Super Air Jet

Not Verified | We flew from Jakarta to Denpasar. When we arrived in Jakarta we could not find our flight first. The reason was that they changed the departure time from 18:00 to 18:45 without any information. Then, 10 minutes prior boarding, they announced a delay of 60 minutes and changed the gate. After we went there we waited and no announcements were done. Someone came and told everyone to be fast and come to the gate the flight initially should depart. Two days before we wanted to fly back home we got a message on whatsapp about our flight - in Indonesian. After we translated it we found out that our flight got rescheduled from 12:20 to 17:30. No alternative offers. There was neither information about the reason of the change of departure time nor could we reach the hotline on phone, whatsapp or email.

Not Verified | The aircraft is not bad, the check in online is easy. From 13x flights with Super Air Jet, 10 are delayed flights. What score i should to give it?

✅ Trip Verified | 2 times use this flight, Denpasar - Jakarta and previously Jakarta - Denpasar. Both flight have unknown delay (no Clear information from ground staff), have almost same delay time, 2 hours plus. Not recommended.

✅ Trip Verified | My flight moved from 13.20 o'clock to 14.50 O'clock, and after waiting it still got delayed for more than 20 minutes. It Will be my last flight with this airline.

✅ Trip Verified | I flew to Kuala Lumpur from Surabaya on 15th June and the flight got delayed by two hours. On my way back to Surabaya on the 18th June, the flight got delayed again by an hour to 17.50. Because of that, me and my family wanted to eat first since we arrived early and decided to go order food at a restaurant. No announcements, at around 17:10, the status of the aircraft is already on the final call, forcing us to leave our orders with an empty stomach. Thanks, Super Air Jet! Never flying with you guys again.

✅ Trip Verified | Flight was supposed to start at 3:15 p.m. but we didn't leave until 5:40 p.m. Had an important flight back to Istanbul at 9pm in Jakarta because we almost missed it. Because of the delay I had to spend extra money of 25 euros. Attention tourists should know that this airline is very bad and almost every flight is delayed! Flug sollte um 15:15 starten jedoch sind wir erst um 17:40 losgeflogen. Hatten in Jakarta einen wichtigen Rückflug um 21 Uhr nach Istanbul, denn wir fast verpasst haben. Wegen der Verspätung musste ich extra Geld ausgeben in Höhe von 25 Euro. Aufgepasst Touristen sollten wissen, dass diese Fluggesellschaft sehr schlecht ist und fast jeder Flug sich verspätet!

✅ Trip Verified | Flight was supposed to be at 20:30 and finally we are boarding at 00:30. When checked in flight immediately changed to 21:30. So at the end they said we are late "only" 3 hours. When people asked (me included), what will be done and what would be the compensation, the answer from the attendant was (you should be happy, you got the compensation, that was the box of JFC (java fried chicken) that has been given to you. the box contained a small portion of rice and a chicken wing. This is the worst airline i have been flying with, please go to learn how to do business and take care customers.

✅ Trip Verified | Don't listen to all the bad reviews, my flight was on time, the aircraft was in good conditions, departure and lending also very pleasant. Enough space for legs and luggages.

✅ Trip Verified | Worst experience with worst Indonesian airline. 2h 45 minutes delayed at arrival. No explanation. "We are sorry". I missed my flight to Paris due to late arrival at checkin counter. Thank you so much Super Air Jet. My advice, don't ever fly with them.

✅ Trip Verified | Upon arrival in Jakarta, my backpack arrived late at baggage claim. All the other passengers already left. My backpack was not in it’s cover as I put it. Also the airplan bag with lock was lying under my backpack. The zipper had been opened in the wrong way. My backpack had been opened.