HiSky

✅ Trip Verified | For a low cost company, HiSky are amazingly good. Preflight service is good, I needed online support and got it. Large leg space on the plane. Takeoffs were on time.

Not Verified | They have lost my luggage and for 1 month they did minimum effort to help me get my luggage back. Flight was direct! Their customer service team barely replies to emails, yells at you and even hang up the phone. They keep telling me the luggage doesn't exist anymore, no matter the tracking used that they can not find it and that there is no record of the luggage being put in the plane. They didn't even bother to find out latest updates from Barcelona airport, I managed to get all info by myself and I was constantly informing them about the status of my bag. They were constantly blaming Barcelona airport, saying it's not their problem and when I asked them why Barcelona airport provides me all details and they receive no reply, they said it's not their problem. They told me I am entitled to compensation, yet no one replies to my emails and there is no Claims dep phone number. I understand they did not handle the transfer of my bag, yet they do almost nothing to assist me/support me in identifying the bag/receiving the compensation. On top they are very rude and aggressive.

✅ Trip Verified | The worst airline in the world. The flight took off 6 hours late and there is no one to talk to. Beyond that they have terrible service. Waste of money, stay away.

✅ Trip Verified | I do not recommend this company, on 25/07/2023, following the flight made by hisky, my luggage was damaged, I reported this through a complaint, the company decided that the luggage was not damaged following the assumptions and did not register the complaint until I requested repeatedly, it is not a serious company. During the flight, water dripped on our heads from the bridge of the aircraft, plus we had an unpleasant situation where the company representatives tried to force us to change the seats that we bought for them because other passengers have children and they don't have seats for them. Nu recomand aceasta companie, la data de 25/07/2023 , in urma zborului efectuat de hisky mi s-a deteriorat bagajul, in mod legal am raportat asta printro reclamatie, compania a decis ca bagajul nu este deteriorat in urma presupunerilor si nu a inregistrat reclamatia pina nu am solicitat in mod repetat, este o companie ne serioasa. In timpul zborului ne picura in cap apa din podul aeronavei, plus am avut o situatie neplacuta unde reprezenantii companii incercau sa ne impuna sa ne schimbam locurile care li-am procurat din motiv ca alti pasageri au copii si nu au locuri pentru ei.

Not Verified | Good service. I didn't have any problems with check in or any other issues before flight. Low cost airline. So no high expectations. The staff were nice. and compering to other flight of other airline but same route on same time, our flight time was short in half hour.

✅ Trip Verified | Some amateurs in aviation, with maximum stupidity and insensitivity and whom I cannot positively recommend. A charter flight, for a holiday through Dertour, with the pathetic company Hi Sky, in which the passengers (between 20 and 30 seats; 7-10 rows of successive seats) left no room for hand luggage both on the way there but especially on the way back so the crew puts the cigarette cartridges and duty-free goods. The flight attendant yelled at the passengers not to open the compartments because that's where the crew's luggage is and they can put their luggage further forward (over 5-6 rows; probably that's how rational & organizational they can be) or between the legs under the passenger in front. Niste amatori in aviatie, cu tupeu si nesimtire maxima si pe care nu ii pot recomanda pozitiv. Un zbor charter, de vacanta prin Dertour, cu compania jalnica Hi Sky, in care atat la dus dar mai ales la intoarcere au lasat pasagerii (intre 20 ei 30 de locuri; 7- 10 randuri de scaune succesive) fara spatiu la bagaje de mana pt asi pune echipajul cartusele de tigari si bunurile traficate fara taxe. Insotitorul de zbor, urla la pasageri sa nu mai deschida compartimentele pt ca acolo sunt bagajele echipajului si ei isi pot pune bagajele mai in fata (peste 5-6 randuri; probabil atat pot rational&organizatoric) sau intre picioare sub pasagerul din fata.

✅ Trip Verified | Terrible experience! We are a family of 4, traveling with 2 small kids (3 and 6) and we bought 4 seats next to each other on the the 1st row. Despite having an online check in confirming our seats (for which we paid) we were given different seats 20 rows apart (row 4 and row 23) splitting our family in two. No reason was provided and no interest to help us and to seat us together. The customer service is horrible and when contacted after the journey they were blatantly lying saying kids under 12 are not allowed to fly on that row: they sat another family with small kids (infants) there and we ourselves flew on the outbound flight on the first row - so clearly just a lie to cover up their own mess and incompetence. Avoid this company at all costs! Terrible customer service communication and no effort to even support or try to understand or help a customer! Never again!

✅ Trip Verified | We were 3 passengers, 2 adults and 1 child (4 years old). The child seat was in the front and the other was on other part of the plane. I told that to the staff and i was told to be seated and they will ask other passenger to understand and let the child stay with an adult. After take off they had no interest in doing that, my child all flight was 2 rows apart from my wife and me 7 rows away. They don't have any online check-ins in charter, for a 6 hour flight not a single bottle of water for child or a sandwich , you need to buy everything at extra price.

Not Verified | New planes, punctual, space between seats. I had to cancel a flight and fast and efficient attention via email. Tolerant with luggage without extra cost. Very good. Out of 10 Recommended | Aviones nuevos, puntuales, espacio entre asientos. Tuve que cancelar un vuelo y atención rápida y eficiente vía mail. Tolerantes con equipajes sin sobre coste. Muy bien. De 10 Recomendable

✅ Trip Verified |  Really bad experience! Worse ever! Traveling from Tenerifes to Bucharest, half a day. Traveled with a lithuanian aircraft, no service at all! Not even a glass of water offered during the 7 hours of flight! Do not recommend at all! Very small low cost company, worse experience ever!