Meridiana

The outward flight was ok landed 20 minutes late. The return flight was awful. Nearly 4 hours delayed and felt we could have been informed by text before arriving at the airport. Onboard service is the worst I have had. No drinks other than soft and staff barely spoke English the captains welcome onboard was a surly glance as we walked up the gangway. It was an unpleasant flight and would not fly them again. Very unprofessional and BA who we believed we would be flying with needs to address this.

Gatwick to Florence return. No problems with check-in staff flight departures or arrivals. Served a soft drink and crackers on the plane which is all we expected for a short flight.

Having had a great outbound flight and reviewed it as such I was a bit apprehensive about our return flight from Florence to Gatwick. Nothing to worry about as it was also fine. Left on time arrived at Gatwick a few minutes early. Efficient check in at Florence airport and friendly service on board. Only comment is that we had paid for extra legroom seats by the emergency exit and mine was by the window and it is a different design from the others in the row and was uncomfortable. Fortunately we were able to move to other seats in the same row across the aisle. So I would suggest you avoid a window seat by emergency exit - maybe we were just very lucky.

No problems with our flight to Florence. Friendly check-in flight left on time and arrived 10 mins early. Seats more comfortable than expected and light refreshments served suitable for a 2 hr flight. We were a bit worried having read so many bad reviews and hope our return flight is as good as the outgoing one.

Charter Flight from Muh (Marsa Matrouh) to FCO (Rome). Left a bit late. Flight attendants put the front toilet 'out of order' throughout the duration of the flight. Plane was so crowded that a long queue was present to use the rear toilets. Some tray tables were broken and passengers were asked to put the tray with their meal on their knees.

I fly a lot and this had to be the worst flight I've ever been on. The flight was late taking off when I boarded the plan I found out they had given my seat away. I then had to stand at the front of the plane until the entire flight boarded so they could find me an unused seat to which they said 'I'm sure you'll be able to stay on this flight'. Afterwards due to a mishap with my belongings I had to call the airline company several times. Not only did I have to wait 15-20 mins each time to speak to someone they would then proceed to tell me complaints and questions can't be made over the phone.

Outbound flight was on time. Upgraded to Business excited until we got on the plane. Upgrade allowed a seat with a bit more legroom but only qualified for one free soft drink and small packet of crackers. On the return check-in was fine and nice staff. We eventually got on board after 25 mins on the bus. We were about to take off when the pilot slammed the brakes on. We taxied to the Meridiana hanger were the problem was fixed. Lack of information and not offered extra drinks or food to compensate. These were not cheap flights and I think that the service offered was very poor and would definitely not travel with them again.

Service was not good time keeping both ways was poor and on the return a delay of 6 hrs with little information from staff. Very expensive for what it was only soft drinks and a small pack of biscuits both journeys. Thought it would be better considering BA share this flight.

Returned last night after a long weekend in Florence. Polite staff and great flight outward from Gatwick on time and with complimentary drinks and snacks. Great flight back from Florence bit of a delay at check in but no delays leaving. Early arrival at Gatwick meant we stacked to go in but this was not the airlines fault. Having read reviews before trip we were rather concerned that we might have a bad experience but this was not the case at all. This was a pleasant experience and we will use Meridiana again for our return to Florence in the coming months.

Business class with Meridiana to Florence. Trip out fine no problem trip back a disaster with passengers crowded onto buses and left on the tarmac in 100 degrees heat for 35 mins before the flight boarded. Delayed for 4 hrs at Florence with no information rude staff and passengers left wandering about lost. Eventually an incoming plane pressed into service and the flight re-boarded with the same bus procedure as before. No catering available on a filthy plane and the two cabin crew informed us they had been dragged in from standby. Didn't offer drinks until forced to by irate passengers and spent the first 30mins of the flight giggling behind the curtains in Economy.