Super Air Jet

✅ Trip Verified | Return flight 21-24 Aug 2024 CGK to DPS Well, it's budget airlines anyway. It's just the first time I got delayed for more than 4 hours. Depart CGK-DPS oat Aug 21st was acceptable, less than 30 min. It's budget airlines anyway. Return sched at 24th Aug was fro 21.00-0050. At least, they compensate with food and money (Rp300rb, $19) But for a business trip to Bali, I have to blacklisted the flight, unless it's the last choice (either the only flight or running out of money.

Not Verified |   The worst airline i’ve ever flew. I bought ticket flight for 14:30pm with code flight IU 745, the actual flight was 00:30am. If you do not have capability to manage or professionalism to run your business, please do not make a lot of people lost of their time or ruin others plan.

✅ Trip Verified | My flight is at 8pm. There was no further notification that there would be a delay. No joke, 2 hour delay. My prediction is to arrive at Soetta airport at 10 pm at the latest. Because the new plane departed from Bali at 10 pm for unknown reasons, I was late arriving at Soetta airport where I had to continue my journey to Bogor using the Damri bus. Arriving at the Damri bus pool at 23.45, the buses to Bogor had already run out. There is no compensation from Super Air Jet. I will never use Super Air Jet again. Thank you Super Air Jet for a very disappointing experience! Penerbangan saya jam 8 malam. Tidak ada pemberitahuan lebih lanjut bahwa akan ada delay. Tidak main-main delay 2 jam. Prediksi saya sampai bandara Soetta jam 10 malam paling lambat. Karena pesawat baru berangkat dari Bali jam 10 malam dengan alasan tidak jelas, saya terlambat sampai di bandara Soetta yang mana saya harus meneruskan perjalanan ke Bogor menggunakan bus Damri. Sampai pool bus Damri jam 23.45, bus ke Bogor sudah habis. Tidak ada kompensasi dari Super Air Jet. Saya tidak akan pernah pakai maskapai Super Air Jet lagi. Terima kasih Super Air Jet untuk pengalaman yang sangat mengecewakan!!

✅ Trip Verified | Flight reschedule and delay. Information counter shows wrong departure hall. Despite delay, Information board shows flight on time Only one pathetic announcement with no confirmation on delay time.

✅ Trip Verified |   Today our flight was delayed 1 hour 30 minutes. Myself and my girlfriend were then stuck in jakarta with no help from any of the staff, they didn’t care and now still here try to figure out €3000 to get home. I have never experienced anything like this before. This is by far the worst airline. we emailed but don’t think we will get a reply as I mentioned the staff didn’t care one single bit.

Not Verified | J'avais réservé un vol le 21/08. Dans un premier temps, il a été annulé et on nous a mis sur un vol beaucoup trop tard. Je m'en suis aperçue en vérifiant ma réservation. J'ai pu Booker le vol de 20h. Le jour J, le vol a été retardé de 2h sans explications; ce qui n'était pas possible pour nous car nous avions un autre vol à Jakarta pour rentrer en France. Je suis allée de suite au comptoir et ils nous ont trouvé 2 places sur une autre compagnie . Heureusement ! Il y avait 5 espagnols dans le même cas que nous, leur vol de 18h avait été annulé et ils allaient raté leur correspondance. Nous avons rencontré 2 français dont le vol avait également été annulé. Je dirai juste une chose: ne jamais prendre cette compagnie!!! C'est une honte! À fuir!!! - I had booked a flight on 08/21. At first it was canceled and we were put on a flight way too late. I noticed this when checking my reservation. I was able to book the 8 p.m. flight. On the big day, the flight was delayed by 2 hours without explanation; which was not possible for us because we had another flight in Jakarta to return to France. I immediately went to the counter and they found us 2 places on another company. Fortunately! There were 5 Spaniards in the same situation as us, their 6 p.m. flight had been canceled and they were going to miss their connection. We met 2 French people whose flight had also been cancelled. I will just say one thing: never use this company!!! It's a shame! To flee!!!

✅ Trip Verified |   The airline cancelled my outbound flight and I had to wait 4 hours for the next one to leave. On the return flight they brought forward my flight and didn't give me the option to change my schedule because there were no seats left. They always have cancellations or schedule changes, it's a terrible airline. La aerolínea me ha cancelado el vuelo de ida y tuve que esperar 4 horas a que salga el siguiente. A la vuelta me ha adelantado el vuelo y no me ha dado la opción de cambiar de horario ya que no quedaban sitios. Siempre tienen cancelaciones o cambios de horario es una malísima aerolínea.

Not Verified | On 11/08/24 the plane was delayed for two hours, no one was told why. This caused me to miss my connecting flight in Jakarta. Then the replacement flight in Jakarta was delayed for two hours from the time it was supposed to take off, again no one was told why. Today 19/08/24 the flight from Bali to Jakarta is delayed for two hours, no one will say why. This is going to cause me to miss my connecting flight in Jakarta, unless of course it's also delayed. I wouldn't wish this airline on my worst enemy, please never book flights with Super Air Jet. There's bad and then there's these guys, congratulations Super Air Jet you're the worst airline I've ever flown with.

✅ Trip Verified | The plane was delayed without being given certainty when it would fly, the employees when we asked were not friendly, the gate to the plane was not guarded, many passengers had already gone down the stairs carrying their very heavy luggage. Then told to go up again, it turned out to be the wrong gate. When we had boarded, we were still held and could not board the plane. It is highly not recommended to use this plane. Very different from when this plane first operated, it was always on time

✅ Trip Verified | On Super Air Jet flight number IU 733 on August 4, 2024, from Denpasar to Jakarta, I was prohibited from bringing a box containing dry food into the cabin during boarding, even though the box size did not exceed the regulations. The reason given by the staff was company policy. I thought, this airline has ridiculous rules. But then, I saw a box already placed in the overhead compartment inside the cabin. Super Air Jet is quite okay, but if their rules are silly and illogical, it's better to choose another airline. There are still many others.