SriLankan Airlines

Flight LHR to Colombo business class October 29th 2014 UK 504. We have just arrived at Colombo Airport and have experienced the worst service ever due to no one taking responsibility for the delay which has had a knock-on effect causing us to miss our connection to Male and our sea plane connection. In London we were already told there would be a 1 hour delay and that the Cabin Crew would advise on the connection. Just before landing we enquired again and were told to seek ground crew in the airport for advice at the transfer desk. The transfer desk issued us with a voucher to make calls to sort out our problems ourselves. The voucher was insufficient and the desk operator kept cutting us off. There were no announcements for passengers about connecting flights there was no explanation for the delay nor an apology. Basically no one cares. The flight itself was fine although the cabin was very dated and looked dirty especially the floor in the toilets. I found the staff very passive and slow to respond equal to indifference. If you can find another provider then don't hesitate.

Recently completed my return leg from Dubai to Colombo on Sri Lankan onboard their A321. Service by their cabin crew was very polite courteous efficient and friendly. They even took the effort to assist with a young traveller seated in front of me and immediately put them to sleep. Highly trained to take care of little travellers is one of greatest attributes of Sri Lankan crew I feel which in fact ads a touch of class to their service delivery. Onboard cuisine was good and IFE was lovely. Flight departed and arrived bang on time.

Flew Singapore-Colombo-Paris return in September 2014. My first experience with this Airline having travelled First or Business Class with most other Airlines over past 30 years. Check in Staff on all legs were very helpful. Lounges in Singapore and Paris shared with other Airlines very clean and well serviced. Business Class Lounge in Colombo is well laid out well serviced clean great range of Eastern and Western foods and Wines from all major Regions. Flight crews on all legs could not have been more helpful the planes were clean and fresh and well maintained. Extensive Eastern and Western Food Menu International Wines as well. On the long haul legs - Colombo - Paris just a 10 hour night flight the seats recline to flat beds and I slept very well both times. The Singapore-Colombo legs are just 3.5 hours hence the seats are the normal Day Business Class seats. This airlines does not fly to Australia so I used some frequent flyer points to get to Singapore and return. I joined the Airline's Fly Smiles program as I will definitely be looking forward to flying to Europe (Rome London Frankfurt or Paris) with them again. They fly into and out of Paris 3 times each week and have more new Airbuses coming on stream from October to increase their capacity etc. They don't offer a First Class option - they don't need it! Their Business Class performance is better than some First Class airlines I've flown with. They represent excellent value for money and looking forward to flying with SriLankan Airlines again.

Flew FCO-CMB-NRT-CMB-LHR at the start of October. Outbound flights were on A340s and needed some refreshing with poor entertainment systems but the cabin crew were above excellent and provided a full bar service throughout the flight. On the NRT-CMB-LHR leg we had refreshed cabins with AVOD system with a good selection of films to entertain us. Cabin crew were excellent with the numerous children on board and also seemingly provided congratulations cakes to couples heading to Sri Lanka on their honeymoon - lovely touch. Would fly again.

Great deal in business class! Flew from Bangkok to Colombo return in business class. Aircraft was an A330-200 which provided us with a nice smooth flight. Business class cabin was clean and inviting however some of the seat furnishing could do with some TLC. Full lie flat bed was comfortable and comparable with most Middle Eastern carriers. Cannot be complimentary enough about the cabin crew nothing was too much to ask. We travelled with our 20 month old daughter and the crew spoiled her rotten. Food and beverage selection is what you would expect from a business class ticket. Inflight entertainment was old with all TV selections coming from prerecorded tapes. Priority pass boarding and immigration was provided which helped a lot as immigration in Colombo looked long and chaotic. Was my first time flying with Sri Lankan airlines and I would very much recommend their business class product.

Flew Colombo to Dubai on board SriLankan Airlines Airbus A321 and the service was excellent from check-in to destination. Food was lovely. Must say AVOD was just the right amount to keep one busy and the legroom was highly generous for economy class.

Flew UL 852 from Rome to Colombo. I must say for a 3 star rated airline they were pretty good much better then some 4 star airlines I've flown. Given 2 hot dinners with a full drink service. Aircraft in good condition and despite leaving Rome late we arrived in Colombo on time. Entertainment was pretty good and touch screen on the A330-200. Captain kept us informed about the flight and cabin crew were lovely. Had heard stories of FA's disappearing during the flight but it was not the case rounds of drinks offered throughout the 9 hour 20 minute flight. Very good experience.

Flew Dubai to Colombo on board one of the brand new A320's (4R-ABM) and I must say I was pleasantly surprised to receive a free upgrade to J cabin at the gate. Service on board Sri Lankan J class is superb with plenty of food and drinks. IFE (AVOD) was more than adequate for a 4.5 hours journey. Very impressive and highly quality Crabtree and Evelyn Amenity Kit was also provided. However I must say that the seat comfort on board UL's new A320's was absolute tranquil.

Returning from what had been a fabulous holiday I was brought down to earth with a bang with a sad old aeroplane particularly poor cabin service and morose staff. Food was of a fair standard however having suffered with a stomach upset I choose two bread rolls - fair. On exit from the aircraft the staff all stood with fixed smiles wishing us a good onward journey I spoke to a member of staff who I assumed to be the Cabin Manager who was somewhat nonplussed that I had the temerity to criticise his crew. Would I fly again with this airline again - not on your life! Flight from Colombo to Heathrow Monday 24 Sep 2014.

Travelled from Colombo to Bangkok. Everything was better than expected except the flight was delayed by about 20 minutes which isn't too bad. Seat was comfortable and I managed to sleep the entire flight. The food was great too. I briefly used the inflight entertainment service and that was good from what I could tell.