Luxair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 77 reviews
6/10
3 star Skytrax Rating
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Luxair customer review

Luxembourg - London City return. On a route where Luxair has real competition they are having to alter price and service to properly compete. This return to London saw passengers served an adequate sandwich and drink plus refreshing wipe after take off and sweets before landing. Price was very good for Luxair and the overall service was friendly but unremarkable. To note that on the way back all to Luxembourg all passengers were presented with a bottle of Luxembourg champagne style drink - a nice touch. This compares with the VLM service which currently dishes out a presentation box of English Tea!
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Luxair customer review

I spend at least the half of my time during a 5 day week at different airports. As Luxair has the monopole in Luxembourg alternative flights to Germany (Frankfurt Berlin or Munich) do not exist and so the choice is not that enormous. Nevertheless I must say that the business class is more than just correct for such a little airline (french champagne little delicious sandwiches with salad 4 different wines as choice a sweet cake with cream and before the landing some excellent chocolate from Luxembourg). On the other hand I find the Business Lounge operated by Luxair just great. Compared to the ones in Paris Munich Frankfurt or wherever it has a very special flair a familiar atmosphere. (especially the new lounge in the added terminal is modern but I got not the impression of being exposed. On the contrary the Luxair`s Fokker 50 have a minimum standard of quality. It's not that they are very old but they are extremely noisy small and the interior is in a bad condition especially the seats. Therefore I always try to avoid them. The new ERJ-145 are much more comfortable. They have seats covered in leather offer good space between the seats and the same speed as a Boeing 737. Sometimes (in my spare time) I fly with Luxair (charter flights) to various destinations like Las Palmas Sharm-El-Sheik Madeira etc and it's there where I notice a huge lost of quality on flights - the cold meals are often disgusting and not so easy to define the sandwiches frozen and they stopped offering alcohol such as wine or beer. The cabin crew looks like very tired and is not very friendly and there are still little changes. Result - a very special character of a national inspired airline gets lost and I feel that this is not the end of significant changes especially concerning the service (business and economy class!?).
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na

Luxair customer review

I spend at least the half of my time during a 5 day week at different airports. As Luxair has the monopole in Luxembourg alternative flights to Germany (Frankfurt Berlin or Munich) do not exist and so the choice is not that enormous. Nevertheless I must say that the business class is more than just correct for such a little airline (french champagne little delicious sandwiches with salad 4 different wines as choice a sweet cake with cream and before the landing some excellent chocolate from Luxembourg). On the other hand I find the Business Lounge operated by Luxair just great. Compared to the ones in Paris Munich Frankfurt or wherever it has a very special flair a familiar atmosphere. (especially the new lounge in the added terminal is modern but I got not the impression of being exposed. On the contrary the Luxair`s Fokker 50 have a minimum standard of quality. It's not that they are very old but they are extremely noisy small and the interior is in a bad condition especially the seats. Therefore I always try to avoid them. The new ERJ-145 are much more comfortable. They have seats covered in leather offer good space between the seats and the same speed as a Boeing 737. Sometimes (in my spare time) I fly with Luxair (charter flights) to various destinations like Las Palmas Sharm-El-Sheik Madeira etc and it's there where I notice a huge lost of quality on flights - the cold meals are often disgusting and not so easy to define the sandwiches frozen and they stopped offering alcohol such as wine or beer. The cabin crew looks like very tired and is not very friendly and there are still little changes. Result - a very special character of a national inspired airline gets lost and I feel that this is not the end of significant changes especially concerning the service (business and economy class!?).
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na

Luxair customer review

I take Luxair many times and I'am always pleased to fly them. My last flight was on a brand new 737-700 on a Rome - Nice - Luxembourg flight. Luxair's new 737-700 have one of Europe's best economy class! The flight was on time before take off cabin attendants handed over new papers and refreshing towels as well as headsets for the inflight entertainment system (unique on short intra European flights!) On the 50 min flight we were served a sandwich selection on the 110 h flight from nice to lux a light meal was serves but always with a large selection of drinks! A real 5 star airline.
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Luxair customer review

I take Luxair many times and I'am always pleased to fly them. My last flight was on a brand new 737-700 on a Rome - Nice - Luxembourg flight. Luxair's new 737-700 have one of Europe's best economy class! The flight was on time before take off cabin attendants handed over new papers and refreshing towels as well as headsets for the inflight entertainment system (unique on short intra European flights!) On the 50 min flight we were served a sandwich selection on the 110 h flight from nice to lux a light meal was serves but always with a large selection of drinks! A real 5 star airline.
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na

Luxair customer review

How come that every time I call Luxair Information (for landing times or other information) I first get a message asking me to hold for about 4 to 5 minutes (far too long) and then I get a ringing tone but nobody picks up!!! I just hung up after waiting or about 10 minutes without an answer. Looking after your call-desk would enhance the professional image of your company. I must admit that I'm dreading to call you by now as I never get the information I need anyway.
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Luxair customer review

How come that every time I call Luxair Information (for landing times or other information) I first get a message asking me to hold for about 4 to 5 minutes (far too long) and then I get a ringing tone but nobody picks up!!! I just hung up after waiting or about 10 minutes without an answer. Looking after your call-desk would enhance the professional image of your company. I must admit that I'm dreading to call you by now as I never get the information I need anyway.
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