Meridiana

Return flight to Gatwick from Florence very bad customer service echoing previous comments. 4 hour delay with little or no information due to bad weather and the inability to take off as mentioned before. This is the second time I have been delayed out of Florence in two trips so never again and never anywhere else with Meridiana.

We should have been on a BA flight to Florence but it was changed because of the deal done with Meridiana a big disappointment. However the seating was spacious and cabin clean. On Meridiana it would appear that nothing is provided in economy class. Drinks and snacks could be purchased. We did not discover all this until the return flight as there was a strike by the cabin staff on the outbound flight so when not even a trolley appeared word was passed by passengers around that a strike was on.

Gatwick to Florence and back the flight both were on time staff helpful and friendly and the seats on the plane had good legroom.

Terrible airline. We had a 7 hour delay on our 1.5 hour flight from Amsterdam to Florence on July 15th. Worst of all no information whatsoever. Very bad handling by KLM and Transavia that did not show up at the gate for the first 6 hours of the delay. We finally ended up flying to Pisa instead and getting "bussed" into Florence adding to the total delay of in the end over 8 hours! Don't try this it made us decide to buy an extra ticket and fly back the safe way from Rome.

Worst airline and customer service I have dealt with in my life! Delay of 12 hours without a warning - had to go back and forth between airport and then another delay. Phoned customer service in The Netherlands and Italy and they would not give an explanation - very rude.

My flight Florence to Gatwick was cancelled after initially being told that it was two hours late. There were no Meridiana staff available to offer assistance and the flight was not rescheduled. We were forced to wait at the ticket counter in Florence for three hours while all of the stranded passengers rebooked their flights with other carriers. Our cancelled two hour flight to London ended up costing my daughter and I two days of our vacation while this mess was sorted out not to mention extra transportation long distance and food costs.

I had two flights with them- London Florence and Naples- Olbia (Sardinia). Both were delayed 24 hours. At least with the first one we were in the UK and our rights were upheld. But for the Italian flights they treated us very badly pretending not to understand us even though an Italian passenger translated for us. As we found out later they breached regulations by not providing accommodation or a phone call even though at the time we did ask the supervisor. We were left stranded in Olbia at 2 am and ended up being ripped off by a taxi driver to the tune of €200. Between the two flights we lost two days of hotel bookings one day's car rental ran up a large mobile phone bill trying to sort it out with Meridiana etc. As an earlier poster described their offices are incredibly inefficient when you have a complaint. Some staff hang up if you speak English and none of them seem to know the right number for customer services. One spoiled holiday nine months six letters innumerable long distance calls and only a partial refund!

An uneventful return flight Amsterdam to Florence. Pleasant cabin staff drink and a good aircraft (A319). The return flight was cancelled due to volcanic ash over northern Italy. A staff member at the airport provided a telephone number to contact and using the mobile phone the flight was easily rebooked to the day after.