Scoot

✅ Trip Verified | My class of service is scootplus. I booked a return trip that is ScootPlus, and due to circumstances, I had to fly back immediately, that is the next day after I reach Melbourne. When I booked the ticket, they mentioned "One-time free date change", but when I try to change it charge me over $500 for an economy seat. I then proceed to make a new booking, that is a one-way trip, from Melbourne to Singapore, and cost me around $500. When I am at the Melbourne airport, they asked me to look for the Singapore Service centre, which means I need to fly back right? But when I am back in Singapore, all service centres were all closed and there was absolutely no one there to assist me. Mind you, I seat an 8 hours economy flight and it was already 3am in the morning in Singapore. Now that I called the service centre, they are telling me I cannot get my refund back. This is totally ridiculous. I have already downgraded myself to a seat at the squeezy area, with no service at all, and I am charged close to a $500 for that, in addition, and on top of my ScootPlus booking that cost $1400.

✅ Trip Verified | Checked in online the day before flying through their new beta online check-in system. On the day of departure I had unforeseen delays so would arrive after check-in counter closed but well before the gate closed. Tried the webchat to check if there would be any issues. Agent stopped responding despite my repeated attempts to get a reply (over the course of more than twenty minutes). When I arrived at the airport I ran to the counter and was told I could still get a boarding pass if I had checked in online before check-in closure. The agent checked my passport and said I was not checked in. I tried to show her my confirmation on my phone but she would not look at it. Then I tried to call the customer care line in Malaysia on their website and it does not work. I later received an e-mail that I had missed my flight and that I need to call customer care through a number listed in a link, when I clicked the link it didn’t work.

Not Verified | A complete waste of my time. Received an email suggesting that they had altered my return flight by 2 hours with a big click here button to accept the change. However when I received my actual booking on the website they had in fact changed my departure date by 3 whole days. No easy way to claim a refund. A Chat BOT said a claim form would be sent within 1 day, it has not arrived. Furthermore the quickest that can expect a refund is 10 days. A shambles of a company.

✅ Trip Verified | They rebooked me to a flight next day and never sent me any notification. I arrive at the airport to find out that I’m flying the next day and that the leg from Singapore to Berlin doesnt even exist on that day. The staff at Melbourne Airport is useless, they won’t help you. When you call their support no one picks up. I was waiting for 50 min then the call dropped, second attempt another 30 min and no luck.

✅ Trip Verified | Scoot offers 1st change of date free due to Covid when you book on the airline's own website, however when you try to rebook it shows you much higher fares and claim those are the best available. Then a curious customer like me opens a new window, does not login, searches the fare for the same date on Scoot's own website and sees lower fares. I contacted Scoot support and was told to "delete cookies from my browser", then that I am too late to change my flight (which I was not), and then to hang on the line while the agent supposedly checked time zones, and then the agent was able to process the change but with a fluctuating "fee from nowhere" which was "automatically calculated on the backend" and which eventually converged on less than EUR10. The agent refused to check alternative dates where I would not have to pay any surcharge. Not the fault of the service agent.

✅ Trip Verified | Positives - flights were on time and cabin crew were friendly and helpful. Actual seats - standard leg room for any long distance flights (so not bad). Negative - no in-flight entertainment (no TV screens). So download films onto your mobile device and watch during flight. But you have to pay for power (£6.00 each way). Negative - stodgy, microwave food that you have to pay for. Top tip - eat in the departure lounge and take drinks and sandwiches with you for the flight. Negative - have to pay for all drinks, and they only take credit cards (no cash and no debit cards). Negative - no pillows or blankets, so take your own. In the end, you can pay about £80 more for these extras, that you wouldn't pay on a full service airline. Once you get your head around the fact that this is a long distance "Ryanair", and you come prepared for the above, it's actually a reasonable, direct London-Bangkok flight.

✅ Trip Verified | The app is impossible to use and will not let you see your reservation. On the contrary it keeps telling you that it cannot find your booking. Very strict procedure at check in regarding your luggage weight and also the carry on weight. The plane was almost full. The seats were hard and not comfortable, cramped. They don't give any water or meal free. Don't expect any flight entertainment system there is no screen no USB port nothing at all. So if you don't have a phone with movies or a couple of books, prepare yourself for a very long boring flight in a uncomfortable seat that makes it impossible to get any good rest. Then there was the transit at Singapore airport which was okay. Singapore to Bangkok was delayed by about 1 hour on departure when everybody was sitting on the plane and waiting without information. Because you cannot use your earphones before taking off and landing , as it would endanger your security if you cannot hear what the pilot would have to say, at least was the reply when I questioned their policy. They also have you straighten the seats and there again remove your earphones 15 minutes before landing. This was a long haul flight followed by another one that was delayed by one hour with aggressive crew members. I would never fly with Scoot again even if it means paying more.

✅ Trip Verified | Bangkok-Singapore flight delayed by one hour without any information or explanation from ground staff or the crew. Boarding messy and disorganised with no respected priorities. Aircraft cramped and dirty despite being a brand new A321 Neo. Very loud music played during most of the flight for no reason. No safety presentation was performed by the crew. Wifi advertised but dysfunctional during the whole flight. A meal is offered for passengers connecting on Singapore Airlines flights but it was inedible and the crew never came to collect them until just before landing. How this airline can be part of the Singapore Airlines group is a real mystery.

✅ Trip Verified | First time travelling after 2 years absence from Covid restrictions. Overall service was poor. Purchase the pre-departure PCR test from Scoot and the instructions were poor. Send in a query but no reply. Flight to Bangkok from Singapore was delayed. Flight back from Bangkok was delayed even longer when last minute cargo loading took up almost 30 mins. Had deliberately avoided Scoot prior to Covid but with times so bad, I thought it was worth supporting our home airline. But at my expense.

✅ Trip Verified | Visakhapatnam to Sydney via Singapore. No proper and prior information regarding if we need Negative PCR test report. It's all decided while the boarding passes are given. If no PCR report, you need to reschedule and look for accommodation and bear the charges.

✅ Trip Verified | Another good flight by Scoot. This was the second leg of my flight getting me back home to Perth. I paid a little extra for the "Scoot in Silence" area, but I should not have bothered, because I think at the most there were fifty passengers on this flight. Cabin crew were happy and friendly as usual, but I think also a little bit bored because the aircraft was so lightly loaded. A smooth flight, but we hit the usual turbulence when we got to the top end of Western Australia. Despite this, the aircraft landed right on time at Perth airport. I did not purchase any extra for this flight, so I can't really comment any further. Price of the flight was good, in my opinion, definitely value for money. One has to also keep in mind that Scoot is a budget airline, so remember not to set your expectations too high.

✅ Trip Verified | Scoot has made an excellent choice with this aircraft. This was my first time flying on a Neo, and it was an experience that was well worth having. Aircraft was basically brand new. Extremely clean, and best of all, quiet. The lack of engine noise is a godsend, and certainly makes the flight much more bearable in so many ways. Cabin crew were happy, and up to their usual professional standards. I've been a private pilot for many years, but I was still awestruck by the acceleration on this aircraft as we left Cebu-Mactan. Interior colors were well chosen, WiFi was available on the aircraft but I did not use it. A little turbulence on-route, but of course this is unavoidable. Flight crew kept us updated about the progress of the flight. Arrived in Changi right on time, and de-boarded with no issue at all. Scoot was also good enough to allow me to bring my flight forward from March 27th to March 13th at no additional cost. This was greatly appreciated. This is the exact opposite of my previous review, when I had my first flight cancelled by the airline. Well done Scoot.

✅ Trip Verified | Bangkok to London. Will not refund you. If they postpone a flight a refund takes 40 Business Days! Booked from Bangkok to London return. Also, customer service can't do anything to help.

