canberra. Never again with Tigerair. I am very disappointed with what happened today on my flight from Brisbane to Canberra. Before this flight I had never had my purse measured. My carry on luggage was 6,5kg (7kg allowed) and she asked me to measure my small purse with my documents and a book and she added that to my luggage and charged me 46$ extra. That's insane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Canberra
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will not recommend"

(Australia)

Trip Verified | Worst trip in my life. I had an urgent trip to Sydney from Brisbane. I needed to fly to Sydney with Tigerair Australia, stay 3 hours there, and return back with Qantas. I arrived to BNE domestic airport 50 min before the flight, but until i tried to check in, it failed and then i called Tigerair Australia assistance, where he said that I am 2 min late, then he directed me to another staff. The other staff had bad attitude and wanted to book me a flight after 3 hours and get me pay extra $ and keep saying that I should check in before 45min and I am late and blaming me why I did not check in online. Then instead of helping, they called the AFP for me because they suspected I may get angry on them. AFP staff was helpful and helped me. I ended up not flying with Tigerair Australia and booking a flight with Qantas. This airline staff are the worst staff I've seen in an airline. I will not recommend this airline to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Sydney
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"avoid like the plague in future"

(Australia)

Trip Verified | Avoid avoid avoid. We were just en route to Tullamarine for our vacation to the Gold Coast when we received an email telling us our flight was cancelled. Tigerair can only offer us a refund or a flight on Tuesday. No concern over the fact we have paid for a hotel, theme park tickets and car rental/airport parking. No concern to the fact in the least. Just booked flights for tomorrow morning with JetStar at almost double the cost! Even so we would have lost more in all of the above to cancel the trip entirely. Will avoid like the plague in future.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Gold Coast
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible flight"

(Australia)

Trip Verified | Melbourne to Perth with Tigerair. Terrible flight, every time I have flown with them it is delayed. No food menu as they are changing it so you have to bring your own. 100% not worth the money and would not recommend.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Perth
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"flight got delayed for 2 hours"

(Australia)

Trip Verified | Melbourne to Canberra with Tigerair. Got to the airport early, because you don’t want to stress. The flight got delayed for 2 hours. Two hours passed, the flight gets delayed another hour. Conclusion: If you like chilling at an airport for half the day and spend money you don’t have on food because you’re starving then look no further and fly with Tigerair, they won’t dissapoint.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Canberra
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"just not acceptable"

(Australia)

Trip Verified | Hobart to Melbourne. This airline should not be in business. To constantly delay and cancel flights is just not acceptable. 45 minutes before departure the flight was cancelled! This was the first and last attempt with this airline. Book with them at your peril.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHobart to Melbourne
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the last time I am buying with Tiger"

(Australia)

Trip Verified | Horrible! Today was the last time I am buying with Tiger! Few weeks ago I was flying from Sydney to Brisbane and had a delay over 3 hours. Ok, sometimes can happen. Today I am flying from Brisbane to Sydney and the flight was cancelled! They moved me to another flight in 3 hours! Cannot believe it. I bought this flight to make sure I am fine for a meeting in Sydney. I am sure I will have some issues when flying back on Saturday, unfortunately bought return flight with this poor airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSydney to Brisbane
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no availability to fly"

(Australia)

Trip Verified | I booked a cheap flight 5 months ago from Melbourne to the Gold Coast, 2 weeks ago Tigerair changed the time of the flight, then 12 hours prior to the flight they cancelled the flight and no availability to fly out that day. Is this what happens when you buy a cheap ticket. Never again will I fly Tigerair.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Gold Coast
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no