SilkAir

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 197 reviews
7/10
4 star Skytrax Rating
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6/10

SilkAir customer review

(United States)

Phuket - Singapore. Nice change from flying Jetstar up to Phuket. Comfortable seats decent legroom friendly warm crew. A light meal was served - not the best - dried out seafood noodles but OK for the short hop. Meal presentation should be updated - tired old electric blue meal tray! A319 that didn't have the new upgraded seats but was more comfortable than the cramped budget carriers. The inflight entertainment is truly odd. While Singapore Airlines the parent company prides itself on its excellent inflight entertainment it seems to somehow be quite comfortable with its regional partner showing lame silent programs on the video screens - why bother ? If you're going to have IFE do it properly.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

SilkAir customer review

(Switzerland)

SIN-PEN-SIN. Check-in and Service very good. Food good and nice to get something on this short leg. FAs nice and more casual than on SIA. A small problem is that huge amounts of hand luggage are allowed into the cabin which means on the way to PEN the FAs were so busy with arranging hand luggage that they did not have the time the nice little extras like taking jacket away. On the way back one FA wanted to go the extra mile which was not much appreciated by her colleague but still all were professional and very friendly.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(United Kingdom)

A short flight from Kuching to Singapore leaving mid morning. No lounge at KCH but business class passengers are given a voucher for a free drink and snack at the coffee outlet in the terminal Flight operated by an A319 which has just 8 business class seats which are configured 2x2. The seats are comfy and include an electronic leg and foot rest. Crew proficient and friendly. Choice of two hot meals - I had the lamb which was excellent and regular offers of wine and water. Arrival was on time and i left feeling I'd really enjoyed the experience which matches the high standards of SIA on thinner regional routes (Silk Air is the regional affiliate of SIA). An excellent airline judging by this flight.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

SilkAir customer review

(Australia)

KCH-SIN. The cabin crew were very helpful. It is a short trip but an enjoyable one. I would recommend SilkAir to passengers on KCH-SIN route as it's worth the money compared to other airlines (budget airlines excluded).
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

SilkAir customer review

(Malaysia)

KUL-SIN-KUL. Both flights on the A320. The cabin crew quite pleasant and leg space good for this short 40 minute flight. They only do a Beverage service on this flight. Choice of newspapers are handed out before take-off and its time to land before you are done with it. They have convenient timings on this route with 37 flights a week to allow for you to travel for Singapore or KL just for the day for meetings or otherwise. The interiors of the aircraft are maintained quite well but I would say not up to the SQ standards. The price of a round trip is competitive to Malaysia Airlines on this route but a bit higher than the LCC's.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

SilkAir customer review

(Malaysia)

Kuala Lumpur - Singapore a short flight but very enjoyable. The cabin crew were friendly and helpful but due to the full flight and short duration were rushed and forgetful of some passengers' request. Drinks served but in a small portion lavatories were not well stocked. Variety of drinks could also be improved. Free newspapers were offered. Overall it was enjoyable.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

SilkAir customer review

(Finland)

Phuket to Singapore in November 2009 on SilkAir A319 aircraft one of my best flights in Economy Class. I felt everything was above average: the cabin the meals and serving generally. I liked the comfortable seat and the great crew.
Seat TypeEconomy Class
Value For Money 12345
yes