EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 591 reviews
8/10
5 star Skytrax Rating
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8/10

EVA Air customer review

(Australia)

Brisbane-Taipei-Paris Premium Laurel Class. Both flights great however more room on 777 then A330. Seat is not flat in sleep mode which was a bit of a pain however still managed some sleep. Food great on both flights. Cabin crew very friendly and came down aisle on both legs offering drinks and snacks. AVOD had sufficient choice to keep me occupied on both legs and the new lounge in Taipei is excellent and much better then Qantas lounge in Brisbane which EVA use.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

EVA Air customer review

(United Kingdom)

LHR-BKK return Economy. Flights on time smooth check in and departures on both legs. Staff friendly and nice enough. Got a pretty decent last minute deal with EVA. What lets them down really is the food and beverage. Seating is more comfortable in a 3x3x3 economy configuration in fairly new 777-300. Leg room not bad but glad I am not over 6 foot. IFE not bad enough choices though interface is slow and crashes regularly. Food very bland disappointing with options running out on both legs. Little in the way of snacks and beverages. In fact pouring generic cheap soft drinks into cups and serving them as popular/common brands I felt was very cheeky. Overall good service if somewhat indifferent.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

EVA Air customer review

(Hong Kong)

HKG-TPE-HKG premium laurel class. The service and food quality good ambience of cabin is fine neat toilets fairly good AVOD with touch screen. Seat pitch wide and fairly comfortable although it is not properly flat - angled lie-flat does make one feel like sliding down. Staff English ability has some room for improvement but they make an effort to pamper their Biz class passengers. Airport check-in is efficient and courteous. From HKG it uses Virgin Atlantic lounge which is great. In Taipei the EVA air lounge in terminal 2 is very roomy fantastic food selections. Priority luggage handling and delivery was very efficient and prompt.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

EVA Air customer review

(United States)

I've been flying EVA for 8 years. I have been a gold card member for most of that time. The weak link in EVA is its customer service. When I have to deal with a live person and am lucky enough to get through by telephone they rarely speak English comfortably and they have the Taiwanese attitude about customers - if you don't like their policies or decisions too bad for you. I think this is getting worse. heir upgrade policies are not written in standard English and when ambiguous they are construed against the customer. My wife and I will be trying new carriers if we are able to use our many accumulated miles and clear the balance sheet with EVA.
Seat TypePremium Economy
Value For Money 12345
no
9/10

EVA Air customer review

(United Kingdom)

The seats were pretty comfortable decent amount of leg room. Excellent inflight entertainment with a good library of movies and TV programmes. Staff were very attentive friendly and willing to fetch many glasses of water for my pregnant wife throughout the flight. The reason I can't give EVA 10/10 is the rather low standard of main meal food. It was edible and there was quite a lot of it but it was soggy sweaty and rather tasteless. On the plus side staff regularly brought out soft drinks snacks and fruit. Overall I would highly recommend EVA to anyone flying out to Thailand as a friendly comfortable and best of all cheap airline.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

EVA Air customer review

(United Kingdom)

First time flying to Bangkok from Heathrow with Eva Air (usually go Thai but Eva was cheaper). The planes looked pretty new legroom OK in Economy and I thought the food no better or worse than other economy class offering. The seat-back screens were clear to see but the entertainment options were pretty poor. Eva make a big deal about their memory foam seats but these are the hardest seats I've ever had and made for a really uncomfortable journey! Also if you wait for the cabin crew to bring around drinks you'll be seriously dehydrated. I made sure I bought some water with me on the return journey.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

EVA Air customer review

(Canada)

Toronto-Taipei-Singapore return. Check-in fast and efficient. Cabin crew very pleasant and helpful. The slipper pillow and duvet were a nice touch for the flight YYZ-TPE. Entertainment system sufficient with enough movies and CDs to keep one occupied. Food was good and there was no lack of beverages. The plane and washrooms were kept very clean. The seats were not the most comfortable in the sleeping position - one feels as if one is sliding down and had to reposition every so often. I would use them again.
Seat TypeBusiness Class
Value For Money 12345
yes
4/10

EVA Air customer review

(United Kingdom)

LHR-BKK return. In comparison to other airlines (including Thai Airways) EVA economy class is 2-3 star at best. Temperature control in the cabin is almost non existent constantly shifting from freezing cold to very hot. Staff unhelpful and sullen food is inedible.
Seat TypeEconomy Class
Value For Money 12345
no
na

EVA Air customer review

(United Kingdom)

We were diverted from Heathrow to Cologne on our return flight from Bangkok on 18th December resulting in an unscheduled 3 day stay at Cologne airport. Initially after a 13 hour flight all passengers were held on Cologne runway in the plane for 3 hours without any information on what was happening. Passengers were finally taken off the plane with only hand luggage. Taiwanese passengers were dumped by the airline on Saturday night at arrivals having no visa to get into Germany. It was only until their tour guide contacted the Taiwan Embassy in Germany for intervention were they allowed through into Germany. Not a great start for a Taiwanese owned airline - Red Cross also had to help to provide beds food and drink for these people as the airline would provide nothing. A few hotel rooms were provided on the Saturday night but this was organised by Cologne airport as Eva air did not put any staff in the airport to care for passengers. As there were insufficient rooms passengers were asked to share with people they did not know and some people were left without. On Sunday a representative from Eva air arrived and provided some assistance and a hotel on Sunday night. Sunday evening was the first time in 20 hours that we were given food and drink by the airline. On Monday we were advised our departure time would be 1830. We were then delayed and held at the gate until midnight and then finally allowed to board - at 0100 on Tuesday morning we were advised by the pilot that our departure slot had changed to 0520. By 5:30 running water facility on plane was no longer available creating in sanitary conditions and at for 60 to 90 minutes the air conditioning was turned off leaving passengers to sit in the clothes they had been in for the past 3 days as no access had been made to stowed luggage. It is also important to realise that at this point several passengers who had medication in the hold were becoming ill one requiring paramedics to board the plane as they had not been given access to their luggage since departing from Bangkok or Taipei. Intervention from other passengers appeared to be the only way of helping these people. Finally at 08:40 our plane departed. Would I ever fly with Eva again? It is highly unlikely.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

EVA Air customer review

(United States)

EWR-CGK in business. Flight schedule was irritating as we had to disembark in Anchorage after 6 hours on the plane (around 6am New York time). I guess everybody was half asleep by that time. Food was terrible - quality and quantity had decline considerable over the years. Service was ok it's hard to understand stewardess that didn't really speak English properly. IFE was below standard selections are just too little especially when compared with CX or SQ. I think this is my last time flying with EVA on this route.
Seat TypeBusiness Class
Value For Money 12345
no