Tigerair Australia

Adelaide to Melbourne with Tigerair Australia was fantastic. Checking in was smooth, flights left on time and arrived early on both outbound and inbound sectors. No hesitation in booking with them again.

My wife and I flew 3 times with Tigerair Australia during October 2015, first to Cairns then to Sydney and back to Melbourne. They exceeded our expectations, everything was smooth from check in to baggage claim and on time or ahead of time. No hesitation to recommend Tigerair.

Not the price that Tigerair Australia advertise. You think your getting a deal when you look at the price but after you go through the online booking the price has gone way up! Pay the extra for the other airline. (Don't check your bag) I booked a flight online from Sydney to Cairns with one checked in bag. Once I got to the airport they told me I had two checked in bags and no bags for the return trip. They said they couldn't do anything about it. At this point I experienced the non-customer service that Tigerair Australia is famous for. Be very careful when selecting baggage and double check once you have ticked off your return trip because it will change your first selection on baggage. Never mind talking to any staff at the airport. They are very friendly but direct you to their website for any problems. The website is a joke, if you call the customer service number they tell you it's not their problem and direct you back to the website. If you try emails you will get a response only to say you have reached the wrong department and they direct you back to the website. I even asked to talk to a manager and was refused. No one at Tigerair Australia will take responsibility for anything. So remember if you check a bag with Tigerair you may have to leave it at your destination or pay again to bring it home with you as I did.

Tigerair Australia advertise themselves as a "no frills" carrier, and they deliver on that promise, being efficient, courteous and friendly. (They currently have the best ontime performance of all 4 main carriers in Australia.) The aircraft are clean and tidy, seats are no better or worse than any other economy seat, and the cabin crew, whilst providing minimal interraction with passengers, are friendly. The only downside is that optional catering is expensive. Better to purchase food and beverages at the supermarket on the way. Also, staff at the boarding gates will enforce the rules rigidly - and will not negotiate. Passengers need to be aware of the rules of their airfare when flying with Tigerair in Australia. Don't check in late. Keep to your bag limits. No problems!

Scored some $20 flights in a Tigerair Sale from Sydney to Adelaide, and was making the trip with two friends and their child, One of my friends was suffering morning sickness mid flight. The flight staff were excellent organizing a free row for her to lay down in. Amazing Service.

Tigerair is one of the worst I have flown with. The staff is unfriendly, even if they see that disabled people might need assistance with bags they don't make a move. The prices they charge for a little overweight are ridiculous! For 3 kilos more than prepaid they charged me 40AUD. They may have the lowest fares but also the lowest service quality and friendliness I have experienced. They are focused on charging fantasy charges in baggage.

This was our first experience with Tigerair, and going by many reviews we were a bit trepidus especially as we were flying with a 5 month old baby. The experience however was very smooth and for a low cost airline, I really cannot fault them. The staff were professional and helpful at every point, boarding was smooth, the flights departed and arrived on time and baggage collection was simple. They obviously have a very quick turn around at each airport, so seats etc aren't spotless, but not disgraceful either. There are definitely no frills to the service, but we didn't expect them either - we get what we pay for. I wouldn't hesitate to fly with them again if I was looking for a budget, straight forward flight.

We travelled MEL to SYD return last week and had the most appalling experience. Firstly, the access to Tigerair Terminal in Melbourne is long, no rails and wet and dirty surface. To navigate the narrow access takes at least 10 extra minutes, walking: no escalators, no moving path. This condition has lasted for the past 10 years we are told. And you always have to climb the steps to get to the plane, no connecting luxury. There was an unexplained delay with no apology, staff irritated when you ask the reason. The waiting rooms were overcrowded with three delayed flights customers, loud and littered with remnants of food and drinks. They would not return the ticket price if we decided not to wait. We are senior citizens and had to face a 3 hour delayed flight from SYD to MEL. We asked the reason for delay, they asked for our boarding passes, took down numbers and gave them back. When the flight was boarding, our boarding passes were taken away from us and new ones issued. They had row 30 on them. We could not believe it. We were told by the young woman at boarding desk that those places are better than the row 15 we had paid for, as the boarding and exit are quicker. No amount of reasoning could move her. The plane was full, there was no question of redistribution of weight. Fortunately, the cabin staff were more understanding, and as our health condition is not ideal, we got back our original seats which were empty anyway. But the experience spoiled our flight which was otherwise quite smooth.

My 4pm flight from Melbourne to Adelaide was cancelled - due to a number of other delays throughout the day. The next available flight with Tigerair was 24 hrs later - which would have been fine if we didn't need to be in Adelaide the next morning! We found the staff very unhelpful - in fact they had a deadpan face whilst giving us this news. There was no apology. There was no attempt to find another alternative route by the airline. I just found them really unsympathetic. I understand that they probably had to deal with many irate customers prior to telling me this new s- but this is just not good enough. We ended up cancelling our tickets and getting our tickets on credit and made plans with Jetstar.

Brisbane to Adelaide on TT317 departed 4.50pm (local) arrived 6.50pm (local). Yes they police and enforce the carry-on limit but it works and allows for quick turnarounds. I took advantage of their new cabin+ which allowed me to bring on board up to 12kg. As I had pre-booked an exit row seat I had to counter check-in rather than use the self-serve kiosks but there was no waiting and quickly processed by friendly staff. At the gate, carry-on bags were being checked ad-hoc. Boarding was efficient and quick which allowed for an early departure. The aircraft was spotless and it was great to have cloth seats rather than the faux leather of Virgin. Yes its buy on board, but a good range of drinks and snacks were available. Very friendly cabin crew and great communication from the flight deck. It was actually the first time that I was asked if I needed assistance to place my bag in the overhead locker. Seat comfort no different to economy on Qantas, Virgin or Jetstar and in fact it seemed that the seats were wider than on the Qantas and Virgin 737's. Since being taken over by Virgin, Tiger certainly seemed to have improved and as long as you follow the rules concerning check in times and carry-on limits they provide quality safe air travel at quite reasonable prices when compared with Virgin and Qantas. You have to ask for the majority of flights in Australia under 3 hours, is the extra money to fly Qantas or Virgin for a complimentary muffin worth it. While Tiger only operate limited flights to/from Adelaide compared to Qantas and Virgin, I will certainly be happy to look at flying Tiger again if the price and flight times work.