✅ Trip Verified | I booked but because of COVID could not travel. Scoot promised refunds in 20 days in these conditions, but have not refunded or replied to me. I have started a chargeback procedure and will never choose them again, they really sully the Singapore Airlines brand. If any reps from Scoot lurk here, I’m still awaiting my refund!

✅ Trip Verified | I am fully accepting that flights get cancelled. Currently I am in the Philippines with no more money, and I really needed to get home on February 11. After hearing of my cancellation, the first thing I did was went onto Scoot's webpage, and see if I could re-schedule a new flight at a later date. I forgot to add that this was not an option in my email to do this. I had a look at flights a little later, and found identical flights that were departing on March 29, and April 1, 2, and 3. In all cases, these flights were already mostly booked out, usually with 3-4 seats remaining available. I spoke to Scoot customer service to see if I could be transferred to one of these flights in lieu of my own. I was advised that this was not possible. Now, call me old fashioned, but shouldn't you take care of the customers you already have? If this is how Scoot want to treat their customers, they deserve to lose their business. As for their call centre, OK people, but the dumb rules are enforced by the management. And why a refund to my credit card takes 30 days when it was taken from my card in seconds, defies my understanding. Scoot have lost me as a customer forever.

✅ Trip Verified | We bid and upgraded to ScootPlus on the flight to Berlin and thoroughly enjoyed it, but didn't receive option to bid on our return trip and as such paid for seats in the first row of ScootinSilence. Upon boarding realised that ScootPlus was more than half empty and inquired on the rates for an upgrade only to be told we would be charged the full fee of $310. While I understand the logic in a bid where the misc fees already paid for seats, food etc. would boost the chances of securing the upgrade, I don't see the case since we were already onboard, had reasonably comfortable seats, with meals reserved and couldn't take advantage of the additional baggage that an upgrade provided and so didn't proceed. Scoot could have earned additional $362 if both of us had upgraded without incurring additional costs but it didn't happen because of its illogical pricing and many ScootPlus seats were left empty. Mid-flight I walked around the cabin only to realised that many rows of first row seats in economy were empty when it was indicated full when I made my seat reservations. Be it technical glitch or last min cancellations, saving grace would be for the cabin crew to offer to shift me and my partner or the guy next to us given we had indicated that we were unhappy that our row was the only one completely full, but no initiative was taken. I'm also still waiting for my miles from the bid to upgrade to be credited. Yes, it's a miserable 302 miles but Scoot should honour what it promised. Prior to this trip I had many good experience with Scoot and would pick it over many full service carriers, but after this trip I would think twice.

✅ Trip Verified | Seated in window seat 23K, Flight number TR606, January 8th 930am flight from Singapore to Bangkok. The plane was spotless, and passengers were well spread out. Maybe 15% full. I was on an  SQ ticket so I got the meal: a chicken lemak, with a bottle of water, and some chocolate brownies for a sweet.  It was delicious; I've had a few nasi lemak on Air Asia, and this was much better. The chicken came in a rich and unctuous sauce, with the right level of spice, the ikan belis was delicious, there was a generous portion of rice. After a near 5 hour transit at Changi I needed that. I mentioned the cabin was immaculate. I gave Scoot a tough review back in early 2019, but that was pre Covid and it was a long haul from Singapore to Berlin. I'm still of the opinion that for long haul you need a modicum of comfort. For this flight though, less than 2 hours from Singapore to Bangkok, I can't fault Scoot. Good job. I came from Melbourne to Singapore on SQ, on an Airbus A350, so I can make a immediate comparison with the Boeing 787. I prefer the 787, the cabin feels more spacious, the wing is more elegant.

✅ Trip Verified | I sought to change my return dates a few times prior to flying. Went on to "manage booking" but the webpage led to had "internal server error". This was despite several attempts during the few weeks leading up to my flight. At the actual Scoot counter in the airport I was referred to a staff who unconcernedly insisted that all flight changes needed to be done via the call centre. I had to quickly call before to change, and Scoot's call centre had a lot of disrupting options before I was put through. Finally I got the change. If your "manage booking" page is down, kindly be upfront and notify customers to call your line first. Secondly, do fix that page. I had much better airline service in Africa when some flight changes were needed, compared to what I got from Scoot.

✅ Trip Verified | Sharing my horrible customer experience trying first time to book on SCOOT for a VTL flight Berlin-Singapore for my family (2 adults & 2 kids). During the booking process I was offered the possibility to redeem my KrisFlyer miles to pay part of the fare and I chose this option. Unluckily for me, the payment part went through but KrisFlyer miles redemption part failed due tech issue. After many emails and calls to customer service promising the resolution by end of the day each day, 5 days later and 4 days before the flight I still have an unconfirmed ticket with no assurance that either I will be issued the ticket and miles deducted (non-refundable!) or that the ticket will not be issued and I need to book alternative flights for my family to return to Singapore. Needless to say that during COVID times when approvals, PCR tests etc need to be planned well in advance, this adds additional pressure and stress to already difficult situation.

✅ Trip Verified | This short flight was great. There is no IFE and you have to pre order or buy your food. Food is in small portion and high prized. The crew is very friendly and very professional. Of course Boeing 787 is great but you have to pay for plugging in your electronic equipment (unless you are in Biz). They provide paid WiFi (unless you are in Biz) but is slow that is worthless.

✅ Trip Verified | Scoot insisted on measuring the weight of my personal bag and the luggage, and they did not care how much you are over the 10kg limit, a fine of close to US$150. Squeezing every penny out of their customers. Would never fly them again.

Not Verified | Did not let me remove luggage. Took huge amount of money. Advice: Pay a little more and choose another airline. I booked an extra 30 kg luggage with them. My hand bag which on no other flight was weighed, was like 2 kg's more and they charged an exorbitant amount and threatened me that they will not let me board if I remove the 2 kg's from my luggage now. At that price I could have taken Singapore Airlines which includes meals and has excellent legroom.

Not Verified | Sydney to Athens via Singapore. It was a great series of flights with a stopover in Singapore of about 8 hours. I spent the time in the business lounge at Changi Airport.

✅ Trip Verified | Guangzhou to Singapore. Worst flying experience ever. They charged USD 725 during the covid19 time to profit from those who have to fly and even at this price still without regular luggage allowance. I have to call them multiple times to buy additional allowance for my second piece of luggage and it turned out to be a nightmare. Rep is very hard to communicate, slow, and poor in English. It ended up with I failed to buy proper allowance without knowing it, and I was fined a lot at the airport.

Not Verified | Returning as cheaply as possible Perth to Bangkok. Booked 2 weeks before the flight on 17th, COVID-19 was already disrupting transport, Singapore was days from closing Changi, and Thailand obviously close to closing BKK and I was using visa exempt so concerned. No problem at check in, flight left on time, guess 15% full. I regard Scoot as really too good for a cheapo, seat is same as full service airline, of course no drink, food, entertainment, and only 10kg but I pay to be transported. In Changi told that flight SIN to BKK was consolidated 4 x 320 into 1, so an 8 hour delay, a potential refund was mentioned but no use to myself to be stuck in Singapore. Good flight 320 to BKK about half full and on time and allowed into Thailand, phew! BKK empty, through immigration and in taxi before ETA. Actually better than usual good Scoot flights as flight crew not so insistent of pushing expensive food, coffee, drinks, guess they were all on notice, I wish them well and base my 10/10 of their consolidating my flight as driven by economic necessity. Hope they survive and in a similar way.

