✅ Trip Verified
| Phuket to Shanghai. I wasn't able to use online check-in functionality, either because HKT does not support it, or because my ticket was purchased through Expedia. The website did not offer an explanation and just showed a somewhat disconcerting error message that no valid ticket was associated with my ticket number. Everything worked out just fine at the airport. Check-in counter was nearly empty when I arrived about 1.5 hrs. prior to 4:20am departure. The flight was on time. Juneyao use Thai Airways lounge at HTK. Boarding: Aircraft was parked at a remote gate. I got to the gate a few minutes before posted boarding time to find quite a few passengers already lined up. There was no separate line for business class, although it is possible that they were pre-boarded earlier. Onboard service: A320 has 8 J seats in 2+2 config. The seats are similar to US domestic first: about 20" wide and a decent ~38" pitch, but fairly small recline. Amenities at the seat: good quality slippers, a bottle of water, eye mask + ear plugs in a small pouch, a pillow in a pretty velvet case (see picture), and a blanket: adequate for a 4.5 hour flight. The crew spoke English on par with other Chinese airlines; enough to understand my requests. Service was efficient, courteous and professional, if somewhat cold. Meal: I picked congee for breakfast; there was also a Western option. The meal arrived on a single tray; drink orders arrived separately. Besides congee there was fruit, a croissant, and a few dim sum pieces. Chopsticks had to be requested separately. Nothing spectacular, but adequate for the flight's duration. Onboard entertainment: None. No Wi-Fi, no screens of any kind, no audio, no power, no moving map. A completely dark and disconnected flight. On-board magazine did have articles in English. Arrival: We parked at a remote stand as well at PVG. Business class passengers deplaned first and were provided a small van. Economy passengers boarded regular buses. I did not check luggage. There was no separate transit line available; all passengers had to go through the same immigration line. Overall: Perfectly acceptable, unremarkable flight. I'd fly Juneyao again, provided fares are competitive.