✅ Trip Verified
| Gatwick to Dar es Salaam via Kigali. We had a very good experience with Rwandair - new plane, ample seats and leg room, all drinks were free including alcohol and staff were friendly and polite. On baggage checkin, a novice member of Gatwick’s baggage handling staff, accidentally pressed the button to send one of our suitcases onto the conveyor belt without any tags or labels on it. Disaster we thought but were reassured that it would very quickly be found. After several enquiries as to its whereabouts, we found ourselves at the gate about to board, still without the missing case. We didn’t want to board the plane knowing it was here at Gatwick, but were approached and reassured by staff that he would make it his personal mission to find the case. He gave us his card and we decided that email would be the best method of contact. We arrived in Dar es Salaam where we had an email from him saying he hadn’t yet found the case - our hearts sank as we felt there was little chance of finding it. We had one night in Dar, then caught the ferry over to Zanzibar, where we spent another night in Stonetown. That morning he emailed us to say that the case had been found, sent on the first available flight to Dar to then be forwarded by air to Zanzibar airport where it would be arriving at 4pm that afternoon. We couldn’t believe it! So, thank you Rwandair, we have sung your praises since coming back home because it was the personal touch that set you aside from other reputable airlines. We would very much enjoy flying with you again and would highly recommend this airline to anyone considering it. No need to worry, they’re brilliant - go ahead and book it.