Nok Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 126 reviews
6/10
3 star Skytrax Rating
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3/10

Nok Air customer review

(United Kingdom)

I was unfortunate enough to be going from Don Muang to Roi-et on the evening flight of 20th February. Received an email stating it would be leaving at 6.15pm rather than 5.50pm but on arrival at the airport it had been changed again to 6.35 pm. 6.35pm came and went no information whatsoever from any Nok air employees eventually at 7.05pm we were called took of at 7.10 approximately and arrived at Roi-et at 8.20pm more than 75 minutes late and yet no apology from any Nok Air staff. Whether this was a one off bad experience I'll wait to find out if things improve then I'll only be too glad to report it but customer relations need some improvement based on Wednesdays ordeal. The person waiting for me in Roi-et asked why the plane was so late Nok Air staff in Roi-et did not know.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
6/10

Nok Air customer review

(United Kingdom)

21.1.2013. Bangkok-Chumphon flight DD7614 seat 2a. Booked online in November and knew I would be over the 15kg baggage allowance but web page said excess charges were 50bht per kilo so wasn't too bothered about the excess weight I would be carrying with my diving equipment in my luggage. At check in my bag weighed 26kg I had pre-paid for 20kg on the booking so was expecting to pay a reasonable 300bht excess. The check in person said I must pay 200bht per kilo - 1200bht. He then became rude and said if I didn't pay the new charge my bag would not be carried. Apart from this issue the flight was good but noisy on a small Saab aircraft but connected with the Lompraya ferry service well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Nok Air customer review

(United Kingdom)

Udonthani to DMK. 31/1/2013. Took this option as it was offered with connections by ferry from Koh Tao on a joint ticket. The Lompraya service was slightly delayed but the bus got us to the airport with 10 minutes to spare before departure. We were whisked through check-in and the plane took off just 10 minutes late. A very good effort by both Lompraya and Nok Air. Plane was 20 year old ex Turkish airlines 737-400 acceptable for this short flight and must be popular as it was full. good value especially with the ferry connection and reasonable extra weight charges but only if you pre pay. Charges at the airport are 4 times more.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Nok Air customer review

(United Kingdom)

DMK to Udonthani. Nok Air now using Bangkok's Don Muang Airport which is a breeze and close to the city. Cheapest fares going online booking simple to use. Self-check-in available. Clean on-time flights free snack and drink onboard. Luggage allowance only 15kgs but cheap excess charges. Less than a third of the Thai Airways price and cheaper than Air Asia too!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Nok Air customer review

(Belgium)

Bangkok-Chiang Mai-Bangkok. Great experience from the on-line booking experience through to the flights themselves which were smooth and on time. Excellent friendly staff both on the ground and in the air with a free snack and a drink. Both planes clean and tidy. Worth buying flexible tickets which even give you 5kg extra weight allowance for your baggage. Overall a very positive and enjoyable experience - if only European 'low cost' airlines could offer a similar product and service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Nok Air customer review

(United States)

Bangkok - Chiang Mai and Chiang Rai - Bangkok - Nothing negative to say about Nok. Check in was easy flights were on time and the in-air service was good. I had booked these flights from the US months ahead of time but everything was in the system and we had no problems whatsoever. I anticipated issues with luggage due to past problems with discount carriers but this was unjustified with Nok. Considering the low cost of the flights there is no reason not to fly Nok. The service greatly exceeds that of full-fare US airlines these days.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Nok Air customer review

(Sweden)

Chiang Mai-Mae Hong Son return. Not much to say about a 35 min flight (25 min in the air) in a SAAB 340. Nice view during the flight. Landed on time. Short flight but got a kind of a pizzasandwich and a cup of water nice. The day before the returning flight the airline cancelled our flight and we have to choose of two departures before or after our origin flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Nok Air customer review

(Belgium)

DMK to CEI and back 6 days later. Schedule changed after booking but was informed by email and given different options. Check in and boarding quick and organised. Planes clean and in good shape. Free snack and water. Smiles all over and on time arrivals. What would you want more?
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Nok Air customer review

(Mexico)

Bangkok to Chiang Mai return to Bangkok. Flights on time pilots and flight attendants were excellent. On both flights a nice snack was served with a cup of water and other drinks as well. Seats were comfortable for coach and seemed to be slightly larger than some other airlines. Overall excellent experience.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Nok Air customer review

(Thailand)

Bangkok to Phuket return as normal with this airline. Flights on time and excellent service at check in and during flight. Good snack and quick baggage return at both ends. I would say to anyone travelling in Thailand if Nok Air fly the route then fly them. Seat selection and luggage allowance (15 kilo) free and fares are nearly always the best.
Seat TypeEconomy Class
Value For Money 12345
yes