“had the worst experience”
Ben Ryan (Australia)
✅ Trip Verified | I just flew back from Japan via Shanghai with Juneyao Airlines and had the worst experience. 30-40 Australians etc. on the same flight from Osaka were left stranded when our flight was delayed. We all missed our connecting Juneyao flights to Melbourne and Sydney despite the fact both planes were still at the gates and on the ground for an hour after we had landed! Rather than hurry us to make the connecting flight we were given no updates or communication about what was going on from the minute our flight was delayed to when we landed. Once off the first flight at the Gate we were told to go with the ground staff who we all assumed would be fast tracking our path to the next gate to help board our next flight, but instead we were taken through customs to collect our bags. Even up to this point no updates or info as to what was going on. We were then ushered on to the airline desk and told via language translation apps that we would be getting the next flight in 24 hours for those of us lucky to be going to Melbourne & everyone trying to get home to Sydney was stuck 48hours! Then when we couldn’t believe it could get any worse we were eventually bussed to a hotel in the middle of no where that was horrendous (people smoking through the lobby and all the rooms) and given a packet noodles for dinner and sent off to our filthy smelly rooms for the night. The following day I asked if we could go back to the airport early as there we could at least use clean toilets and find a coffee. They agreed to take some of us early and eventually we cramped in an old ford transit van (without working seatbelts) and driven by a reckless maniac back to the airport where we eventually were able to check in again and wait to board our flight home some 25 hours later (it was also delayed for over an hour). All in all I definitely wouldn’t recommend Juneyao! Even if you save a few bucks it was an utterly horrific experience and an unfortunate way to wrap up an otherwise great holiday. Suspect they won’t be around long if they don’t establish some basic level of basic customer service. Hopefully the rest of the Sydney people also eventually got home too. Also no the WiFi doesn’t work on board.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Osaka to Melbourne |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Appalling from start to finish"
C Mawes (United Kingdom)
✅ Trip Verified | Appalling from start to finish. Whatever they could get wrong they did. Cancelled flights, refused to rebook, deceptive emails in Chinese only. To top it off they would not let me board the return flights unless I signed a document waiving the right to a refund. A refund agreed with their staff in Shanghai after the plane crew lied to me, and they made no attempt to complete my journey. I had no choice but to book a different flight with another airline to get to my original destination. Will be claiming back via my credit card. Will never fly with them again and you should not either. Cabins were relatively new but already showing signs of bad maintenance. The pillow I was given was stained from other customers’ use. Announcements in English were inaudible. I guess they weren’t important… Limited in flight entertainment. Food was ok but drinks were limited. Layover hotel felt like a dystopian horror movie. Miles from anywhere, filthy insect infected rooms, breakfast inedible, nowhere near airport, no transport there and limited shuttles back.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Phuket to Manchester via Shanghai |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Juneyao can't refund me"
Huiyu Cheng (Singapore)
Not Verified | I booked this flight on July 14 2023 through Agoda, on Sep13, a week before the scheduled date, I got an email though Agoda says the flight was cancelled. I started to contact with Junyao and Agoda from that date: 1. Agoda can't refund me because they need to check with the airline, and they got no response. 2. Juneyao can't refund me because I booked through Agoda. I spent S$351, now don't know if I should buy a new ticket or wait for their response, Agoda says it will take up to 6 months.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Singapore to Shanghai |
Date Flown | September 2023 |
Value For Money | 12345 |
Recommended | no |
"It is impossible to get refund"
S Tatum (Thailand)
✅ Trip Verified | We booked flights from Bangkok to Shanghai round trips, both flights were cancelled, only send an email no to notify. No calls or no phone messages were send to us at all. We found out at airport. Call center, not valid number many times and then and nobody answer the calls. It is impossible to get refund. This is cheating ! We paid almost 1400USD FOR 5 people.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Shanghai |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Plane new as on way out"
Marc Coleman (China)
✅ Trip Verified | Transferring at Seoul a nightmare to this airline, no one has heard of them, which meant no lounge access until they opened the gate, then they give you lounge pass. Plane new as on way out, on time, exactly the same service as on the way out, same food.
Aircraft | Boeing 789 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Seoul to Nanjing |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"good service, good entertainment"
Marc Coleman (China)
✅ Trip Verified | Very new plane, good seats, good service, good entertainment, poor food. The price for business is actually not that more expensive than economy. Plane left on time arrived early.
