Kenya Airways

Not Verified | Worst service ever. Actually it reminds of the last time I flew this sorry airline. From staff being uncooperative and ground staff who are stupid. Went to business class lounge. It was very full apparently other 8 flights have been delayed. Mine was delayed from 7am to 10 am, no explanation whatsoever

✅ Trip Verified | Kigali-Nairobi-Dar return in April 2024. The first of the 4 flights was on B737, the remaining 3 on Embraer 190. Flights briefly on time: the only delay was from Dar to Nairobi, causing a tight connection in Nairobi where our four pieces of luggage did not make it. Got a courtesy upgrade to business class on the last flight (night time), which, on the other hand, did not provide any catering as they failed to load it on time for departure. Thus, arrived in time, but without luggage. The luggage issue was well informed, 3 of four bags arrived the following day, and the remaining came 2 days later. Had to return to Kigali airport to pick them and pay taxes as they contained imported goods for resale. All-together an acceptable experience with KQ. The ticket was highly discounted; we were kept well informed on luggage. Miles earned to Flying Blue was instated correctly.

✅ Trip Verified | I really wanted to like Kenya Airways but sadly I cannot. Firstly, our original booking was changed by the airline several months before travel. What was a Thursday flight with a 90-minute connection in NBO turned into a Friday flight with a 10-hour layover in NBO. Instead of arriving at our destination late afternoon on Friday, it became 3am on Sunday and we effectively lost 2 days of vacation. The airline would not entertain courtesy access to the lounge due to the involuntary delay (shown as US$100 for 2 adults and a child including Asante discount) but said they would pay for a day hotel outside the airport. However, they also would not pay the US$100+ to get the required ETA to leave the airport for our group to get to the hotel so it was pointless. Check-in at JFK was smooth, and the staff were friendly, even if there was a hitch meaning we could not check in online ahead of time. We were asked to pay again for the seats we had already paid US$50 per person for. This was because of whatever they did on the back-end to change our tickets from the Thursday to the Friday zeroed out our payment. We were able to show them the original booking and receipts and the fee was "waived". On-board the flight, the staff from JFK-NBO were not particularly friendly and the seats we had paid for had inoperable IFE system. (19 G/H/J for reference). The cabin crew tried to reset it 2 or 3 times but could not make it work. 14 hours without any entertainment. great! This was not new damage as the remote was missing in the middle seat and frayed ends showed it was not recent. Perhaps that is why the cabin crew pretty much avoided our section of the plane (as the people behind us had inoperable IFE also). We only saw them for meal service and they did not engage whatsoever. I am sure they had received complaints on the incoming flight also! After a very long flight we arrived at NBO and transited to the lounge. Not KQ's fault but only 1 security line open and people backed up all the way up the still moving escalator!! Took about 1 hour to get through but when we did we went to the lounge. Asked again about complimentary access but met with a firm "no". (which we expected but you have to ask!). What we did not expect was that the cost would be US$160 if we wanted to stay until our next flight and not $100 as quoted by KQ. We paid it as we were tired and wanted some nap time and some rest. Lounge was average in terms of food, but it was clean and quiet. Staff were also excellent. The flight from NBO to SEZ later in the evening was uneventful in comparison. We got on the plane, it was half full only, staff were great, IFE worked, legroom was decent, and it landed on time. What more could you ask. If there was a complaint about this flight it would be the time. 3:15AM is really late to land (or early depending on point of view), everything is closed so we couldn't get sim cards we had paid for until next day and had to book an extra day at accommodation so we could check in so early. We had hoped KQ would live up to our expectation (we had flown them in 2020 just before the pandemic hit and they were great) but realistically, the planes are looking shoddy on the inside now, and there are other options to get to SEZ and even to NBO many of which were cheaper, and we might opt for those if there is a next time to SEZ. A final note - trying to ask for the seat fee to be refunded due to the IFE issue and customer service have gone silent.

✅ Trip Verified | Kenya Airways flight Nairobi to London had a delay of 3 Hours. Result was losing the flight: London to Barcelona. We made all our claims but still no answer from the company more than 1 Year ahead). Not a serious company at all.

✅ Trip Verified | We were delayed leaving Amsterdam by 2 and a half hours. So we missed our connection to Lusaka. We were rebooked on the next flight 5 hours later. I checked an Independent site for departures from Nairobi today and it said our 1:30 pm departure for Nairobi was delayed until 18:30. Our 3rd delay on this trip. I told the staff in the lounge this and they assured me I was wrong. Of course I was right and knew more than the Kenya Airways staff who only got the news at the boarding gate. Their display board still has our flight leaving in time at 1:30 pm. They never change hoping that in some parallel universe their lies may be believed. They offer nothing by way of compensation even though this flight originated in the EU. Compensation sites don't deal with Kenya Airways as they refuse to pay. The staff couldn't care less but I don't think they can be blamed for being so uninformed. They offer at business class a free dump if a hotel (not a known brand) but here's the catch. You must get your own online and complicated visa which asks you where you are staying but you don't know. Then it's a long queue for a hotel allocation, in the Same queue as lost luggage. Total chaos. Then a wait for a ratchet bus that only moves off when full. They do not want to help in any way. KLM and Air France should distance themselves from this airline. I don't think you can complain through their website either.

✅ Trip Verified | Flew from Bangkok via Nairobi to Kigali 2nd April 2024 on B787-800 and B737-800, respectively. Both flights were about full and briefly on time. I had chosen my favorite seats beforehand (free for elite card status holders). Easy and fast check-in in BKK, including being given unofficial advice on how to enter Fast Track for Immigration and Security. These used to be a Skypriority perk, but they have cancelled this except for premium class travellers. The Skyteam lounge in pier F delivers and still improves on hot foods and French sparkling wine. First flight called for boarding far too early, almost 2 hours before scheduled departure. The F5 gate as KQ uses, however, is only 200 meters away from the lounge so I went back again as the dull gate hall atmosphere kills my mood. Airbridge while boarding, but bus-gating while exiting in Nairobi. Onboard could stretch my legs as I wanted as the 25th row has unlimited leg-space and they availed space to me avoiding having someone sitting at the neighbouring seat. That later enabled me to sleep well. Preordered seafood was delivered to perfection with handwritten name on it. So, we had dinner at 2 a.m., but it was very welcomed. The flight provided me 3 hot meals which is more than fair for a 9 hours flight. Inquired and got an extra portion of different nature, a freshwater fish meal, which also proved tasty. The most delicious meal was, to my surprise, the breakfast. Here they’ve made seafood pieces into scrambled eggs, extremely delicious and innovative. Drinks came around late and after food was served. The Tusker beer was awful, the white wine was undrinkable, but the red wine was surprisingly good (Shiraz grape from Stonedale Winery, South Africa). No bubbles in economy class, however. The FAs managed well the full flight. They answered call bells, were fit, jovial, and well rested, focusing on their job and talkative with passengers. Transfer in Nairobi was tedious due to bus drive and huge queues for security checks. Thus, I missed the lounge. Last flight to Kigali was more spartanic and uneventful, had to cheer up the staff. Exit seats reclinable (row 19), was again given a neighbour free seat. Boarding upon walking on the tarmac 300 meters. Catering was only a plain, cold croissant (short morning flight), but hot and soft drinks were frequently served. IFE working well (both flights) but headsets not provided. Disembarking by walking was fine to get grounded. Luggage arrived unharmed and instantly. Recommend. Have 4 more KQ-flights in the pipeline and look forward to them.

Not Verified | I frequently fly to Kinshasa and chose this time to use Kenya Airways as their business class was the cheapest available and the flight was from Heathrow, only ten minutes from home. The seat was comfortable enough but the inflight entertainment was limited. Cabin crew on the outward flights were charming and attentive, but rather dour on the return flight. Flight delays were a feature of the trip, with NBO-FIH delayed by an hour, then FIH-NBO delayed by 12 (!) hours with no explanation. It meant missing my NBO-LHR connection and waiting for 16 hours in Nairobi airport. Luckily I was in business class so could spend the wait in the well-appointed lounge. In future, although it is more expensive, I will stick to Brussels Airlines.

✅ Trip Verified | 05 Oct 2023 London-Nairobi. We are a couple and booked mid 2023 for tickets departing London KQ103 at 11:10 a.m. Kenya Airways deliberately put us on flight KQ101 departing 18:25 No prior notification long before as it is the rule. On same day 5 Oct morning as we were on the way to the airport, we noticed an email for the online check-in with the change of time = 6 hours waiting at LHR. Missing correspondence to our final destination. And yet flight KQ101 at 11:10 a.m. did operate and left London at that time. We raised claim/Incident created 13 Oct 2023, after resisting emails from us with objective and justified case, after a first odd reply and full of non sense from Kenya Airways, they offered us a compensation of 600 Eur per person while requiring a list of documents from us. We sent all documents they required - 15 Nov 2023 : KQ confirmed good receipt of our documents all correct, and assured payment to take over 2 months and we are yet to see the amount back in our account-, no answer. We had sent 5 reminders. We also noticed on KQ customer space our case as «Incident closed. 3 Mar 2024 at last email from Kenya Airways pretending excuse and announced payment is actively under process. For a simple bank transfer, 5 months? On 16 Mar 2024 still no money to our account.

Not Verified | My recent experience with Kenya Airways was incredibly disappointing. During a transit from Nairobi to Addis Ababa, the airline made a critical mistake, resulting in us missing our connecting flight. Despite having a transit time of only one hour and 40 minutes, we were left stranded at the airport for over 24 hours without any proper assistance. After the airline acknowledged their error, they offered no immediate solution or support. We were left to fend for ourselves, with no food provided and no accommodation arranged, forcing us to sleep on uncomfortable chairs in the waiting area. Attempts to seek assistance from the manager were futile, as no help was provided. Furthermore, the lack of options for purchasing food at reasonable prices within the airport, coupled with restrictions on bringing food from outside, only added to our frustration. This experience not only caused significant inconvenience but also led to me missing out on a special occasion. I strongly advise against using Kenya Airways and urge fellow travelers to consider alternative options. The lack of basic care and assistance during such a distressing situation is unacceptable, and I have no intention of flying with this airline again.