Not Verified | We have used Scoot before and highly recommended them previously. Now with our cruise cancelled we have firstly asked for voucher refund to use later this year. As with the uncertainty of travelling this year we emailed for our cash refund instead. No response, we only got "we will get back to you within 10 working days" - nothing!. A phone call to them 1 month later and after 40 minutes of back and forth on hold with customer service we were told no you cannot change it. We asked for reasoning and to have a response in writing as verbal communication was difficult, and nothing .. so disappointing that they treat previous clients this way!

✅ Trip Verified | On our way to Bangkok airport we received a voucher for the cancelled flight home! A new internet booking for 9.000 baht isn’t possible, instead we have to buy an overpriced ticket for 21.000 baht. After buying the ticket they didn’t want to let us fly! We showed an email from the Greek ministery of foreign affairs giving green light for my wife - and they checked us through to Athens. In Singapore Scoot denied boarding to my Korean wife (not me). we tried to show the mfa email, they didn’t want to see it. The boarding staff sent us to Transfer D: „there’s a Scoot office“ taking care of everything and they will help us. But in transfer D there’s just a night staff, who can’t do anything for us and many other Scoot nightmare guests. No service, no food, no water, no help at all. Our luggage is not available - it’s behind immigration . If we go out, we’ll be quarantined for 14 days. The Scoot manager is kidding us: We need a medical certificate, we would get it in a clinic nearby. But this clinic doesn’t test anyone - and the manager should know it. No flight money back! The manager was generous enough to give us the flight to Bangkok instead of Athens. Since march 20 Scoot didn’t refund anything, doesn’t answer emails.

✅ Trip Verified | Melbourne to Hong Kong via Singapore. Scoot cheated me I bought ticket 4 months ago. It consists 2 flights depart on 19 Mar 2020, the 2nd connecting flight is from Singapore to Hong Kong. I checked again iternary on 18 Mar night, this 2 flights were confirmed. But early i arrive airport to check-in, staff told me the 2nd flight to HK has been cancelled and seem they can cancel flight any time with no advance notification and no valid reason. The Scoot manager in Melbourne airport was unhelpful only saying flight cancelled and insist cannot offer alternative/solution, and said no next Scoot flight to HK in coming days, Scoot can take me to Singapore only or can get refund. I paid for the whole journey, Scoot has moral obligation to fulfill Client's requirement or solve their created problem. Strongly advise not taking Scoot despite some cheap sale ticket as cannot compensate your loss in the end.

✅ Trip Verified | Due to severe reduction of flights from Singapore to Hong Kong because of CoVid-19, I could not choose to fly with my favourite: Singapore Airlines, all their afternoon flights have been cut. I was left with the only reasonably priced option: Scoot. For today (Mar 12th), their 787 was deployed, and I was rather curious and looked forward to trying it. I had problems with check in at their computer kiosk, was directed to the assistance counter to complete my check in. The lady was not friendly nor very helpful. Never mind, hopefully the flight experience will make up for it. For today, no meals or duty free will be available to purchase. Instead, each passenger was given a bottle of water and a packaged croissant. I was sat the the so called quiet zone, load factor was very low, they still insisted to sit a lady in our seat of 3, where she could have any other seats (all 3 to herself!), not her fault but the airlines. The thing to do would be to move to another empty to give her more room (and myself), I was not allowed to. I was told due to the virus situation, passengers must not move to any seats for tracing purpose later if necessary. As a result, all 3 of us squeezed onto 6 D,E and F, endured a very uncomfortable flight, inside a 30% full cabin, thanks to the cunning arrangement of the check in agent. I had to take Scoot because I had no other choice, and they did not show me that flying with them had any benefits, besides the low price. 787 usually is very nice plane, but when it becomes a Scoot plane, it looked cheap and tattered everywhere, with very tight seat pitch, cabin crew were so so, doing the bare minimum. I dread to think how people endure long haul trips withe them from Singapore to Athens and Berlin in that same aircraft?!

✅ Trip Verified | Bali to Tokyo via Singapore. I had the worst experience during check in at Bali international airport. I was flying back home using 2 different airlines, no baggage, terminals I fly in is the same I fly out, all airports I fly in have transit zone. The employee of scoot refused to give me my boarding pass cause I did not have visa to Japan, I did not need visa in this case I could easily transfer to my next flight without leaving the terminal. After asking him for a while to verify everything he was just sitting there and replying all the same "I cannot" . I asked to give me my boarding pass only to Singapore and he told me I cant get it as well cause I need flight back and if I buy a new ticket in front of him he can give it to me otherwise I wont get anything and simply losing all my flights. I asked for a manager and he refused to call the manager or somebody, I asked to provide me a complaint form and he refused to do so, he refused to give even a phone call to somebody who knows more then him. All I wanted is to go home and not being stuck in Indonesia. Somehow I was able to get my boarding pass to Singapore from other agent who was very nice an understanding, she checked everything and verified that I actually can get my boarding pass. Thanks to other employee I was able to fly home without problems. As a company who are involved in international flights every employee should be familiar with every aspect of international travels. It is very serious for many people to be where they need to be on time. Please make sure your employees are not refusing people boarding passes and please be more understanding even if you are a budget airline.

✅ Trip Verified | My first time flying with Scoot having read so many negative reviews for this airline. I found a great deal one way to Bangkok and just couldn't resist, so I took a chance. Around 200 AUD one way. Overall my experience was not too bad. If you expect something fancy from this budget airline, you have to ask something, what is important? Is comfort important or simply getting from point A to B? I chose the latter. Most of the time I took a nap while listening to music, so I wasn't in too much discomfort. Leg room was decent. My advice bring your own pillow if you have trouble sleeping on the plane. Overall Scoot did the job. This isn't Singapore Airlines in any manner. If being economical is important for you, give Scoot a try.

✅ Trip Verified | My flight from Amritsar to Singapore was late around 7 hours. None of passengers were informed. End up missing my second flight Singapore to Sydney, at airport I was told that my next flight is after two days. End up buying another ticket with Malaysia Airlines via Kuala Lumpur. Cost me another $1200. Made a complaint, no return my call.

✅ Trip Verified | Taipei to Singapore. Have been calling the Contact Centre for 2 weeks, each day being put on hold for over an hour, to refund my upcoming flights due to the outbreak in CoronaVirus. I informed them that i have travelled through Hong Kong recently and they don't want to help at all. What i get told is that my flight from Taiwan to Singapore i can't get a refund for, but the flight from Singapore to Taiwan i could possibly get a refund. I have logged 3 requests, with supplying all relevant documentation and haven't received any call backs. Instead i need to call every day to find out the process, where i get told something different every day. But at the end not willing to help at all. This is the last time i will consider flying with Scoot.

✅ Trip Verified | I am a Macau SAR passenger who had purchased Scoot ticket flying from Taipei to Sapporo. Due to Coronavirus situation in our Country we were banned to travel to Taiwan by Taiwan Government. We were unable to take Scoot flight to CTS. We requested refund / defer our tickets due to this uncontrollable situation but after several emails we were being informed Scoot will not provide any assistance to this situation. Other Airlines (Air Macau MFM-TPE & Jetstar CTS-NRT ) had accepted our refund request and would process shortly.

✅ Trip Verified | Amritsar to Singapore. Worst experience with ground staff. They were very unprofessional. They stop me for me for carrying extra 2kg. Want me to pay 2100 Rs cash only. Ground staff guy very rude and arrogant. Scoot really need to retrain them. Teach them how to treat customers.

