Laudamotion

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"need to do online check-in"

(Slovakia)

Trip Verified | Paris Beauvais to Vienna. They have a deadline before flight when you need to do online check-in, otherwise, you have to pay 55€ extra for each passenger. Flight delayed 2 hours. Seats were uncomfortable,. Really dont recommend to fly with Laudamotion.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis Beauvais to Vienna
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"put my luggage under the seat"

(Slovakia)

Not Verified | I want to complain about our Flight from Wien to Amman which was late about 30 minutes, but that wasn't that bad. But my main complain is about our flight from Amman do Wien from 23.2.19 departing time at 17:25. This plane was late almost 2 hours. When we boarded I didn't have place where to place my luggage because people placed small bags in storage place where big luggage should go. After we tried to talk to the crew to help us with that, and where we should give our luggage. She just said "I don't know, give it wherever you want." It's her job to help with that! I had to put my luggage under the seat. I don't expect them to serve champagne or something, but basic services like assisting when experiencing problems onboard should be standard!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmman to Vienna
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"fair for the price"

(Slovakia)

Trip Verified | Vienna to Palma. Laudamotion is vary fair for the price. Each time I flew I had no issues. Flew on time - plane fleet despite the age looks fresh - crew was friendly - check in and boarding smooth. No issues at all. I have no negative experience at all, so I definitely recommend!
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVienna to Palma
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"lost us as customers"

(Germany)

Trip Verified | Berlin Tegel to Rijeka. We feel like we got scammed. We tried to check in online but the website said that my partner would need to visit the checking desk because she is not an EU citizen. We decided to get to the airport 3 and a half hours early to leave plenty of time for this. When we tried to check in we were told we had to wait. We waited until it was 2 hours before departure but were then told we would have to pay 110euro checking fee and that we could no longer check in online. This is more than the cost of our flights. We tried phoning customer service, but it costs money every minute, and there is a long waiting time before you can speak to someone. The people at the airport were no help and we ended up having to pay it. We feel like this system is predatory and they have now lost us as customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin Tegel to Rijeka
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"staff were not friendly"

(Germany)

Trip Verified | Düsseldorf to Málaga. Our flight was operated by Ryanair, but at least the legroom was good. The crew and boarding staff were not friendly and did not smile for a second. We also couldn't put the back of our seats back.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDüsseldorf to Málaga
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no