SriLankan Airlines

Flight from Frankfurt to Colombo was on time comfortable and the service good. Flight back from Colombo to London was delayed but arrangements had been made to rush those of us who had connecting flights to Canada through Heathrow so that we were able to make our connections. The in cabin service was excellent and the entertainment service on the flight back was much better than on the flight to Colombo.

PEK to BKK. Great crew with excellent service. Loved everything about the flight and extras apart from one thing. The seat. It was a new style one they have and was without doubt the worst seat I have ever sat on in my 40 years of extensive a air travel. Two questions spring to mind. Who on earth got away with designing it and who inside UL actually sanctioned its purchase.

London to Colombo return. Check in at LHR very efficient however check in at Colombo was very slow. On board the service on both flights was very good the crew was ever present and professional with plenty of refreshments served throughout the flight. Food was of very good quality and snacks were available mid flight. Outbound the seats were spacious and there was plenty of legroom slightly less legroom on the older aircraft on return. Planes and toilets were clean. I cannot comment on the inflight entertainment as did not use. Overall a very good service. Would fly with Sri Lankan Airlines again.

Flew Colombo-London. Hot cramped uncomfortable terrible food an ancient entertainment system that didn't work. Crew didn't care. I'm only giving 1 star below because you can't give zero.

LHR-CMB-LHR. Very poor service and found they are 19 year old planes. Interior was quite filthy. Could not find staff in middle of the journey while looking to get some water as they gone to sleep on the back seats. With high price paid for direct flight there is no value at all. What is the real point of travelling at a high price for the poorest service.

AUH-CMB-BKK-CAN-PVG-BKK-CMB-AUH. Overall a great experience. Had the new lie flat seats on all but the first and the last leg. I would have give full marks but the C class seats on their A320 or unacceptable for a 5h flight. Service in general very good with the usual hearty SriLankan catering. Choice of wines has improved. All flights on time with most even arriving ahead of time. Generally speaking their business class product has improved significantly. Unfortunately this cannot be said about the ground service in Colombo. The meet and greet service for pax with a long overnight transit has been scrapped. Overall a good experience with some rough edges.

UL423/422 HKG-BKK return: This is one of my preferred airlines choice on business class flying this short route as their prices are often very competitive (between 350 USD to 500 USD) over 9 other airlines who are serving the same route but a much more inflated price. Srilankan airlines gives you 40kg luggage allowance and lounge access it doesn't get any better. Service is always attentive and smiles all the way food is very delicious and nicely presented which is one of their strong points. This route often use the flatbed which offers so much more luxury and comfort. Great leg room storage space large AVOD screen etc. Entertainment system is okay not the top of the top but passable. Duty free shopping is great often they have incredible promotions. Only one gripe is their chaotic boarding process in BKK business class passengers weren't given any priorities which to me was very disappointing. Other than that it remains one of my most favorite airlines. If the air fare is cheap (check their website) try it by all means you will be pleasantly surprised.

3 Star airline and that is what you get. SIN-CMB-LHR 20/7/13. Staff were very friendly food was ok seat I had was the old cradle style still waiting for the lie flat bed on time on each flight IFE was not good. I will say that it was excellent value for money. There are improvements SL Air can make but overall good flight for a 3 star airline.

BKK-CMB-FRA return in business class. On all flights except the CMB-FRA sector we had their new lie flat business class seats. It was quite upsetting that this configuration was not available on the long CMB-FRA flight moreover as this was a red-eye flight. Check-in in BKK quick and efficient given priority passes for security and immigration. Lounge in BKK is Air France - quite sterile and no real food. Service on board was excellent delicious meal served. IN CMB boarded from the bus gate air conditioning not working and business class boarded last - weird! Luggage in FRA came out last despite being tagged priority. On the return flight quick check-in at FRA. UL is using the JAL lounge - quite poor choice of food available. Great dinner on board but not sure why they serve a 2nd dinner just before a 5am arrival in CMB. Serendib lounge in CMB closed due to renovation used another old fashioned lounge but was quite ok. Flight to BKK left 30 mins late. Delicious breakfast served on board. Entertainment on all flights quite a joke. Choice extremely limited and the AVOD system in business class is almost impossible to navigate. Luggage in BKK came out first. UL business class product clearly has some shortcomings but given that the ticket is only nominally more expensive than an economy class ticket on some other airlines it is still a good choice and value for money.

Rome to Bangkok via Colombo July 13th. Business class. Check in was quick and easy. Given a priority pass for security but everyone has to face the same endless queues for immigration. Had asked about a wheelchair for my elderly partner. We had booked the service for disabled passengers at Rome airport but it is quite understaffed so we chose not to worry about it. On arrival only 2 wheelchairs for the morning rush time so waits can be quite lengthy. Business lounge is a quiet refuge. Nothing special to eat but plenty to drink and of good quality. Onboard staff caring and will go to a lot of trouble to keep the business class passengers happy and comfortable. Considering what we paid for the return business class flight from Bangkok to Rome return we consider we received excellent value for money. On each flight we had reclining armchair type seats. They fold out almost flat and have plenty of personal space. One toilet in business class for 8 passengers. Colombo stop was only a couple of hours. From Colombo to Bangkok we were served a wonderful breakfast. There are movies shown on-board but to tell you the truth better to spend time enjoying the inflight service rather than worrying about the movies! On arrival at Bangkok we were given priority passes for immigration and a wheelchair was waiting for my partner.