Kenya Airways

Heathrow to Nairobi return. On time in both directions. Food OK going out but poor on return. IFE not working on outward journey. The B777 was very stuffy and with poor seats it was difficult to sleep. BA does this flight better.

Heathrow to Nairobi return. On time in both directions. Food OK going out but poor on return. IFE not working on outward journey. The B777 was very stuffy and with poor seats it was difficult to sleep. BA does this flight better.

When our flight was delayed due to the snow 3 weeks ago Kenya Airways couldn't have been more helpful. We were given breakfast and lunch vouchers a room in a hotel until we were able to fly later on in the day and buses were laid on to ferry us backwards and forwards from the terminal. Staff were courteous and helpful.

Heathrow to Nairobi return. Business cabin comfortable and food good. Staff charming and helpful. Cabin can get very stuffy. Daylight flight preferable. Very happy to travel KA again.

Five of us travelled from Nairobi to Mombassa return. What can you say about a 45 mins flight take off seat ok drink served with polite crew.

LHR-NBO return. Economy in uncomfortable and cramped seats that made sleep impossible. In different seats for outward and inbound flights but inflight entertainment system was broken on both legs. B777 fairly modern but worn buttons on the entertainment system suggested it had been broken for some time. Cabin staff promised to come back but never did. Later used crew call button but this was ignored. Food was poor with breakfast just a bread roll and jam. Cramped hot and stuffy Nairobi airport wasn't much fun either.

Have returned recently from Mombassa - outbound journey not as bad as last year. Seats still very uncomfortable. Internal flights via Nairobi to Mombassa - crew were helpful and happy. Not so on our night flight back to the UK crew rude and unhelpful. Inedible food.

Comoros (HAH) to Johannesburg (JNB) via Nairobi (NBO). A terrible experience - firstly check-in in Comoros is chaotic. Secondly I and about 6 others were downgraded from Business to Economy Class without apology or explanation. Thirdly I and the other downgraded passengers had to search around the crowded economy cabin to find a spare seat - cabin crew did not show any interest sympathy and did not help.

LHR to NBO and Juba return. Excellent flights in both directions. 777-200 on LHR-NBO legs with comfortable if slightly worn lie flat beds. Excellent cabin service throughout. NBO-Juba in new EMB 170 in economy but good food and drinks. Faultless service despite the chaos of Juba airport.

NBO-AMS. Checked in on-line baggage drop very efficient. B777-200 with relatively new interior and functioning IFE. Flight left on time and arrived in AMS 30 mins early. Cabin crew were friendly and informative. The food was well-seasoned and hot drinks available throughout. Arrival in AMS was smooth and I had my baggage within 10 mins of landing. It is unfortunate that KQ is unable to provide this experience every single time. That accounts for the low ratings and terrible reviews.