✅ Trip Verified | Sydney to Singapore. We flew Scoot Airlines Scoot Plus cabin. This used to be called Scoot Biz but they changed it because of too many complaints that it was nowhere near business class. It is really a Premium Economy product at a budget price. You also get designated check in, priority boarding and disembarkation. There are negative reviews of the Scoot Biz or Scoot Plus product. You get what you pay for. The ticket price if you are doing a return trip is not much more than economy on full service airlines and much less than any premium economy tickets. The seats are fabulous, 20 inches wide with 38 inches leg room and 6 inches recline just like most premium economy airlines. However, you need to bring your own entertainment or device and can purchase extra wi-fi. You get one meal and drink on this 7 hour flight. Sadly, the food is not great. This is the downside. It is what we would call TV dinner standard and portion size. You can bring your own snacks, no problem but have to purchase their drinks. Overall, highly recommended over any economy or premium economy product, except for the food.

✅ Trip Verified | Singapore to Penang return. Worst Customer support I have experienced with any airline. I had to cancel my tickets due to the coronavirus outbreak. After trying multiple times and waiting for more than an hour on the line I was never able to get through to their customer support staff. Extremely disappointing and poor service.

Not Verified | Hong Kong to Singapore. Scoot refuses to refund me my money after rescheduling my flight by more than 8 hours. I've called multiple times but have been put on hold and eventually not getting a reply. Feels like I've been made a fool. I have also emailed many times and not get a reply. What is happening? Is this a strategy to prevent losses? How can we get a response and a refund?

Not Verified | Krabi to Singapore. I approach the counter staff regarding my powerbank have been confiscated by the gate staff. They put the blame on me as they just told me the powerbank without any capacity on it is not allowed on the plane. And they say its the rule of the Krabi Airport but they never put any indication regarding this until i walk pass the gate staff. Its not fair for me and the counter staff is ignoring me.

Not Verified | Singapore to Perth. Awful customer service. Awful food, so overpriced, but portion so small and Nasi Lemak was filled with sweet sauces rather than actual ingredients. Seat had a missing recliner button, and when I sent in feedback all I was told was they "checked and there was nothing wrong with the seat". Insinuating that I was making things up, instead of giving me the benefit of the doubt. Very interesting how this could be when the button as missing from the seat! I even sent in a photo of the evidence showing the button missing. They ignored my e-mails thereafter even though I repeatedly e-mailed to ask for a follow-up. They clearly do not value customer service, so I will be switching loyalties.

✅ Trip Verified | Flight TR-019 was scheduled to depart from Melbourne to Singapore at 1.20 pm AEST on the 3rd of February 2020. Due to technical issues they made us stay inside the aircraft while they were working on the issue. For the first, one and a half hours to about 2 hours, the air conditioner was not working, when asked the attendant informed they were experiencing some technical issues. Upon seeing passengers uncomfortable and some literally sweating, they called in technician and set it up. The entire process took about 5 hours and we waited patiently only to be told Melbourne authorities had given a red flag to depart and that we are to disembark only to start the process of standing at the counter all over again. We had to go through immigration and back to check in counter. Now the representatives knew there was another flight flying at 10.30 pm AEST and so their priority was to check-in passengers boarding that flight, while leaving 225 passengers (as told) from cancelled flight stranded at the airport waiting in long queues unattended. I had to wait for 5 hours and 45 minutes for my turn (not even exaggerating). Though I was given two options (if I wanted to take the flight), both the options were delayed by more than 24 hours. What is shocking is that there was a similar incident by the same flight TR-019 just a week before on the 27th of Jan 2020 to be exact. They had to cancel the flight due to technical issues.

Not Verified | Singapore to Manila. The flight I never had, due to the Taal volcano eruption I decided the day before to cancel my flight. I had purchased a meal and an extra seat for more space. I was told sorry no rebooking and no refund - nothing so sorry. The Scoot call centre was obviously trained to say sorry and nothing else and offered no more information. To add insult to injury they would not even refund my meal which I never received same with my over $100 extra seating. I have low expectations for budget airlines but this was plain robbery. I will never fly them again.

✅ Trip Verified | I took Scoot on a return flight from Melbourne to Singapore. There's no in-flight entertainment, but this is acceptable given that it's a budget flight. What is unacceptable is the lack of cabin service. On the first flight, I was told by a crew member that no outside food was allowed. This is unreasonable as I have strict dietary requirements and could consume none of the main meals offered on board. None of the other airlines that I have flown with have ever picked an issue with passengers bringing their own food on board. I tried to buy a packet of nuts with my debit card but the crew first rejected my debit card, and asked for cash or credit card (which I had none), without giving any reasons. Only after I asked for the reasons that I found out that there is a limit of $20 spending on debit cards and they are phasing out debit card payments. I'm certain this wasn't made known to passengers prior to boarding. This is terrible for passengers on long haul flights who aren't aware of this limit, on top of the fact that Scoot does not allow outside food or serve water for free. The return flight was dismal. I had paid for a seat upgrade but found out that my seat could not recline as the button had dropped out. This was obviously a problem that the airline had previously known of, as there was duct tape around the sharp edges around where the button would have been. I highlighted this to the a cabin crew and her response was "oh ya, doesn't work. Sorry about that" and tried to walk off! I had to ask if there was a replacement seat, and (of course) there wasn't any in the same seat class. The cabin crew also talk over passengers to each other across the aisles and can come across as quite curt in their instructions / responses to passengers. I get that Scoot is trying to create a young and less formal vibe but there needs to be more courtesy in the way the cabin crew treat passengers. It is honestly quite embarrassing that Scoot is a subsidiary of Singapore Airlines, which prides itself on its high standards of service. I love flying on Singapore Airlines and think that they could do with more staff training for Scoot.

Not Verified | Amritsar to Singapore. I had the worst experience flying with scoot. The staff was very rude. I was travelling with a six months old toddler and instead of showing me some comfort the air hostess behaved very rudely with me. She also forced me wake up my child just so I could find the infant belt she gave me, And warned me that I am liable for the belt. Where as I told her I have not even moved from this seat how can I misplace the belt? But still she insisted on finding it and made me get up from my seat. If I called for food she refused to give and was very loud and rude.

✅ Trip Verified | Flew Scoot from Singapore to Osaka on a B787. For a budget airline, it was good value. Check in online was easy. Seat width is similar to other full service carrier and are better padded than some. Didn’t order the food or drinks, I eat before boarding the aircraft and fill up my own water bottle. Brought a book to read. Crew were friendly. Can’t really complain for the price I paid for.

✅ Trip Verified | Singapore to Berlin. 13 hours long flight, no free water, no free food, no free pillow or blanket, no free entertainment system. Cabin crew. didn't speak English to me, and spent most of the time hidden in back part of aircraft. It's not worth it save of the money.

✅ Trip Verified | Ho Chi Min City to Melbourne via Singapore. We were recommended Scoot by our travel agent (former Travel Agent). Scoot does not have an economy class it's more of a cattle class. There was nothing budget about the cost of the tickets and we were prepared for not having a meal on board but could not believe that not even water was provided. First, we were told that we had to pay for it in Singapore dollars, they then relented and said we could use a credit card ($10 min. purchase). The service on board was disgraceful. Before leaving Melbourne I spent a day arranging additional luggage at a cost of $220 and after numerous phone calls they still could not be bothered to send me confirmation - it was left to me to explain it at the airport. Automatic check-in did not work as it kept telling me that information on passport did tot match E-tickets - more drama as consequently we could not print out our luggage tags. All four flights on our trip ended up running late. It seems that punctuality is not one of their virtues (they don't have any). I have no intention of ever flying with them again and will do everything in my power to dissuade all my acquaintance to do the same

✅ Trip Verified | Singapore to Trivandrum. I missed my Scoot flight to Trivandrum. I opted a wheelchair as I had physical issues. A lady assistant who took me from the Singapore airlines informed that my flight was delayed and that I'll be taken to the correct gate later. I waited for someone to guide me. As no one came to assist me for a long time, I enquired and realized that my flight was on time and I had missed the flight. I spend 24hrs in the airport. They accommodation they gave was available only for few hours. They provided me meal vouchers and next day's flight ticket. I regret booking this trip. I had to call both the airlines back and forth for all my clarifications, which was very frustrating.

Not Verified | Singapore to Melbourne. I purchased onboard wifi for $35 (200MB) but internet wasn’t working. When I got back home I contacted Scoot for a refund. Scoot customer service is worst I have come across. It’s been 2 weeks and they haven’t reimbursed the amount paid. It’s so disgraceful that Scoot takes so long to settle such a straight forward issue where even the cabin stewardess lodged a complaint (for internet issues).

✅ Trip Verified | More than week ago, we had trip from Bangkok to Singapore (B777). Comfort of B777 is like standard, nothing special. Definitely there is problem with mobile and website to do online check-in. This doesn't work for DMK airport in Thailand. We had an situation before take off (on ground) and no one from staff were interested with this. we have been informed now we are starting take off procedure, and it's impossible to get up. My expectation where to get priority help from staff. I had to explain all crew members what was the problem in front of all other people and that was embarasing. I couldn't buy a water due to "sale is closed". My complain to Scoot was sent through website, after more than week I have response: "during take off it's not allowed to use lavatory".

✅ Trip Verified |Phuket to Singapore. Not good enough Scoot. After arriving 3 hours early; were informed of 2 hour delay; approximately 40 mins before planned departure. Budget does not mean no charge! Very disappointed

✅ Trip Verified | Our trip to Athens this month certainly met our expectations. Scoot is a budget airline though you wouldn't know it from the attentive ground crew and the cabin crew we had on our flights from Perth to Athens. The best way to enjoy such a long flight (11.5 hours) is what we did by paying that bit extra and having extra leg room seat or/ exit row. It's totally worth it as there is no reclining seat in front of you and the access to get out of the seat makes the journey so much more comfortable. The only negative was the very worn carpet, unusual as it was a fairly new Boeing 787. The plane left on time in both Perth/Singapore and Athens. We will definitely travel Scoot again.

✅ Trip Verified | Singapore to Sydney. For the most part, this airline does what they say on the box. It's a budget airline so you know you'll get the bare minimum unless you pay more which is fine. I was really disappointed with the meal service, I prebooked a "meal, drink and snack". They gave me no choice of drink and would only give me a 350ml bottle of water which I think is really misleading. The meal was served almost immediately after departure for an 8 hour flight and I was told I couldn't have it later. The flight left at about 0715 and my meal was a lunch/dinner option yet they served it as breakfast anyway. Refusing to give me an option honestly made it seem like they were rushing them out ASAP to get it out of the way since they already had my money, choosing to not care about what the customer wants, and hoping the unnecessarily early meal would lead to me needing a second meal later in the flight. I fly scoot semi-regularly and will never pre-book a meal again as a result. If it's any cheaper to pre-book it's only by about $1-2, so definitely not worth being misled about the drink and then force-fed the second you get on the plane. The stinginess with drinks doesn't even go away in their business class cabin which I've flown a couple of times in the past. They say you get a complimentary alcoholic or non-alcoholic drink, but upon asking for something like a whiskey and coke, you get told that whiskey is one free complimentary drink, so if you want coke it's a second drink you have to pay for! The only other issue I encountered was with the automatic check-in, where it refused to take my bag several times despite it being well within all the relevant limits. However, even with that delay, it was much quicker than with many other airlines so I can't really complain. I can't really fault the airline otherwise, they do pretty good deals and the seats aren't too bad. There's no inflight entertainment but in this day and age, I'd rather download something on my phone. Just ensure you have plenty of power as you'll be charged if you want to use the USB charger in your seat. I wouldn't recommend Scoot for a long journey like Australia to Europe, but for flights up to around 8 hours they're fine, just don't expect much other than a seat and a safe journey.

✅ Trip Verified | Coimbatore to Singapore. Friendly Check-in staffs (the only positive) in Singapore and in Coimbatore. Most unfriendly crew i have met. Our group had traveled with 2 children one 1 year and 10 months and the other 2 years and 25 days old. Since my daughter was over 2 years she was given a separate seat and charged fully (acceptable as she has exceeded the age of the infant) Then during the take off they wanted her to sit separately in her seat and wear a seat belt. The kid had slept sitting on her moms lap as the flight's take off time was only by 12 20 am. The air hostess took her forcefully and put her on the other seat and it was a rough time after that. Then the hostess said sorry and accepted to let her sit with the mother. The same thing happened on our way back from Singapore. The steward tried to put my daughter in the separate seat and she wouldn't sit. there was an announcement from the pilot that the flight will be taken back to the gate if the child doesn't sit in the seat. Luckily she slept for a while and we could lean her onto her seat and managed to put the seat belt over her. During landing the crew (4 of them) came stood around us and made sure they woke my daughter up, made her cry and they tried to forcefully make her sit on her seat. I lost it and asked all of them to move away and i was going to complain against all of them when we landed and did so. Other airlines even though they give a separate seat considering the age (2 years) they accept the baby to sit with the parent and give a extended seat belt. But no empathy here. They introduced Scoot as a budget airline. But it is no way cheaper compared to SilkAir. Travel with Silkair was so pleasant. But Fly scoot such a joke. S$3 for water, S$15 for blanket etc etc. Even the cost is not an issue but the way they treated us was terrible. Sorry this will be my last ever travel with Fly scoot. Wouldn't recommend it to any one.

Not Verified | Singapore to Jakarta. There's no space to put my laptop bag on the top, because already full with cabin luggage. Stewardess also doesnt want try to find out the space. So I should put my laptop bag, my wallet bag under chair, my feet doesnt have space & not comfortable for trip 2 hours. It should be that luggage move to other space and this responsibilities cabin crew to find out.not sacrifice other passenger which pay the same price but got different service. Disappointed with their service.

Not Verified | Wuhan to Singapore. I am very disappointed that since Silkair gave up this route to Scoot, the timing of the flight is terrible and that the price is even more expansive then Silkair, considering Scoot is a budget airline. I wish they could reinstate back to Silkair or at least, use the same flight time slot. Otherwise, I am giving up flying Scoot.

✅ Trip Verified | Ok this short one hour hop from Penang to Singapore, I chose Scoot. Scoot is a low cost airline. I had the emergency row seat which offered good leg space. There is no personal entertainment system on board. Drinks and snacks are for purchase and I pre-ordered a snack pack comprising a bottle of mineral water, pop corn and chocolates for RM45. I did not have any expectations from a low cost airline so it serves its purpose by getting me to my destination at a low price.

Not Verified | Cebu to Singapore. All went smoothly at check in. On entering plane I mentioned it was my friend’s birthday. The cabin crew could not have been more friendly or helpful. I had hoped for a quick mention but they organised a game which resulted in all passengers singing happy birthday. They were wonderful.

✅ Trip Verified | Singapore to Perth. Pay the extra $100 and fly with another airline. It's not worth the cheap fares at all! I was misinformed by their customer representative on my baggage allowance and then charged an absurd amount of $400 at the airport to check my bag all due to their misinformation! No one gets back to me when I call the hotline or send an email requesting a refund. Honestly, just save yourself the frustration and pay a little extra so you don't have to deal with the mess that is this airline.

✅ Trip Verified | Singapore to Guangzhou with Scoot. Awful airline, pre-purchased front seat, while check in and boarding, have been reallocate to very rear seat without being informed. Feedback to customer service, their standard reply was that there was an aircraft change. I am 100% sure there was no aircraft change, since boarding ticket and booking detail were the same in flight no. and plane type. Even more terrible is they only refund after you have lodged a complaint, and was just refunded a voucher!