Not Verified | Delayed and cancelled flights so arrived 10 hours later that originally expected. Given 2 samosas and offered a breakfast because of missing my connecting flight and having to wait 7 hours ... the food packaging was ripped and some of the breakfast removed, everything was cold, old and dry. The attendant were uninterested and offered little information or help. Arrived in Manchester to hear that my luggage was still in Kenya so I had to wait 2 days for it to arrive with no warm clothes or shoes and no medication.

✅ Trip Verified | Kigali to Amsterdam via Nairobi 4th Feb. 2024. Ticket cheap, promotional, purchased instantly after KQ resumed their NBO flights to China via Bangkok. Trip started well, check-in in KGL clear though tedious (20-40 minutes per person in Skypriority line!). Luggage inscribed the whole way inclusive of an additional leg to Hanoi on another ticket with Vietnam Airlines, another SkyTeam alliance member. That would ease my transfer in BKK. Later, the trip became an unreasonable lengthy Odyssey over 4 days: due to just a two hours delayed departure from KGL, I missed connection NBO-BKK which was closed at gate (or cancelled; I have different information on this). First, KQ sent me from the now closed gate 11 in NBO to gate 8 to board with Qatar Airways to DOH and then to HAN (final destination). However, I had to decline as only NBO-DOH was booked and acknowledged by QR. The remaining sector was not booked and QR refused to book me through to Hanoi. Then I had to queue up at KQ-transfer desks, who eventually told me that they alternatively would provide me hotel in Kenya until their next departure 2 days later (!!). On top, they further needed a supervisors approval to this long stay. I would go on next direct flight, but had to await ticket re-issuance. In the meantime they sent me to their Prime Lounge in NBO to wait for details. Went airside/landside/airside and had to endure 2 security checks. The details dragged on; however, at 4 a.m. I was, without any dialogue, laconically, sent a rebooked itinerary NBO-AMS by KQ and then AMS-BKK by KLM. That detour implied a 2-3 times longer trip with arrival in BKK a day later than planned. They then saved on hotels but added on flight costs. I thought I better accept this solution as to discuss options seemed not easy and I was too tired to make a fuss, and would then arrive a day earlier than feared. Those two trips went well; I narrowly managed transfer in AMS, but my luggage was not following me. It apparently stayed on in Nairobi; this I arrived BKK without my luggage. It only arrived there with KQs own flight the following day. I had in the meantime postponed and rebooked my onwards tickets with Vietnam Airlines who of course could not sent my luggage with me as it had not yet arrived Bangkok yet. However VN did a great job to retrieve it and eventually submitted it to my private address in Vietnam upon an extra day and some ongoing actions from my side. Not to the benefit of Kenya Airways… Flight 1 Apart from the delay, it was a fine trip on a well occupied B737-800. Lounge in Kigali was accessed through my Flying Blue Gold Card and was a pleasure. Food is good, including several hot dishes and savory snacks. Drink options are very sparse but well stocked. As usual, gate calls in Kigali are done way too early and even before arriving aircrafts have landed. If adhered to, one would sit in the dull gate area for 1-2 hours instead of enjoying the lounge to a maximum. Thus, I refused to be chased out of lounge early as there were no reason to rush for nothing. Boarding easy. Onboard, I got my wanted seat and preordered seafood-meal. Wines onboard are drinkable as compared to those served in the lounge. Flight 2 a Boeing 787 aircraft, a bit worn. On time. Flight was not full; I was given three seats to flat out as I was deprived sleep struggling in the airport the previous night. Flight crew were very good. Two full meal servings. IFE is OK.

✅ Trip Verified | All legs on this flight were delayed. From Johannesburg to Accra the journey took 18 hours and from Accra to Johannesburg it took 20 hours. Staff seldom gave correct information. On the left from Accra to Nairobi we asked the crew how much longer. She replied an hour and a half. within 5 minutes the captain states we are ready to descend.

✅ Trip Verified | The boarding was late, the service onboard very average for a business class product, connecting flight was chaotic, onboard services hardly had options. What is concerning is the Captain of the flight had his 2 sons on the flight from Nairobi to Cape Town and allowed them access to the cockpit for both take off in Nairobi and landing in Cape Town on KQ784 for 18 January, so not even safety is respected.

✅ Trip Verified | This is our first time flying with Kenya airways & will be the last. We are in Africa for a 25th anniversary trip & we were flying (KQ flight 471) from Kigali to Nairobi on 19th Jan 2024. We arrived at the airport at 7 am for the 9.10 am flight. Minutes after take-off, the pilot announced that we were returning to the gate, as a "door latch wasn't closing" & they needed to have it looked at. At around 10 am, after half an hour sitting on the flight, they said we needed to get off & they would give us an update. After sitting around for 3 hours, at 1 pm, we were told that we would be put on a flight at 7 pm, and that they were going to bus us to a hotel for lunch & to wait. We had a flight to Zanzibar at 6.30 pm on Jan 19th, but since we weren't even supposed to leave Kigali till 7 pm, we knew we would not make our connection. The Kenya Airways rep assured all of us that all of us would "automatically" be booked onto connecting flights & we didn't have to worry about a thing. Since matters were out of our hands at that time, We left with our fellow passengers & were taken to a not so nice hotel, where we were told to have lunch & wait for an update. At around 5 pm, the reception informed us that Kenya Airways had updated them that we were no longer going on the 7 pm flight, but were going to be out on a 3.40 am flight to Nairobi, the next day, January 20th. It would be more 17 hours past our original departure time, but we had no option but to wait it out, as our bags were still at the airport. Somehow, we all made it to 1 am at night, when a bus arrived to take us back to Kigali airport. Upon arrival, we were told that the 3.40 am flight(KQ 479) was delayed till 4.40 am. To make things even more chaotic, our connecting flight to Zanzibar(KQ 490) was also already delayed from 8 am to 11.20 am. I'm writing this as I sit at the airport, hoping to finally get to Zanzibar today. The total flight time from Kigali to Nairobi & Nairobi to Zanzibar is 3 hours or so, and thanks to Kenya Airways, we have already spent 27 hours at the airport & the hotel & we still don't know if we will actually get to Zanzibar today. And if our bags will be on the Zanzibar flight. Time will tell. It's only now that I'm reading all the terrible reviews of Kenya Airways. We experienced the terrible customer service first hand, with agents not having any replies to questions, absolutely no apologies from any staff for the agony caused, and long lines of angry customers at every counter. The horror stories are real. Avoid this airline like the plague, if you value your peace of mind. Anyone can understand one aircraft having "operational issues". But from what we saw and experienced, cancellations, delays, no accountability & no apologies are a daily way of life for Kenya Airways. How can an airline get it so wrong, so many times? Bottom line-run as fast as you can from Kenya airways, you will thank yourself that you did. If you still choose to book with them after reading all these reviews..- well, you were warned.

✅ Trip Verified | Absolutely disgusting service. Our outbound flight from Johannesburg in December 2023 was delayed by 8 hours, only to land in Nairobi and be delayed a further hour. On arrival in Bangkok our luggage was missing. No help, response, or apology from Kenya Airways. Fortunately Bangkok luggage staff sorted out the issue after 4 days. Our return flight from Bangkok started with no sign of any staff at the closed boarding gate until 2 hours before an international flight. Patrons were left confused and uncertain of what next to do or if they could eat etc. On arrival at Nairobi in January 2024 our flight to Johannesburg was once again delayed. The staff are arrogant and not helpful. Horrible experience.

✅ Trip Verified | Do yourself a favour and don't ever fly Kenya Airways. The airline didn't load ANY of the passengers luggages onto the flight from Nairobi to Cape Town (which we later found from other passengers online that it is a frequent occurrence to anywhere). Neither did they inform the arrival airport so passengers were left waiting more than 3 hours after landing wondering what caused the baggage delay. To rub salt to the wound, Kenya Airways did not provide any update on luggages and was practically uncontactable via phone, its official whatsapp, email, social media, messenger. So we were left stranded with very little on us and no idea at all if our luggages will ever be delivered (they did eventually deliver after 3-4 days). Follow-up calls for documentation for insurance purposes also hit a brick wall. The airline simply ignores all customer service requests. Do yourself a favour and do not fly with Kenya Airways. Despite their promise of being customer centric it's all a lie and facade. t's simply not worth the anguish that you will experience.

✅ Trip Verified | Worst experience ever and the hostesses wasnt helpful. First flight from Dubai to Nairobi was delayed more than one hour. Second flight from Nairobi to Johannesburg delayed again, Charger on flight was not working. My food was disgusting. No communication as to why flight was delayed and no indication of time of departure. I requested to move my seat and i was told no. Arriving in Johannesburg my luggage wasn't on the flight. I had to wait 3 days to get my suitcase from the airline as it was left in Dubai. Being on vacation its absolutely horrid not having my personal essentials. Yesterday 5 January my flight was delayed. Flight to Nairobi was full and again very helpless Hostesses. Arrived late at Nairobi for the next flight and they made us wait, 1 and a half hours late for departure, no explanation as to why. I paid for the economy comfort seats on both flights. Second flight was horrid. Charger for my phone wasn't working again and when i informed the air hostess she asked me what do i want her to do about it, if its not working its not working. Asked for a blanket 4 times before eventually getting one.

