Rwandair

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 58 reviews
5/10
No Skytrax Rating
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1/10

"our baggage has not arrived"

(India)

Trip Verified | Mumbai to Kigali via Dar es Salaam. The staff service was good and the flight in good condition, that's the only good part. When we landed in Dar es salaam we came to know that our baggage has not arrived and we would have to wait longer. Not only that non of the passengers who were traveling with us from Mumbai received theirs. On further enquiry came to know that they have failed to board the luggage of all the passengers traveling from Mumbai. Really disappointed. It's been a day and since not got any information regarding the same. Will never travel with Rwandair nor would I recommend this flight to anyone. Customer service and communication pathetic.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Kigali via Dar es Salaam
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"disaster for night flights"

(Vietnam)

Trip Verified | Flew on a narrowbody B737-800 at midnight on 2 March 2019 from Kigali to Dubai. Direct flight (in contrast to fly opposite direction). This aircraft has no lie flat seats which is a disaster for night flights. I purchased the ticket in faith of their refurbished A330, but they made an equipment change obviously due to low load. Check-in online is a joke and waste of time: after filling some 7 pages with info online they eventually laconically inform that “check-in must be done in Airport”. Worst: landed in T2 in Dubai, which is a messy LCC terminal and fought my way to T1 for onward flights. Homepage misleading and systematically hide info on booking class. Even their most expensive bis-ticket give only few miles which furthermore only can be used on Rwandair. Lounge in Kigali is fine but they have blindfolded all windows with tape to deprive passengers any view of tarmac which is painful, embarasing, and a misunderstood security issue. Luggage checked in to next destination only, thus had to fight again in Dubai for further luggage transfers. These 6 issues deprives rating 6 points of 10, leaving us with a poor score of 4. On the brighter side is the nice atmosphere onboard, great traditional Rwandan decorated interior in business cabin: FA’s were great and well caring. Champagne and welcome drinks provided. Menu cards and drink lists provided. Sparse supply, e.g. only one kind of beer and only two dishes offered for supper (only 2 options). The food was only passable but plenty. Breakfast of poor quality. Punctual airline with stunning, tall statured FAs. However, their flight equipment is limited and they are not attached to any airline alliance, thus miles earning is only for their Dream Miles Program, which is very stingy with miles even for full fare business tickets. Will chose Kenya Airways and Ethiopian in future despite detours (over NBO or ADD) as they are considerably cheaper and mostly have a better product.
AircraftB737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKigali to Dubai
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Amazing cabin crew"

(South Africa)

Trip Verified | Amazing cabin crew, let me just say. Very attentive, funny and helpful. Very rarely do I see the cabin crew, literally, helping every single person to put their baggage in the overhead compartments. Very friendly wake up calls for food or landing! Very efficient with handing out meals and drinks, and didn't run out of anything, that I know of, on the flights. Seats were spacious and comfy (easily comparable to other big-name airlines). The Rwanda airport isn't impressive, but does offer free wifi and it seems like all connecting flights are only there for a very short layover (mine were 1 hour 19 minutes and the other 2 hours). Prompt boarding times! And every flight we landed roughly 10-30 minutes earlier then we were supposed to. I don't love the flight route, due to there being so many stops along the way, but definitely budget friendly, so can't complain over all.
AircraftBoeing 737 and A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCape Town to Dubai via Harare, Kigali, Mombosa
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin crew were attentive"

(Cameroon)

Trip Verified | Dubai to Libreville via Kigali. Was comfortable with flight as cabin crew were attentive and available. Clean and arranged flights all the way through. Didn't enjoy transfer at Kigali however as Airport was not as organized as flight.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Libreville via Kigali
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Poor communication all round"

(United Kingdom)

Trip Verified | Harare to Gatwick via Kigali. Worst airline ever. Problems after drones at Gatwick in Dec 2018, some of us were more or less chased away and others later put in hotels. No back up planes to clear backlog which meant we flew 4 days late with little communication. Flying back to UK - stuck on a hot plane which was being fixed for 2hrs, no water given after asking, terrible comms. The sad and most incompetent thing is eventually we were asked to disembark only to be told to sit down after getting our bags from cabin compartments. The only apology for this or news of why we were delayed was on reaching Kigali. Rushed to catch connecting flight - cant understand why the security gate is where it is for connecting customers at the airport. Arrived - our fragile parcel was well looked after but our bags were ripped, dirty (very dirty, oily dirty) and unrecognisable. Poor entertainment choice especially for kids. Poor communication all round. They will get you there but you will be very frustrated to the extent of being grateful that you made it yo destination. Never ever will i use this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHarare to Gatwick via Kigali
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"I'd recommend this airline"