✅ Trip Verified | Singapore to Sydney. Terrible, avoid at all costs TR2 route, the plane had issues had to exit the plane and reboard another. I'd rather poke my eyes out than fly Scoot ever again. Zero communication from crew. I'd rate this company zero out of ten, but it won't allow it so 1 star it is. Avoid at all costs.

✅ Trip Verified | Penang to Singapore. Seats are slightly better compared to AiraAsia. However, priority privilege such as board me first was not given after purchasing. Flight experience was acceptable for low cost carrier flights.

✅ Trip Verified | Singapore to Nanjing. Scoot is a decent airline when they're on time, but the problem is that they often aren't, or force you to accept changes in their schedule at their mercy. Scoot offer a wide variety of destinations at a very competitive price point using very new aircraft, but the biggest problem with them is that they change their schedule often.

✅ Trip Verified | Our flight TR 465 from Kuala Lumpur to Singapore scheduled to depart on 25 Oct 2019 at 10.20pm was delayed to 11.30pm and then delayed to 12.10am - now they just announced will depart at 1.10am. Do they have any concerns on passengers inconvenience.

✅ Trip Verified | I was notified early in the morning that my return flight from Bangkok to Singapore had been rescheduled from 1700 to 1925. Since there were no updates during the day I made my way to the airport arriving with ample time to spare at 1630. I was shocked to be told at check-in that the flight was further delayed to 2235. Now I have no choice but to waste 6 hours with nothing more than a spurious apology from the ground staff who appeared just as blur as the frustrated passengers. My simple question to the airline why were there no updates after 0530 .. is it not common courtesy and indeed normal procedure to keep passengers informed so that even if they cannot do anything about the delay at least they don't have to have salt rubbed in by having to waste time waiting in a crowded and noisy substandard airport? Treating passengers like rubbish.

We traveled as a family of 4 from Taroko to Taipei for return flight to Singapore on Tue 19th Oct 2019. Due to the length of the journey and the numbers of transits we had to make, we were unfortunately slightly late at check in - just before 3pm, 5min late to be precise. The ground staff refused to let us check in and offered no help and advice on the return options. The male staff who claimed to be the supervisor in charge has the worse possible service attitude - he was aggressive and unpleasant. He is the worst service staff I have come across in a very long time. It’s not clear whether he is an employee of Scoot or belongs to a contracting company. In either case he should be replaced because he is a very negative representation of Scoot in Taiwan.

Not Verified | Taipei to Singapore. A terrible experience with Scoot. Firstly, it not available to online check in Taiwan, yet there is no warning given at the purchase. My flight was at 23:40, I arrived at 22:15, the check-in counter was already closed. There was still 1hr 15 min away from the flight off. There was no way for me to contact Scoot Taiwan nor I can purchase the next flight at the counter. It was the worst experience ever!

✅ Trip Verified | Singapore to Ho Chi Minh City. I realize this is a budget airline so my level of expectation was already quite low. I’ve been flying with them every week for work and the staff, particularly the ones at the ground are one of the worst I’ve seen. Has no organized policy or set manuals- will charge you extra fees randomly or make your life miserable based on how they feel that day. If you complain, they will not apologize nor will they at least try to look into your issue. All you’ll get is an attitude or even worse they may make your life more miserable.

Not Verified | Trichy to Singapore. The flight was delayed 1/2 an hour. The seats were cramped. The food was expensive. The crew was nice, but not motivated. Seats were ok, but not too comfy. But it was worth the price.

Not Verified | So so so bad. Scoot has rescheduled my flight, not once, not twice, not three times but 4 times! I had to skip a meeting and leave one day earlier to make it on time in Singapore. I must have called the customer service 4 times because of the problems they put me through and when I asked for compensation they just told me the usual "you have 3 solutions concerning a rescheduled flight". Didn't even offer an additional suitcase or an upgrade. Just to make it clear, Scoot will provide you with 4 different flights for one day, but will cancel it if is not full and just reschedule your ticket, until there is only one flight a day. Just an advice if you are traveling with Scoot, have your entire day available for them because they will treat their customers as if the only thing they had to do was take their flight. Scheduling is apparently not important. Will never ever ever book with this company again. Not trustworthy at all.

✅ Trip Verified | Singapore to Melbourne. Scoot rescheduled my original flights in October 2019 to an entire day later for Both my outbound and inbound flights. This was totally unsuitable for me so I tried to find a different flight that flew on the same days but there were no longer any Scoot flights. Alternative options would be on different airlines. As I had made my booking through a travel agent, nothing was offered to me, even though I paid the same amount than I would direct. Not even to accommodate me on a partner airline (something I believe would have been offered IF i'd booked direct) and I'm left to bear the cost of something that was entirely on the blame of the airlines. Call Support center staff were not helpful at all and kept directing us to email in (from previous experiences, this never gets responded to on time and help is minimal). I think their customer service is really horrendous and they provide nothing of value when customers are in urgent need. Even as a budget carrier, the very least you could do is train your customer service officers so they know what to do and not shifting the blame elsewhere.

Not Verified | We booked two flights with Scoot - one from Berlin to Singapore, one from Singapore to Melbourne. A lot of things have been missing. We already knew that they won‘t offer us any food for free, but we expected something to drink, at least water. Nothing was given to us on either flight. The staff was unfriendly. It was impossible to close the blinds, so there was light constantly. There was no opportunity to charge your phone for free (only for 5$) and no TVs. If you order a meal for 13€, you only get one dish (very small), a bottle of water or a coke and one dessert, e.g. a friend got a 15g pack of crisps, we got a “Ritter Sport” chocolate. I can accept all of these things for a cheaper price, but I expect to get at least some water. On our second flight, they promised we could fill up our water bottles in between the security check and before going into the plane, but then they said it’s too late and we’ve been in there with nothing. So if you come prepared, you can choose Scoot, but I wouldn’t recommend it.

✅ Trip Verified | The flight I took from Bangkok to Tokyo was a second half from Singapore to Tokyo Narita via Bangkok Don Muang. The boarding process was confusing and disorganised. The aircraft was new and the the cabin was clean. The seat was fairly comfortable but the legroom is average. Luckily, the flight was fairly empty so I got my whole row for myself for sleep (this was an overnight flight). The seat contained magazines, safety card but no air sickness bag. The price of the food and anything else was expensive. The cabin crew were friendly but not motivated. The flight departed and arrived on time. The toilet was clean but very small. Nothing really special in this flight as this is a red-eye flight. Overall, this flight was average and pleasant flight.

✅ Trip Verified | Sydney to Singapore. I found Scoot to be better than some other economy airlines. Check in was quick and easy, the flight was on time, staff and cabin crew courteous and friendly, and prices for on board menus we're fine. A great experience and I will definitely travel Scoot again.

✅ Trip Verified | Singapore to Surabaya. Flight departed and arrived about 45 minutes late. No Indonesian customs forms were provided to passengers, which is unusual. Other than these, it was a usual budget flight with no free food and jaded crew.

✅ Trip Verified | Gold Coast to Singapore. Was due to be traveling to Singapore for just 1 day. Taking my wife’s parents out of the country to comply with immigration laws and then returning to Australia. Everything seemed normal, we booked online and entered all information including passport details and expiry. Arrived at the airport and Scoot said I could not travel due to my passport only has 5 months before it expires. Why did they not tell me this when I entered my passport details onto their website when booking? I could have organised another one in time as we had months from the time we booked the tickets. They told me it is common knowledge and I should have known this and that is is in their contracts. So we lost 3 return tickets and accommodation totaling $3,824.They could and should have their web developers enter a simple script that alerts anyone to this fact when entering their passport expiry date. I do not recommend Scoot.