Not Verified |   Worst experience ever, they change boarding and flight time without considering of the customers. Last minute changes. Also changing flights for long hours without providing an alternative solution. You can never trust them since one doesn't know what to expect. The airline is full of surprises

Not Verified | The worst airline you can opt for. I started from Mumbai last week that flight was delayed and they were not intimation it to to me. I had a connection flight to kilimanjaro last minute, they changed my flight to another carrier, same way I have been kept on dark about when my flight will depart for Mumbai as everybody including their staff are clueless.

Not Verified | Poor customer service and losing passenger luggage. 2 weeks on still waiting on my luggage. Every time I call the customer service line I am advised that they don't have an update on my luggage. The staff are rude and don't know how to respond to questions. KQ please put this as a disclaimer that a passengers luggage may not arrive at their destination. Your baggage contact line +254-20-3274747 is as good as not having a phone number as it doesn't work. If you want economy flight with zero customer service and don't care about losing your luggage this is the best airline for it.

✅ Trip Verified | I write this with so much anger and pain. My flight has been delayed for almost the whole day and I have a child. I will have to stay at Nairobi Airport from 8am - 10pm just to wait for a transfer. Least to say, previously my luggage was delayed by 2hrs to arrive, lost items at the airport. I never learnt my lesson! This is the last time I will be using Kenya Airways.

✅ Trip Verified | It is the worst airline. 2 hours delay at departure, 20 hours layover without the least assistance or consideration of clients, I had to wait for my departure from Nairobi to Douala the 12th December 2023 at 7:30am after I slept on the chair since 2pm on the 11 December that I arrived in Kenya airport, just to discover again that my flight is delayed for another 2 hours to Douala. I will not count the mediocrity of the ground staff at the airport in Nairobi that are not even ready to assist travelers. It took 3 staff 2 hours to tell me if the agency has some arrangements for me here at the airport because they are busy pressing their mobile phones and answering calls in their native languages. I witnessed many clients missed their flights because the ground staff were too too slow in serving them.

✅ Trip Verified | 14 hour flight and I genuinely enjoyed my experience from start to finish. My flight ran smoothly and on time. My luggage was never mishandled. The staff were warm/kind, helpful, accommodating and attentive to everybody on board and even paid extra attention to families with young children/infants. The food was great, I looked forward to every meal. In my experience, what makes Kenya Airways stand out the most is the level of care they provide to their customers. The next time I fly to Nairobi I am making sure to choose Kenya Airways.

✅ Trip Verified | Flew DAR-NBO-KGL 25 Nov. 2023 on Embraer 190. Got all the nice perks of holding Elite Status with Skyteam. Check-in in Dar was easy and cooperative. DAR has improved tremendously, immigration and security provided quick services. Good, new CIP lounge in Dar with quality craft/draft beer. The KQ lounge in Nairobi is always a breeze. Onboard, given reserved seats, two drink rounds in each of these two short flights. I had pre-ordered seafood and given options of crab salad sandwich and salmon sandwich, nice indeed. Fair wines served. Luggage allowance generous, 3 x 23 kg, we had 5 suitcases checked in, almost 120 kg inscribed without extra charges. The cases were arrived perfectly at final destination. Flights on time, transit in Nairobi went smooth as well. Onboard, FAs were helpful, kind, and on top of things: proactively asking if we needed extra catering or refill. IFE was simple, with individual mini-screens and movie options. Can't fault anything really, seems I am getting a sweet spot for Kenya Airways. Tickets inexpensive and was further given flyer miles and tier points instantly towards re-qualify for my gold card. Very good value for money.

✅ Trip Verified | Kigali via Nairobi to Dar November 23; 2 short regional flights; first on a B738; next on Embraer 190. Benefitted a lot by being a Skyteam gold card holder: got the best seats and access to lounges in Kigali, Dar, Nairobi which all are good, varied with improved hot food options. Boarding easy and quick. Onboard, enjoyed special meals pre-ordered and given on both flights; an impressive gesture. Skyteam priority worked to some extend. Onboard, not recognised as elite status holder, but cannot complain as we were fairly well pampered. Call bell was answered if running short. 1st flight had serious landing attempts in Nairobi before succeeding. Worst nightmare was a repeated delay on flight NBO-DAR. A technical issue reoccurred even on a substituted aircraft instated. Eventually we took off but upon worries expressed by captain, we became forced to return back to Nairobi, despite we were almost already at Dar. 150 passengers then had to sit in the aircraft or debark into a bus on the tarmac in Nairobi. There were no proper announcements, no service, no toilet access, just waiting in limbo for hours. Some passengers refused to reboard as they lost faith in the airline and aircraft. Then these passengers luggage had to be offloaded, another hour went by. The whole night was completely destroyed; however, at last we took off but only arrived in Dar early morning instead of at midnight as scheduled. Five hours delay is serious and favour direct flights avoiding transits. The good thing was that we, and luggage as well, finally arrived and in one piece. For both flights, FAs and passengers were in general cooperative, extrovert, and sociable.

Not Verified | Zurich-Paris-Nairobi-Joburg on 17-18 Sep 23 on two Boeing 787-800. 1st leg operated by their Skyteam partner Air France. Boarding issued prior to departure from Zurich. Seamless check-in, and transfers. Onboard, food is improving. Ordered seafood meal and it was accommodated with pleasure and of good taste. Two meal services provided on the 8 hour flight to Nairobi. Drinks plenty, champagne and 4 acceptable wines. Only 1 beer offered, Tusker Lager which is waterish, cheap, and useless. Lost 1 of 2 inscribed bags, but it is being recovered, Kenya Airways did not load it from Nairobi for the last leg. Lounge access provided throughout, all were good. IFE and WiFi fine, not world class, but suffice. FA's are good, not patronising passengers, flexible, and humorous, especially the announcements were quite charming and funny. Transfer in Nairobi easy, even though disembarking included some walking and bussing. Good product, not overkill, but sufficient and less expensive than their competitors. Love their business class, not because it is extravagant, but the cabin space, their crew, and solid food provision, is adorable.

✅ Trip Verified | It is truly distressing for such a large company to see a total lack of respect and communication towards customers. I don't know if this is the case for other destinations outside the DRC, Kinshasa but the service is really disappointing. No luggage received and that, without any explanation or apology. Out of a total of 11 suitcases, none arrived and we then have to run after the company to get crumbs of information if the person receiving is willing and in the mood. The lack of consideration from customers is really disappointing, it's sad to see that the Pride of Africa slogan is only limited to the paint on planes and in advertising spots. Il est vraiment désolant pour une compagnie aussi grande de constater un manque total de respect et communication envers les clients. Je ne sais pas si c'est le cas pour d'autres destinations en dehors de la RDC, Kinshasa mais le service est vraiment decevant. Aucun bagages reçu et ça, sans aucune explication ni excuses. Sur un total de 11 valises, aucune n'est arrivée et nous devons par la suite courir derrière la compagnie pour avoir des miettes d'informations si la personne qui reçoit est disposé et d'humeur. Le manque de considération des clients est vraiment decevant, c'est triste de voir que le slogan de Pride of Africa ne se limite qu'à la peinture sur les avions et dans les spots publicitaires.

✅ Trip Verified | Dreadful airline - after emailing customer service to say both my wife and I had no entertainment system as both were broken and then no choice of food as they had run out - customer service totally uninterested and not replied. Had our money and don’t care Avoid

Not Verified | The lady at check-in was very rude and insisted on wanting to check in my colleague on a 4am flight with no alternative accommodation but a mere 200usd and we rejected the offer as it excluded accommodation. She refused to call the manager when we requested her to and brazenly carried on until we confronted her again. Only after waiting for 55 minutes then my colleague's seat was secured and we went through the boarding gates. As if that wasn't enough, the departure time was 30min late and no apology was received from the captain. To use Kenya Airways was the biggest blunder on my side ever committed. I am a frequent flyer and have never experienced such a distasteful and shabby treatment ever. I vow never to use this airline again.

✅ Trip Verified | Dismal from start to end. Not all of the staff and crew were rude, some were just sullen and disinterested. Food was consistently awful, drinks were ok. The hard product isn’t too bad (similar to what Turkish used to operate, i.e. dated, but comfortable enough), but everything else was dreadful - checkin, lounges, boarding etc, all service points were very poor. Nairobi airport was an awful experience all 4 times (we had stopovers in both directions), expect corruption, chaos and disorganisation. I’ll do all I can to avoid Kenya Airways in future.

Not Verified | Airline was 1 hour late to board passengers and to 1 hour late to depart without any explanation. Food was horrible, and to make matters worse, they lost the entire passengers' luggage without any explanation. The Swiss Port employee who was left to deal with the passengers had no clue what was going on and all he could do was give us forms to fill out. All perishable items that I carried will now be trashed since the man said the earliest we could get our bags is Wednesday 8/24. A passenger on the same flight who had air tagged her luggage indicated that the bag was still at JKIA! Last month they also lost my husband's luggage and when they tracked it, it was discovered to be at the Delta baggage office still in New York instead of Kenya. 4 days later when it was delivered. They did not even bother to refund us.

✅ Trip Verified | Kenya Airways has really disappointed me for a second time, it's never on time, it appears 30_40 minutes late. Am supposed to be setting off to Uganda from Kenya but the plane is not even here. Same applies from Dubai we left 26 minutes late that was even before we boarded.