(South Africa)

Trip Verified | Cape Town to Harare. Rwandair recently started flying directly from Cape Town to Harare and the convenience made me book them. This airline is surprisingly good; an up and coming African airline which we'll be sure to hear more of in future. The cabin interior is spotless and all staff friendly and efficient. The inflight catering and entertainment are average. I've flown this route a few times now and they seem to have a problem with delays of over an hour each time on this route whenever I've flown. Advance communication of delays were lacking each time. Overall, I'd recommend this airline if you're on a budget and don't mind the occasional delay.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCape Town to Harare
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst airline ever"

(United States)

Trip Verified | Cape Town to Harare. Worst airline ever. Flight was delayed by 4 hours. Later heard from friends that their previous flights with this airline on the same route had also been delayed, so it seems to be the standard with this airline. Happy to say I will never fly this airline again anywhere and would say to anyone who would like to know, fly at your own inconvenience. Extremely disappointed and lost customer. I give them a well earned zero out of ten.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCape Town to Harare
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Aircraft very well maintained"

(Vietnam)

Trip Verified | Aircraft very well maintained. Terrible to make transit transfers in DXB, had to struggle in the middle of the night with busses from T1 to T2 where there is always check in chaos and no signage nor separation of airlines. Had to insist on lounge access as the check-in counters could not care less about passengers. Was granted access to a sub par lounge in T2 called Marhaba. The bar sections was for smokers also so air was hazy. Poor boarding services: at gate on time but then shuttled around by bus for ages after waiting in the bus for 20 Minutes before it took off. Onboard nice atmosphere, great decoration of business cabin, great FAs, and good good caring. However, no menu cards nor drink list - sparse supply. Food acceptable and plenty. IFE worked well. Seats very nice and spacious, I slept well. Got dinner at night and got a full breakfast from Mombasa to Kigali. Good airline, though not attached to any alliance. Ticket not cheap, otherwise could have rated 8/10.
AircraftA330-200
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDubai to Kigali via Mombasa
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"not a bad airline"

(Kenya)

Not Verified | The routing was Nairobi-Entebbe-Kigali-Lusaka-Johannesburg. Crazy itinerary however a good deal in terms of ticket price. First flight from Nairobi to Kigali was satisfactory. A330 from Kigali to Lusaka and Jo'burg offered lots of comfort with hot breakfast and hot snack served later. IFE was pretty pathetic on flights where it was available and otherwise non existent. On the return a terrible sandwich was served followed by a hot dinner. Overall not a bad airline, the cabin crew were very friendly. However ground services staff seem to be overwhelmed (especially when we flew the A330). Check-in was very slow both in Nairobi and in Johannesburg (Was told I was not on the list when arrived at JNB for Check-in!) and all except two departures were slightly delayed without any explanation or any information given. Good airline if you're trying to save money.
AircraftBoeing 737-700/800 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNairobi to Johannesburg via Kigali
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"airline could be a good option"

(United Kingdom)

Trip Verified | Gatwick to Kigali return, with a stop in Brussels each way during which you stay on the plane. I was astonished at how good this airline was given prior experiences of African airlines, it is as good as the better European airlines. The planes seem to be pretty new (ours was a 2 year old Airbus A330). The seats were comfortable with plenty of leg room even in economy. The food was pleasant which is always a surprise on any airline in economy. The cabin crew were very friendly and professional. The return flight was on time and whilst there was a short hour delay outbound this was due to the ongoing air traffic control shambles in Europe this summer, not the airline. The only hiccup was a lost bag on the way back but this was resolved efficiently by the airline despite a complex onward itinerary - and the Gatwick luggage desk said it was extremely rare to have lost bag on this airline suggesting it is not a systemic issue. A final point, although we were not connecting in Kigali, many passengers were. They appear to hold onward flights in the event of delays so as a connecting option for various African destinations this airline could be a good option.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Kigali
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes