SilkAir

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 198 reviews
7/10
4 star Skytrax Rating
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10/10

SilkAir customer review

(Poland)

AMI-SIN. Very impressed by this short haul flight. Very food crew. Staff were efficient from check-in at the smallish Lombok airport and throughout the flight. Plane was A320 clean and airy. Very good fish for dinner. Arrival in SIN 30 mins before scheduled time.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(Australia)

KCH-SIN A short and pleasant flight. Despite the crowded plane the cabin crew is still warm and friendly. SilkAir has finally launched new menus which makes frequent traveler more appertising. The ground staff is friendly and extends warm welcome to everyone. Also SilkAir has also introduced the new autumn theme seating. Simple soothing yet truly makes passengers feel exclusive. SilkAir also departs and arrives on time.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

SilkAir customer review

(Thailand)

Chiang-Mai to Singapore flight was on time cabin crew were nice and friendly. Plane was in good condition food average inflight entertainment was good. Overall a good short flight.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

SilkAir customer review

(Singapore)

SIN-MES-SIN. Excellent service both ways. Staff courteous and efficient - surprised to be addressed by name by cabin crew. Never got this treatment from the crew on my SQ SIN-CGK-SIN flight the following day.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

SilkAir customer review

(Singapore)

SIN-PEN-SIN chose Silkair because it offered good departure and arrival times for a weekend trip. Legroom was okay and departure / arrival via Changi Terminal 2 is better than via the Budget Terminal. However there was no inflight entertainment snacks were of poor quality and the aircraft wasn't looking too new either. On this 1 hour 20 minute flight if you're not a connecting passenger from an SQ flight there isn't really that much to differentiate Silkair from the other airlines that fly this route such as MH AK 3K and TR.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

SilkAir customer review

(Australia)

SNE-HKT return. Outbound flight left 20 minutes late very full plane. I was carrying a large garment bag containing my wedding dress and crew happily hung it in wardrobe for me. Decent refreshment served even though only a 1 hr 20 minute flight special meal and my partner normal meal and both were quite good. Seats ok - cabin is 3x3 config. Cabin looking a little old and tired but fine for a regional flight. Only inflight entertainment is on overhead screens. Newspapers supplied on inbound flight again another refreshment which was fine. Both directions the cabin was very hot and stuffy which got a bit uncomfy. Crew efficient and fine to deal with.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

SilkAir customer review

(Australia)

Kuching-Singapore returng. The ground staff in Kuching and in Singapore are friendly and helpful. Cabin crew friendly and shows great hospitality. The only thing I would like to comment is that SilkAir should make new safety videos and also provide different kind of inflight meals. In general it is an airline worth recommending to everyone!
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(Ireland)

A320 economy service SIN-LGK was very satisfactory. Both legs on time check in completed expeditiously seat pitch better than SIA A380 economy. In flight food adequate for 90 min short haul flight served by well turned out and attentive cabin staff.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(United Kingdom)

SIN-PEN. Excellent flight comfortable seats on A320. Friendly and efficient cabin crew. Hot snack and drink provided on this short flight.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(Germany)

Singapore-Phuket on A320. Seat fine and clean. Cabin staff very friendly and professional. Special Meal was served as requested drinks very good and served twice. Overall very satisfied with everything and will choose them again as first airline option. Baggage was very fast on belt at Phuket.
Seat TypeEconomy Class
Value For Money 12345
yes