✅ Trip Verified | Ipoh to Singapore. First time in Malaysia and not sure what expect. At the airport ground staff were very friendly and helpful. On the aircraft again friendly and helpful. If I visit Asia again and need to use an airline then I would certainly consider Scoot

✅ Trip Verified | Jakarta to Berlin via Singapore. On the website it says that it includes a large suitcase (in general) and then that in economic it includes two handbags (I think I remember well). In addition it puts several options of weight: 1 without weight, 2 20 kg (don't remember €), 3 25 kg (don't remember €), etc. Which let me to think that if I carried 15 kg of checked luggage I didn't have to pay, and in fact, I had finally to pay €100. This comment may not show what I try to explain, but if you see it on the website it will be understood. In addition, paying food were shown on the website, and I also thought it would be an extra, because of course, paying your 12h flight ticket, how could it be so they do not give you a minimum of food and drink?

✅ Trip Verified | Singapore to Guangzhou. My first Scoot flight. Not bad to be honest. I had a meal and suitcase included in my ticket. Food did not look great but was hot and very tasty. Cabin crew attentive and friendly. New clean aircraft. Seats not too comfortable but leg room surprisingly good. No IFE for this low cost carrier. For a short haul flight of under 4 hours Scoot was acceptable. It is not like it’s big sister and there is a difference but if price is your bottom line then Scoot may be just the ticket!

✅ Trip Verified | Phuket to Singapore. Don’t take scoot often, But always feel the cabin crew are the best. It’s common that passengers carry heavy luggage on board, although it’s cabin size, but heavier than the allowable weight of 7kg. No matter how full the flight and how full the overhead compartment, they will try to help passengers to put the luggage into the compartment. Suggest all the ground check in counter to check passengers hand carry and weight, when necessary, force them to check in the overweight Luggage.

✅ Trip Verified | Berlin to Ho Chi Minh City via Singapore. Terrible experience. Low-cost airline, but unreliable one. I booked and paid for my all luggage (45kg). Then, when I checked in, the system didn't show my payment for the luggage. I only could send 25kg, the rest I had to handle by myself and keep in Germany and deliver by other means. There was no one from Scoot in Berlin Tegel airport, the check-in staff were from the airport - not from the airline, so they said they couldn't handle that. I showed all documents to them, but they still didn't accept because the system didn't show. I tried bunch of times to call and contact someone from Scoot, but the phone calls were failed (they showed on the website that they serve 24/7, I called at 7am to 7h30 am, I just had only 2 hours before my departure, no one picked the phone). Scoot was so bad in customer service. The first time with Scoot is the last time, in my case. Now, one of my luggage is still in Germany and I have to pay again for other delivery, so terrible.

✅ Trip Verified | Bad policies, needlessly restrictive. Arrived at SGN from elsewhere in Vietnam and not allowed to check in for my connecting flight to Singapore because I was too early. (This wouldn’t be an issue elsewhere in the world, as transfers would happen within a single terminal). So, rather than being able to pass the time enjoyably in the Orchid Lounge inside the terminal, which I have access to, I had to wait for 1.5 hours outside the airport or in the crowded departures hall. Garbage. They have also even further restricted carry-on baggage limits recently. Not serving passengers a glass of water without charge should be illegal. No inflight entertainment to speak of. I’ve flown plenty of low cost carriers (Ryanair, AirAsia, Jetstar, etc), Scoot lands at the bottom of the pile.

✅ Trip Verified | Denpasar to Berlin via Singapore. The worst customer service. I had purchased a roundtrip ticket to Berlin. Later when I noticed that the return flight was not matching with my connecting flight from Nice, I tried to make a change for the next day. When I saw that the change, all of a sudden had a 11 hour layover in Singapore, (unlike the original flight) I called customer service to cancel the return flight all together and purchase my return flight from a different airline. Yet I was still in the "system" . So when I arrived at the airport they would not let me check in unless I paid another $300 for a hypothetical change on a flight which I canceled. Then I was told to call customer service, even though I had been on the phone with them already for two days and they were unable to take the charge out of the 'system". Truly outrageous. Do not use this airline.

✅ Trip Verified | Brisbane to Athens via Singapore. Inexperience flight crew from Singapore to Athens, poor customer service. We experienced several huge turbulence, the worst turbulence I've had. The pilot kept telling us to sit properly and buckle up without further explanation. I traveled with my cousin but we can't check in online so we arrived at the counter before check in open and specifically asked to have seats together, the staff was assure that we'll be seated together but it turned out to be the seats were separated! After I asked to get a fragile sticker to be stick on my luggage, my cousin then asked for one on hers, the staff rolled her eyes in front of us showing her annoyance. Overall, very disappointed first experience with Scoot and will never fly with them again.

✅ Trip Verified | Singapore to Kalibo. I will accept bad services, minimal attention, no inflight entertainment and costly additional surcharges. I cannot accept that Scoot cancelled my flight without notification and keeps sending me reminders to check in. We arrived at the airport, 6 months after planning our 4-day vacation for my friend’s bachelorette party. There we were told something none of us could have anticipated: Scoot stopped flying to Kalibo or Caticlan long ago. What are we supposed to do then? Why did we received multiple emails leading to the actual day calling us to pack our bags and complete online check in. FYI I was unable to checkin online but didn’t thought of it as weird. Those were not the first questions “Scoot” ground staff or even the call center thought of. Their first question to address: “It’s not our fault you didn’t receive the emails we sent! Let us dig for proof.” So it became a contest of proof vs proof. Meaningless and waste of our time. In that time we could have booked a flight to Manila and reach Kalibo by the evening. No, Scoot and their ground staff would like to play a game of “let’s ignore them till they go away”. We were blatantly shunned and no one would attend to us for about one hour while the most responsible person there was busy solving other problems. Even worse, all of the ground staff totally disassociated themselves from Scoot, even as they wear Scoot badges and T-shirts. They told me they cannot make decisions or do anything because they don’t work for Scoot - how blatantly they declared that. I wonder if Scoot cares about Customer Service. I really am disgusted by the poor systems, customer service and resource allocation by Scoot. Please avoid using this airline if you can. I cannot advise you how to avoid the same situation I got into. I hope you have better luck if you must fly with them.

✅ Trip Verified | I cancelled my flights in advance for medical reasons. I had different flights booked with Cebu Pacific and Scoot. After sending emails, hours of calls over the phone, i received one of the refund but the other one after calling again the company and sending emails, never got any response. My flight was Manila to Gold Coast via Singapore. The first one was suppose to be done and then transfer. After calling Cebu, they told me i need to coordinate first with the other company because they are also involve with the transfer. I then called the other company and they told me exactly the same. I need to call to coordinate the refund. 2 months waiting. Never got any answers to my emails after 2 months Even after several follows-ups. I called again in august to know where is my money I insisted to talk to the manager and lady told me they will call me back within 24 hours. They confirmed my phone number and extension +32 for Belgium. So was waiting, waiting and waiting and no one called back. So i called back and again the same. Thats the worst customer service i ever seen.

✅ Trip Verified | Sydney to Singapore. I've traveled with Scoot many times and I understand this is a budget airline and there are many things that are not great about their services even as a budget airline. but the worst thing, in my opinion, about this airline is that because it’s a cheap options, they feel justified to mistreat people. I was unable to do check in online, and I have no idea why because no information is provided. I show up to the airport, there is a huge line because there are only 2 counters open, and there are 3 staffs there doing nothing just watching their phone. I tried to approached them asking if we have to wait in such a long quote even if we don’t have any luggage with us (I actually waited for 2-3 mins with a big distance behind the counter until one of the attendants made eye contact and then asked the questions). She was really not trying to be helpful and wanted to get rid of me saying it’s my fault I didn’t check in online. “But I tried and couldn’t, Can you explain why?”, with a really bad tone she said “I don’t know what is the issue with your device, lots of other people could!!” So I just said you’re not being helpful but thanks and walked away while I heard her saying “and you’re rude and shouldn’t be helped!”” Excuse me?? The whole time I didn’t changed my tone, I didn’t ask for something unreasonable or said anything rude to you. just asking if people without luggage should also wait in line and trying to understand why we couldn’t check online. Scoot staff think because it’s a budget airline, they can treat people however they want and they are not held accountable to anything. And that’s just despicable.