Aircraft | Boeing 789 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Nanjing to Seoul |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"this horrific experience"
J Hammond (China)
✅ Trip Verified | I was scheduled to fly from Huizhou to Shanghai yesterday May 4th at 22:25 on flight number HO1234. The flight was delayed several times and finally cancelled after 00:30 on May 5th. At 1am I was informed by the ground staff that I need to leave the airport as they will be closing and that I will be on a flight to Shanghai at 06:30 but that it is not guaranteed. The ground staff told me that I need to leave the boarding area and that I can go to a hotel since the airport is closing. The hotel they recommended is a very poor and low quality hotel, a hour drive from the airport, which means the return trip would be 2 hours driving, they also said that this would be at my expense. The airline cancels a flight which causes me great inconvenience, spending hours on end at an airport over night where I’m not offered any food or comfort for this horrific experience. I fail to understand how it is deemed fair for me to cover hotel and travel expenses due to the airline cancelling my flight. The ground staff first said that the flight is delayed because of bad weather conditions, although other flights were landing and taking off. The ground staff later said that we had to wait for the aircraft to arrive from Changsha to Huizhou and that there is no telling when it will arrive. I have honestly never experienced such bad customer service in all my years of travelling. No help or resolutions were provided by the ground staff. There was no food in the airport either at this point! I had to sit outside in the cold and wait for the airport to open. At 5am when they opened, I was asked to check in again and board flight number HO123V, to depart at 06:30. At this point I had been at the airport for 11 hours waiting. I got to my destination, Shanghai 8 hours later then scheduled. I have complained about the service received and the experience I have had to go through. The complaint was registered with Trip.com since I made the booking through them. I am a full paying customer and find this treatment unacceptable. I’ve requested compensation or a credit for this poor travel experience and customer service which was denied by Juneyao Airlines according to the Trip.com representative. I am very unhappy and disappointed with this experience, since I have been wronged and inconvenienced and nothing has been done about it. It is unacceptable to treat paying customers in such a manner. I asked the cabin crew on board for a blanket and I was told that there are no blankets since the aircraft had been flying since 12 pm the previous day. At this point I had seen it all, no food, no accommodation, no customer service, no blanket! It is safe to say that Juneyao Airlines will not have my business in the future, nor will I recommend anyone to travel with this airline.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Huizhou to Shanghai |
Date Flown | May 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Absolutely disgraceful airline"
Dominic Brady (China)
✅ Trip Verified | Absolutely disgraceful airline. 12 hour delay so far waiting on a flight. Ours was the last flight in the aiport. Already a 9p.m flight, first told we would be delayed until 3 a.m. We wait 6 hours to be told we won't fly that day and are taken to a terrible hotel about an hours drive from the airport. Excuses for not flying kept changing. Air traffic in Shanghai to bad weather conditions, no straight answers from anybody and no responsibility. We were given the worst food at the airport and no compensation from the airline. I've flown with other airlines who paid us cash when we got delayed. Other planes flying for Shanghai were taking off as we sat there. The airline made no effort to accommodate us or put any of us on other flights bound for Shanghai with other airlines. Absolutely disgraceful and horrible attitudes from all the Juneyao staff. No sympathy for us at all. Extremely frustrating experience.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Shenyang to Shanghai |
Date Flown | April 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"not recommend the experience"
S Durken (China)
✅ Trip Verified | I flew on a Finnair-JuneYao flight from Tallinn through Helsinki to Shanghai, and would not recommend the experience (the JuneYao part). There was a 24-hour + overnight stay at the Helsinki airport, for which no accommodations (e.g., blankets and food) were provided, even though the hotel at the airport was closed for transit passengers. For some reason--I had a valid ticket, which I attach to this review--JuneYao had omitted me from the list of passengers to be tested for Covid 19 and its anti-bodies (itself a repeat of tests done in Estonia to obtain a green code from the Chinese government). So, it took a lot of time and effort to convince the airline staff at the Helsinki airport to add me to the list. Finally, even though I had a boarding pass and two sets of negative test results, the airline delayed boarding me, apparently in retaliation for asking questions. I think that the Helsinki airport and other authorities need to look into how JuneYao conducts itself in Finland and take appropriate action.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Tallinn to Shanghai via Helsinki |
Date Flown | November 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a cheat from the airline"
Andrews Tachie (Ghana)
✅ Trip Verified | Shanghai to Bangkok. I called their customer service a week before embarking on my journey with Juneyao to verify how much it will cost for an excess luggage. Since I never wanted any form of frustration at the airport I called them again asking the same questions after two days which they said same. Now on the said date instead of the 32kg excess which was supposed to be 1000rmb was now 4000rmb. I had to drag issues with them until they pulled out the recordings from the previous calls made. They later agreed that I pay the 2000rmb and assured me that I was gonna receive my luggage at my destination. After a successful flight from Shanghai to Bangkok Airport, i was by Egyptair to pay $400 for my excess luggage which has been paid already or else they were going to offload my luggage. I was really worried and had no other option since I was a student returning home and had no money on me. Now my luggage have been removed and kept in Thailand until I make the payment before it will be brought down to me. I see this as a cheat from the airline. I got home with no clothes to wear and ever since I’ve been wearing the same clothe I wore on my journey home.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Shanghai to Bangkok |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |