Laudamotion

✅ Trip Verified | I flew yesterday with my wife and my children from Skavsta to Düsseldorf with Laudamotion OE195 and it all started with it being only 1h 30min late when the flight that was to arrive landed late. We boarded and were already tired and annoyed by the long wait and it was late at night. The personnel on the plane were unpleasant and foolish from the start, and had no respect. When I then sat in my seat and when the plane started to lift, I wanted to sleep for a while before serving began. I then wanted to buy something to drink and asked about it to the flight attendant but she replied unpleasantly that there were many who had ordered the same drink and that there might not be. She then ignored to check if there were and continued with her advertising for the other products they sell onboard. I then pressed the button that calls for staff because I fly often and know that you can press it if you want something and then a flight attendant came who took my order and would come with it immediately. Then the female flight attendant came from earlier and scolded me for pushing the button and that it is forbidden and a big problem to press it and that I had already talked to her about the drink I wanted. I didn't know that you can't press the button and it says nowhere about it either, but I apologized for it and just wanted something to drink. They were already delayed with the flight and then they were unpleasant onboard and it was really unruly and poor customer service. This is the first and last time I fly with Laudamotion and I really do not recommend this airline to anyone. Really bad and worst airline due to staff. But want to point out that the pilot did an incredibly good job and was impressively good at landing that you barely noticed it. Jag flög igår med min fru och mina barn från skavsta till düsseldorf med Laudamotion OE195 och det hela började med att den var först 1h 30min försenad då flyget som skulle ankomma landade sent. Vi steg ombord och var redan trötta och irriterad över den långa väntetiden och det var sent på kvällen. Personalen på planet var otrevlig och taskiga redan från start mot alla och hade ingen respekt. När jag sedan satt på min plats och när planet började lyfta så ville jag sova en stund innan serveringen började. Jag ville sedan köpa något att dricka och frågade om det till flygvärdinnan men hon svarade otrevligt med att det var många som hade beställt samma dricka och att det kanske inte finns. Hon sedan struntade i att kolla om det fanns och fortsatte med sin reklam för dom andra produkter dom säljer onbord. Jag tryckte sedan på knappen som kallar på personal för jag flyger ofta och vet att man kan trycka på den om man vill ha något och då kom en flygvärd som tog min beställning och skulle komma med det strax. Då kom den kvinnliga flygvärdinnan från tidigare och skällde ut mig för jag tryckte på knappen och att det är förbjudet samt ett stort problem att man trycker på den och att jag redan hade pratat med henne om drickan jag ville ha. Jag visste inte att man inte får trycka på knappen och det står ingenstans om det heller men jag bad om ursäkt för det och ville bara ha något att dricka. Dom vart redan försenade med flyget och sen är dom otrevliga onbord och det var verkligen oproffsigt och dålig kundservice. Detta är första och sista gången jag flyger med Laudamotion och jag rekommenderar verkligen inte detta flygbolag till någon. Verkligen dåligt och sämsta flygbolaget pågrund av personalen. Men vill påpeka att piloten gjorde ett otroligt bra jobb och var imponerande duktig på att landa att man knappt märkte det.

✅ Trip Verified | Vienna to Edinburgh with Laudamotion. This airline and its parent Ryanair is disgraceful. I understand that cheap flights are cheap for a reason, but I find it unacceptable to list 1 price on the flight comparison platforms and leave the extra fees hidden somewhere in the airline's Ts&Cs. First of all you need to pay at least 7-9€ if you want to reserve a seat anywhere apart from the middle section, or get "randomly allocated" next to the toilet. Then, you are only allowed to bring a handbag on board, unless you pay 14€ to take an extra bag to store in the overhead bins, which other airlines don't charge for. Of course, if you forget to read what the airline defines as "a small bag" you can cough up 25€ at the gate. Also, if you wait to purchase the additional baggage option until check-in for the return flight, be prepared to pay 20€ for 10kg of checked baggage because they carry on option is "sold out". Adding everything up, you most likely end up spending more than sticking to one of the established players. Now to the experience itself. First of all, priority boarding that is kindly added to the extra carry on baggage option meant that passengers were allowed to wait for 30 minutes in the bus without any explanation or apology. Of course, the seats are about as comfortable as a wooden board and are made to fit half an anorexic teenager. Also, forget getting any rest as you are reminded on a half-hourly basis to purchase overprized perfume and lottery tickets. All they do is force decent airlines to move into higher price segments to cater to business customers, while affordable flying is turning into an absolute ordeal. Nobody should have to pay to suffer through this kind of experience and get ripped off every which way possible

