SilkAir

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 199 reviews
7/10
4 star Skytrax Rating
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10/10

SilkAir customer review

(Germany)

Singapore-Phuket on A320. Seat fine and clean. Cabin staff very friendly and professional. Special Meal was served as requested drinks very good and served twice. Overall very satisfied with everything and will choose them again as first airline option. Baggage was very fast on belt at Phuket.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

SilkAir customer review

(United Kingdom)

Singapore-Da Nang via Siem Reap. Passengers from Siem Reap to Singapore join on outbound journey and stay on board at Da Nang for direct flight to Singapore. Silkair okay for a regional short haul airline. Business class resembles premium economy which is okay in a flight lasting only just over 3 hours same for food. Wine served from small 2 glass bottles which are on most airlines dished out to passengers rather than eked out. Cabin crew charming and thoughtful - a colleague who is a vegetarian hadn't ordered veggie food but stewardess offered him economy fish meal as alternative and promised to put in a request for veggie meal on his return to Singapore. Da Nang airport has no provision for business class lounge whereas at Changi T2 the Silkair lounge is a shared one - not a terrific place to spend 6 hours in transit. Silkair office in Da Nang very uncooperative not to say obstructive requiring direct communication with Singapore HQ which resulted in action.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

SilkAir customer review

(Australia)

Coimbatore-Singapore in Business Class. A nice flight partly I suspect because I happened to be the only passenger in the small business class cabin on the A319. As the flight departed at 1245am it was good to get the supper meal served and out of the way so to get some sleep. I would rate Silk Air Business Class equivalent to a good premium economy but still quite satisfying. The wine was good FAs were charming. While check-in was handled professionally boarding was chaotic at Coimbatore maybe as there do not appear to be many international flights in and out of this small airport and associated terminal suggesting need for more practice in dealing with such flights.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

SilkAir customer review

(Indonesia)

SIN-REP return both legs with stop in Danang makes journey longer and less convenient. IFE not impressive enough only small screens every 4 rows and I spent my time reading instead. Food and beverages are average. Since I got promo fare it is a good deal compared to JetStar.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

SilkAir customer review

(Myanmar)

Yangon-Singapore return. An unexceptional flight. Service was fine but not outstanding. For a flight which was just under 3 hours I thought they could offer a few extras - such as coming through with drinks before dinner and having a more substantial entertainment offering. The meals were very tasteless and the trays don't even come with salt and pepper. Singapore Airlines which flies the slightly shorter Bangkok-Singapore route offers all of these.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

SilkAir customer review

(Australia)

SIN-KTM Business class A320. Spacious seats nice cabin attentive crew addressing each passenger by name throughout the flight. Flight deteriorated after meal service when the crew allowed the members of several tour groups travelling in economy to come and sit with their friends in Business serving them drinks and snacks subjecting business passengers to a four hour procession of childish mock resentful comments such as "so this is how the other half live". When all the seats were full people then stood in the aisles at one stage there were 15 people in a 12 seat cabin. They were only asked to return to their seats on commencement of descent into KTM. Noisy intrusive and unpleasant. A complaint about the noise to the Chief Purser resulted only in a mute fixed smile. No other airline would allow this. Never again under any circumstances in a premium cabin with SilkAir.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

SilkAir customer review

(Singapore)

SIN-HKT-SIN in economy although more expensive compared to the competition on this route Silkair have the best schedule. Service is much better decent food one way was a nice new A320. I was surprised to get free alcoholic drinks on this short flight. Check in and boarding all good except please enforce the one-piece-of-handluggage-policy. Some people have a trolley and three big plastic bags per person! Arrival in HKT was great was in the cab 25 minutes after touchdown even after waiting 5 minutes for my bag.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(United States)

Singapore-Kota Kinabalu return economy class. Very pleasant and punctual flights with decent meals extremely helpful flight attendants and a cheerful cabin. The service was exceptionally good for a short two-hour flight. I actually felt like an appreciated customer on this airline! Unfortunately this is not the norm these days but it should be..
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

SilkAir customer review

(Switzerland)

SIN-PEN-SIN economy. Flights on-time and service was very good. Food tasty for a 1 hour flight and better than carriers in Europe or US where you get nothing for flights this short. They hand out newspapers in different languages and blankets. T2 in SIN is good and efficient and online check-in easy to use. A very good regional carrier and puts other legacy carriers to shame.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

SilkAir customer review

(United States)

KUL-SIN economy. Basically an SQ flight in colorful uniform. Short flight so no chance to try anything. Did have an issue with child seat belts. Requested one for a 2+ year old baby but the first FA refused. Second one consulted with purser then declined. Eventually spoke to the head and managed to convinced her to let us have one. Do get that problem on SQ flights.
Seat TypeEconomy Class
Value For Money 12345
yes