✅ Trip Verified | JNB-NBO-AMS-ZRH on 14-15 August 23. Flights on time, despite being quite full. Good announcements. Check in on transfer desk in Jo-burg, all 3 BPs issued on spot. Kenya now uses the South African Airlines lounge, which is very high class lounge with sleepers and a very diverse buffet with high quality foods. The long haul flights were both on Boeing 787-9, business class is wonderfully furnished, spacious, in 2x2x2 configuration which is perfect. Low chair fenders allow you to overlook entire cabin when seated upright. Very ample leg space in the lie-flats. Spent night in Pride lounge, Nairobi. Preordered, hot seafood meals were provided thrice on the two flights, all different variants and tasty. Take-off champagne given. Not the most sublime business class catering in the skies: food in general is not extraordinary (apart from the pre-order options), no beer choices, only the watery national Tusker Lager offered. Meals robust and reliable, pre-ordered meal managed well. FAs active and smiley, though not well coordinated, despite being many. IFE is acceptable though narrow choices on movies. Nice beds with mattresses and pillows, 2 blankets per seat. Will fly again with KQ. KLMs 52 lounge in Amsterdam is huge and good, they printed out coming Boarding Passes for me. Amsterdam-Zurich on Embraer 190 aircraft operated by KLM, well synchronised with Kenya Airways and under their flight number. Flight full. Delayed ½ hour due to complicated, tedious loading of two giant dogs, a serious unnecessary delay causing delay for 200 people. Catering was surprisingly good: menu card, nice, large food box with 3 course meal, including my favoured seafood meal. Champagne, 4 wines, and lots of hot and soft drinks offered. Swift service. Seats are just economy seats but I was given 2 seats in front row and can’t complain.

✅ Trip Verified | Officially the worlds worst airline. 3hr + delay from SA to Burundi and coming home they call you to board and then tell you your flight is delayed by 2hrs+. No compensation. Rude cheeky staff with no customer service. They try to push the blame to customers and have a serious attitude issue. Everything about the airline is so disappointing from the aircraft to the meals to the staff to the compensation. Been on the airport for more than 10hrs. No empathy for ppl. They tell you to book a hotel at your own expense and they can’t even accommodate ppl in lounges. Pathetic. Stay away from this airline.

Not Verified | The worst service I have ever encountered in airline, my fiancé missed her flight 4 times due to overbooking of airline. Airport workers keep on sending her back home saying that the airplane is full, I wonder how if you can treat your staff like that? How can you put up to 7 passengers waiting for more than 4 days or why would you issue staff tickets yet you know the plane is full? 30 minutes Before the gates closes the we can see that you can even issue tickets, the flight has up to 10 seats free and still you decide not to give your staff a seat? I do not ever recommend anyone to use Kenya airways

✅ Trip Verified | Do not use Kenya Airways! This was the worst decision I’ve ever made, I had two flights one from Mombasa to Nairobi which was delayed 4 hours so I almost “missed” my second flight home to London then I got there and they delayed it by an hour meaning it was 12:55pm then they told us they were delaying it till the next day at midday. The organisation was appalling. Got to a hotel room at 4am which wasn’t cleaned at all and they didn't even give me a key card for my hotel room. The flight then also got delayed another 2 hours the next day.

✅ Trip Verified | I had the worst experience with them I cant even explain my frustration. The night of my departure they told us 2 hours delay then another 3 hours then they said you know what it's cancelled. They booked me another flight the next day I reached to Dubai and the next flight was already gone by then.

✅ Trip Verified | We travelled from Mauritius to South Africa, with a connection flight in Nairobi. In Mauritius we've checked in all 3 of our bags at the same time. Upon arrival in Johannesburg, South Africa, we were informed that my son's bag stayed behind in Mauritius. They've done a tracking on the barcode, and informed us that the bag never arrived in Nairobi either. How can you just leave the bag behind? Pathetic service!

✅ Trip Verified | We had flown in from Dubai to Nairobi on Business class and it was good. Hence on our way back I decided to upgrade and fly business class, expecting the same. It was the biggest mistake in my life. The so called business class was just close to the premium economy of most other airlines. Seats had some push back and that's it. The leg extender was stuck and won't extend. Cabin crew said they were helpless - they didn't even try to see if it can be worked. I had to spend the entire flight sitting upright cos without the leg extender to support, I was slipping down if I reclined the seat. Horrible experience and to top it all there event wasn't a TV on the 5 hour 20 minute flight. Cabin crew said that this aircraft only has so much facility and they were looking at each other and smiling when they heard that I actually upgraded to business class. I would like to know how I can claim a refund. Where and how can I escalate this matter to. I sent a dm on Twitter to the airline which they haven't responded. Such daylight robbery must not be permitted. This isn't the upgrade we pay for. I am going to share my horrible experience on all social media channels. Interestingly I have not received any survey about my flight experience, which they promptly send. Never flying Kenya Airways again.

✅ Trip Verified | One of the worst airlines I travelled on. KQ765 delayed out of JHB with no reason given only left at 02:30 on Sunday morning 25 June in stead of 01:15. Missed our connection flight out of Nairobi to Zanzibar. Ground staff made us wait for 3 hours before we got any assistance in Nairobi. Eventually got a Precision flight to Zanzibar after we had to fight the staff for seats. We were assured that the flight will have our baggage on it as it was scheduled to leave 3 hours after we got our seats. When we arrived in Zanzibar we had no baggage and the ground staff was rude saying it was not their fault we did not have our baggage and that it would be at the Zanzibar airport on Sunday evening with the next flight and if we want it we can come fetch it then. We where on honeymoon and our Hotel is 1 hour 20min away from the airport, as we booked a all inclusive package which included our transfer to and from the hotel, we had no means to get back to the airport to collect our bags. We requested that they please deliver the bags to the hotel. Ground staff said they can only deliver on Monday morning. When we asked for compensation to get some necessities like toothbrush and clean clothes, as we had no clothes or toiletries and had a dinner reservation for Sunday evening, we were told it is not their problem nor their fault our baggage did not arrive and they rushed us out of their office. Needless to say we did not receive our baggage that evening. Monday morning 26 June I phoned the lost baggage office and was told the delivery will only start work at around 10:00 and would need to make a few stops before he gets to us. We ended up getting our baggage at 15:00 Monday afternoon. Missing the whole Sunday and most of Monday of our vacation because of having no clothes.

✅ Trip Verified | No where near does this airline come to being called the pride of Africa, it has made us as Kenyans embarrassed. The flight itself delayed for over 4 hours with no valid explanation nor any compensations. No regrets no apologies. The cabin crew are probably the rudest you'll ever come across as if they are doing you a favor. No courtesy and concerns for the three infants and 1 elderly I was traveling with on the contrary we were begging for the very basics and still not provided, like infant food! Inspire of pre-arranged meals non of my infants got the baby meals. The aircraft they are using is not for long distance international flights as the seats are extremely compact and zero legroom. We came out of the flight tired and exhausted as if we had been in war. Ground crew at both the airports equally the same and no sense of responsibility. Check in experience, 1.5 hours just to check in my family of 5 adults and 3 babies. How in the world can you explain this? Cabin smells stale from previous flight and nothing fresh. This is the worst airline I've ever travelled in.

Not Verified | Never use this airline, original flight had a 2 hour layover. It was canceled and the new flight had a 8+ hour layover. Nowhere comfortable to sit as the don't give you access to the Pride Lounge but only a food voucher with no food selection but a set meal. Staff have a terrible attitude and not bothered to help. I will never use this Kenya Airways again.

Not Verified | The flight on return journey was excellent. A sumptuous fish menu provided on my return yesterday. Staff are caring and lovely to talk to. I watched a cookery show and learnt a recipe on flight. Also a construction show though took it off half way due to the swearing. There wasn't much to watch for me but I left happy learning a potato recipe from South Africa. A bit of a delay in Nairobi for an hour but as I was on holiday it didn't spoil any plans. I spoke to a lady going to USA and she was given accommodation for missing connecting flight. So not so bad. My issue seems mild but one that all schools are aware of in London. We had a nut snack and I did hope that those with nut allergies where considered. At my children's 3 schools, we simply remove nuts from children packed lunch or school dinners and from view as some people get very bad allergies. Maybe it was the type of nuts served but I was surprised to see nuts on the menu.

Not Verified | My family of 4 people had booked to fly from Glasgow to Nairobi thru Amsterdam on 26 th June 2023. As they were preparing to fly, they received a message that the flight from Glasgow to Amsterdam is cancelled. Thus the re-booking is done for 2 people on 26 th and the other 2 on 27 th June. That would have messed all our onward plans. As today is a Sunday, we never got any response from the agent in Scotland who booked the tickets. As a last resort, with a prejudiced mind that I am just gambling, I called Kenya Airways number. The response I received was absolutely amazing. We got re-booking from Edinburgh to Amsterdam to reach Nairobi as planned earlier. I am really thankful.

Not Verified | I had booked a return flight from Copenhagen to Mombasa and back. Unfortunately I missed my connecting flight going to Mombasa. I booked another flight to Mombasa and I immediately contacted Kenya Airways customer support to find a solution for my return flight. I wrote and called them for a week before I heard back from Kenya Airways. Fortunately the reply was (in writing) that my return ticket was confirmed. When I went to Mombasa airport to fly back they could not find my ticket. I showed them the email with the confirmation and the Kenya Airways lady in Mombasa agreed that it said my ticket was confirmed. Head office refused to let me onboard unless I purchased a new ticket. I did so to come home to my family and I was advised to contact customer service when I got back to get my money back. Then followed several months where I have been writing with Kenya Airways Customer Support. All sort of excuses came up claiming I had the wrong visa, to me being a student and other lies. Finally they concluded that in reality I had not purchased a new ticket, instead I had paid a penalty fee for missing my original flight. I then provided Kenya Airways with a copy of my receipt from Mombasa airport that clearly states that I had to my a new ticket. Since then Kenya Airways have ignored my emails. I am really shocked how Kenya Airways has tried to avoid taking responsibility and done so by lying, bullying and inventing stories to make me drop my claim. I followed every procedure the moment I missed my plane and I truly trusted and believed Kenya Airways when they wrote me that my ticket was confirmed. The lesson learned is apparently that you cannot trust Kenya Airways.