✅ Trip Verified | Seville to Vienna. I was “lucky” enough to fly with Lauda two times. Firstly it was delayed with 45 minutes than at the way to home more than 70 minutes. Also, with the extra charges of the bags (if you do not buy extra luggage it is only allowed to bring a small cabin bag) it became almost the same as Ryanair. Bad experience I do not recommend it. But, at least the staff is friendly.

Not Verified | Vienna to Dublin. Where shall I start! Sat in seat 30D, waited over 1.5 hours to get inflight food, was last to be served because of the seat. Ordered a meal deal and waited and waited at least 20 minutes no sign of it. We were descending at this point asked the very rude hostess where my meal was and she said she would check. Once again 10 minutes went be no dinner €10.00 paid at this stage had a packet of crisps and a 7 up unopened. Requested a refund as we were about to land told could not be done and she said to bring it with you! Requested supervisor told too busy to speak with me and given a €6.00 refund after paying €10.00 ! The cabin crew have to be among the rudest, unprofessional people I have ever dealt with on a flight and certainly no customer service lot of work to be done to retrain. I do expect a reply to this as to the reasons for such incompetence.

✅ Trip Verified | Vienna to Stuttgart. I fly regularly with Laudamotion, about two times a month. I never had any problems either with the ground staff nor the air hostesses. You have to be sure about their bag policies, otherwise you have to pay high charges. I never had any problems. The Online check-in via the Laudamotion app always works well. You have to be sure that you're going to be charged for anything extra than the personal item and the seat, but if you don't need a lot it's a really good and cheap option (especially if you book in advance). The staff are really friendly. In my opinion it's equal to other low cost airlines like Eurowings.

✅ Trip Verified | Vienna to Oslo. There is always a hidden fee with this company. Stay away at all costs! 55 Euro for them to print your boarding card. The card did not work at the gate, and they were unwilling to help me get through as the barcode did not work.

Not Verified | Eindhoven to Vienna. Was charged extra for cabin bag. It fit all the usual requirements (dimensions, weight) but the staff at the gate insisted that 1 small bag is something smaller. Rather than missing my flight I just paid the extra. Than my cabin bag was to be put in the storage so I only had what could fit in my hands with me. Quite a way to end a holiday. Never flying Laudamotion again.

✅ Trip Verified | Stuttgart to Milan with Laudamotion. They charged me for my hand luggage in spite of showing it fitted in the measuring box. They said I had two bags (the second one was bought in the airport). Besides, the 25 euros were not written anywhere and my flight ticket said I could take this size in. If over luggage I should have paid 50 not 25 (according to my ticket). That's to say they did nothing alike the boarding pass. I asked to pay by card and they insisted on cash. I could not get any receipt. They said I would have it on my email. I m still waiting but payments do not work like that in any case. The treatment I received was not appropiate for a traveller and client. I was treated as if I was trying to avoid the rules when I think they made them up!

✅ Trip Verified | Vienna to Dublin return. To put the positive points in the first place, the planes on both flights were very clean and on board staff very friendly and professional. On the outbound flight, just a couple of weeks after booking, we were informed it would depart 6 hrs later than initially foreseen. without any reason being given for that. However, we decided to stay booked on that flight, as we had hotels etc. already booked. On the day of the flight itself in the end the flight was delayed another 1:45 hrs, again with no reason given at the gate (which was btw. very cramped, had no airconditioning and no seating available). At the return flight, check-in was with Ryanair and very chaotic with no staff available to assist. Absolutely no legroom on both flights.

✅ Trip Verified | Stuttgart to Split. The flight was great. We did the Check In online so when we arrived at the airport we immediately went thru the security check and then to the gate. Boarding went smoothly and the seats were okay, the same as Eurowings. We had a delay because of the Thunderstorm but that was ok. We didn't pay much money for the tickets about 60€. The crew was nice. I flew with my hand luggage because I heard many people had problems with their suitcases with Laudamotion so I would recommend flying with only hand luggage.