Onur Air

Outward from Gatwick to Bodrum Turkey no problems coming back worst cabin crew I have ever encountered 2 hours into a flight that was delayed for an hour with no apology before drinks are offered no idea on exchange rates customers overcharged. Asked to speak to purser and all of a sudden no one understood what I was saying. The cabin crew need urgent customer service training a disgrace to the airline industry.

Travelled on the 1st August 2014 from Gatwick. From 1st arrival no one at the airport knew where we had to check in. Plane was running late by an hour with no staff available. Upon getting on the plane the seats are the smallest most uncomfortable I've ever sat on. The staff spoke no English and were very rude. The flight home from Bodrum was the same with a 1.5 hr delay. Would never fly with them again. I'm angry that a big company like Thomson even put us on them in the first place. Just to finish the food and drink with a can of coke at £4 is the most expensive I've seen.

Used the Stanstead to Ercan route and returned a week later. Although I can have no complaints whatsoever about the crew or the flights I have strong reservations about the very cramped seating on both journeys. I am just over 6 feet tall and found myself in considerable pain from having little or no leg room. Although it was not the airlines fault the return journey was made worse by taking over 105 minutes in line waiting to check in at Ercan whilst staff hand wrote the boarding passes and luggage labels. It left us with barely 10 minutes to shop before rushing onto the aircraft which then spent over an hour on the ground in Turkey. As it was an early morning flight over 200 disgruntled people finally left the cramped plane. I had a great holiday in a Northern Cyprus but would never want to repeat the experience of bad seating and rubbish checking in procedures. I will look elsewhere in future.

After reading the reviews I decided I would purchase extra leg room seats as we were only flying return flight with them which I did on the required 20 days before departure. At check in on the return flight from Dalaman there seemed to be some problems as each passenger checked in. When it came to us I showed the check in staff the invoice for our pre paid extra leg room seats only to be told that these seats had been given to other passengers with no explanation. It seemed after speaking to other passengers that their extra leg room seats had also been re-sold. We spent the four and half hour flight in very cramped seating and if it meant never going away again I will never fly with Onur Air again.

Return flight from of 4.5 hrs Dalaman to Manchester. Major disruption from a large family during the flight children screaming and fighting parents unable to control their young teenagers. It was plain to see that other passengers were getting very annoyed but all wondering what to do should they intervene and probably get into some form of altercation with the dysfunctional clan. The flight staff became aware of the problem but did absolutely nothing about it overlooking it even when I made a comment to them as they passed by serving drinks. It was a thoroughly unprofessional act by the Onur inflight crew ignoring this totally unacceptable behaviour and causing a very uncomfortable journey for those sitting nearby. What is Onur's policy on bad inflight behaviour? The staff certainly didn't know as I asked them on my way off the plane. I wonder what the cabin crew's response would have been if passengers had taken things into their own hands to sort out the disorder? After discussing this situation with friends and family it would seem that this sort of bad behaviour is now very common on board flights. Airline companies need to clarify what is acceptable onboard and dish out appropriate sanctions for those that are disruptive and disorderly.

We flew from Manchester we were late boarding and no explanation as to why. When we had boarded we were left on the plane for 45 minutes before taking off. The inflight staff were unhelpful and quite rude. When the food had been served they started selling cigarettes and other items without clearing away the food packages. Passengers were left taking the cartons to the staff areas themselves and staff were reluctant to take them. The staff were disorganized and kept pushing past passengers as their trolleys did not seem to be adequately stocked. For some of the time there was no water to wash your hands with after using the toilet facilities. When we landed in Turkey the staff changed and they were somewhat better. The return journey was less stressful but still had its problems. We boarded slightly late. The Pilot explained that we had to refuel and the staff were changing over. It became obvious that something was wrong and we were advised that a tyre needed changing and we had to disembark. We were ferried onto a coach dumped in the airport and then after thankfully a 45 minute wait we re boarded and continued our journey. Thankfully without any further disruption.

We flew from Stansted and got there early to book extra leg room. My husbands tall and requires this! For three months both Thomas cook and ourselves have been trying to book extra leg room with this airline! The telephone number published isn't answered and the system throws you out repeatedly just when you think you are nearly there and are about to pay for seats. Journey to Antalya was great as a result. Our return was a nightmare. Once again we got to the airport early. Paid for row one 4 seats at 20.00 per seat. Fine if that's what it takes to be comfy. We were happy. When boarding our seats were changed to row 2 but we had paid for row 1. They said sorry but these had been pre-booked. This service didn't exist. As a result we waited for our refund and my husband flew in the tightest space possible. His knees were into the chair in front are the pitches aimed at five footers. He was so uncomfortable. As a result we came home with a bitterness about the holiday and the airline.

My flights to and from N Cyprus via Antalya greatly exceeded my expectations formed from previous reviews. The Aircraft was clean and punctual the staff friendly and I even enjoyed the flight catering. all in all a good start to our holiday.

We flew from Manchester to Antakya stopping at Stansted to change some passengers and to refuel. We sat in the plane on the tarmac for ages not knowing what was going on. Eventually the captain came over the tannoy to say that there had been problems with refuelling because the company supplying the fuel would not accept the Captain's company credit card and there had been negotiations between Onur and Shell at high level before refuelling was authorised. Otherwise our flights with Onur Air followed the same pattern as others reported here. Cramped seating crummy cheese sandwiches disinterested staff and not enough to drink. Staff poured more unwanted coffee down the loo than had been offered to the passengers. The loo looked dreadfully stained and dirty as a result. Also one of the loos wasn't working. I don't want to fly with Onur Air again but I do want to go to Turkey again because it is such a wonderful and friendly country.

Exeter to Dalaman in May. Travelled several times with Onur Air you must remember what you are paying for the flight this is not BA each time I have flown I have found the staff courteous and polite. On one occasion I was unwell and was given extra legroom and was constantly checked. Some of the poor reviews here are petty with people expecting too much for the low price I'm very happy to be an Onur customer and highly recommend them to anyone who wants a no frills flight.