Gol Transportes Aéreos

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 77 reviews
4/10
3 star Skytrax Rating
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7/10

Gol Transportes Aéreos customer review

(Brazil)

CNF-SDU. Very good flight no problems at all. Fast check-in and baggage claim. Just dislike in-flight service (catering and entertainment) but the cheap ticket justifies this.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Gol Transportes Aéreos customer review

(Brazil)

VCP-CXJ with connection in CWB after 4-hour layover on return. Staff careless a GOL's standard. Pitiful snack on all flights. Simply no inflight entertainment. Plane's wireless system didn't work and FA's didn't care about it. There were delays on both connections. Overall great lack of service but not too away from general domestic flights in Brazil.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Gol Transportes Aéreos customer review

(Argentina)

GIG-EZE. Check-in at Rio was a nightmare. The queue was long with only 3 agents doing the check in for the Int'l Flight to Buenos Aires. At least 300 passengers waiting for hours in line. Flight was delayed 45 mins and arrived in Buenos Aires an hour delayed. I lost my domestic connection and the catering service for a 3 hour international flight is a joke.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Gol Transportes Aéreos customer review

(Argentina)

GRU-IGU. Disorganized check-in. Only 2 desks for more than 100 passengers checking in at the same time for 3 different flights. The boarding was better. The 737-800 belonging to Varig were clean and neat. 1 hr 45 mins flight with just a few selections of cold beverages. For the price it was reasonable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Gol Transportes Aéreos customer review

(Brazil)

FOR-REC-BSB and BSB-FOR. Gol was having a sale so I took that even though my wife was on TAM. Planes were comfortable and clean though on the last flight the toilets got rather dirty even during a short flight. Whereas in the past I would have expected at least a small sandwich and drinks that included beer that has changed: on the first flight we got a small package of crackers and a smaller package of cookies plus soft drinks (no beer); on the second and third flights the crackers were replaced by a bag of potato chips. Still no beer. A fight attendant on the last flight said they'd stopped serving free beer some time ago but that on some fights they were starting to sell it. I got an emergency row seat (albeit with a seat that didn't recline) for no extra charge on the last flight (other flights were full). No questions as to whether I spoke enough Portuguese to understand emergency instructions (maybe they surmised it from my conversation with the attendant; btw one needs to specifically ask for an emergency row seat when checking in at the airport). To Gol's credit there is no extra cost for these (TAM charges).
Seat TypeEconomy Class
no
1/10

Gol Transportes Aéreos customer review

(Australia)

GIG-EZE I had to book this airline because TAM had cancelled their flight due to the ash cloud over Argentina. I think I paid US$500+ for this one way trip which was outrageous but I had no choice. Check in was a joke it was confusing because hardly anyone spoke English (even though signs are in Portuguese and English - including these airport officials that walk around in yellow jackets that say "Can I help you?" on the back but can't speak English?) and they seem to have a separate check in process for your passport and bags? The flight was 2 hours late but no announcement until 5 minutes before departure. Food was not worth the effort. This is a terrible airline and another I'd add to my blacklist.
Seat TypeEconomy Class
no
9/10

Gol Transportes Aéreos customer review

(Australia)

Booked flight Foz de Iguazu to Rio over the internet. Knew I was going to miss my flight due to a car accident and so we rang the airline on the way to hospital. Gol were extremely accomodating and postponed my flight to the next day without charge and also provided assistance with mobility at the airport (I was wheelchair bound). The flight was comfortable and left on time. Great customer service which they were in no way obliged to give. Gol made a holiday disaster much easier.
Seat TypeEconomy Class
no
na

Gol Transportes Aéreos customer review

(Argentina)

Route EZE (Buenos Aires) - BGI (Barbados) was supposed to take about 10 hrs including connecting time in GRU (Sao Paulo). It took us 72 hrs to get to our destination since the first flight departed with a 3 hr delay due to technical problems and it was almost impossible to get to Sao Paulo in time to board the connecting flight. However staff insisted that we had no choice other than boarding it with the promise that should we miss the connection (which we did) and being that it was a weekly flight the staff at Sao Paulo would be aware of our situation and would have an alternative plan. We landed in Sao only to find that the flight had departed without us and that they had no other plan than suggesting we board the next flight a week later! From then on it was a 3 day nightmare dealing with staff who were not prepared to manage even the simplest situations. After an endless wait at the airport a supervisor came with a "solution" a terrible itinerary via Brasilia and Miami staying overnight in Sao. When we told him it would be too tiresome he replied "I lost 2 hrs 30 mins trying to solve this I cannot do any more". Not much compared with the 3 days of our vacations spoilt. The connecting time for this new schedule was too tight and again due to the first leg delay we missed the connecting flight from Brasilia to Miami! We had to stay overnight in Brasilia too and also explain the situation all over again to the staff there who asked us "but why did they send you here"? Finally the following morning we boarded an American Airlines flight and arrived in Barbados via Miami 72 hrs later.
Seat TypeEconomy Class
no
7/10

Gol Transportes Aéreos customer review

(United States)

GIG-SSA. Bought the ticket on-line. While the booking process is less torturous than in the past the website is still full of traps that make many people give up in frustration. GOL was once known as Brasil's low-cost airline but prices are now the same as its competitor TAM. The check-in line at GIG was fairly long. The check-in agent was very helpful and allowed me to take a large bag as carry-on instead of checking it to save me the overweight luggage charge. The boarding process was efficient. The aircraft was clean and comfortable. GOL used to serve free beverages and a light snack but on this flight we were handed a menu and all refreshments had to be purchased. I chose a sandwich combo that included a tasteless sandwich a bag of chips and a can of Pepsi for 20 reais (approx US $15.00 a rather steep price for the mediocre quality). The flight crew was pleasant. We landed on-time in SSA. Overall GOL provides a reasonable service but it's no longer the low-cost airline many assume it to be.
Seat TypeEconomy Class
no
6/10

Gol Transportes Aéreos customer review

(United States)

SDU-CGH. Boarding at SDU was chaotic – the flight was delayed by almost 1 hour and the gate changed several times. Gate change announcements only in Portuguese. Eventually we were bussed to our aircraft. Aircraft was newer Boeing 737-800 cabin clean good leg room. Service consisted of free soft drinks and some snacks. Overall a good experience spoiled by the ground handling.
Seat TypeEconomy Class
no