✅ Trip Verified | I have been flying with Kenya Airways for the past 6 years, experienced a delay once which was okay but I had the worst experience in May where both trips were a disappointment. First, on the 14th May my Departure was delayed from 6am to 4pm. No apologies nothing, they kept on rescheduling the flight without proper communication. We late boarded Emirates to Nairobi. Again it took us hours to board from Nairobi to Mombasa. I was supposed to arrive at Mombasa 11am on the 14th Sunday but we arrived 2am on the 15th Monday.Worst scenario was on 28th May, my flight was scheduled at 8:45pm to Nairobi then connecting flight at 11.45pm.I arrived on time waited on the queue reaching the counter am told my flight was rescheduled to 7pm! On the screen I could see clearly my flight displayed at 8:45pm.Seriously ! Without even sending a notification, remember while booking phone number and email address is always part of the reservation details. The staff showed no remorse and asked me to check with reservation team. I walked politely to KQ office. I was so shocked when the reservation agent told me that my ticket is not valid ,that it's just a paper - so from changing the time to my ticket being void. This was the worst respond ever! Kenya airways staff lie a lot. He even told me that they tried to send a notification of which he wasn't sure. After insisting for a whole one hour, a supervisor later checked me in and I boarded the 8:45pm flight they booked me a hotel in Nairobi and I had to board my flight at 5pm.I missed my reporting day at work .It was my last time boarding Kenya airways Such a shame.

✅ Trip Verified | At a time when many airlines are improving their product, Kenya Airways appears to be going in the opposite direction. Getting onto the aircraft in Nairobi was chaotic with no priority given to business passengers – for the airline ‘Sky Priority’ means nothing. From the boarding gate we then went on a long bus journey around the airport before returning to part of the terminal to climb up stairs to get onto the aircraft. Although the cabin crew were very pleasant and offered a pre-flight drink (champagne, water or apple juice) no more drinks were served until after the meal arrived. This was a total disappointment with my beef option consisting of two small pieces of beef, some sauce and a mini samosa. It was complemented with a glass of wine in a thimble-sized glass which was only refilled when we asked the crew. One of the mysteries of the flight was why the lavatory at the front of the aircraft permanently had an engaged light on. When we asked we were told that the captain had said that it was ‘reserved for the crew and passengers could not use it’. Another mystery was a man who spent the entire flight sat on the crew jumpseat in the middle of the business section. I asked him what he was doing and he explained that the crew ‘could not find me anywhere to sit’. Given that airlines flying into the UK have a legal obligation to provide advance passenger information 24-hours before arrival it would be interesting to know how this requirement was met. Although the aircraft was clean and the flight was smooth, Kenya Airways’ 787 are let down by their old-style side-by-side seating which was worn and, in some cases, not functioning properly. The fact that the flight was full suggests that the airline has no problem selling tickets and therefore little incentive to improve its product.

✅ Trip Verified | This is a bad airline. I travelled with Kenya airways on the 20th of May 2023 and now is the 26 May 2023 and l haven't received my bag. I was told the bags were left in Kenya. I have made several phone calls to Zimbabwe and also here l have visited their office in Dubai they are not giving mey bag. This is my last time to travel with Kenya airways.

✅ Trip Verified | Missed outward leg of a return flight, due to issue with KA website. Accepted loss here, though honestly feel website more than 50% responsible. Problem was return leg automatically cancelled. Engaged from two weeks before flight with what is inexplicably called 'customer support' and still had to pay again at the last minute to get a flight back to Nairobi. Total loss considerably more than the original return flight total. Sent at least 8 messages to customer support. Initial replies reassuring and seemed to offer resolution, but nothing happened. Reassurances turned out to be misleading and the information I needed was never offered. Customer service agents, while courteous and polite, seem to assume that customers will have an understanding of the rules and practices of the dystopian KA universe. No useful information is provided. It also appears that agents do not have the authority to actually resolve anything. Therefore, they do not really engage with an issue, but dole out meaningless bland reassurances. To get a flight, it required a very long and expensive phone call with an agent who had to constantly refer to a supervisor. Thankfully there are alternatives to KA, both externally and internally.

✅ Trip Verified | Very good flight, excellent crew on board, as was the food and drink. My only gripe is the business class seats could do with an update, but they are comfortable none the less.

✅ Trip Verified | Kigali - Nairobi - Entebbe return 26-27 March 2023. Aircraft were narrowbodies. The first flight was on a B737, while the three remaining flights were on E190’s. All four (short-haul) flights were on time. This was a Mileage Run to retain my Flying Blue gold status as it otherwise was going to expire by end of the month. I was at first travel attempt denied boarding and my ticket was suspended by a junior staff in Kigali. They said, upon liaising with Immigration I Airport, that my reason to travel was not valid. I tried to change purpose, but the damage was done, which forced me to postpone the entire trip. However, later I had the ticket reissued by KQ town office in Kigali, who were professional and committed to help without any payments as it was not a No Show case. They even took over the booking from my travel agent which was effective and great relief avoiding potential additional costs. I even got a much better (and more expensive) itinerary avoiding night-flights though extending my transit lounge stays. While the junior KQ staff in airport should be sacked for denying me boarding, the KQ staff at town office should be praised and rewarded for constructive and expedite provision of resolutions and quick ticket reissue by ignoring and avoiding the OTA. The rescheduled trip went fine in all aspects. Lounge access accommodated prior to all 4 flights, and the lounges are all of good and solid quality. Slept fine in Pride Lounge in Nairobi where I spent an eve and a night. Effective boardings/deboardings by either bus, on foot, or by jetbridge. Onboard, welcome champagne available on all four flights. I had prebooked seat 1A which was given me throughout. I preordered my favorite seafood meals which were delivered and tasty. The sole exception was a morning flight, where they could not manage my seafood, despite it appeared in their flight manuscript; not a big issue, but they apologised. KQ always manage special meals effectively; this is really a perk that not even legacy carriers like Qatar Airways or KLM allows for. The crews on all flights were fine, professional, caring, and in good mood. The food is getting better on these regional flights, and I had my tasty hot mini-meals served throughout. Hot towels provided. Nut mix were provided as snacks provided to assist on drinks, which were served several times. The challenge of my trip was the seemingly unusual turn-around in EBB to which airport staff were confused as I instantly returned to my origin without going landside. They allowed me not to buy a transit visa, and escorted me to transfer security and thereafter negotiated excessive spending time in lounge for me – I was granted full access for 7 hours though the airline agreement was only 3 hours. Onboard, no IFE and no WiFi which is fine for short flights. No luggage/baggage issues. Flying Blue status respected and some SkyPriority entitlements were given. E.g. priority boarding. Recommended. Will fly them again. Would have given 10/10 but have to deduct a bit for denied boarding initially by the junior, incompetent staff member in Kigali airport.

✅ Trip Verified | This review is regarding Kenya Airways customer service and has nothing to do with the details of a specific flight. Our return to Chicago was cancelled when the KA pilots went on strike. My family of four was left to arrange alternate flight arrangements by ourselves and our travel agent who was back in Chicago. We absolutely received no help from anyone at KA. Finally got economy class tickets with Turkish Air which we took from Nairobi to Istanbul and home to Chicago. Had to pay for those tickets and was told to wait for a refund of the return with KA for our cancelled business class tickets. As it turned out, we had to wait a while for our refund which finally arrived on Feb 27. The refund was issued for almost $1200 each ($4800 for the four of us). While this may sound fair, please consider that we paid a total of $14,647 for our four business class round trip tickets to Nairobi and back. Additionally, we had to pay for our return via Turkish Air at a total of $6356. So the refund represented less than 1/3rd of the cost of the original round trip tickets. We were hoping for some consideration of the cost we incurred with Turkish Air, which ultimately was caused by KA. Following a recommendation from the CEO of KA I was contacted by one of his subordinates. While, I do believe that this individual may have had some impact upon the processing of the refund, I disagreed with him on numerous occasions when he and his staff tried to explain the refund policy to me following disruptions in service. The following is a direct quote from his email to regarding these situations: “In the event of disruptions such as the strike, the airline makes arrangements to carry you at the earliest opportunity on one of our scheduled services or reroute you to the destination shown on the ticket by our own services or those of another carrier at no additional cost to you. Should the alternative flights not be suitable or we are unable to rebook you to an alternate flight, you are entitled to a refund of the value of the unused portion of your tickets.” I contended to him that neither myself nor any member of my family was approached by anyone from KA to reroute us OR that anybody at the KA desk was willing to assist us make alternate flight arrangements. I was particularly incensed when I read the words in red, stating “…at no additional cost to you.” I feel lied to and disrespected by Kenya Airways in their addressing our significant and inconvenient disruption of service. I have found examples of other travelers on our flight similarly affected by the strike who had desk clerks reroute them with no additional out of pocket expenditure. The positive feelings I had about Kenya Airways prior to leaving Africa have been replaced by a lack of trust, a vow to never fly KA again, and to pursue informing all travelers I can to be aware and leery of KA’s management of refunds and its ultimate care and respect for passengers.

✅ Trip Verified | On the Nairobi to Addis Ababa leg of my inbound flight from Dubai to Addis Ababa on March 16, 2023, our flight KQ402 was supposed to depart at 17.00 but finally after a very long and painful waiting we boarded the plane at 23.00pm! Imagine arriving from Dubai at 7.00am and waiting all day long and all night and add to this no cooperative staff and zero services! To add insult to injury, again they did it on the return flight! Apparently, delayed flights are a norm in this airline. Our flight KQ310 on 26 march was delayed by almost 2 hours. Similar things happened to me on my previous flights on this Airline, I wouldn’t even rate them with a single star, but there is no option with zero star!

