SilkAir

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 213 reviews
7/10
4 star Skytrax Rating
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7/10

SilkAir customer review

(Australia)

SIN-HKT-SIN. Both flights were serviced by a A320. The interior on both planes were old and scuffed. The seats were ok but not overly comfortable. Cabin temperature on the outbound flight was too cold. There was no personal inflight entertainment system though an overhead entertainment system played the same episode of the same show on both flights. Complimentary meals and drinks provided on both flights though the quality of the food and range was slightly worse than that on Singapore Airlines. Even though my return flight was a morning flight Silk Air decided to serve a curry where a breakfast meal would have been more appropriate. Outbound flight was full of Australians yelling at the top of their voices and walking to the front of the plane in an attempt to be the first to order a "cold one". The crew worked well under these difficult conditions. The service is very good. Nevertheless the flight attendants remained composed managed disrespectful passengers well and always kept a smile on their face.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

SilkAir customer review

(Australia)

Got a flight from Siem Reap to Katmandu in one booking although there was an 18 hour transit in Singapore they did not provide hotel nor informed us about the situation so we could plan and book accommodation earlier. All transit hotels were full so we had to stay in nap areas of the airport all night. Never again flying with Silk.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

SilkAir customer review

(United Kingdom)

Singapore-Cebu. Very good service nice friendly flight attendants. No delays at all - nice clean plane (A320) one meal which was nice often came round with drinks and snacks. Overall great service.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

SilkAir customer review

(Switzerland)

PEN-SIN in Business Class. Check-in quick and due to lack of lounge you get a voucher which can be used in Coffee Bean and McDonalds. Boarding on time and staff very friendly and pleasant addressed all Business Class passengers by name. Meal served was very nice and tea offered afterwards. Arrival on time but priority baggage did not arrive first which was disappointing.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

SilkAir customer review

(Singapore)

SIN-CJB-SIN on A319. Aircraft full but in good condition. Outbound to CJB - a delay of 45 mins but return on time. IFE was virtually non existent; only a few silent features played over and over on drop-down screens. The meal was the same both ways edible on the way in served at cabin temperature on the return to SIN. Crew very professional and pleasant. In short a fairly good flight but for the amount we paid for the tickets ($800+ per person) SilkAir did not offer good value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

SilkAir customer review

(India)

SIN-HKT-SIN. Short flight to Phuket and back. Full service where crew begins with an offering of two kinds of newspapers! No IFE but hardly matters. Meals offered with a choice of meats. Drinks offered twice during the flight. Great seats with ample leg room. All in all a very good regional product offering great value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

SilkAir customer review

(Denmark)

SUB-SIN. On time. Choices of meal was rice with beef or noodles with chicken. For both choices there was an additional small cake and a cup of sealed water. Furthermore you had own choice of whatever you wanted to drink. A320 used on this flight is much better than the A319. You have a full day in Surabaya then board and arrive in Changi 2 hours before many of the European flights leave. That leaves you enough time to enjoy Changi airport at bit with no rush to catch your plane.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

SilkAir customer review

(Denmark)

SIN-SUB. Departed 10 minutes early. A319 is starting to get a bit old. Seats look very used. Food was good but not excellent. I would recommend since this fits perfectly with the European flight arriving in the morning in Singapore so you have around 2 hours layover in Changi before landing at 9.10am local Surabaya time.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

SilkAir customer review

(United Kingdom)

SIN-CNX. Efficient service. It was only a 3hr flight so only one meal (which wasn't great) but we were given plenty of water and juice. Plane was an A320 so small seats not too much bother on short flights though. Good overall service friendly and helpful staff. Not much of inflight entertainment though and no headphones to watch one of the screens.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

SilkAir customer review

(Sri Lanka)

SIN-DAD on Airbus A320. Plane departed and arrived on time. Service onboard excellent directly after take off drinks were served and crew made several rounds during the flight. Food a big disappointment - a tasteless chicken curry and no salt and pepper in the cutlery bag. In terms of seating just like any other standard airline. Price was low and got me to my destination safely so will use them again.
Seat TypeEconomy Class
Value For Money 12345
yes