Laudamotion

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 33 reviews
3/10
No Skytrax Rating
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4/10

"Bad experience"

(Hungary)

Trip Verified | Seville to Vienna. I was “lucky” enough to fly with Lauda two times. Firstly it was delayed with 45 minutes than at the way to home more than 70 minutes. Also, with the extra charges of the bags (if you do not buy extra luggage it is only allowed to bring a small cabin bag) it became almost the same as Ryanair. Bad experience I do not recommend it. But, at least the staff is friendly.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeville to Vienna
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no customer service"

(Ireland)

Not Verified | Vienna to Dublin. Where shall I start! Sat in seat 30D, waited over 1.5 hours to get inflight food, was last to be served because of the seat. Ordered a meal deal and waited and waited at least 20 minutes no sign of it. We were descending at this point asked the very rude hostess where my meal was and she said she would check. Once again 10 minutes went be no dinner €10.00 paid at this stage had a packet of crisps and a 7 up unopened. Requested a refund as we were about to land told could not be done and she said to bring it with you! Requested supervisor told too busy to speak with me and given a €6.00 refund after paying €10.00 ! The cabin crew have to be among the rudest, unprofessional people I have ever dealt with on a flight and certainly no customer service lot of work to be done to retrain. I do expect a reply to this as to the reasons for such incompetence.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Dublin
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"staff are really friendly"

(Germany)

Trip Verified | Vienna to Stuttgart. I fly regularly with Laudamotion, about two times a month. I never had any problems either with the ground staff nor the air hostesses. You have to be sure about their bag policies, otherwise you have to pay high charges. I never had any problems. The Online check-in via the Laudamotion app always works well. You have to be sure that you're going to be charged for anything extra than the personal item and the seat, but if you don't need a lot it's a really good and cheap option (especially if you book in advance). The staff are really friendly. In my opinion it's equal to other low cost airlines like Eurowings.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Stuttgart
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"always a hidden fee"

(Norway)

Trip Verified | Vienna to Oslo. There is always a hidden fee with this company. Stay away at all costs! 55 Euro for them to print your boarding card. The card did not work at the gate, and they were unwilling to help me get through as the barcode did not work.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Oslo
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"charged extra for cabin bag"

(Czech Republic)

Not Verified | Eindhoven to Vienna. Was charged extra for cabin bag. It fit all the usual requirements (dimensions, weight) but the staff at the gate insisted that 1 small bag is something smaller. Rather than missing my flight I just paid the extra. Than my cabin bag was to be put in the storage so I only had what could fit in my hands with me. Quite a way to end a holiday. Never flying Laudamotion again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEindhoven to Vienna
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"treatment I received was not appropriate"

(Spain)

Trip Verified | Stuttgart to Milan with Laudamotion. They charged me for my hand luggage in spite of showing it fitted in the measuring box. They said I had two bags (the second one was bought in the airport). Besides, the 25 euros were not written anywhere and my flight ticket said I could take this size in. If over luggage I should have paid 50 not 25 (according to my ticket). That's to say they did nothing alike the boarding pass. I asked to pay by card and they insisted on cash. I could not get any receipt. They said I would have it on my email. I m still waiting but payments do not work like that in any case. The treatment I received was not appropiate for a traveller and client. I was treated as if I was trying to avoid the rules when I think they made them up!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStuttgart to Milan
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Absolutely no legroom"

(Austria)

Trip Verified | Vienna to Dublin return. To put the positive points in the first place, the planes on both flights were very clean and on board staff very friendly and professional. On the outbound flight, just a couple of weeks after booking, we were informed it would depart 6 hrs later than initially foreseen. without any reason being given for that. However, we decided to stay booked on that flight, as we had hotels etc. already booked. On the day of the flight itself in the end the flight was delayed another 1:45 hrs, again with no reason given at the gate (which was btw. very cramped, had no airconditioning and no seating available). At the return flight, check-in was with Ryanair and very chaotic with no staff available to assist. Absolutely no legroom on both flights.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVienna to Dublin
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"flight was great"

(Germany)

Trip Verified | Stuttgart to Split. The flight was great. We did the Check In online so when we arrived at the airport we immediately went thru the security check and then to the gate. Boarding went smoothly and the seats were okay, the same as Eurowings. We had a delay because of the Thunderstorm but that was ok. We didn't pay much money for the tickets about 60€. The crew was nice. I flew with my hand luggage because I heard many people had problems with their suitcases with Laudamotion so I would recommend flying with only hand luggage.
AircraftA320-232
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStuttgart to Split
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"very disappointed with LaudaMotion"

(Austria)

Trip Verified | Copenhagen to Vienna. I am very disappointed with LaudaMotion. Round trip (2 adults, 4 children). Online Check In did not work (the app did not accept my passport number anyway, so the check in could not be completed). Check-in at the airport was then only possible with enormous additional costs! Airplane, especially the toilets, dirty. I'm sure not going to travel with LaudaMotion anymore. Ich bin sehr enttäuscht von LaudaMotion. Rundreise (2 Erwachsene, 4 Kinder). Online Check In funktionierte nicht (die App akzeptierte warum auch immer??? meine Reisepassnummer nicht und so konnte der Check In nicht abgeschlossen werden). Check-in am Flughafen war dann nur mehr mit enormen Mehrkosten möglich! Flugzeug, vor allem die Toiletten, schmutzig. Werde mit Sicherheit nicht mehr mit LaudaMotion reisen.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCopenhagen to Vienna
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"disappointing experience"

(Romania)

Not Verified | Bucharest to Vienna. First time I took Laudamotion and the inflight service from the start is the worst. From not able to accept debit cards, to local Romanian currency to zero smile from the inflight crew, this airline takes the first place in lousy service. While the ground crew were brilliant and extraordinarily helpful, the inflight crew seems to consist of staff who lack even the basic courtesy of airline greetings. Well, laudamotion is all about being economical- including customer service. An absolutely disappointing experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBucharest to Vienna
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no