✅ Trip Verified | Schedule for 18.40 , delayed still waiting at the boarding gates time now 22.03. I asked them to arrange taxi from Mombasa Airport to Mombasa town. They refused. Worst airline. Even flew from Heathrow on 20th upgraded the seat with €100.00. When boarding the plane they given the seats two passengers at the same. I had to seat in ordering seats. Stay away from Kenya Airways

✅ Trip Verified | Had 3 hours delay at the airport in Kenya and what was funny was to be told they cannot trace where the plane was but it was already in the country. Asking them that they need to send a message for my connection flight that there will a delay, they advised that they will send and email. Upon arriving at OR I was told there is nothing they can do and there was no email sent and they just need to book accommodation and in the morning I will have to come back to the office to meet their manager. They could not assist and had to buy a new flight for the missed connection flight as they did not take responsibility knowing that I missed the connection flight because of their delays. At the booked hotel, were told that was a daily occurrence with Kenya Airways, they have 10 or more people booked because to those delays. They have less planes and need to use same plane when it lands.

✅ Trip Verified | I am very disappointed about Kenya Airways. No tea or coffee on any of 4 flights I had with them. Ended up with most humiliating customer service representative in Nairobi Airport. She threatened not to let me on flight if I did not show her my EU settlement status. And this is at the boarding gate after passport control! My partner showed his passport and boarding pass to another representative and was let through with no questions. Some French people were told to go away and come back in 40 minutes, as I was still standing there trying to get Internet working and figuring out how to get my prove of EU settlement status, which I don't need to fly to London anyway if I am EU citizen. Avoid this airline whenever possible.

✅ Trip Verified | From Harare it was delayed by two hours meaning we were suppose to miss our connecting flight in Nairobi but was assured to get another flight. Upon arrival discovered the flight was cancelled. We were put in hotels for the airport were we only slept for 1:30 mins. There was chaos to get our passport back when we returned to the airport, was rebooked for Paris now with a 6 hour layover in Paris (previous had 2 hours for connecting flight). When about to board the flight was delayed again by 1 hour.

✅ Trip Verified | I flew Kenya Airways to travel to Dubai for a conference on the 4th of December 2022. My luggage was delayed and as such was not available when I landed in Dubai on the 5th December. As such I needed to incur expenses to purchase clothing and undergarments in order to be able to attend the conference. My luggage was returned to me on the 6th of December. I submitted a claim for my expenses to customer care at Kenya Airways on 12 December. I have yet to receive any assistance from the airline to date despite following up multiple times. The only feedback that I have received is receipt of my email and advice that they have escalated my claim. I will NEVER travel Kenya Airways again and would not advise anyone to travel via this airline either.

✅ Trip Verified | I had the most horrible flight experience with Kenya Airways and no compensation for delays and lost luggage. My flight from JHB - Lagos on Thursday 1/03/2023 was delayed for nearly 3 hours in Johannesburg. I missed my flight from Nairobi to Lagos. Because I had a flight to catch to Berlin I jumped into Accra flight and from from there paid for Lagos flight. In spite of the delay and trouble going through Ghana, and extra cost I wasn’t prepared for. On getting to Lagos, my baggage/luggage is missing. I needed my baggage to travel to Berlin.

Not Verified | Paid for a flight at the airport to fly out shortly after, only to be immediately put on standby because they overbooked the flight. When asking for full refund, they hold $5000 for 45 days (and still not received) and only offer of refund was with a no show fee deducted, despite being at the airport when making the booking! Frankly unacceptable behaviour and no urgency to refund in full. Strongly advise to never book with this airline!

✅ Trip Verified | Boarding and seating was fine. First flight was in what I would call premium economy, whereas the second flight was in, albeit tired, in business class. The food was not very much what I would call “pride of Africa” standard but the attendants were very helpful. I was very concerned when we were sprayed with a very noxious smelling substance - 8 canisters held by two attendants. Without any prior warning or consultation. The contents of these canisters was not revealed to me even though i asked. I am on day 7 of feeling very ill with breathing trouble and eyesight and diarrhoea. I attribute this to the 3 episodes of being sprayed - once on the first flight, then again while stationery at Victoria falls by crew with big spray containers and hand sprays as you would do in a field (or should not do). Then again after departure from Nairobi. The food was mediocre to poor. I’d hate to think what the economy class food was like if this was business class. My seat in the first plane could not recline and the seat in the second one struggled to go up or down. Well I certainly would like to know what we were sprayed with and how we were not informed thereof.

✅ Trip Verified | On time departure, excellent in flight service on both sectors. Full meal and bar service including an excellent French champagne. In all, a great trip and an excellent start to my visit to Zanzibar.

✅ Trip Verified | On Jan 27th, i flew from JFK via Kenya airways with a layover in Nairobi, continued with a flight from Nairobi to Johannesburg, final destination Capetown. In the interim I was not able to to retrieve my luggage in Johannesburg, apparently lost in transit. Spoke to a representative from Kenya Airways, Jum, who took all of my information & my number. He kept me informed regarding the status of my luggage & before I boarded my flight to Johannesburg. He was able to locate my luggage & as promised it was there at my final destination. I just wanted to thank him again for his service & diligence in helping to resolve my dilemma. They need more people like him in public service.

✅ Trip Verified | After booking my ticket I was very much afraid of all the negative reviews I have read. But fortunately I had a pleasant flight. Both flights departure was on time. Luggage was received in good condition. Only thing that can be improved, may be the food. Some extra items can be added.

✅ Trip Verified | They misplaced my bag. I filled a form at Heathrow airport and that was it. I waited for days for calls nothing until I finally found their UK line and i called them and they kept telling me to hold on. Eventually they sent a bag but it was another person’s bag. I called that my should be brought and the other be returned. I told them I wouldn’t release the bag until my bag is sent and i am not comfortable with having someone’s property with me. Then i was told the true owner of the bag is in Dubai and my bag is with them at Nairobi and a “picture” of a wrapped bag (I didn’t wrap my bag) was sent. Another 2 weeks and nothing has been done again. Customer service is totally rude this time. Kept complaining to them that all my clothes are in that bag and I have no winter cloth to wear here but they aren’t even ready to help

✅ Trip Verified | Horrible first time experience. Travelled from London on 19th January to Nairobi transiting to Ghana. Before that they changed our departure time from Nairobi to 30mins late. As if that was not enough, we got to Nairobi at about 9pm after being delayed at Heathrow only to be told our flight had been delayed again for another 6hours. Instead of leaving at 10pm, we were to leave at 4am. No communication, and not even a rep to speak to another airport in Nairobi, which is their headquarters. No body cared about us and all a lady could say it, we will give you hot food. Such a horrible experience, to just sit at the airport for 6hours, after an 8and half hour flight with no place to freshen up, and then instead of leaving at 4, we left at 4.50am. No apologies from anyone. Now I am dreading my return journey. I will not take this airline again and will certainly not recommend to any one. Shame to treat other Africans as 2nd class citizens and yet call yourself the pride of Africa. Maybe it’s time to change that name not befitting your poor services.

✅ Trip Verified |  I wanted to change my one flight time and was advised that i would be charged 2400USD. 2400USD for a change that was more almost double of what it cost me to fly from USA and then to South Africa. I was only requesting a flight time change from Kenya to South Africa. I tried to call customer services a few times and it takes almost an hour for them to answer. After waiting an hour they cut me off. All said i would never recommend this airline to anyone.

Not Verified | Highly do not recommend. Flight on the way to London had no working screens. On my connecting flight to Johannesburg, they overbooked our flight by 70 passengers. No order or sympathy whatsoever and it was a dog fight to get the first available seat which was 8 hours later ! Will never fly with them again.

✅ Trip Verified | We were travelling from Amsterdam to Johannesburg with Kenia Airways. Our original itinerary was as follows. Amsterdam to Paris KQ1243 05/01/2023 16:35 > 17:50 Paris to Nairobi KQ115 05/01/2023 20:20 > 06:25 Nairobi to Johannesburg KQ760 06/01/2023 07:45 > 10:55 When boarding in Paris we were made to sit in the aeroplane for 4.5 hours without air conditioner, food, or drink. We eventually left and arrived too late for our connecting flight to Johannesburg. Kenia Airways wasn’t prepared at all for this eventuality even though they knew about it for more than 12 hours. We were bundled into a group, and they tried sorting out the passengers rerouted flight. This took Kenia Airways 4 hours to complete for us, some passengers were still waiting after us. Our Itinerary changed to: Nairobi to Dar Es Salaam KQ488 06/01/2023 23:45 > 01:15 Dar Es Salaam to Johannesburg 4Z37 07/01/2023 03:25 > 06:10 On arrival at Johannesburg, we realized that our luggage wasn’t on the carousel. Even after I did confirm with Kenia Airways 4 times that the luggage would be rerouted with our itinerary change. Once when we received our changed flight details. Second time just before we were taken to the hotel to freshen up. Third time on my return from the hotel and then the last time when boarding the flight to Dar Es Salaam. I was reassured that our luggage would be on the flight with us each time. Now getting to realize that the above was all lies just to get rid of me, we started the process to find our luggage. After being sent to 3 different counters we were directed to the Airlink Customer Service Centre. Here we met our angel who checked and assured us that the luggage never arrived in Dar Es Salaam which means that Airlink didn’t receive it from Kenia Airways. This meant it wasn’t Airlinks responsibility anymore, but they then told us that they will load an enquiry and get the process going. Upon loading, he realized that the luggage was still in Nairobi but was scheduled to be on Flight KQ760 on 7/1/2023. This meant that Kenya Airways didn’t change the luggage tags to include our flights. The problem was that now we were already on the landside of the airport and couldn’t go back to the airside to get our luggage on the carousel after the flight land at 10:55.

✅ Trip Verified | On 29.11.2022 I tried to make a booking online for a ticket costing 930 USD for a relative however the kenya airways website showed error after the payment and the ticket was not issued. I bought the same ticket the same day from another bank account. On 30.11.2022 I contacted the KA customer service to cancel the booking in process (for the 1st ticket), the agent promised to do that instead he issued the ticket. He apologized and promised I would receive refund within 5 days, instead the 5th day the money was taken from my account (it was in authorisation status until). I placed a refund claim online which was acknowledged by KA and I was promised to be paid within 15 working days which did not happen. I tried to communicate with KA, however I either received no response or very general responses. I don't see any good will from KA to reimburse the money which was taken from my account because of the fault of their agent. Their whatsapp customer service is a joke, if you manage to speak to actual person the minute you mention refund they cut you off. Don't fly with this airline. I really regret giving KA a 2nd chance.

Not Verified | I booked my business class seat with Kenyan Airways on Thursday the 3rd of November for Sunday the 6th. I had a BA flight booked for the 7th but needed to be home early. At no time at booking was any issues indicated. I had to fly to Nairobi the day before and stay in the Crowne Plaza near the airport for the night. At 6:30 am I arrived at the terminal to find utter chaos. It transpires the pilots had gone on strike a day or so previously. At no point was there any communication to tell passengers this. We were pushed from pillar to post around the airport and then told to stand in line to rebook. There were still people waiting from the previous day to get alternative flights. Fortunately I’m in the position to be able to afford to find an alternative so got a business seat from Nairobi to Dubai on Emirates and then a 6 hour layover and then onto Heathrow again with Emirates. It’s now been over a month and despite putting in my claim I’m still waiting for my £2600 one way ticket to be refunded. I’ve given them the benefit of the doubt for a month and absolutely nothing hence my review. They clearly are going to hang onto my money for as long as possible and ignore me. I’m going back to Kenya soon and have stuck with BA I would never trust Kenyan Airways again.

✅ Trip Verified | First time in Kenya Airways and all was good. They had an email upgrade offer to either business class or to have the seat next to you vacant. I chose the latter as it was only $45 and an hour ten flight. Check in was friendly and easy. Zanzibar airport has a new terminal but there is literally one restaurant and one shop. Nothing else so was stuck with all my Taz currency as there was nothing to buy. Boarding was quick. FA greeting at the door. Had my seat next to me open as promised so lots of space. Smooth take off and drink and snack service for the flight. No inflight entertainment but for a short flight who cares. Landed early and bags off once we were thru immigration. Great flight.

Not Verified | We booked our tickets to Zanzibar on 10 July 22 already! We chose a direct flight route and paid the premium for that choice. 8 hours before our departure Kenya Airways sends a message to say that our connection flight to Zanzibar has been delayed. On further investigation we found that Kenya Air has now charged us the expensive direct route, but placed us on the delayed cheap route just prior to departure. We are losing a fully paid day at our hotel in Zanzibar, and have to sit on Nairobi airport from 07h20 to 19h50. Great way to start our honeymoon! We have been trying to resolve this issue for 3 hours but they do not even bother to communicate to their passengers. This airline is a total scam!!!

Not Verified | I had a canceled flight (from Kigali to Nairobi) and filed all proper procedures for refund since August 5, 2022. Since then, I’ve had several back and forth to their office and until today November 14, they have not issued my refund. Every time I talk to them, it’s the same false promises! This airline has no accountability, especially when dealing with foreigners. Once they have your money in their country, it’s gone! I’d not recommend anyone to trust these thieves.

Not Verified | I was connecting from Lusaka to New York from Kenya I got off the plane I checked the board it said gate 16 for JFK New York so I sat there waiting for the boarding call . The flight for New York was supposed to departure at 11:35 I sat there for almost an hour with no boarding call. I asked one of the employees there what time the flight for New York was leaving she gave a vague answer than around 11:40 or so they was a last boarding call. The Gate was charged to gate 19 I almost missed my flight and than I had to run to the Gate. I had a very bad experience and I don't think I will fly Kenya Airways again very disappointed.

✅ Trip Verified | The flight service started well with staff being warm and interactive. Aisha warmly smiled and engaged the people around me. She has great customer service and deserved a recognition. I was having red wine and when she did not have any when I asked for it once she found the wine she brought it for me and warmly said that "I found your preference" The food was not so great and the flight felt congested however the service compensated for some not so good things. Hopefully this message of appreciation will reach her (Aisha) and her colleague Dams. To be honest as well that Kenya Airways is probably the only airline that offers one of the best luggage allowance making it a top choice while travelling home.

Not Verified | We have just flown into Nairobi from Harare and going on to Amsterdam and Heathrow. Things started badly - the flight was delayed for an hour and a half, no explanation or apology offered. On board we then noticed there was no in flight entertainment on offer. Neither of us had flown long distance before on a plane without in flight entertainment. There were no blankets on offer either. It can get pretty cool on these flights. The food was a joke. Something like a mini pasty with quite a nasty taste and, possibly even worse, a savoury muffin! We're only half way through this flight (in Nairobi). We're now waiting for 8 hours overnight. The 'restaurant' we're in is quite possibly the saddest looking place I've ever drunk a coffee in. Unloved doesn't begin to describe it. Anyway we're wondering now, can this possibly get any worse. There are certain words which are applicable here but this will not be published if I include them but I'm sure you can guess what they are. What's really alarming is looking back at reviews from 11years ago making exactly the same criticisms.

✅ Trip Verified | The cabin crew were very rude. Food was almost thrown at us. When I asked for beverage she said she didn't have and no alternative was offered until I peeped and saw what I asked. The crew was not courteous at all.

✅ Trip Verified | Due to flight delay I have to stay airport long time. Firstly in Antananarivo to Nairobi there was 1h flight delay. Real time was 7pm and in Nairobi they said flight will fly at 8pm but again it delayed - it fly after 11pm. This is a worst experience that I had in my life. because of his I have to stay on bench 24h without food and sleep.

Not Verified | Paid a fortune to return to Kenya on short notice. I have used KQ many times and always flown business, not used them for a few years now due to covid and using other airlines. Check in at Heathrow and boarding the plane was a shambles. stood in a business class line, but no one checking in Business class passengers , despite being told by ground staff this was the correct lane. Eventually we were spotted and check became proactive after 20 minutes. similar issue trying to get on the planE. KQ is let down by the ground handling at Heathrow. Once on Board, the service is excellent with attentive staff and I like the Boeing 787. Quality of the Beverages is good and has clearly improved. The quality of the food is poor and not what would get on SWISS, etc. In contrast on the return journey at Nairobi, excellent and quick check in, security and lounge has improved form when used in the past Food on the return leg just as bad as on the way out. Once again the staff were excellent and attentive and very helpful. Entertainment, pretty poor and lacking in choice.

✅ Trip Verified | This was my first flight on Kenya Airways. I was impressed with the service, cleanliness and punctuality at the airport as well as on flight. I would highly recommend the airline as a customer friendly choice.

✅ Trip Verified | I recently had a trip to Dubai on the 10th of July 2022, it was a Linking flight from Cameroon passing through Bangui to Nairobi Kenya then to Dubai. Honestly speaking it's my worst experience so far, it's been almost two weeks since I arrived Dubai but am yet to receive my luggage. Before leaving the airport on arrival I placed a complain with Dnata baggage services regarding my baggage and I was assured that I would get my luggage in less than 48 hours which have turn into two weeks have finished every penny I had on me for mobile top up and when I even call no 1 picks no get back to me, have sent emails and gotten no reply. Maybe next time you inform customers in advance that their luggage aren't safe or secured so they would know what to do with their luggage. Would never recommend this airline to anyone unless they wish to have a similar experience. what a waste of my money.

✅ Trip Verified | KQ257 from Antananarivo getting late for more than an hour causing passengers missing connections at their own costs with bad customer care and in addition, poor bag management. Passengers losing bags with bad tagging. We had to spend more than 2 hours waiting for baggage tracking. Incompetent staff on duty with no respect towards passengers. Everything today was pathetic.

✅ Trip Verified | I highly recommend Kenya Airways, their services are excellent, especially their cabin crew, very efficient. My trip to and from Bujumbura to Johannesburg was very smooth.

Not Verified | I have never seen such an ill-functioning airline. The airline people took 1 hour to check my documentation and after issuing my boarding pass they informed that the flight is delayed by 3 hours which left me no choice but to stay at the airport for more than 5 hours. The airline was least bothered with the inconvenience and didn’t do anything to compensate this. I will strongly suggest never fly with them.

✅ Trip Verified | I have never flown on such an inconsiderate airline. I am appalled by the service. The flight from Paris to Nairobi was delayed, which meant I missed my connecting flights to Johannesburg then to Cape Town. This did not seem to worry them and they said it would be at my expense to rebook another flight to Cape Town. This is the fourth time I’ve flown Nairobi airways and all four times they were late and caused subsequent missing of flights. This airline should be shut down! They treat people with absolute disrespect!

