Onur Air

Outward flight to Antalya on 4th November was basic but fine with helpful friendly crew and sufficient though not extensive leg room so as not to make the flight uncomfortable. As this was a budget flight had no reason to have any higher expectations I also had no reason to believe the return flight 4945Y on the 11th November would be any different. How wrong I was had we known in advance I would have paid extra for seats near the exits with more legroom as when we boarded the return flight there appeared to have been more rows of seats squeezed in to the aircraft leaving insufficient legroom such that it was impossible to even slip your legs under the seat in front properly to stretch them out. I am of average height but had to sit twisted in my seat initially. I started to get an aching pain in my left side so had to stand for a large part of the journey. The staff seemed indifferent and eventually a lady kindly offered to let me sit next to her in an 'exit' seat for about the last 45 minutes of the journey. I am also a coeliac and on the outward flight the staff could not have been more helpful and provided me with more than ample replacement complementary food for the roll offered to the other passengers. Unfortunately when I advised the staff on the return flight I could not have the roll due to my condition she took it away but I was offered nothing further than a cup of water. This may well be due to language difficulties causing a misunderstanding though the staff did seem to speak excellent English but it only further soured the experience. The holiday itself could not have been better but it was spoiled by the return flight. I could not recommend this airline.

Flew last month from IST to AYT. The flight was delayed over 1 hour without any explanation we were stuck in the departure lounge waiting for the bus to the plane for a long time with no explanation. The plane was hot the seat were cramped the attendants were rude. Served a cheese sandwich. The ticket was more expensive than competitors on the same route.

Airline too cramped for a 6.5 hour trip from Northern Cyprus to Stansted. It must have been hell for tall people.

Doncaster to Dalaman. We went on a flight to Turkey on Onur Air and I have to say the flight was like a Ryanair plane but Turkish. The plane has the worst leg room your could imagine. My farther had to stand up for the whole flight as the leg room was uncomfortable to sit in. The attitude of the crew was very bad as they were rude and looked like they had a sour face at the passengers. Although on the way back to Doncaster the crew were not as bad and were polite. The captain never said anything to the passengers like saying thank you for flying or coming out at the end of the flight to say in person. In conclusion I would not recommend this flight to anybody especially tall people!

Flew with this airline September 2013 from Manchester to Northern Cyprus with a stop in Turkey. Very uncomfortable as hardly any leg room and narrow seats. This was a problem since total time on aircraft was 6.5 hours. Staff were unsmiling and offhand. Definitely wouldn't fly with them again.

Dalaman to Gatwick September 2013. Awful airline would never use this airline again cabin too warm attendants very unhelpful drinks very expensive! We hit turbulence coming into Gatwick would of been nice to have some reassurance from the pilots but we did not hear from them throughout the flight.

Dalaman to Doncaster in August 2013. Flight delayed 2 hours no reason given to passengers. Plane was an A320 and was looking rather tired inside the cabin it still had arm rest ash trays. Cramped seating with very little leg room Inflight service came around and I purchased a can of coke at 3.80 euros. I would avoid at all costs as the staff were rude and spoke very little English. Having said all the above the flight was trouble free and we landed safely in good time. Onur really do need to sort its customer service and their pricing of food and drink if it was reasonably priced people would buy it. Think before you book or buy a ticket with this airline.

Could not fault this airline. It was very good and left on time coming back from Dalaman but going out it was 40 mins late from Manchester. Return flight was very good took off and landed on time very smooth with the captain informing us about the route we would be taking and at what height all in English which was very good for a Turkish airline. The seats and cabin were very clean and tidy not even some British carriers can do that.

Flight from Dalaman to Gatwick on 14th August 2013. Very pleased with the service staff very helpful and friendly. We will definitely fly Onur Air again.

Dublin - Izmir / Izmir - Dublin. 3rd - 17th Aug. Turkish version of Ryanair! Very cramped seating. Hot stuffy plane. Extremely rude cabin crew. Accepted a currency from me for a cup of tea and came back 10 mins later telling me I lied about the currency - sterling issued by The Bank of Ireland apparently isn't accepted. I explained that I only had that money with me - spent the next 2 hours of dirty looks and muttering stuff. Seat covers coming off half the seats. Incoherent announcements on flight heavily accented and sound of speaker was too hard to understand what was being said. Seats tilt back so far that if you don't have your seat tilted back you have about 5 inches to yourself. Food and drink selection poor and price very expensive 4 euro for cup of tea and 3 euro for water. Never again!