Precision Air

✅ Trip Verified | Abysmal customer service. Cancelled and late flights. Use Air Tanzania who are government owned and have much newer aircraft

Not Verified | Possibly my worst experience of an airline in nearly 50 years of air travel. I suggest booking with any other airline! If you have to fly with this company, do not check in any baggage because it is unlikely to arrive at your destination when you do. Two flights within a week and both managed to "lose" my bags - on the second flight, no luggage at all was carried for any of the passengers. Customer service is extremely slow and totally disinterested - it's probably not even worth complaining!

✅ Trip Verified | Totally unreliable airline. Non-existent customer support. Frequent delays. This time four hours. Missed our onward international flight from Nairobi.

✅ Trip Verified | Booked Precision Air via Travelgenio and paid extra to be able to change dates. When I requested to change dates both precision air and Travelgenio are asking me to pay a penalty more than the cost original ticket. They don’t want to refund or adjust dates. Will never recommend both or fly them in the future.

✅ Trip Verified | 3 cancelled flights in 2 weeks, completely unreliable. We had to book an alternative with another company and asked for refunds. None received yet and have no hope that we will.

✅ Trip Verified | Bad customer service. I ended up not boarding after rebooking my international flight. I emailed customer service a couple of days later for a partial refund. Initially I was pleased after I received a quick response. I was told I was to receive a refund but had to wait about 3 weeks for them to process it. I emailed them 4 weeks later after nothing had happened and two times later on. I neither received any response from them nor got my partial refund. Honestly, I call that stealing.

✅ Trip Verified | "Kindly be advised that your flight PW436 on 13th September from Dar to Kilimanjaro has a delay. New departure time is 18:10hrs, arrive at 19:30hrs. We apologize for any inconvenience caused". This is the mail from Precision Air, 7 hours waiting for the next flight, thanks, no more!

✅ Trip Verified | I travelled with Precision Air on the 8 July 2021 from Nairobi to Zanzibar and unfortunately I had a terrible experience. Upon landing in Nairobi my connecting flight to Zanzibar was cancelled and I had to wait more than 12 hours at the airport. Upon arriving in Zanzibar my luggage was damaged and got broken into and had items stolen. I’ve emailed Precision Air numerous times since the 9 July with all my details and to date no one has assisted me. Today is the 30 July 2021

✅ Trip Verified | Precision Air: anything but precise. We had a terrible experience with Precision Air. On January 16, 2020 our 10.30 am direct flight to Zanzibar was canceled without explanation. We were told we would have to wait for the 1.30 pm flight to Dar es Salam then take a second flight to Zanzibar. There was no compensation offered for the delay or for substitute flights, which were less expensive than the direct flight we had paid for. A few of the passengers were given a second boarding pass for the leg from Dar es Salam to Zanzibar but we were not and also a few other passengers we spoke to also didn’t receive a second boarding pass. We spoke to gate agent twice, but she insisted that we were staying on the same plane in Dar es Salam and continuing on to Zanzibar did not need a second boarding pass. On board the aircraft both the pilots and the flight attendants assured us that the plane was NOT going to Zanzibar we would have to change planes in Dar es Salam. One flight attendant told us our transferred for us and the other flight attendant told us that we would half to pick it up and transfer it ourselves. In total, we lost a day of our vacation and the cost of the more expensive direct flight which we were denied access to. I contacted the airlines before posting this and received no response. We will never fly Precision Air again.

✅ Trip Verified | Zanzibar to Dar es Salaam. One thing I liked was that we were loaded by 0610 and departed even though the flight was not scheduled to depart till 0640 but when we arrived into Dar my bag had not been loaded. Why leave early without the bags? They had another flight arriving around 9 pm, but I was scheduled to depart back to the US at 10 pm. At 915pm I called to see if my bag had arrived, which it had so I requested them to get it on my flight. They advise they would not, that I would need to come and get it. I advised there would be no way that I could come and get it and get back through security before departure, they still refused to transfer my bag. Fortunately, I was traveling in business and was in the lounge. I advise the lounge that Precision refuse to transfer my bag, so they tried, with no success. The club then escorted me to the terminal to get my bag and then escorted me onto my aircraft with 10 minutes to spare. It had been very stressful and if I had been traveling in coach would probably never had seen my bag again. I have never experienced such bad service. It would be one thing if it was a cheap flight, but I paid quite a bit for that short 20 minutes. There are other flight options. Anyone else would be better.