✅ Trip Verified | This is the worst airline I have ever flown. We booked roundtrip direct flights to Mauritius to and from Nairobi for our honeymoon. We planned to spend 7 days in Mauritius. The night before our flight from Nairobi to Mauritius, I was emailed (yes, emailed) at 11.19pm while I was sleeping to inform me that our flight time was to be changed from 1.00pm to 7.30am. As I was understandably sleeping at the time, I did not review this message until I woke up at 5.30am that morning. I was staying in Naivasha, Kenya at the time and so did not have time to make it to the airport. We immediately called due to the fact that we were going to miss our flight and no one was able to explain to us why this change was made so last minute to the flight schedule and why we were not informed ahead of time. I would think it would be common sense that an email in the middle of the night 8 hours prior to the new proposed flight time (for a now 7.30am flight) is insufficient notice. Even after speaking to multiple different Kenya Airways employees, I was never given a reason for the flight time change (just "operations"). Ultimately we were rebooked for a flight late that day, but this was an indirect flight through Dubai, which didn't leave until 5.10pm and involved >16 hours of travel instead of what was supposed to be a 4 hour and 20 minute flight. Because of this, we were unable to check in for our hotel that we had paid for the night of our arrival and instead arrived the next morning, exhausted, having been traveling all night and transferring in Dubai in the middle of the night. To boot, the behaviour of the passengers on the plane from Nairobi to Dubai was absurd. People were constantly standing up on the plane and blocking the aisle even after being asked to sit down by flight attendants. Kids were running around unrestrained and flight attendants had to ask over the intercom for parents to restrain their children multiple times. In the row in front of me someone was watching a movie on a tablet with nonstop gunfire with the volume on max and he was not using headphones. To top it all off, in addition to missing our first night of the trip, Kenya Airways also changed our return flight time, moving it up from 7.10pm to 1.40pm. This effectively compromised two different days of our trip (as we were unable to do much the morning of our departure and were unable to take advantage of the late checkout that we were qualified for at our hotel). On top of it all, our return flight was ultimately delayed by 40 minutes and the process to check in our bags took an absurdly long time, longer than it has ever taken for any other flight I have been on. We had all of our documents and it still took us >10 minutes to complete the check in process and this was after standing in line for one hour waiting for the check in desk. Bottom line, if you can avoid it, do not fly on Kenya Airways. You will absolutely regret it. We contacted customer service multiple times and they have absolutely refused to make amends or compensate us in any way for destroying our honeymoon.

✅ Trip Verified | Worst airline I have ever flown, customer service is the worst. Their agent are rude and mean, not helpful at all. Do not fly this airline, especially via Nairobi. Food is terrible, seats are nearly broken in the aircraft

✅ Trip Verified | Flying from Lusaka to London via Nairobi last month with Kenya Airways was a shocking experience. Pre-departure tests are no longer needed upon arrival to England. However, my instinct told me to check if I needed a PCR to transit through Kenya. The COVID information on the Kenya Airways website is extremely misleading. When I filled in all the details about my trip, it said nothing about a PCR test; however, when I spoke to an agent on WhatsApp they said I need a PCR test as I am not vaccinated (screenshots attached). Having to rush around Lusaka the day before I flew to London, I eventually got a PCR test. I arrived at Lusaka Airport at 23:30 on Sunday and did not get my bags checked in until 01:10 on Monday (5 minutes before baggage drop off closes) due to the airline and staff's poor customs. I knew my bags were overweight and decided to pay the additional cost rather than repack. I was told that I cannot pay using card and can only pay in Kwacha or US Dollar. I had £100, which was roughly the additional cost and it took over 45 minutes for the staff to find out whether I could pay using British Pounds and inform me. The ATM I was advised to go to outside on the bottom floor of the airport was out of service and I had to run to the domestic airport (10 minutes from the international airport if you're in shape) to withdraw cash from the second nearest ATM. The total amount was 2066 Kwacha and when I presented 2100 Kwacha, I was told they did not have any change... If you are travelling to Southern Africa, Ethiopian Airlines is a much better airline and I can see why more people prefer them over Kenya Airways.

✅ Trip Verified | Checked in online the evening before the flight. Aircraft depicted was a 737-800. I selected and paid for an exit row seat. A couple of hours later, I received a text message saying that the flight was going to be delayed from 0745 to 1120 for the usual ‘operational reasons’. On arrival at the airport the next morning for the delayed departure, I was issued with a boarding pass that still showed my original seat number of 19A. As it turned out, the airline had changed the aircraft to an Embraer 190 (which I discovered when we were boarding), so while I had the same seat number from the original 737, it was not in an exit row on the E190. No apology, no information at check in. Boarding was chaotic as usual. They called for Business Class and Priority passengers to board first (I have Siver Elite status), only for everybody to end up on a bus that waited until it was full before proceeding to the airplane. So much for priority boarding. Even with the delayed departure time, the flight was delayed even further, departing at 1220. KQ is a disgrace. Unfortunately, they are currently the only airline serving the Nairobi-Johannesburg route and are milking this for all it’s worth with shoddy service. Pride of Africa? Not by a long shot!

✅ Trip Verified | Monrovia to Kigali through Accra and Nairobi 19-20 May 2022. The 2 aircrafts were both B737-800s in very good condition. I had to change my departure dates and it took me only 10 minutes online - and was even free as it was a “Business Light” ticket. All flights were on time. Checked in online. Monrovia Airport is full of hustlers pretending to be from the airline but want tips and they are annoying, the airline should chase them away. Kenya Airways (KQ) uses a third party lounge in Monrovia which is small but good with courteous, proactive attendants. No champagne, but plenty of drinks and liquor. The local Club beer is good. Embarking easy, fast, not a single crosscheck from lounge to seat – what a pleasure. Onboard, welcome drinks were served. The seats were huge and well bolstered, reclining, new, and very comfortable. Could sleep. IFE or WiFi was only working on the last leg. No printed menus were given out, but the FAs asked each individual on food choices. My pre-ordered special sea food meals were all different, delicious, and served without reminders. Business Class was full after Accra, but I did neither feel cramped nor stuffy. FAs, all Kenyans, were good and caring – though maybe not world class. In NBO the Pride lounge did the job for me during the 12 hours’ layover. The last stretch to Kigali was with IFE onboard, champagne, and my beloved seafood hot meal, which KQ still offers (even in economy) in contrast to Qatar and Emirates who have stopped this service at is it not qualifying as “dietary reasons” to order. Luggage delivered quickly and in good order. Good value for money – will fly with them again.

✅ Trip Verified | It was a bad experience. I had a flight from Entebbe to Nairobi and from Nairobi to Amsterdam. I missed the first one and went straight to Nairobi. Seemed that they canceled the whole flight. I had to go to sales and they, without explaining any detail, told me I had to pay 475 dollars for a new flight! As I had no time at all I had to make a quick decision but after I tried to ask for answers but I did not get any good explanation beside that I had to pay the difference. Bad customer service and lousy way to dealing with people!

✅ Trip Verified | Flew Kigali to Monrovia over Nairobi and Accra on 8-9 May 2022. Flights on time. Checked in online worked well and got my BPs in airport swiftly. No luggage issues. Recognised as Skyteam elite. Kenya Airways staff came to me in lounge and, without request, carried my hand-luggage for me from lounge to the aircraft. No waiting time nor queues anywhere on the trip despite the flights were full or almost full. KQ delivers and have rarely let me down over the years. Pearl Lounge in Kigali delivers but suffers from deprived views of airport runways. First flight was on an Embraer 190 which is a lovely, roomy aircraft. Onboard, they allowed me to shift to an exit row as my original seat was mistakenly occupied by another person. The seat now offered was very nice - it would have cost me 50 USD if booked online. Drinks were generously provided. Appreciate Kenya Airways often have the Happy Hour concept where a request for a single drink most often triggers serving two. The wine in mini-bottles was acceptable, a South African “Stonedale”. I had requested seafood meal and I got it: it was a cold, tasty salmon sandwich. FAs were kind and effective. No IFE nor WiFi but on a 90 minutes flight its not an issue. Transit in Nairobi Airport smooth and quick. It took me only 15 Minutes to reach the KQ Pride Lounge. I love this lounge, roomy and curvy designs with lots of nice sections. Had a god nights’ sleep after acquainting myself with a Niederburg rose-wine which superseded an alternative, Italian sparkling wine The next flights from Nairobi to Monrovia via Accra were on their B737-800. Despite the flight was completely full (all seats taken in both classes!) the staff manage to care passengers well. No power outlet nor monitors, only WiFi and use of personal devices were possible. Special meal rendered to perfection. I also tried other dishes as I was offered. Drinks provided generously, again Happy Hour (order 1 get 2) occurred at least once. Slight delay as the stop-over in Accra took longer time as a lot of passengers disembarked before cleaning and loads of new passengers came on board – again the flight was full. Luggage in Monrovia came out quickly. Nicely done, Kenya Airways. Can recommend.

Not Verified | Addis Ababa to Mumbai via Nairobi. Both the mentioned flights delayed in their boarding, moving and landing. The second journey took 8 hours instead of 6.5 hours. Overall very poor time management. We can't rely on this airline and book domestic flights. The worst is I booked my return ticket also with this airline. it was on 27th April 2.25 am from Mumbai. Based on this I had booked a domestic flight from Chennai to Mumbai 6pm 26th April 2022. I had taken the RTPCR test for flying. 6pm web check-in was supposed to be done for Kenya Airways. 4pm i received a message that the flight is rescheduled. The rescheduling was done inappropriately. The flight KQ-203,2.25am , 27th April was rescheduled to 27th April 7.25 am the connecting flight KQ-400, 27th April 8,30am was rescheduled to 29th April 5pm. What do I do in Nairobi for 2.5 days. I had booked through goibibo. I could not connect with any human being in gooibibo to arrange for alternate ways. So I had to cancel my domestic flight to Mumbai. I cancelled all the Kenya bookings and flew through flydubai with new cost. Still, now the refund has not been given by Kenya Airways or goibibo. I lost 4000 inr out of 5100 inr for the domestic flight due to last-minute cancellation. The RTPCR test taken went to waste.