Gol Transportes Aéreos

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 77 reviews
4/10
3 star Skytrax Rating
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1/10

Gol Transportes Aéreos customer review

(Brazil)

I think it's worth the attention to not fall in the ambush of GOL website and contract the service of travel assistance by mistake. By the time you make payment a check box appears asking if you "confirms the service engagement?". At no time is described "confirms the travel assistance service engagement?". Moreover it is not broken the price of the service alone but has added to the value of the ticket. You can only identify the service conditions when you click on link and another window opens. I always buy passage on the site and this time I ended up contracting the travel assistance services by mistake.
Seat TypeEconomy Class
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9/10

Gol Transportes Aéreos customer review

(Australia)

BeloHorizonte to Florianopolis via Sao Paulo. not charged for our excess baggage flights arrived on time. Juice and chips served for free. Very polite staff. A good no frills product. Only problem for foreigners is actually buying the flight over the net. We had to get our Brasilian friends to buy as we don't have a CPF number.
Seat TypeEconomy Class
no
8/10

Gol Transportes Aéreos customer review

Sao Paolo to Rio. Originally booked on TAM but was re-routed due to delayed flight from Dubai. Ground stuff was polite and I was asked my seat preference in English. Departed on time. Arrived on time. Drinks were served. Baggage came very quickly. Friendly stuff. Clean surroundings. First when I saw orange colours I immediately associated it with UK no frills airline Easyjet but I was pleasantly surprised at overall performance of GOL.
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4/10

Gol Transportes Aéreos customer review

GIG-FOR. Originally booked on TAM but when we had to be rerouted from the US Delta put us on this flight. Actually on a plane from Flex Airlines apparently a low-cost subsidiary of Gol (this had happened once before when I was booked on Gol). While some of the passengers were outraged that they weren't on a Gol plane seating and service was about the same. Small snack and drinks (non-alcoholic only) served. Seating space average for airlines these days. We got to Fortaleza on time.
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7/10

Gol Transportes Aéreos customer review

SSA-GIG-SSA modern 737-800 both legs. Outbound flight departed 20 minutes late but arrived on time. Inbound flight left Rio 45 minutes late and arrived 20 minutes later than scheduled. Inflight service friendly but basic: cereal bars on outbound flight pretzels inbound. Limited choice of minerals. All in all Gol is a very good no-frills airline.
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8/10

Gol Transportes Aéreos customer review

Fortaleza-Rio roundtrip. Basic no-frills flights. Tiny sandwiches soft drinks juice coffee water included. Biggest gripe was the fact that while the airline e-mailed my original itinerary to me they did not notify me when my original flight to Rio (a non-stop flight) stopped flying a couple of weeks before I was to depart. Unbeknownst to me I was put on a flight through Brasilia (fortunately leaving about the same time as the original flight). I learned of the schedule change only because I happened to look at the airline's Web site to confirm whether they were taking into account daylight savings time in Rio. I did ask them to send my revised itinerary via e-mail to make it official but they did not. Other than that the flights were fine. On the return we were put on a plane operated by Flex Airlines apparently a low-cost subsidiary. Once inside it was pretty indistinguishable from the Gol flight in which I had flown to Rio.
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3/10

Gol Transportes Aéreos customer review

Sao Paulo to Rio. Check in staff could not speak English at all but he impressed by running around to find his English speaking colleague just to brief me the boarding details. FAs could fairly communicate in English. Snacks and drinks were provided on this short flight. FAs pushed the trolley up and down to check if any passengers want additional snacks or drinks or not. Departure and arrival on time. Baggage arrived on the belt quick enough. Rio (GRU) to Iguazu (IGU) via Curitiba. Check in was smooth. Once on board FAs friendly and they can speak English very well. Similar to previous flight that they pushed the trolley up and down to top up snacks and drinks. Transit in Curitiba we were not allowed to disembark. However they still kept the turnaround time short at only 30 min. Arrival at Iguazu no problem at all. Good value good service.
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3/10

Gol Transportes Aéreos customer review

SSA-BSB-SSA. Both legs in 737-800. Outbound flight on time inbound flight delayed for half an hour in BSB waiting for a connecting flight to arrive. Arrival in SSA nearly on time though. Aircraft spotlessly clean on both legs two drinks and aforementioned cereal bars served with a smile (IFAs will give you extra cereal bars if you ask.) Check-in staff extremely helpful and friendly. Just three stars though due to the fact that the seats in the 737-800s are rock hard even if their pitch is good for a low-cost airline.
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3/10

Gol Transportes Aéreos customer review

SSA-Recife Recife-Brazilia Brazilia-GIG. 2 of the 3 flights delayed on departure but only one really late on arrival. Planes clean and new. Pleasant crew. 2 drinks offered (and the cereal bars mentioned by another comment!) despite short flights. No problem with the on-line booking despite being non brazilian. Check in very quick in the different airports.
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2/10

Gol Transportes Aéreos customer review

GIG-SSR Generally a fair service for such a short flight. The fact that GOL is not accepting foreign credit cards for online booking and only accepts Amex for purchase at the ticket counter it´s absolutely not acceptable for an airline that offers international flights !
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