✅ Verified Review
| JFK New York to Naples, Italy return, operated by Air Italy
. Let's start with our departure from JFK. No online check in available. I sent an email, no response. I called in, and a woman said I had to check in at the airport. At JFK, Meridiana had one little line and no signs to help travelers. We paid for the extra comfort seating and the guy told us we didn't have to pay for the extra bag we brought. That was nice, as we hadn't anticipated that. He told us it was because we paid for the extra comfort seat. Now here's the sketchy part, we go to find our gate. Yellow paper signs were hung up with our flight info on it, but other than that nothing. We didn't actually HAVE a gate. None of the attendants in the airport knew anything about where we're supposed to go. OUR flight was scheduled to depart at 7pm, and we were supposed to board at 6:45. We didn't board until 9:45. No one told us anything. We weren't given any reason, despite the fact that the plane was sitting outside in our view. The plane was a was a rickety old thing from the 90s. No televisions (they had the large general ones and they were cloudy so you couldn't see them), seats were small. Staff was reasonably accommodating, but they rarely brought something to drink, they were catering mostly to those in business. We had one disgusting meal. That flight left 3.5 hours late and landed in Naples. For our return, I wanted to try to upgrade to business. I sent an email asking - no response. I sent an email in Italian (luckily I'm fluent), and interestingly enough I got a response. No availability. So coming back, we had so much fun! Turns out we did have to pay for that extra bag, 90 euros, despite the extra comfort seats, and they wouldn't let us take our carry on bags, we had to check those as well. This wasn't even because they were overweight - the woman in Naples insisted they be checked. Once again, sketchy Meridiana had paper signs hanging up for their "special" line for security in the Naples airport. The gate changed three times. We had B10 written on our tickets, I walked a few feet looked up and it changed to B12, got to B12 and there was another passport control. I told the woman it kept changing and she said "no it didn't," and I told her the flight and she said, "oh yes it did." I understand that that's not the airline's fault, but one thing after another. Coming back to JFK, we left about a half hour late, which is not bad. Again, the flight was very uncomfortable. Staff wasn't that great. Bottom line - you get what you pay for. If you want to fly direct from JFK to Naples, it may be worth it. I will personally never use this airline again.