Super Air Jet

✅ Trip Verified |  That was the worst experience of my life. Random changing schedule, cancellation of flight without any notifications or explanation. Beware of this company if you have flight connections! We had flight from Jakarta to Bali and our flight was scheduled at 10 AM, they gave boarding pass for 10:15, and in the end we departed at 10:45. Without any notifications about delays! On the way back from Bali we had the same flight connection with Jakarta. But on check in they said that our flight was cancelled and they can offer us other flight for an hour later. But it was impossible because we had flight connection and very tight in time. After explaining all this in quite tough form, they suddenly found places in flight which departing in 20 min. We were running to gate, but in the end we have seen that aircraft had a lot of not occupied places. I will never use this company anymore! This is catastrophic service and relation to clients

✅ Trip Verified | We had an early morning flight (5:50am), departed on time, arrived on time. Decent flight, seats are basic but good amount of legroom. There was an app for onboard WiFi/entertainment on your mobile but we couldn’t get it to work. Staff were friendly, some of the in flight announcements were not repeated in English. No in flight refreshments were provided or available to purchase. As a no frills airline comparable to Ryanair, was decent. We may have had a good experience as it was such an early flight though.

✅ Trip Verified | Horrible. Never flying this poor excuse of an airline again. Rebranding doesn’t change that they are under Lion Air who aren’t capable of running an airline. Always delayed (usually more than an hour, now over 2hrs) no info given to passengers either. Better to spend a little more and fly with Citilink.

✅ Trip Verified | The perfect example of “you pay peanuts, you get monkey.” Cheap ticket, but flight is almost always delayed. Used this airline twice and both flights got delayed. Today was the worst one with scheduled at 14.30 and delayed until 18.00. I’d rather fly Air Asia or Citilink next time.

✅ Trip Verified | A lot of problems before the flight (cancellations, rescheduling, etc), but finally the flight was perfect in timing, services, assistance. After buy, check your flight info periodically on the website to avoid surprises.

✅ Trip Verified | Twice buy this ticket, twice got rescheduled. Got WhatsApp late night before flight. Without any number call center, responses by WhatsApp's robot. Worst airline.

✅ Trip Verified | Sadly unaware of their incompetence I booked a number of domestic flights with them…if there was one I was able to take as booked! All flights canceled and postponed to other times which promptly led to delay!! An odyssey! Purtroppo ignara della loro incompetenza ho prenotato una serie di voli interni con loro…ce ne fosse stato uno che abbia potuto prendere come da prenotazione!! Tutti i voli cancellati e rimandati ad altri orari che puntualmente hanno portato ritardo!! Un’odissea!!

✅ Trip Verified | Delay and delay again! When will they learn to be on time? Good cabin service will not make up for the bad overall experience - rushed to the airport to be on time and yet, delayed twice with no reason (and no compensation) and just told us to wait.

Not Verified | No one could inform us about the flight how late or anything. Checked the time of these flights when they would departure. Every day the flight had a delay of more then 1 hour sometimes even 3 hours. Also the board said we needed to go to a different gate then the ticket. Asked people around and every time they gave a different answer.

Not Verified | I can't recommend the Airline at all! I booked a flight with them via Booking.com for the 8.10 at 11:15 am and the day before at 11:30 PM Booking informed me that the flight was cancelled! So less then 12 hours before the flight start and also late at night the flight was cancelled. No support or any information from Super air Jet at all. Also when i requested a refund afterwards they are not responding to any of my mails, so please avoid the unnecessary stress and choose another airline.