"a bit stupid of your system"
Edy Saputra (Indonesia)
✅ Trip Verified | This is my first time flying a super air jet airline. Initially, it was written at E6 without confirmation of moving to E4. And the flight delay information was only announced at 16:27 WIB, it was on the ticket at 15:55 WIB, already boarding. I don't know what your management is like. Information via email or WA/SMS is possible if there is a delay. Honestly, this is a bit stupid of your system. Ini baru pertama kali nya lagi saya naik maskapi super air jet. Awal nya yang di tulis di E6 tanpa konfirmasi pindah ke E4 Dan pesawat delay baru di info di 16:27 wib itu di tiket nya jam 15:55 wib sudah boarding Saya gak tahu management kalian kayak apa. Info lewat email atau WA/SMS kan bisa kalau ada delay. Ini jujur agak tolooolll system kalian.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Jakarta to Denpasar |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"No concern for customer experience"
N Darton (Indonesia)
✅ Trip Verified | The flight was scheduled to leave Lombok at 5:35 PM. We were in the air closer to 8 PM. Fortunately the latest renovation of the Lombok airport is quite comfortable and a few quality restaurants and coffee shops to wait. We were a family of 5. After arrival in Jakarta and arrival at the jetway, we walked down to get on a bus. After a wait of over 5 minutes, the bus arrived. Then we toured the airport and arrived at another gate after a 10 minute bus tour. Finally we go to baggage claim. The baggage arrived over 1 hour after we deplaned. There was NO Super Air Jet staff at the baggage carousel. Security did not know the status but stated the same issue happened the night before. Super Air Jet is an airline with terrible management. No concern for customer experiences, no concern to communicate to travelers updates of the flights. Our family said this is our last flight on Super Air Jet. It's amazing the management is so weak and so bad they cannot manage. However, on a positive note, the flight attendants were excellent and the pilots gave us the softest landing I've experienced from many flights.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Lombok to Jakarta |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"they're not helpful"
A Paryanta (Indonesia)
✅ Trip Verified | I initially book a flight for 10 AM, but they cancelled it without any reason and changed it to 2 PM. I have tried to reach out for the customer services for information, but they're not helpful. As I waited for my 2 PM flight in the airport, they delayed it to 2:25.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Jakarta to Lombok |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"change in their baggage policy"
Hendra Kurniawan (Indonesia)
✅ Trip Verified | We bought the ticket thru Traveloka. Apparently there is a change in their baggage policy and they only allow suitcase (they do not allow any boxes, stereo form, or wooden). There is no posted sign at the airport, there is no posted sign anywhere when I fly 5 days ago with them. The charges is not small. It is almost the same price as the ticket price IDR 44.000 x 19.7 kg = IDR 866.800. I argued that there is no announcement when I booked with traveloka. I told them they should have send a whatapp or email to all the passengers after the booking. I usually fly with Super Air Jet before and this will be the last one.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Jakarta to Denpasar Bali |
Date Flown | November 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"One of the worst airlines"
Kashif khan (India)
✅ Trip Verified | One of the worst airlines I’ve ever come across. We were late so we booked another flight with the same airline but they didn’t inform us about the delayed time that was 4 hours during our booking and we missed our flight from indigo which was from Jakarta to Bangalore,. We did inform them about our urgency to reach Jakarta as we had another flight. Their carelessness costed us a lot of money and I hope no one ever chooses this airlines ever again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Pontianak to Jakarta |
Date Flown | November 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
" Service very very bad"
Agus Rivai (Netherlands)
Not Verified | After 4.5 delay no notification, not inform, I miss my connecting flight to Istanbul. Service very very bad. Communication zero. Service to passenger about delay zero. Responsibility to passenger after 4.5 delay zero and no food no water.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Padang to Jakarta |
Date Flown | November 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never had such a bad service"
Patrick Hityahubessy (Indonesia)
Not Verified | We had a flight from Bali to Jakarta IU 731. Plane had technical difficulties. We are waiting already 3 hours. No information or drinks anything. I never had such a bad service.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bali to Jakarta |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"worst airline I’ve ever dealt with"
Yuka Mori (Japan)
Not Verified | This was the worst airline I’ve ever dealt with. I had a flight booked for 8:30 AM, but at the last minute, it was changed to 7:30 AM without any prior notice. On top of that, the terminal was incorrectly listed, and I ended up missing the flight. The airline staff rudely told me there were no available flights for the rest of the day, leaving me no choice but to purchase a ticket from another airline. I wasted more than 4 hours and had to cancel the activities I had planned. They completely ruined the trip I had been so excited about, and I am currently seeking compensation for the damages caused.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Jakarta to Bali |
Date Flown | October 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I don't recommend it"
A Furgan (Australia)
Not Verified | Super Air Jet delayed our flight 3 times, which they then cancelled. We then went to Transnusa which doesn't even have a card machine, they want cash only. Now we're stuck here in Jakarta, waiting for a different flight. We had to take the sky train to a different Terminal. Never use these 2 airlines, I don't recommend it.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Jakarta to Bali |
Date Flown | October 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"delayed for more than 4 hours"
F Marsden (Indonesia)
✅ Trip Verified | Return flight 21-24 Aug 2024 CGK to DPS Well, it's budget airlines anyway. It's just the first time I got delayed for more than 4 hours. Depart CGK-DPS oat Aug 21st was acceptable, less than 30 min. It's budget airlines anyway. Return sched at 24th Aug was fro 21.00-0050. At least, they compensate with food and money (Rp300rb, $19) But for a business trip to Bali, I have to blacklisted the flight, unless it's the last choice (either the only flight or running out of money.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Soekarno Hatta Jakarya CGK to Ngurah Rai Denpasar |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |