HiSky

Not Verified | Very comfortable and the staff were really nice, our flight was not delayed - it was wonderful flying with HiSky as it was my first time flying with them and had a wonderful experience

✅ Trip Verified | Flying with this company was an awful experience, seats are so close that practically you breath on the neck of passenger in front of you, staff quite cheeky and unable to offer reassurance to distress passengers who had to endure a long flight just to be told that they cannot land in cluj due to heavy fog, we had to land in Bucharest and wait, people were obviously very tired and staff didn’t help not even with water when passengers asked. Their answers were cheeky and don’t know the meaning of politeness or costumer service manners.

✅ Trip Verified | On the positive side, easy check in online and at the airport, including being able to carry a slightly larger backpack on the plane. On the negative, aircraft was not well air conditioned, meals were generic (e.g., piece of bread, butter, marmalade, and something that looked like mac and cheese for the first meal, and equally basic for the second meal, without vegetarian options). Entertainment was basic, crew was insufficient in numbers to handle requests. Uneventful and generic flight. I suggest using this airline only if the price is significantly discounted, otherwise, for a route from NYC to Europe, use United, Lufthansa, or even LOT.

✅ Trip Verified | Disastrous experience with this company. Yesterday I had a flight from Bucharest to Cluj scheduled at 20:20. I arrive at the Otopeni Airport Check-in desk an hour or so before departure after a flight delay from Istanbul to Bucharest, and when I check-in I am asked for a 15 euro fee because I didn't check-in earlier because online check-in was not possible! In addition, the take-off did not take place at 20:30, but was postponed until 22:00, and the announcement was very dry from the company's employees: "the plane will leave at 22:00, stay in the area". The people who were already tired of waiting at 10:00 PM came again to the ticket control office and rightly asked for clarifications as to why boarding was not being carried out, the answer was that: "we are waiting for the aircraft from Timișoara" Among the passengers the President of the Romanian Academy was also on the flight, who received an answer like: "it's summer and all the companies have delays" downright pitiful. Finally the plane took off at 22:57 from Otopeni airport. It was my first time flying with this company and I will definitely avoid it in the future. I do not recommend this company. The experience was deplorable. Lack of professionalism and conduct. Avoid HiSky, choose other companies! | Experiență dezastruasă cu această companie... Ieri aveam zbor de la București la Cluj programat la 20:20. Ajung la biroul de Check-in din Aeroportul Otopeni cu o oră și ceva înaitne de plecare după o întârziere a unui zbor din Istanbul spre București, și când să-mi fac Check-in-ul mi se solicită o taxă de 15 euro pentru că nu mi-am făcut Check-in-ul mai devreme în condițiile în care Check-in-ul online nu era posibil! Pe lângă asta decolarea nu a mai avut loc la ora 20:30 ci s-a amânat până la ora 22:00, iar anunțul a fost unul foarte sec din partea angajaților companiei: " avionul va pleca la ora 22:00, rămâneți în zonă". Oamenii care erau deja sătui de așteptat la ora 22:00 au venit din nou la biroul de control bilete și au cerut pe bună dreptate lămuriri de ce anume nu se efectuează îmbarcarea, răspunsul a fost că: "așteptăm aeronava de la Timișoara" Printre pasagerii zborului se afla și Președintele Academiei Române, care a primit un răspuns de genul:" este vară și toate companiile au întârzieri" Jalnic de-a dreptul... În cele din urmă avionul a decolat la ora 22:57 de pe aeroportul Otopeni. Pentru mine a fost prima dată când zbor cu această companie și cu siguranță o voi evita pe viitor. Nu recomand această companie. Experiența a fost una deplorabilă. Lipsă de profesionalism și de conduită. Feriți-vă de HiSky, alegeți alte companii!

✅ Trip Verified | Very bad experience, our flight was 2 hours late. And the flight attendant 30 min after our airplane took off, did not allow passengers to use the toilets due to turbulences. Which is normal but even after the turbulence was over, we were told in a very rude manner that access to toilet was not allowed and that we need to return to our seats. The flight attendant had a refractory attitude and zero understanding or empathy towards the passengers. I am totally disappointed with the service of this company. Furthermore, the flight attendant after 1h30 disappeared, he went into the cockpit and came out again at the end of the flight. The food and beverage services were made in 5 minutes, in a maximum rush as if they did not actually wanted to sell anything to the passengers. They were in a hurry to finish this service as soon as possible, not carrying about passengers needs. I will avoid this airline company in the future, that for sure. Zero comprehension, zero tolerance, no professionalism, this is not acceptable.

✅ Trip Verified | Awful crew, very bad experience, zero customer service, never again! They treated us very poorly, not even with decency to let us use the toilets during the flight. They seatbelt sign was on whole 5h flight and had to fight with the flight assistant to go to the toilet, no assistance for luggage to be handled, flight delayed 2 hrs.

✅ Trip Verified | This is the 3rd time fliyng with this company and every single time I was deeply disappointed and I swear this is the last time. The last flight was 8 hours delayed and the staff treated us so badly.

Not Verified | Stay away from this airline. We were supposed to fly with them at 6 AM, but they changed the flight to 11 PM! They don’t care that customers are losing one full day and half of the first night of their booked vacation. They offer no compensation for this and just carry on. Nobody is doing anything, and that is why these airlines get to do whatever they want. Avoid them!!

✅ Trip Verified | For a low cost company, HiSky are amazingly good. Preflight service is good, I needed online support and got it. Large leg space on the plane. Takeoffs were on time.

Not Verified | They have lost my luggage and for 1 month they did minimum effort to help me get my luggage back. Flight was direct! Their customer service team barely replies to emails, yells at you and even hang up the phone. They keep telling me the luggage doesn't exist anymore, no matter the tracking used that they can not find it and that there is no record of the luggage being put in the plane. They didn't even bother to find out latest updates from Barcelona airport, I managed to get all info by myself and I was constantly informing them about the status of my bag. They were constantly blaming Barcelona airport, saying it's not their problem and when I asked them why Barcelona airport provides me all details and they receive no reply, they said it's not their problem. They told me I am entitled to compensation, yet no one replies to my emails and there is no Claims dep phone number. I understand they did not handle the transfer of my bag, yet they do almost nothing to assist me/support me in identifying the bag/receiving the compensation. On top they are very rude and aggressive.