Super Air Jet

✅ Trip Verified | The perfect example of “you pay peanuts, you get monkey.” Cheap ticket, but flight is almost always delayed. Used this airline twice and both flights got delayed. Today was the worst one with scheduled at 14.30 and delayed until 18.00. I’d rather fly Air Asia or Citilink next time.

✅ Trip Verified | A lot of problems before the flight (cancellations, rescheduling, etc), but finally the flight was perfect in timing, services, assistance. After buy, check your flight info periodically on the website to avoid surprises.

✅ Trip Verified | Twice buy this ticket, twice got rescheduled. Got WhatsApp late night before flight. Without any number call center, responses by WhatsApp's robot. Worst airline.

✅ Trip Verified | Sadly unaware of their incompetence I booked a number of domestic flights with them…if there was one I was able to take as booked! All flights canceled and postponed to other times which promptly led to delay!! An odyssey! Purtroppo ignara della loro incompetenza ho prenotato una serie di voli interni con loro…ce ne fosse stato uno che abbia potuto prendere come da prenotazione!! Tutti i voli cancellati e rimandati ad altri orari che puntualmente hanno portato ritardo!! Un’odissea!!

✅ Trip Verified | Delay and delay again! When will they learn to be on time? Good cabin service will not make up for the bad overall experience - rushed to the airport to be on time and yet, delayed twice with no reason (and no compensation) and just told us to wait.

Not Verified | No one could inform us about the flight how late or anything. Checked the time of these flights when they would departure. Every day the flight had a delay of more then 1 hour sometimes even 3 hours. Also the board said we needed to go to a different gate then the ticket. Asked people around and every time they gave a different answer.

Not Verified | I can't recommend the Airline at all! I booked a flight with them via Booking.com for the 8.10 at 11:15 am and the day before at 11:30 PM Booking informed me that the flight was cancelled! So less then 12 hours before the flight start and also late at night the flight was cancelled. No support or any information from Super air Jet at all. Also when i requested a refund afterwards they are not responding to any of my mails, so please avoid the unnecessary stress and choose another airline.

✅ Trip Verified | Super Air Jet is a pretty new airline. As a foreign traveller I had to face their inexperience. The english website collapsed constantly, especially when I tried to cancel my flight in time. After many hours of trying I had to give up. The next day my friend tried it on the Indonesian website of the company and there it worked. But it was too late, I missed the deadline. Still I was guaranteed 10 percent of the base fare. 60 days have passed and I've not received even a penny. In times of Covid 19, it should be possible to cancel the flight online. I would definitely not recommend to use that airline. Unless they do some big changes on their online performance. An unhappy customer

✅ Trip Verified | They just canceled my flight 8 hours before departure and put me in a flight 4 hours before normal departure. I was by complete chance at the airport quite early to be able to fly. Totally unreliable and did not give any refund or reason for cancelation. Booked via Trip.com and they also did not help at all.

✅ Trip Verified | Second time booked on this airline and second time I got re-booked on a different airline (of the same group) with a different departure time. For this flight I was booked on a late afternoon flight and 18 hours before they changed my booking into a flight leaving five hours earlier. A bit of a nuisance, but such things often happen with domestic flights in Indonesia. Ten minutes before departure the plane was nowhere to be seen, so surely there would be a delay, which eventually was announced. Strangely I received simultaneously a phone call from their mother company, Lion Air, informing the Super Air Jet flight was cancelled and me being re-booked on a Lion Air flight leaving in 30 mins. Officially the original Super Air Jet was not cancelled, and I presented myself at the gate asking for information, telling about the phone call I had received. The gate agent told me I was was right and I would receive a new boarding card. Others were standing at the gate and overheard the conversation and asked the agent why they were not informed, not to mention re-booked or to receive the same service. No answers given to the others and indeed I received five minutes later a new printed boarding pass for my Lion Air flight. I was the only one offered this. Interesting was that the Lion Air flight was 2/3 booked. Upon arrival in Jakarta I checked on my original Super Air Jet flight and saw it left Lombok one hour after Lion Air left. Don’t know what triggered this whole thing, also because the original flight to be taken wasn’t overbooked. On the other hand I was grateful for the re-booking. The conclusion of me flying with Super Air Jet is I would love to write a report about them, if one day they give me the opportunity to effectively fly with them and they don’t re-book: two times out of two I was bumped off.