✅ Trip Verified | I travelled from Singapore to Hyderabad on August 1st. I left my bag on aeroplane, hen i informed to the staff through their customer service they didn't even pay a minimum attention and did not consider the issue. The staff was very reluctant about the issue

Not Verified | Athens to Melbourne via Singapore. Worst experience I have had flying. I had an 11 hour flight and I wasn’t feeling very well, I did not have any cash on me but I did have a visa debit. When the flight attendants where serving refreshments I needed a water but they would not accept my card, I told them I wasn’t feeling well and asked for some water and they would not give me any so I had to keep going toilet so I could drink from the tap in there. On top of that my seat would not go back so I had to sit upright the entire flight. I think if the flight is over a certain time for example 3 hours, it should be mandatory to give customers a water/drink at the very least. Very poor service and I will never, ever even consider flying with them again.

✅ Trip Verified | Sydney to Singapore. Scoot are fine for a budget no-frills airline. The seats and leg-room are OK as are the planes. But whatever you do, do not prepay for any "extras", as it's a lottery if you end up getting them or not. I prepaid for numerous extras on a recent trip to Singapore (meals, seat selection) and only got about half of them, resulting in stand-and(& the food was lousy!). It appears their cost-cutting extends to their general administration.

✅ Trip Verified | Scoot is another budget airline which operates from Singapore, and is a competitor of Jetstar Asia. It's affiliated with Singapore Airlines. It pays to pay for board me first, which givers you priority check in to beat the long queue, as well as being amongst the first to board first, so that you may secure overhead locker's space. Service is great, in many ways no different to some regular airlines. The meals however, is an area which they don't really shine. It's ok, just that it cannot compare with Jetstar Asia, which excels in this area. Other than that, everything is just the same, get you from A to B at a reasonable price (but do shop around first). At both SIN and HKG airports, aero bridge is used, which adds value to the flight experience.

✅ Trip Verified | As much as I like and enjoyed travelling with Scoot, this is my worst encounter with their call centre. I’ve been issued with 2 vouchers due to the refund of the seats that I purchased for the past flights. Firstly, I do not have the option to choose refund of cash or refund back to my credit card. Secondly, if I proceed to redeem the vouchers, I have to pay the balance with a credit card, incurring a processing fee of $40, when I can have a choice to pay the balance via PayNow or through AXS machine, having to pay a much lesser processing fee of $4/$6. This is ridiculous!! I called the call centre and all they can do is to apologise for the inconvenience but they cant solve this issue that I am facing. Call centres are suppose to help to solve and reduce the problems that passengers are facing but I’m appalled that “sorry” is the only solution that Scoot can provide. Very disappointed passenger.

✅ Trip Verified | Sydney to Berlin via Singapore. They denied me to fly and would not make any concession to rebook me, losing me not only their cheap flight but all the connecting travel. I have traveled twice to Europe in the last 16 months using my passport that was water damaged on a hike in New Zealand two years ago. No immigration offices in New Zealand Germany England Italy Sweden And Australia have flagged it and the officious duty manager would not let us check it with the anyone in immigration. I understand the airline can get in trouble if they let a damaged passport get through. But on return to Canberra where I thought I would have to apply for a passport from scratch because it was so damaged, it was fine for just a renewal. We were not the only people having problems we watched a family brought to tears by one of the other booking agents. No food, no water, no service, no power,no Tv, no blankets,no pillow, no baggage, no care. No flight for me.

Not Verified | I booked my flight to Kuching from Singapore and this is not the first time I’ve flown with scoot. Don’t expect good service. We arrived at least 3 hrs early, asked if we could be moved to the front a little bit and got a front seat. Everything went well until they’ve decided to take that back and moved us 20 seats to the back with a condescending tone in front of all of the customers shouting whether we’ve paid for the front seat or not. So regardless whether I’ve purchased this seat or not, I’ve still paid for my ticket.

✅ Trip Verified | I booked a ticket Bangkok to Singapore return at the same time from the Scoot website. As I normally do I checked the spelling of my name and the dates to make sure I hadn't made any mistakes and then paid by Visa. I checked to see which airport it flew from as there are 2 airports in Bangkok, most low cost airlines fly from Don Meauang Airport but some are located at Suvarnabhumi. I noted that this flight took for from Suvarnabhumi Airport. What I didn't check was the airline that the return flight landed in. This turned out to be Don Meauang. Yes, this was shown on the itinerary but I think it's a bit misleading. I never expected it to be a different airport and from reading complaints online a lot of people are thinking the same as me. I ended up having to pay for a taxi at Midnight on the return date to get to my car (40 minutes away). When I called Scoot to complain they were polite but said that it's my responsibility to know which airline the flight arrives at. Needless to say I'm not pleased by that type of response and Scoot will now be my last choice for air travel. They can't be trusted.

✅ Trip Verified | Kansai to Singapore on 2nd July. If you like a great dose of uncertainty before you fly, then Scoot is the perfect airline for you! For a 19.35 flight, we found out our flight is delayed 1hr 40 mins! Before the gates open, we get another surprise delay again!

✅ Trip Verified | I have taken Scoot multiple times not because they are fantastic but due to the affordable cost. The staff were generally grumpy and unpleasant on both flights inbound and on the return. To sum it up: Scoot is the equivalent of Ryanair in Asia. I napped most of the outbound flight and did not eat or drink. My seat did not recline. I was hungry on the return flight and the staff got angry when my contactless card was declined, and prodded me to hurry up as I went through my carry on backpack to fish out my wallet for change- only to fall short by 10 cents and I had to pay in USD. I apologised and the attendant muttered something under her breath, dropped my items down on the table even as I said thank you, she walked away in a huff. Terrible customer service. The crew only cleared trash 30 minutes prior to landing so I was forced to sit with my box of pot noodles and soiled napkins for a good 90 minutes after eating. In addition, the staff kept barking out orders on the PA saying no outside food is allowed. Are we children in elementary school? Ugh. Overall, terrible service.

✅ Trip Verified | Singapore to Jakarta. Plane left and arrived on time. The bare-bones facilities were not much of an issue on this short flight, so unlike on long-haul, Scoot was fine for this journey.

✅ Trip Verified | Plane both left Berlin and arrived at Singapore over an hour late. As bare-bones a budget flight as they come. Seats thin, stiff and uncomfortable. No debit cards accepted on board so couldn't purchase anything. Not even shared monitors to show the plane's progress on such a long-distance flight. Even to watch the paid entertainment program you must download an app and watch them on your own cell phone or other device. The only positives: ever-present polite Asian crew and generous free hand luggage allowance.

Not Verified | Melbourne to Denpasar via Singapore. This is a budget airline so you get what you expect. In saying this, all flights were on time, departure was easy and carry on allowances are 10kg instead of the usual 7kg. Seats were ok, except no head rest, which you have to pay extra for. You also had to pay extra for food, water and any other beverages. Inflight entertainment was also at an additional cost as well as a blanket and pillow. You pay for a seat and that's literally all you get. Seats on the Dreamliner had better than average leg space however flights on the smaller A320 plane (DPS- SIN) were very tight. I would fly again for short haul flights, but i think for an 8 hr flight I need a blanket, meal and some sort of in flight entertainment included.