Precision Air

Booked a flight from Moshi to Zanzibar an additional baggage (diving equipment) was registered in advance with 18USD/baggage according to the rules of Precision Air. Tried to check in as one of the first passengers at 8am but the incompetence of the staff was unbelievable: they didn't know the rules and charges was shown by us on their website they kept us waiting and uninformed they destroyed our boarding cards our reservation for this flight was cancelled by the staff we were booked on the next flight and had to change the airport (Arusha) and pay the shuttle by our own (80USD). We had the same discussion at Arusha airport flight was missed again we called Precision Air Germany to help us at 4pm they booked us on a third flight and finally we paid only 18 USD/baggage lost a whole holiday and had a lot of trouble. Never ever had such an incompetent unfriendly and impertinent behaviour of airline staff.

Not very precise I'm afraid. JRO-Zanzibar flight was delayed first by the fire in Nairobi. Airline was prompt and efficient with updates. However after 4.5 hours it became apparent there were other problems with the airline itself. Luggage was not loaded as my friend watched from the departure lounge as they didn't empty the baggage cart. Upon arrival in Zanzibar ground staff were very unhelpful refusing even to say if there was another flight expected in that day. Luggage finally delivered next day but I believe it had been sitting there over night. Return flight Zanzibar to Addis Ababa and Addis to JRO. First leg departed on time. Second leg was 4.5 hours delayed for a 70 minute flight. No explanation from ground staff. Updates not given until 10 minutes after each rescheduled boarding time. Not impressed. But it's the only game in town. Not recommended.

Recently booked on a flight from Dar to Zanzibar. Discovered at the time we were supposed to board that the flight was delayed 2 hours. I have no problem with that but no information was given and the TV's still showed that the flight was scheduled to take off on time. Then they started to say that the flight will take off in half an hour well it took another two hour and we had to go and find out ourselves. Several passengers were extremely upset so we asked to see the station managers who refused so we had to go and find him instead unbelievable. To add injury to insult when we finally boarded the plane was standing idle for 30 minutes because they had loaded luggage belonging to people that were not onboard. The only person who apologised over the situation was the Captain. I have never encountered ground staff so useless. The plane was nice and new though.

I had just finished a wonderful 15 day safari of Kenya and Tanzania and my flight by Precision Air was confirmed as leaving at 1.10 pm on Sunday 26th May to catch my connecting flight back to Australia. I discovered on Saturday evening 25th May that I had been put on another flight leaving at 15.25! There was no way I would ever connect for my flight back home. Thankfully I checked online and first thing Sunday morning with the help of hotel staff was placed on a 10.30 am flight and had to rush to Kilimanjaro Airport and then sit at Dar Salaam airport for 5 hours waiting but at least I caught my flight back home. No one was advised of the flight change and being a solo traveller it was a very stressful experience. I would never recommend Precious Air to anyone.

Had a flight booked from Entebbe Uganda to Zanzibar via Dar es Salam. Precision Air told us late in the evening before the flight the next day they had cancelled the outbound flight and were planning to re-route us via Nairobi but a day later. Precision Air staff at the airport in Entebbe were very helpful and they did put us up in a very nice hotel. However Precision Air then also cancelled our return flight. Since we were without internet we found out when we arrived at the airport in Zanzibar that our flight had been cancelled. Sent to the Precision Air office which was closed and nobody answered on their phone. Eventually helped to get us on an alternative flight via Kilimanjaro.

We arrived just under an hour and a half for our flight from Zanzibar to Nairobi where we had a connecting flight to the UK. After security at the check in counter we were told we were 'late'. The manager refused to let us go through to departures. A co-worker whispered that the plane was full. After a lengthy discussion with the Precision air manager we missed the flight had to stay overnight in Stone Town with zero help offered by Precision.

We have been flying with Precision Air twice this year from Zanzibar to Mbeya return and last year Dar to Mtwara return. And we are very satisfied good information no delays luggage handling without problems. So we plan to go with them again!

9th February ZNZ to DAR. Flight delayed 30 minutes without giving any information about it. Same day flight from DAR to JRO was delayed for 80 minutes due to "technical reasons" - from the cockpit the information was again "conditions that we couldn't affect". So if you use Precision as your carrier plan a lot of extra time especially when you have connection flights.

JRO to ZNZ on 2nd February 2013. Flight scheduled for 5.50pm and delayed for more than 2 hours due to 'technical reasons'. Information from the pilot was 'conditions that we couldn't affect' which made it even more strange. Delays seem to happen quite often on flights from/to JRO/ZNZ/DAR regarding some talks I had with other travellers.

Many flights on Precision Air over the last 7 years. Aircraft clean and staff helpful. I have occasionally experienced short delays but nothing compared to my experiences in the USA. My only complaint is several recent experiences with petty theft from baggage flashlight spare mobile phone pocket knife etc. Probably more an airport issue than the airline.