Super Air Jet

✅ Trip Verified | Upon arrival in Jakarta, my backpack arrived late at baggage claim. All the other passengers already left. My backpack was not in it’s cover as I put it. Also the airplan bag with lock was lying under my backpack. The zipper had been opened in the wrong way. My backpack had been opened.

Not Verified | Upon collecting my bag at the Arrivals Area, I noticed that a thick protective plastic film had been added to my bag. Having never flown with Super Air Jet before, I thought this was a courtesy item which had been added to protect my bag. When I arrived at my hotel and removed the film to find that my bag and some of its contents had been completely ravaged and burnt at some point whilst in their care. I immediately emailed the airline, who declined to take accountability and argued that ‘it could’ve happened in the taxi’. How? I was then told to go back to Lombok Airport and complain to the Airport staff, so I did. I was directed to the Super Air Jet office, where their staff essentially dismissed my claim and lied to my face. It’s a gross failure of the airline that no internal reports have been raised for the extensive damage caused to my bag. The airport was insistent that was entitled to receive a Property Irregularity Report form which I would need to claim on my insurance. They refused to hand it over and placed security either side of me to try and intimidate me. The manager even left the room to let less senior members of staff deal with me and the airport staff. I’ve tried contacting them so many times and poured hours in trying to get this sorted but they’re not even replying anymore. I advise anyone considering flying with Super Air Jet to reconsider, and to look at the damage in the photos attached.

✅ Trip Verified | Delayed flight for 3 hours without clear information from the start, waited on the airplane for an hour. I don't recommend using this airline for any urgent flights.

✅ Trip Verified | The flight was delayed two hours, because they cancelled several flights and joined the passengers in on flight. I had to pick another flight in Jakarta to return to my country, and I was going to lose because of the delay of their flight. When I asked the company for explanations, they told me that they assume no responsibility, and the cost of any inconvenience is just mine. So, if you dont want to expend hours and hours at the airport or loose you flight, don't choose this company, no matter the price of the flight. In the end it doesn't worth it and the can ruin you your travel. I’ll never travel with this company again.

✅ Trip Verified | I was very scared of the very bad reviews for the airline and of flying with a low cost airline in Asia. No plane malfunctions, plane seemed in good state, captain good, and delay of only 30 minutes. Also, very nice staff, helpful to handle fragile baggage and helpful on the aircraft.

✅ Trip Verified | This airline has multiple flight times per day and then they cancel half of them and put all day passengers in one plane. You are lucky if you will fly same day. They change boarding gate often, the screen information is not accurate so you always need to be on super standby. Also they told the flight was cancelled because Padang airport was closed, but we checked arrival flights on multiple flight radar pages and Garuda, City Link and Air Asia was landing fine. They not provide hotel, so we ended up losing our Mentawai boat following morning, hotel in Padang and Sipura. This cost us over 1000$ and they will not cover anything. You have much better chances of your flight happening with any of the other airlines. This is not this one flight of Super Air Jet that made me write review but already got fed up.

Not Verified | I flew with Super Air Jet in January from Jakarta to Lombok and returned with them in February. Overall, I had a very good experience although the outward flight was about an hour delayed with no explanation. The crew were extremely friendly, and the cabin was perfectly acceptable for economy class. I did notice on the departures board, that many of their flights were cancelled though. This was quite alarming on the outward journey as we had a taxi waiting in Lombok and a boat to take us to the Gili islands. However, despite the hour delay we made it. I probably wouldn't risk flying with them again because of the many cancellations I noticed. But, my experience with them was very good.

✅ Trip Verified | The worst service ever! I booked a ticket first, then I purchased add-in KG. So the email came separately. Afterward, the flight was canceled. And they said they will refund my extra KG fees. They will take 5 days to refund. I didn’t even agree to do that by any action or reply. Afterward, they shifted me to next flight without any extra KGs. I have no other extra money for sudden purchasing extra KG as I am student. Then, their refund also taking 5 days, which gradually led me in shameful situation when I checked in for the new scheduled flight by then. I tried to reduce some and my luggage became 22 Kg. I explained the staff in charge at counter that I am cancelled from the original flight and the refund is still in process while i have no extra preparation. this is only 2 kg extra. I am very inconvenient with the situation. I would never ever fly again with the disappointing airline.

✅ Trip Verified | Flight delayed for 2 h, sat 5,5 hours on the plane without any drinks. In KL they also take your drinks right before boarding. So totally with immigration and time before boarding, maybe 7 hours no water. I asked for water as I needed to take medicine, I offered to buy. they gave me a glass of water. They do not have any kind of drinks or food on board. Not for free and not for sale. Flight delayed for 2 hours. We had to wait on board. They just casualy said sorry, we will be late, as we wait for another flight to arrive. The staff was really friendly, but they behaved very unprofessional. They were very merry, laughed a lot and had a lot of fun amongst themselves. that is really nice, but not on a flight. Also because they they were so loud, laughing loud, chatting, I could not use the time to sleep. The only advantage was they did not even weight the luggage. But the check in was also chaotic. I went from check in to the gates, but was stopped and sent back by the airport staff, saying I was to late to reach the gate. I had to get a airline staff they aid. So I ran back to check in, they were really relaxed and sent me to another counter. Where I met other relaxed staff who walked me to the airport staff. I ran for my life to the gate, just to wait 2 hours without food or water. I mean they could have said at check in I need to hurry, as the gate is far away. They could also have said we will depart late, so I could get some food.

✅ Trip Verified |  That was the worst experience of my life. Random changing schedule, cancellation of flight without any notifications or explanation. Beware of this company if you have flight connections! We had flight from Jakarta to Bali and our flight was scheduled at 10 AM, they gave boarding pass for 10:15, and in the end we departed at 10:45. Without any notifications about delays! On the way back from Bali we had the same flight connection with Jakarta. But on check in they said that our flight was cancelled and they can offer us other flight for an hour later. But it was impossible because we had flight connection and very tight in time. After explaining all this in quite tough form, they suddenly found places in flight which departing in 20 min. We were running to gate, but in the end we have seen that aircraft had a lot of not occupied places. I will never use this company anymore! This is catastrophic service and relation to clients