| Copenhagen to Vienna. Not a good experience. Lousy customer service with several changes of conditions in the time between reservation and flight, leaving the burden with the customer. I had booked a flight from Copenhagen to Vienna (with Laudamotion) and went from there on to Innsbruck (with Austrian Airlines). In the time span between buying the tickets and the actual trip the airline changed the departure time twice, so what was supposed to be an early evening flight ended up being an afternoon flight. The main problem, however, was that they suddenly changed their baggage policy, not allowing customers to bring their hand baggage onboard but requiring check-in - and, what is worse, making it necessary to collecting the cabin luggage from the carousel at the destination airport. The consequences were: 1) Many customers had not heard about the policy change, so people unaware of the new policy queued up at the gate, causing frustration, time pressure and an overall unpleasant atmosphere. 2) For people like me - with continued flights with a different airline - the new policy meant I had to run to collect my bag from the carousel (which meant leaving the transfer area and going to the exit area - which is far away), go through another security check and then run all the way back to my terminal. I was also told I would have to check in my baggage once more for the next flight. Which, btw, was the wrong information. Luckily I did not believe them - it turned out that Austrian Airlines still allowed customers to bring their cabin bags. Had I believed them, I would have spent extra time checking in my bag once more. Laudamotion's sudden change of baggage policy means that I would never have made it to my next flight - the whole procedure of collecting the baggage, checking in once more and getting back to the terminal takes A lot of time. What saved me was that Laudamotion had changed the departure time a few times - otherwise I would have missed my flight. I would not even have had a chance. I will definitely stay clear of Laudamotion in the future and can only recommend others to do the same.